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JR EAST Travel Service Center (Narita)

JR EAST Travel Service Center Narita

• Tokyo Station
• Shinjuku Station
• Narita Airport Terminals 1 and 2·3
• Haneda Airport International Terminal

Welcome to Japan

Two JR EAST Travel Service Centers are conveniently located in Narita Airport to assist non-Japanese tourists with all their travel needs. The English-speaking staff provides information about tickets and accommodations for travelers during their stay in Japan. They provide assistance with JR EAST's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. You can redeem your Exchange Orders for a JR pass or make a purchase at any time. We hope you will visit the JR EAST Travel Service Center in Narita Airport, gateway to Japan.

JR EAST Travel Service Center - Narita Airport Terminal 1

JR EAST Travel Service Center - Narita Airport Terminal 2·3

Business Hours

*Temporary Hours of Operation 9:30 - 17:00

At all other times, tickets can be purchased at JR Ticket Offices (Midori-no-Madoguchi) located at the JR stations in Narita Airport Terminals 1 and 2·3

Credit Cards

We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.

UnionPay Card

Products That Can Be Purchased by UnionPay Card : JR EAST PASS , JR Kanto Area Pass , Suica & N'EX Note: Other discount tickets and train tickets cannot be purchased with the UnionPay Card.

Products Available at JR EAST Travel Service Centers

Main ticket services.

Pass services

• JR EAST PASS (Tohoku area)
• JR EAST PASS (Nagano, Niigata area)
• JR East-South Hokkaido Rail Pass
• JR Tohoku-South Hokkaido Rail Pass
• Hokuriku Arch Pass
• JR TOKYO Wide Pass

Ticket services

• Shinkansen and limited express ticket sales
• Various other tickets

Recommended travel passes and tickets

Sightseeing Information and Special Deals

Stop by for travel information and great deals. JR EAST Travel Service Centers carry a large selection of free brochures with local maps, suggestions for exciting sightseeing activities and special deals for tourists throughout Eastern Japan.

Further details

Booking Services for Tourist Attractions

We provide ticket booking services for a wide range of popular tourist attractions such as museums and theme parks.

As of October 2023.

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Pick-up locations/Exchange locations

Note: Some Travel Service Centers are closed during the year-end/New Year holiday period. Additionally, the pick-up/exchange locations and service hours may be changed or closed without notice (as of March 2023).

※ There is no JR station in the Central Japan International Airport. JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.

• Travel Information (Home)
• For Business (Material Procurement)
• Investor Relations

JR-WEST ONLINE TRAIN RESERVATION

• Reserve Reserve

Timetable & Route Finder (Only available in English)

• Precautions

West Japan Railway Company Train Status Information

［About cancellation of operation due to Heavy Rain on the San-in Line and Mine Line］

Due to the Heavy Rain that occurred from June 30th to July 1st, 2023, the following section has been suspended.

Between Asa Station and Nagatoshi Station on the Mine Line

Between Nagatoshi Station and Kogushi Station on the San-in Line

*There is no prospect of recovery.

*We will be provide alternative transportation by bus.

*Sightseeing train "maru maru no hanashi" will not operate.

Useful travel information for West Japan

Ticket deals and passes, timetables, route maps, and station maps, train information.

Travel area guide in West Japan

How to use jr-west, customer suppport.

