holland america cruise customer service

Holland America Line

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Cruising with Holland America

Holland America Line caters to affluent adults with midsize ships that carry between 1,432 and 2,668 guests. Each ship provides high-quality service with two or three crew members for every passenger. Holland America Line's ships travel to destinations around  Australia ,  Mexico , the  Caribbean ,  Canada , southeast  Asia ,  Europe , South America, Antarctica and more. On Holland America cruises – which depart from U.S. cities like  Boston ,  Fort Lauderdale, Florida , and  San Diego  and can last anywhere from one to 128 days – you can pass the time with enrichment programs like digital photography, cooking demonstrations and mixology workshops, or work up a sweat in spin or Pilates classes before unwinding at the spa.

Though they vary by itinerary, Holland America Line's shore excursions are primarily adult-oriented, with activities ranging from animal encounters to bike tours and even helmet diving. Meanwhile, Holland America Line's dining style allows flexibility when it comes to mealtimes. You can mingle with fellow passengers over a five-course dinner in the main Dining Room, sample fresh seafood in the Pinnacle Grill or take advantage of 24-hour room service.  

U.S. News Insider Tip: Booking non-repeating, back-to-back Collectors' Voyages is a great way to see more than one area of a region and visit several countries on one cruise. – Jill Schildhouse, Contributor

Pros & Cons

Smaller guest capacities make ships feel spacious

Around-the-world voyages available

Cruisers praise friendly crew members

Typically more expensive than competitors like Princess and Royal Caribbean

Wi-Fi access costs extra

Limited onboard activities and dining venues than lines with bigger ships

• Expert Rating » 4.0
• Traveler Rating » 4.0
• Health Rating » 4.6

Holland America Line has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings.

• # 5 in Best Cruise Lines for the Money
• # 5 in Best Cruise Lines in the Caribbean
• # 10 in Best Cruise Lines for Couples

Explore Photos

Holland America Line Ships

Nieuw Statendam

Nieuw Amsterdam

Before You Book

• You are required to make a deposit within five days of booking to claim your spot. The amount will be determined based on the total cost of your cruise. (Note: A second deposit is required for all Grand Voyages.) Full payment is due within 90 days of your cruise departure date, although exact payment deadlines may vary depending on the cruise.
• Expect to pay an additional $16 to $17.50 per person, per day for gratuities.
• Cancellation policies vary depending on the length of the cruise and the specific itinerary. See the Holland America  website  for details.
• If you purchase a Cancellation Protection Plan , you will be guaranteed a refund of up to 80% or 90% of the eligible amount you've already paid should you need to cancel – as long as you cancel up to 24 hours before departure for the Standard plan or any time before departure for the Platinum plan. Certain plans may also include lost baggage and medical coverage.
• To coordinate special needs requests , such as medical equipment rentals, call Holland America's Accessible Cruising department at 1-800-547-8493 or submit a Special Requirements Information form at least 45 days prior to departure. If you have food allergies or dietary restrictions, contact the Ship Services department at 1-800-541-1576 no fewer than three weeks before embarkation.

Before You Board

• Holland America strongly encourages using the cruise line's  Online Check-In tool  to complete the immigration questionnaire and retrieve your boarding pass 72 hours prior to embarkation. Passengers can also check in at their ship's departure port; necessary guest information must be given to the cruise line at least 90 minutes before embarkation. 
• You will need a passport that is valid for at least six months after you return from your cruise. If you are a U.S. citizen on a closed-loop cruise (one that starts and ends in the United States), you will be allowed to board as long as you have a government ID, such as a driver's license or a resident card, along with proof of citizenship. Some itineraries also require visas and vaccinations. To learn more about vaccine requirements for various countries, visit the CDC  website .
• No luggage restrictions apply, but Holland America recommends passengers consult airline baggage policies and pack accordingly.
• You may book shore excursions online through the  My Account portal  up to three days prior to your sail date or by calling the Shore Excursions department at 1-888-425-9376. You may also cancel your shore excursion without a penalty up to three days before you depart.
• If you'd like to make reservations at your ship's specialty restaurants, sign into your online account or call the Ship Services department at 1-800-541-1576. Reservations are given on a first-come, first-served basis, so Holland America suggests travelers book dining reservations as soon as possible.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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Your Holland America Line Cruise Information

Congratulations on your upcoming Holland America Line cruise and thank you for selecting The Cruise Web! Here you will find important information to assist you in your preparations to your cruise vacations:

NOTICE : Health and safety protocols, guest conduct rules, vaccination requirements and regional travel restrictions are fast evolving, vary by cruise line, ship, destination and travel supplier, and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, itineraries, protocols and/or restrictions. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.