JR-West Travel Information

FY 3/2024 Financial Results

Presentation, results for the fiscal year ended march 2024 and jr-west group medium-term management plan 2025 update, notice regarding distribution of capital surplus(translation:pdf276kb), notice regarding decision on matters concerning the acquisition of the company's own shares(translation:pdf270kb), corporate governance report(translation:pdf402kb), integrated report 2023, nozomi trains to operate with all reserved seats on the tokaido and sanyo shinkansen during 2024 golden week period(translation:pdf121kb), third quarter ended december 31, 2023, launch and review of products exclusive for visitors to japan in the kansai and san’in areas(translation:pdf286kb), changes to the free public wireless lan service for foreign visitors to japan: expansion of service at stations and partial termination of service(translation:pdf322kb), price revision and review of products exclusive for visitors to japan(translation:pdf595kb), fy 3/2024 second quarter financial results, second quarter ended september 30, 2023, fact sheets 2023, date of the revised prices of the japan rail pass and the expansion of products(translation:pdf230kb), fy 3/2024 first quarter financial results, first quarter ended june 30, 2023, price revision and review of products exclusive for visitors to japan(translation:pdf183kb), notice of the correction of the “results for the fiscal year ended march 31,2023”(translation:pdf234kb), notice regarding disposal of treasury stock as restricted stock remuneration(translation:pdf251kb), position and policies on reduction of minimum stock trading unit(translation:pdf396kb), fy 3/2023 financial results, jr-west group medium-term management plan 2025, brief summary, notice regarding distribution of capital surplus(translation:pdf208kb), notice regarding difference between fy2023.3 full-year performance forecasts and results(translation:pdf229kb), ～ in preparation for the opening of osaka station (umekita area)～suspension of limited express “haruka”, “kuroshio” services and traffic regulations due to track works(translation:pdf570kb), telling the world about the charms of japan you discovered with jr.second edition of the instagram posting campaign(translation:pdf525kb), all of kansai-airport express “haruka” services will resume operation(translation:pdf290kb), fact sheets 2022, notice regarding completion of payment for disposal of treasury stock as restricted stock remuneration(translation:pdf218kb), position and policies on reduction of minimum stock trading unit(translation:pdf393kb), notice regarding partial resumption of kansai-airport express “haruka” operation(translation:pdf297kb), notice regarding the result of the acquisiton of the company's own shares and the completion of acquisition thereof(translation:pdf233kb), fy 3/2022 financial results, notice regarding difference between fy2022.3 full-year performance forecasts and results(translation:pdf233kb), notice regarding the introduction of a restricted stock remuneration plan(translation:pdf440kb), notice regarding decision on matters concerning the acquisition of the company's own shares(translation:pdf395kb), telling the world about the charms of japan you discovered with jr. instagram posting campaign(translation:pdf410kb), information on trains that will resume operations(translation:pdf492kb), initiatives for customers visiting japan(translation:pdf1.32mb), about suspension of some trains(translation:pdf469kb), information on trains that will resume operations(translation:pdf414kb), about suspension of some trains(translation:pdf459kb), information on trains that will resume operations(translation:pdf520kb), information on trains that will resume operations(translation:pdf514kb), information on trains that will resume operations(translation:pdf386kb), information on trains that will resume operations(translation:pdf367kb), information on trains that will resume operations(translation:pdf348kb), information on trains that will resume operations(translation:pdf371kb), about suspension of some trains(okayama area)(translation:pdf31kb), notice regarding partial correction of “flash report [japanese gaap] (consolidated basis) results for the three months ended june 30, 2021”, notice regarding revision of full-year results forecasts for the fiscal year ending march 31, 2022(translation:pdf79kb), information on trains that will resume operations(translation:pdf378kb), about resuming operation of some trains(kansai and okayama area)(translation:pdf301kb), fact sheets 2021, about suspension of some trains(kansai area)(translation:pdf601kb), fy 3/2021 financial results, about suspension of some temporary trains(translation:pdf370kb), about suspension of some trains(kansai