Each traveler is responsible for ensuring their compliance with all passport, visa, vaccination and/or other entry/exit requirements and payment of any charges, fees, duties, taxes or assessments related to your travel.

To learn more about the latest travel requirements for Holland America Line, CLICK HERE .

Ready to Redeem Future Cruise Credits?

We are available  7 days a week  to help with all of your cruise vacation planning , including with Future Cruise Credits .  CLICK HERE  to learn more about redeeming Future Cruise Credits , or call  1-800-377-9383 .

10% OFF SHORE EXCURSIONS!

See if you're eligible for our exclusive  10% SAVINGS  on shore excursions by calling  1-800-377-9383 .

Your Tickets:

Your e-tickets will be available online prior to your sailing. Please pre-register online (please click the link below for online registration) and complete the Online Check-In process prior to your sail date. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Please do not forget to print them out prior to leaving home.

Pre-registration:

Due to increased security in ports worldwide, your embarkation will be much faster and easier if all of your pertinent information is already in the cruise line's check-in system. Please CLICK HERE to pre-register online .

Please be advised that airfare prices offered by Holland America Line are subject to change, until 60 days before the sailing and final payment is made. Only bookings paid in full and within 60 days of departure carry a guaranteed airfare rate.

IMPORTANT NOTICE: By booking with The Cruise Web, Passenger explicitly agrees to the terms of the Cruise Contract ( https://www.hollandamerica.com/en_US/legal-privacy/cruise-contract.html ). Please read all sections carefully as they affect the passenger's legal rights.

Identification, Passport & Visa Information:

Proof of citizenship and photo identification will be required for your vacation. A valid US passport and visa (for certain destinations only) may also be required for your travel . The United States Department of State has recently changed documentation requirements for travel outside of the United States, and continues to review these requirements. For example, when traveling to certain countries, your passport must be valid for several months beyond the date in which you expect to complete your travel and return home. Please visit the State Department website at www.travel.state.gov , for the official and most up to date documentation requirements, and also for instructions on how to renew or obtain a passport. You may also contact the National Passport Information Center toll free at 1-877-487-2778.

NOTE : Effective May 3, 2023, travelers who elect to use a U.S. state-issued driver's license must ensure that it is   REAL ID-compliant , which should be indicated by the presence of a star located near the upper corner of the card.

Non-US citizens should check with their local consulate to determine the specific documents required for travel.

Shore Excursions:

Optional shore excursions are a great way to make the most of your cruise vacation, and we suggest booking yours with either The Cruise Web's third party excursion partner,  Shore Excursions Group , or directly with the cruise line.

Advantages of booking your excursions with Shore Excursions Group, our preferred partner, include up to 40% savings, a money-back guarantee, more tour options, guaranteed return to ship and 24/7 traveler support at 1-866-703-0606.

NOTE : Excursions booked through Shore Excursions Group are NOT operated by the cruise line, but rather are arranged by Shore Excursions Group.

Cruise Web Exclusive : SAVE 10% on Excursions. Call 1-800-377-9383 to see if you're eligible!

To browse shore excursions from Shore Excursions Group (The Cruise Web's 3rd party tour partner), please CLICK HERE .

To browse shore excursions directly with Holland America Line, please CLICK HERE .

Either way, we recommend you book early for the best selection, as shore excursions and tours have limited capacity and fill up quickly!

Preferred Flights:

If your vacation package includes airfare, your airfare is subject to the carriers, dates, times, and routing selected by the cruise line or provider. You may also contact your Cruise Web cruise specialist to request Preferred Flights through Cruise Web's cruise line partners. Preferred Flights are strongly encouraged to accommodate your flight dates, times, routing, or airline choices. The cost of Preferred Flights is from $75 to $200 per person, depending on the cruise line, plus any difference in airfare.

Travel Protection:

Travel insurance is available through our partner, Travel Guard Insurance. Please call your cruise consultant for pricing and full coverage details as soon as possible. Coverages may vary and not all coverage is available in all jurisdictions.  CLICK HERE for more information about travel protection offered through Travel Guard .

Travel Advisories and Vaccination Requirements:

For health advisories and vaccination requirements, visit the Center for Disease Control at www.cdc.gov . For US State Department travel advisories, see www.travel.state.gov . To learn more about the latest travel requirements for Holland America Line, CLICK HERE .

Frequently Ask Questions:

Please CLICK HERE to read our F.A.Q. guide .

Information About Ports:

Please CLICK HERE for more information on different ports of call .

Terms and Conditions:

Please CLICK HERE to review Terms and Conditions .

Still Have Questions?

Please contact your personal Cruise Consultant or CLICK HERE to email your questions .

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Holland America Line   Reviews

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Reviews 1.8.