area)(translation:pdf338kb), about suspension of some trains(haruka)(translation:pdf371kb), notice regarding extension of period of validity for shareholder benefit discount coupons(translation:pdf228kb), about suspension of some trains(translation:pdf506kb), to make traveling easier for future overseas visitors(translation:pdf642kb), information on trains that will resume operations(apr. 23 – may 9)(translation:pdf471kb), fact sheets 2020, notice regarding partial change to shareholder benefit system(translation:pdf547kb), about suspension of some trains(mar. 13 - fttb)(translation:pdf466kb), fy 3/2021 third quarter financial results, about suspension of some trains(translation:pdf408kb), about suspension of some trains(translation:pdf400kb), about suspension of some trains(translation:pdf51kb), to make traveling easier for future overseas visitors(translation:pdf 771kb), notice regarding dividends from surplus (interim dividends) and revision of dividend forecasts for the fiscal year ending march 31, 2021(translation:pdf415kb), notice regarding applications for delisting of the company’s shares from the nagoya stock exchange and the fukuoka stock exchange(translation:pdf202kb), moving up the departure times of the last trains(translation:pdf 846kb), notice regarding revision of full-year results forecasts and dividend forecasts for the fiscal year ending march 31, 2021(translation:pdf437kb), full-year results forecasts, dividend forecasts, etc.: supplementary materials, about suspension of some trains(translation:pdf411kb), operation plan of sanyo shinkansen(6/1～)(translation:pdf311kb), about suspension of some trains(translation:pdf394kb), operation plan of hokuriku shinkansen(5/28～)(translation:pdf883kb), about suspension of some trains(translation:pdf716kb), operation plan of sanyo shinkansen(5/11～)(translation:pdf582kb), fy 3/2020 financial results, notice regarding dividends from surplus(translation:pdf586kb), notice regarding extension of period of validity for shareholder benefit discount coupons(translation:pdf231kb), about suspension of some trains(translation:pdf726kb), about suspension of some trains(translation:pdf600kb), about suspension of some temporary trains(translation:pdf88kb), about suspension of some temporary trains(translation:pdf76kb), more detailed multilingual railway information revamped multilingual jr-west train status information service(translation:pdf152kb), about suspension of some temporary trains(translation:pdf38kb), introducing the sale of the tateyama kurobe option ticket for visitors from overseas travel the tateyama kurobe alpine route on the hokuriku shinkansen(translation:pdf492kb), setouchi symphony, in collaboration with japan cultural expo(translation:pdf340kb), payment adjustment for tickets purchased with jr-west online train reservation(translation:pdf76kb), launch of the new kansai area pass, a product for overseas visitors: making it even easier to tour kyoto’s main tourist attractions(translation:pdf232kb), fact sheets 2019, notice regarding the cancellation of treasury stock(translation:pdf223kb), “travel service center shin-osaka” to be opened inside shin-osaka station(translation:pdf303kb), notice regarding the result of the acquisition of the company's own shares and the completion of acquisition thereof(translation:pdf231kb), notice regarding the status of the acquisition of the company's own shares(translation:pdf229kb), afy 3/2019 financial results, notice regarding decision on matters concerning the acquisition of the company's own shares(translation:pdf39kb), about deciding the train name, exterior and facility nicknames for the new long-distance train(pdf2,137kb), osaka station city spring promotion about the launch of green station park(pdf629kb), launch of the jr-west online train reservation service(pdf936kb), introducing the sale of the tateyama kurobe option ticket for visitors from overseas travel the tateyama kurobe alpine route on the hokuriku shinkansen(pdf395kb), fy 3/2019 third quarter financial results, hello kitty and “haruka” welcome visitors from across the globe to kansai　introducing “hello kitty haruka”(pdf349kb), capital and business alliance with goquo pte. ltd.～promoting customer attraction focused on fit from southeast asia～(pdf343kb), launch of online reservation service for overseas visitors to japan(pdf1,015kb), introducing express haruka ticket sales on japan-bound hk express flights(pdf268kb), an osaka station city autumn event details about “flower art museum 2018”(translation:pdf 232kb), fact sheets 2018, 〔kansai-airport station〕jr-west appreciation campaign (translation:pdf 548kb), notice regarding the cancellation of treasury stock (translation:pdf37kb), hokuriku shinkansen begins free wireless lan service for foreign visitors to japan(translation:pdf54kb), shinkansen free wi-fi service begins on shinkansen trains(translation:pdf49kb), notice regarding the result of the acquisition of the company's own shares and the completion of acquisition thereof(translation:pdf162kb), year-round sales of the “sanyo-san’in northern kyushu pass” for visitors to japan～this pass enables economical travel between kyoto/osaka and the northern kyushu area year-round～(pdf287kb), new and revised products especially for visitors to japan(pdf589kb), people. things. happenings. the hello kitty shinkansen will link them together when it begins operation on june 30here we present many possibilities for enjoying shinkansen travel.(pdf1,285kb), icoca lockers at kyoto station now even more convenient launch of a service to find info about vacant coin lockers in kyoto station(translation:pdf632kb), overseas visitor counters with improved services in kyoto station’s central ticket office (midori-no-madoguchi)(translation:pdf240kb), a great way to use foreign cash left over from trips abroad terminals installed in 3 stores to convert foreign currency into e-money etc. -in alliance with pocket change inc.-(translation:pdf229kb), people. things. happenings. the hello kitty shinkansen will link them up come on a trip with hello kitty (translation:pdf865kb), “ecbo cloak” luggage checking service being introduced in stations in the kyoto, osaka, and kobe area ～promoting hands-free travel that uses advance reservations～(translation:pdf344kb), eki rent-a-car shin-kobe office luggage check service begins (translation:pdf105kb), osaka station city spring promotion opening of green station park (translation:pdf447kb), “kyoto station ( karasuma gate ) –arima onsen” route services expand on march 1 by popular demand (translation:pdf252kb), first in the chugoku region the “hiroshima tourist information” facility has been certified as a “category 3” tourist information center for foreign tourists by the japan national tourism organization (jnto) (translation:pdf151kb), fy 3/2018 third quarter financial results, change in representative directors (translation:pdf 147kb), release of“tokaido sanyo shinkansen reservation app”(pdf716kb), notice of opening of baggage room (translation:pdf164kb), an osaka station city autumn event details about “flower art museum 2017”(translation:pdf519kb), an osaka station city summer event details on fun fan festa 2017 summer festival (translation:pdf227kb), release of the sanyo-san’in northern kyushu pass for foreign visitors (translation:pdf195kb), verification test for a luggage delivery service between kyoto city/jr kyoto station and jr kansai airport station (translation:pdf96kb), osaka station city spring promotion: opening of green station park (translation:pdf670kb), product review and enhancement of kansai-airport station sales system for foreign visitors (pdf1,036kb), fy 3/2017 third quarter financial results, the online seat reservation service for foreign visitors is improving-hokuriku shinkansen (tokyo station – kanazawa station) reservations will now be possible via "jr-east train reservation"- (translation:pdf350kb), shop providing information for overseas visitors to japan: “omiyage kaido × kyoto museum of traditional crafts fureaikan” (translation:pdf382kb), osaka station city illuminations”twilight fantasy -a gift of time, space and light –“(translation:pdf 421kb), osaka station city autumn promotion“flower art museum 2016” to be held(translation:pdf 366kb), “travel service center osaka” to be opened as a “omotenashi station” inside osaka station(translation:pdf 308kb), welcome to “west japan.” sales functions enhanced at kansai-airport station(translation:pdf 328kb), on october 7, 2016 （friday） the “nishi-umeda temporary bus parking lot” will open(translation:pdf 183kb), for foreign visitors to japan, we will be providing information in multiple languages on our company website(translation:pdf 188kb), sanyo shinkansen on-board sales：launch of the prepaid data sim card(pdf 128kb), fy 3/2017 first quarter financial results, position and policies on reduction of minimum stock trading unit (translation:pdf85kb), change in representative directors (translation:pdf 84kb), notice regarding submission of an allowance reserve plan for the large-scale renovation of shinkansen infrastructure (translation:pdf181kb), notice regarding investment in the urban passenger railway business in brazil(translation:pdf 103kb), a new pass for overseas visitors to japan:osaka-tokyo hokuriku arch pass(pdf 238kb), results for the first half ended september 30, 2015 and future initiatives, notice relating to the revision to the forecast of dividends for the fiscal year ending march 31,2016(the 29th fiscal year).