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Just ba ck from a Holland america cruise…

Just back from a Holland america cruise to alaska, we've been on better cruises and we've been on worse cruises. We can't comment on the booking procedure because we booked through a third party. The ship was very nice and clean, the cabin was nice, we had an inside cabin. The food had a good assortment and was of good quality. Only thing missing was a good English breakfast. The staff on board were really nice and helpful. Our cabin staff Anom and Wawan were superb and couldn't do enough for us. The only down time for us was the daytime entertainment apart from the glacier day which was very knowledgeable. Overall we enjoyed had a great time and would recommend the cruise to x anyone who likes the outdoors

Date of experience : May 25, 2024

If you like the smell of secondhand…

If you like the smell of secondhand smoke, this cruise line is for you. Smoking is allowed in the casino. The smell drifts into the shops and up the staircase. I mentioned this problem to management and received the usual “Thanks for sharing your concern “ response. It is a deal breaking for using this cruise line in the future.

Date of experience : September 01, 2023

One Star Is Generous

One Star Is Generous What happened to Holland America? The website is dreadful. Since we have cruised with them years ago, decided to call and get information….appalling service. Asked if they had cruises to Svalbard, Iceland, Greenland, Faroe Islands, person had no idea where any of these places were. She was spelling Faroe “Furry”. Asked if the area was in South America? Spoke to 3 different people, 38 minutes on the phone and got zero information. Was told HAL doesn’t go the Arctic. One operator was in the Caribbean. Clearly no training for the job. Just based on phone service, or lack thereof, we would never book with them. Our travel agent assured us that HAL does go to the Arctic, again we will book with a different company, one that knows where the Arctic is on a world map.

Date of experience : May 24, 2024

I would not travel with Holland…

I would not travel with Holland America. We were on a land sea cruise and were shorted a hotel for 1 group in our party. The hotel Westmark in anchorage Alaska was awful. We waited for a few hours to check in and then were shorted a room. Which we never received any refund for. Holland America was no help in resolving this issue

Date of experience : July 26, 2023

if you are looking at a HAL cruise…

if you are looking at a HAL cruise please know that you will not receive any customer service. they give you a supposed "personal cruise consultant" once you've booked, they don't answer their phone, don't call you back and if you email you'll get an email back with yet another number to call. Their APP (Navigator) is a joke. It doesn't work and when you call they tell you to use a computer, well I don't carry that around with me everywhere. Beyond frustrating

Date of experience : May 01, 2024

Rotterdam Holland America

The food was terrific, staff wonderful, ship beautiful! Disliked SMOKING in the Casino actually HORRIBLE! On our 9 day cruise when out to sea very LITTLE to do. The BBKING & Rolling Stones lounge was way too loud and not the type of music for the majority of the passengers that travel on Holland America. There weren’t any lounges with soft listening music.

Date of experience : March 29, 2024

Never Again!

My wife and I just got back from a 14night cruise to Alaska aboard Holland America’s Nieuw Amsterdam. It was our third cruise with HAL, but the first in over a decade. What a shock! While the first two cruises were “ok”, this was “oh gawd!” From the very start we knew we were in for a bumpy ride after receiving the first pamphlet of the schedule of events for the following day. At a quick glance, we noticed that there was to be no entertainment on board before 5PM. That’s right, nothing in the way of entertainment, no guitar player, violin player, piano player, singer, nothing. Now, we could have gone to origami folding, stretching classes, colouring for adults, line dancing or up to fourteen different promotional sales hoaxes, but nothing in the way of entertainment until at least 5pm. This was not just one day, but for the entire fourteen days of the cruise. If you are not a big drinker, and we are not, you had better make sure you take a deck of cards with you Or there is “Nothing!” to do. Now, you might say, well at least you got fed well on the cruise. Guess again! Unless you are used to mediocre food served consistently cold, you won’t be too impressed with that either. On the second day of hell, sorry, cruise, I happened to mention the cold food to the “Hotel Manager”. He tried the food right away and agreed that it was indeed cold. I was impressed that he appeared to be concerned, until I realized that for the next twelve days the food was just as cold. Five days through the cruise we seriously considered catching a flight back home to Vancouver to end the nightmare, but felt we would be throwing good money after bad and stayed on board. If hard earned money means anything to you, please do yourselves a favour and book on Princess, Celebrity, Royal Caribbean, hell, anything but Holland America and enjoy your cruise!

Date of experience : May 05, 2024

No customer service

It took me quite some time to even find how to contact the customer service. It’s practically hidden. and then… there’s no reply from customer service. I should have checked trustpilot before booking with this company. So very unfortunate.

Date of experience : May 13, 2024

You're going to get sick...

Great routes, great staff, good service, but you're going to get sick. "We're not allowed to ask someone who is obviously sick to isolate, wear a mask, or even cover their cough." That was the restaurant manager, also echoed by the cruise director in almost the exact words. Obviously a Carnival policy. They have policies in place to isolate and wear a mask if you are sick, and even call 911. But they do not enforce any of their policies. Over half the passengers and crew were sick by the end of our 31 day cruise. They failed to take even the most basic precautions to protect the health of their passengers and crew.

Date of experience : April 02, 2024

Beware of the word 'escalate'

Beware of the word 'escalate' We have found it to be their vehicle to avoid doing anything about a complaint. Their on board administration is poor, causing my wife being manhandled and stopping us leaving the ship. All because their staff entered our details incorrectly. An absolute disgrace, no apology , especially on a European registered ship. Needless to say we have heard nothing back following our frequent complaints so can only assume they have escalated it into 'no man's land.'!

Date of experience : March 04, 2024

No Cape Horn.

No Cape Horn. Bland and unremarkable food in Lido and Dining Room generally. Entertainment........not really. Old, crotchety and obese Americans wondering what they were doing most of the time, not knowing what queueing means and clogging up poorly laid out Lido seating. Good seamanship. Excellent but overworked staff. Generally boring........

Date of experience : February 23, 2024

Don't give two hoots about their customers!,…

Absolutely disgusted with Holland America at the moment! First cruise with them and probably the last! Due to sail with them from Boston to Montreal in August. Looking at shore excursions but a boat trip in Corner Brook seemed very expensive so I looked for alternatives and found a small company offering a half hour longer boat trip for less than half the price but when I tried to book the day we needed it was greyed out so I contacted the boat company. They told me they were offering a boat trip through HA. I replied I had seen that trip but it was over twice the price and half an hour shorter than the trip on their website. They responded that HA decide on the prices. As such I have been trying to contact HA. What a joke! I've spent over 3 hours on the phone with them in total whilst they have informed me that they can't get through to the shore excursions team as there are having difficulties at their end. Also, the UK phone number was given for shore excursions does not exist! To add further frustration, when, after two hours, I finally got through to the Shore Excursions team my query was dismissed with a load of crap about a contract blah blah blah. There was no apology for the long wait, no promise to look into the issue for me etc. I asked to be put through to the Customer Support team but she refused to put me through. Overall a disgusting way for HA to treat their customers! I have very little faith in the company now due to them seemingly ripping off their customers with over inflated prices for their shore excursions and not giving two hoots about their customers when they ring to enquire about something! NOT A HAPPY CRUISER!!

Date of experience : May 10, 2024

cannot even contact them only one way…

cannot even contact them only one way email changed itinerary at the last minute no refund on shore excusrsions just on board ship credit so you get to pay 50 for a 10 dollar bottle of wine with the money that should be back on my credit card. I cannot begin to tell you how dissapointed I am do not ever book with these crooks !!!!!

Date of experience : April 26, 2024

HAL website irritating

We are booked on an upcoming cruise, and it is impossible to navigate their website or their Navigator app on any device or browser even with cleared cache. Results are continuously glitchy, Error 500 messages, spinning, and the list goes on. Reaching out to address these issues results in total non-answers or passing the buck attitudes. Very poor customer service with archaic IT functions. I hope this is not indicative of their onboard experience!

Date of experience : March 14, 2024

The best thing about the cruise was the amazing staff

The best thing about the cruise was the amazing staff. So many excellent workers, with such genuinely sweet temperaments. Really lovely. In comparison with other cruises I've taken, I would not sail Holland America again. Cruise ports were ill planned, with absurdly short layovers. Daily activities were the most limited I've ever experienced, and anything worth attending was greidiously over crowded. Rooms were small,,but again, the room attendants were exceptional. Room service was ridiculous. Ecxept for breakfast. Try another ship if it's your 1st, or even 5th cruise. Older crowd as well.

Date of experience : December 10, 2022

Poor and dangerous experience

On May 1/2024 we were on a 13 day cruise thru New England and Canada beginning 4/21/24. On this day, we entered the elevator and there was fumes coming from the ship being painted. I am highly allergic to petroleum, paint and deisel products, which I informed staff when this cruise was booked. The room was selected mid ship because of problem. After I was exposed, I went to the service desk and they Called the medical center which I was instructed to go to. I received an EKg and blood work was done. My blood pressure is elevated having tightness in chest, and chest pain. I was never offered a breathing treatment but given a inhaler, and tolf to come back if my symtoms got worse. I informed them, I get a severe headache and become very tired. We stayed in my room for the next 2 days and lost out on seeing Quebec City. I received a bill for $806.00 which had to be paid before I received my reports and summary. The bill was paid received summary that said dx allery (unspecified)I questioned this and it was added exposure to toxic fumes. We spoke to hotel manager( who I might add was very sympathetic) who said he also questioned the strong odor. He called Seattle to ask if they would drop the charges, which was denied. I am still experiencing chest tightness, and feel we were treated unfair. This was our 16th cruise, 5 on Holland America

Took a one day over night from…

Took a one day over night from Vancouver to Seattle. What a disappointment. Casino closed (I know why they just don’t tell you) short staffed, wine bar closes at 10pm. Private function at the Rolling Stones bar ( so no night time entertainment) . Lots of passengers just no service. Just a complete waste of money. Quite a con.