Travelling With Nikki

A blog of my travels around the world.

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How to Exchange Your Japan Rail Pass at Haneda Airport

Back in 2012 on my last major trip to Japan, I wrote a blog post called How to Exchange Your Japan Rail Pass at Narita Airport which became one of my most popular and searched for posts on this blog. So it seemed only right on my recent trip to Japan in October 2018 when we flew into Haneda Airport in Tokyo, to write another post with all the latest information. The Japan Rail Pass is one of the best things you can buy if you are planning on travelling around Japan and using the Shinkansen as the money you can save can be huge – on this trip we each paid ¥29,110 (£214) for a seven day pass but we actually did ¥72,940 (£537) worth of train travel each in that time. The Japan Rail Pass is available to all foreign tourists visiting Japan as a “Temporary Visitor” and is available for 7, 14 or 21 days. After purchasing the pass before your trip, you will be sent an Exchange Order which you will need to swap within three months of the issue date for your actual Japan Rail Pass once you arrive in Japan. You can do this at most major JR Railway Stations or at certain airports – there is a full list on the Japan Rail Pass website including opening and closing times. At the International Terminal at Haneda Airport, you will need to go to the JR EAST Travel Service Center on the Arrivals level (2F). This office is open from 6:45am to 6:30pm – if you arrive at Haneda Airport outside of these hours, you will unable to exchange your pass at the airport at that time. After leaving the baggage reclaim and customs area, follow the signs for the Monorail and you will find the office located in the far left hand corner of the terminal straight ahead of you just past the Tokyo Monorail ticket machines.

Thankfully when we arrived at the office just before 9:00am, there was only two other people there so we did not have to wait to be served. At this time, you will need to hand over your exchange order and your passports will also be checked to make sure you are eligible to use the Japan Rail Pass so every person needs to be present as you cannot pick up passes for anyone else. Unlike our last trip, there was no longer any separate application forms that we had to fill out before we reached the counter. Instead we were each handed our blank soon to be Rail Pass where we needed to fill in our names, nationality, passport number as well as the date that we wanted our passes to start from before signing. Once again as we were going to be in Tokyo for a few days before we started travelling around Japan, we asked for our passes to start five days later.

Once you have your Japan Rail Pass, make sure to keep it safe as it cannot be reissued if lost. You can also make seat reservations free of charge if needed with a Japan Rail Pass however at Haneda Airport, they can only make reservations for trains on the same day. To make other seat reservations, you can visit a ticket office at one of the JR Stations in Tokyo.

Inside the JR EAST Travel Service Center there are plenty of signs explaining how to use your Japan Rail Pass and you are invited to take as many photos of the signs and displays as you like to help you whilst you are in Japan.

If you have chosen to activate your Japan Rail Pass on the day you arrive in Japan, your pass is valid for the Tokyo Monorail from Haneda Airport to Hamamatsucho in Tokyo. If not, then it is very easy to buy Tokyo Monorail tickets using the machines next to the office – I have written a blog post with full instructions on how to use the machines to buy tickets and information about the fares and how to transfer to the Yamanote Line at Hamamatsucho to reach the rest of Tokyo. I visited Tokyo in October 2018. All prices and information are correct at time of publication. Pin this Blog Post on Pinterest Follow Me on Instagram Follow Me on Bloglovin’

• Haneda Airport
• Japan Rail Pass
• Train Travel

10 thoughts on “ How to Exchange Your Japan Rail Pass at Haneda Airport ”

Thanks for this very helpful post. We fly into Haneda in January and had been debating where and when to get our pass. Will check out the queues on arrival and decide then ( have heard that they can be horrendous at times!