Date of experience : May 03, 2024

Holland America Steals Your Deposit

i made an online reservation on the Holland America website on February 16, 2024 for a cruise leaving March 16 2025. The online site called the fare "best available price". Who wouldn't choose that? I paid a $600 deposit for two fares. The site indicated the usual cancellation schedule of 120 days before cruise cancellation is full refund. In March 2024 - a month later-- they wrote me outlining major changes in the cruise's itinerary which made it absolutely unsuitable for me (more excursions on Saturday, which I observe as Shabbat and don't travel). I asked to cancel my reservation and was informed it was a nonrefundaable category! They even refuse to transfer the deposit to another cruise. It's fraud.

Date of experience : April 16, 2024

Since HAL cruise line started saving…

Since HAL cruise line started saving money on their staff, I noticed a difference in the service, its way worse than before. Poor restaurant managers, tables not clean ... Dont book with them !

Date of experience : April 01, 2024

My husband and I just returned from an…

My husband and I just returned from an Alaskan cruise with Holland America on the Eurodam and it was fantastic. The food was delicious and the staff helpful and friendly. The entertainment was great, we especially enjoyed the BB King jazz show. Ivan and Holil were the two men that cleaned and stocked our stateroom, they were friendly, always smiling and did a great job. We liked them so much we asked to take their picture. We highly recommend Holland America and will definitely use them for our next cruise. Thank you Holland America for a memorable experience.

Date of experience : April 28, 2023

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Answer:  If you have queries that arise after your cruise, please call 1-855-848-3059 or email our Customer Service team [email protected] .

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• Holland America Line

HAL Flight Ease Customer Service Phone?

By MeandtheSea , September 1, 2019 in Holland America Line

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MeandtheSea

Hi, cruisers.  Does anyone have a phone number for HAL's Flight Ease service?  I purchased my flights a while ago for  my cruise to Norway that leaves a week from today.  I am supposed to fly to and out of Orlando.  I'm in Atlanta.  I'm worried about the Dorian impact on my flights which leave this Thursday.  I'd like to call and check to see if I can make any changes.  This hurricane looks like it will wreak havoc on flights and airports.  I hope everyone in its path and wind area/surge/rain areas will be safe.   Thanks for any guidance.

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I believe I found it.  I'm leaving this here for anyone else that may need it.  The phone number is a bit hidden on the site. 24/7 Flight Ease support  1-877-932-4259

FlorenceItaly

Thank you for posting this.  Best wishes to you!

You might want to call the airline and see what they suggest.

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Holland America Line Headquarters & Corporate Office

Holland America Line

Holland America Line is an American-owned cruise line, a subsidiary of Carnival Corporation & plc headquartered in Seattle, Washington, United States.

Hospitality

Corporate Phone Number

Customer support phone number.

800-426-0327

Headquartered Address

450 3RD Ave W Seattle,

WA, 98119-4199 United States

[email protected]

https://www.hollandamerica.com/

This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Holland America Line Address, Corporate Number and more.

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29 Nights - South Pacific Crossing

Cruise Ship : Westerdam

Departing : Sunday, March 30, 2025 from Sydney, Australia

Cruise Line : Holland America

Nights : 29

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AAA Verified Reviews for "Westerdam" ship ( 55 )

7 Night Alaskan Explorer Cruise

7 Nights - Westerdam - Departed from Seattle, Washington

16 Night North Pacific Crossing Cruise

16 Nights - Westerdam - Departed from Yokohama, Japan

This trip was pure bliss. Exiting the airport there was a driver to take me to the hotel, the next day on to the ship. Once on the ship, I locate my stateroom, explore the ship, meet crew members. This vacation was exactly what I needed, a relaxing time.

14 Night China & Japan Cruise

14 Nights - Westerdam - Departed from Hong Kong

Very good cruise and air flights, but a couple of missteps lowered the overall experience. A horrible embarkation experience on this cruise, it took a full three hours in lines to get board. A few of the excursions were not worth the money. And the post hotel, although very nice didn’t live up to what was promised. We booked it with free breakfast, Tea time and Bar time in the afternoon. We received none and their breakfast buffet was $30 a person a day. No Tea or Bar time and two different front desk representatives knew nothing of such amenities.

14 Night Japan, Taiwan & The Philippines Cruise

14 Nights - Westerdam - Departed from Yokohama (Tokyo)

28 Night Far East Discovery and China Explorer Collectors' Voyage Cruise

28 Nights - Westerdam - Departed from Singapore, Singapore

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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Love Exploring

30 genius hacks to upgrade your cruise

Posted: 17 February 2024 | Last updated: 17 February 2024

Have a luxury cruise for less

Planning on sailing the high seas? Whether you’re blowing the budget on a luxury cruise or opting for something a little more wallet-friendly, we’ve got the best ways to upgrade your ocean adventure without breaking the bank.

Be stateroom savvy

These days, most cruise lines publish detailed deck plans on their websites, so take time to study them before booking your room. We’re huge fans of Holland America’s color-coded downloadable deck plans, which use symbols to indicate cabin pros and cons, including obstructed views, half-height windows and accessibility. Can’t see a deck plan on the website? Email the cruise line and ask. Cabins with obstructed views can come with hefty discounts and the obstruction could be as little as a dangling line of rigging.

Opt for an older model

Dozens of new cruise ships are launched every year and you’ll almost always pay a premium to bag a cabin on the newest vessel. But don’t be too influenced by hype. Yes, your favorite line’s shiniest ship might have robot butlers, an indoor ski slope and five helipads (we’re slightly exaggerating), but take time to think about which amenities you’ll actually use before splashing the cash. Plus, the newest ships aren’t always the most exciting: Royal Caribbean's Oasis of the Seas launched back in 2008 and serves up glow-in-the-dark laser tag, one of the largest water parks at sea and the Bionic Bar, where drinks are poured by androids.

Board with bubbles

A lot of cruise-goers don’t realise that most cruise lines allow passengers to bring some of their own alcohol onboard, so always research your cruise’s regulations. Just be aware that most lines also stipulate that this alcohol must be consumed in your cabin – if it’s consumed in public areas, corkage fees will be imposed. Celebrity Cruises allows every passenger to bring two bottles of wine onboard on embarkation day and P&O Cruises allows one liter of beer, wine or spirits per person.

Enjoy all-inclusive eating

Most cruise ships have at least two restaurants in which you can dine for free – typically a buffet restaurant and a more formal dining room with an à la carte menu. Additionally there are often pop up-style options, such as the poolside pizza place found on Holland America's Koningsdam. Royal Caribbean ships are known for their wide range of restaurants and a special mention goes to Anthem of the Seas. The liner has seven venues, including Italian, Mediterranean and all-American outlets, at which guests can dine for free.

Seek out a sanctuary

Worried about bagging that poolside sun lounger or nabbing the best spot for the sunset? Give yourself a head start by splashing out on access to exclusive areas of the deck. Perks range from butler service and spa treatments to chilled face towels and poolside cabanas. One of our favorites is Royal Caribbean’s new-for-2022 Suite Neighborhood, which comes with 5-star dining and an infinity plunge pool. Norwegian Cruise Line’s version is The Haven, often referred to as a ship-within-a-ship. Book a Haven cabin and you’ll get butler service, priority disembarkation and access to a private sundeck.

Generally, the cheapest cabins are the ones lowest on the ship, but being nearer sea level isn’t necessarily a bad thing. If you’re on a transatlantic cruise or spending long periods at sea, you’re less likely to be bothered about the view from your balcony. And bear in mind that passengers on upper floors are more likely to experience seasickness, due to the greater range of sideways motion.

Spruce up your cabin

Book a chauffeur

Don’t assume that chauffeur packages come with eye-watering price tags. Work out the cost of parking and gas if you're driving to the port or the fare if you’re booking a cab, then compare it with your chosen cruise line’s chauffeur prices. It's very possible there won’t be much difference, and these services often come with swoon-worthy extras like early embarkation and staff to deal with your luggage.

Join cruise events for free drinks

Regardless of whether you're bothered about meeting the captain or listening to a lecture about your cruise line’s latest destinations, doing so can pay major dividends. Events like the captain’s cocktail hour, art auctions and flash sales at onboard boutiques often come with complimentary drinks and nibbles. Who said there’s no such thing as a free lunch?

Book a speciality restaurant

Speciality dining doesn’t have to break the bank as the extra fees are often minimal. Royal Caribbean, Silversea and Norwegian all have brilliant speciality restaurants for guests willing to fork out a little more, but it's not just the luxury lines that offer a wide range of eateries. On Virgin Voyages you'll have dozens of restaurants to choose from, all included in the basic fare, from the Pink Agave Mexican restaurant to Gunbae, where diners can cook their own steaks at a grill built into every table, and Extra Virgin, a beautiful trattoria with a private dining room.