Have a great time in Japan Clive 🙂

Has anyone had any bad experience collecting the pass at the airports. I’ve been to Japan once and we waited for 2 hours in a line. There were people in that line who would have watched the shutters pulled down, the line behind us just grew and grew and I think it was close to 18.00 when we got to the front. I’m just not sure if we should do it again.

I arriving Haneda airport ard 2245 hrs, and my next departure is next morning 5.15hrs to Hakodate using Shinkansen. Is the JR ticket Office still open for me to exchange the JR pass?

Hi Edward. From a quick search on Google the office at Haneda Airport will not be open at this time so you will need to exchange your pass at another time. All the offices and their opening hours are here https://japanrailpass.net/en/exchange.html

Hi Nikki, Hi,
I understand your article above that the JR EAST Travel Service Center in Haneda can only make same day “express” train reservation

I need to make several “Shinkansen” seat reservations for travelling to Kyoto and Hiroshima 3 and 5 days after I arrive in Tokyo.

Can you please advise whether i can make “Shinkansen” train reservations in advance from the Haneda office?

Hi Susanna. I haven’t been to Japan now for four years so I am unable to tell you if the Haneda office can or cannot make seat reservations at this time. If they are unable to, just visit one of the JR East offices at one of the major stations in Tokyo to make your reservations instead.

Thanks anyways Nikki. My travel schedule in Tokyo is pretty tight. I think I’ll just buy my jr pass online from the official website and book the reserved seats online myself. Then try to pick up both at Haneda JR office. But if they can’t/ too busy to churn out the reserved seat tickets – it will be easy peasy to pick up the tickets from reserved ticket machines instead.

I am traveling from Washington DC to Haneda on Tuesday, so I do not have time to receive a physical Exchange Order before departure. Can I purchase a JR Pass in person at Haneda without an Exchange Order if I am in person with all documentation? Or do I HAVE to do an Exchange Order in advance? Thank you.

Hi Ray. All the information that you need about where you can purchase the JR Pass can be found on this website 🙂

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Narita T1 - JR East Travel Service Center vs Ticket Office - Japan Forum

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Narita T1 - JR East Travel Service Center vs Ticket Office

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In Narita we then switch vouchers in tickets to begin our travel from Narita to Hiroshima the same day.

JR East Travel Service Center opens at 8:15am

Ticket Office opens 6:30am-8:15am

Narita International Airport Terminal 1 Travel Center opens 9am

Is it possible to redeem vouchers for tickets in the Ticket Office?

10 replies to this topic

https://japanrailpass.net/exchange.html = exchange offices.

Hope the URL translation is correct.

Thank you @Dr. Shibuyakko for the confirmation. Thank you @Dave148 for the link.

1 Our Kansai- Hiroshima - area pass and reservation slips ( Kyoto -Hiroshima and back)

2 Ticket for Kanajawa - Kyoto ( already booked online)

Can these be collected at Narita or we have to collect at Kyoto / Kanajawa only. We are reaching Kyoto one day before our pass valudity date but would prefer to collect on.arrival if possible. Thanks

You cannot get a JRWest Pass at NRT which is a JR East Station.

Thanks Dave148 and Dr Shibyakko. Important clarity.

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Discover Japan & Save

Swapping your Exchange Order

How to Transform your Exchange Order to the Japan Rail Pass:

The process for transforming your Exchange Order voucher is simple. Here is a step-by-step guide on how to do it:

One of the many Exchange Offices – See below for complete listings.

You will fill in this application form to complete your transformation.

You’re ready to go!

Stations to Transform your JR Pass Exchange Order:

Maps of exchange offices at train stations/airports:.

• Information
• Am I Eligible?
• What is Included
• Map & Popular Routes
• Planning Your Trip
• Swapping Your Exchange Order
• Using Your Pass
• Reserving Your Seats
• Tips & Advice
• Green Class Information
• Japan Railways Hotel Discounts

"The whole trip was simply amazing. I hadn’t done a lot of research before my trip and with the flexibility of the pass it allowed me to change things as I went. It was safe, reliable and great value for money”.

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