Embrace room service

Many cruise lines, such as Princess Cruises and Holland America, offer room service at no extra cost. It’s a win-win situation – you start the day with an in-room feast and the cruise line reduces overcrowding in its most popular restaurants. Windstar Cruises is just one example of a line that goes above and beyond for in-cabin dining. There are no extra charges, the service is available 24 hours a day and the menu from flagship restaurant Amphora can be ordered during dinner hours.

Be clever with kids

Thinking of a multi-generational vacation? Save your hard-earned cash by booking cheaper cabins for certain members of your entourage. Kids and teens are much less likely to spend a lot of time in their cabins – let alone on the balcony you forked out for – when there are roller-skating rinks, water slides and go-karting circuits to check out. Often it is possible to book an inside cabin directly across the corridor from your balcony cabin so you can still keep an eye on them while saving money.

Upgrade your alcohol

We love cruise lines that offer complimentary alcoholic drinks, but some tipples will likely be excluded – like Champagne and premium spirits. If you’re partial to particular beverages your line might offer premium packages – Princess Cruises, for example, offers a Princess Premier package which includes a much wider range. Another tip? If you’ve got a weakness for certain wines, save money by buying a bottle rather than a glass and asking your waiter to cork it and keep it behind the bar for you.

Ask your steward

Don’t underestimate the power wielded by your cabin steward. Ask nicely and he or she can transform your cruise, whether it’s by doing the nightly turndown service at your preferred time, providing extra toiletries and a bathrobe or helping you bag your favorite restaurant’s most sought-after table. It's those little extras that can make your vacation feel more lavish.

Shout about your special occasion

Most cruise lines will be more than happy to help passengers mark special occasions, whether it’s with complimentary birthday cakes, bottles of fizz or spa treatments. Email the customer service team well in advance to inform them of any occasions, and we’re not just talking about birthdays and honeymoons. Is it your first time sailing with that particular cruise line or the 10-year anniversary of your first cruise? In a crowded market, cruise lines are keener than ever to stop passengers straying to other operators, and are often only too happy to roll out perks to do so.

Formulate a spa strategy

If you’re planning to log a lot of spa time, book a cruise that offers complimentary access to spa facilities and keep an eye out for onboard spa events, often including skincare masterclasses that focus on certain brands. Yes, these events are often designed to draw you into purchases, but there’s no obligation to buy and therapists typically offer complimentary mini-treatments during these sessions. Another great hack is to book spa treatments during port days – Princess Cruises is one of many lines to offer discounts at these times to encourage passengers to visit outside peak periods.

Search for secret decks

Many modern cruise ships make the Titanic look tiny, and there's often more decks than you know to explore. Sure, deck number nine might be a great spot from which to soak up evening views and deck seven might boast the most sun loungers, but to avoid the crowds the lower decks should certainly be on your radar. They’re usually darker with less lighting, which means they’re great for stargazing sessions, and in rougher seas you’ll feel significantly less motion on decks closer to the waterline.

Choose the perfect pillow

Pillow menus are increasingly common on cruise ships (Disney Cruise Lines, Princess Cruises and Norwegian Cruise Lines all have them) but don’t be afraid to request a certain type of pillow if you don’t find a menu in your cabin. There will almost always be harder or softer options available, and it’s another reason to stay on good terms with your cabin steward.

Enjoy a midnight snack

You’re on vacation, so normal rules don’t apply. Treat yourself to a midnight feast by ordering your favorite dessert after hours or snacking on those cookies you picked up from the buffet. Love those pillow chocolates your cabin steward dishes out every night? Don’t be afraid to ask for a few extras.

Skip shore excursions...

You're not obliged to sign up for every available shore excursion. Port days are often the best days to chill out onboard: enjoy some downtime in the crowd-free lounges, treat yourself to some stressless retail therapy or do a few laps of the swimming pool. Spending huge amounts of time – and money – dragging yourself around every excursion in the calendar is hardly a one-way ticket to relaxation.

...or arrange your own

On the flipside, don’t be afraid to go it alone. Cruise lines are looking to make money, after all, and you’ll be able to find huge savings by booking your own activities and tours. This applies to almost any type of excursion – even if it’s a simple, self-guided trip on a scenic cable car or train, you’ll almost always pay extra.

Time for tea

Don’t assume you’ll need to fork out a fortune to enjoy a decadent afternoon tea – you’ll often find it's included in the price. Sail on Cunard’s Queen Mary 2 and your fare covers daily afternoon teas in the Queens Room or Grills Lounge (we recommend the former, famous for its enormous crystal chandeliers). On Seabourn cruises it's the same and the buffet-style tea sessions come with a mind-boggling range of teas including mandarin, rose and ginger varieties.

Avoid pitch and roll

Nothing will ruin your cruise quicker than a bout of seasickness. If you’re prone to motion-related nausea purchase anti-sickness tablets in advance, or, if you’re caught unawares, ask for some at guest services. You’re less likely to feel the ship’s movement in lower cabins, at the rear of the ship and in the center. Don’t be afraid to ask to change cabins mid-cruise either.

Seek out family-friendly deals

If you’re planning a cruise with younger relatives, there are countless lines that offer promotions which can see kids sail for free (MSC Cruises, Holland America, Norwegian and others), as long as they’re in your cabin, sleeping in either bunk beds or a pull-out bed. These deals can result in huge savings, although bear in mind that younger guests will still incur taxes and port fees.

Remember that bigger isn’t always better

Get more bang for your buck by opting for a cruise on a smaller ship. Fewer passengers means more space at key facilities like the spa, buffet restaurant and poolside, while events often feel more luxurious and intimate. Consider, for instance, the Windstar Cruises alfresco deck barbecue which takes place on every trip. Expect enormous vats of seafood paella and a whole roasted pig, which you can tuck into at tables draped with crisp linens dotted around the deck.

Stay connected

Cruises are perfect for a digital detox, but at some point you'll probably want to send photos to loved ones or check in on the news. If you’re planning to purchase an internet package, we’d advise against buying deals that detail a certain number of megabytes or hours. Ship-based connectivity is improving but it can still be sketchy at sea, and nothing’s worse than watching your allowance drain away while you wait for an email to send. Packages allowing unlimited use for the day or the whole cruise tend to offer the best value for money – typically costing around $12 a day. And if you do opt for a timed package, remember you may have to log off in order to stop the clock. The other option is to buy a data package that allows you to use your phone while in port for a much lower cost than using ship Wi-Fi. 

Shower in the spa

Do drinks-related research

Most cruise lines offer a wide range of drinks packages to cater to every type of passenger, so have a peruse before you pick. Celestyal Cruises, for instance, offer a $29-a-day Platinum All-Inclusive Package containing 101 different cocktails, liqueurs, aperitifs, premium wines, energy drinks and more, a $16-a-day Non-Alcoholic Package which includes pressed juices, milkshakes, smoothies and ice cream and a $10-a-day Kids Refreshing Package offering mocktails, milkshakes, hot cocoa and ice cream. Just don’t blame us when the sugar rush kicks in…

Double check what’s included

Before you choose your cruise or splash out on added extras, always check what’s included as standard – you’ll often get a pleasant surprise. For example, Silversea offers one hour of free internet a day in some cabin categories, while numerous cruise lines (Viking, for one) include excursions in the base fare.

Shop the sales

If you're in the planning stage of your cruise, it’s worth signing up for newsletters that can tip you off about one-off promotions and sales. You can often enjoy added extras without forking out huge sums: notable examples include Norwegian’s regular Free at Sea promotion, Holland America’s seasonal upgrade sales and Princess Cruises' Best Sale Ever event.

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Holland America Line Launches ‘Summer Savings Event’

• June 8, 2024

Holland America Line launched its Summer Savings Event, offering up to 40 percent off cruise-only fares, free third and fourth guests when traveling in the same stateroom, up to $100 onboard credit and 50 percent reduced deposits, according to a statement.

  Available on select departures from June 2024 through May 2025, the Summer Savings Event features cruises and combined back-to-back Collectors’ Voyages ranging from four to 58 days. Sailings include Alaska cruises and Cruisetours, Europe, Canada/New England, the Caribbean, Mexico, Asia, Australia/New Zealand, the Pacific Coast, South America, Hawaii and Panama Canal. 

The offer is valid for bookings made by June 28, 2024.

“Whether travelers are looking to cruise this summer or into next year, our robust Summer Savings Event is a great time to book, especially for families and group getaways taking advantage of the third and fourth guest free perk,” said Beth Bodensteiner, chief commercial officer for Holland America Line.

“The Summer Savings Event features itineraries in nearly all the places we visit around the world and even includes some of our longer voyages.”

The Summer Savings Event is combinable with Holland America Line’s “Have it All” premium fare. When booking with Have It All, guests can also enjoy shore excursions, a Signature Beverage Package, specialty dining and a Wi-Fi Surf Package.

Featured itineraries include:

• Seven-day Alaska Explorer on the Westerdam, August 25, 2024.
• 14-day Northern Isles on the Rotterdam, Aug. 31, 2024.
• 53-day Majestic Japan on the Westerdam, Sept. 1, 2024.
• Seven-day Canada and New England Discovery on the Zuiderdam, Sept. 7, 2024.
• 14-day Eastern/Western Caribbean on the Nieuw Amsterdam, Nov. 10, 2024.
• 10-day Greek Antiquities: Istanbul Overnight on the Oosterdam, Oct. 10, 2024.

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