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About Egencia

Egencia launches new self-service features for guest travellers, egencia launches new features for guest travellers.

Enhanced self-service booking features answer growing demand for guest travel management

London, UK – March 28, 2023 – Egencia , the only proven B2B travel tech platform, and part of American Express Global Business Travel (Amex GBT), announced new enhancements to its guest traveller features, which provide temporary users or non-profiled travellers with a complete managed travel experience including easy self-service booking and 24/7 emergency support. Invited travellers are now empowered to choose travel options easily and quickly, and companies can get even greater visibility and better policy compliance for these trips.

Bookings made by arrangers for guests and other travellers increased to 33% in 2022 compared to 26% in 2019. With improved self-service features for guest travellers and flexible configuration based on the type of guest, travel arrangers will have more time to focus on other business priorities and less time manually managing non-employee travel.

The Egencia platform offers many benefits for arrangers or guest users:

• Simple self-service – guests can easily self-register via an invitation link and self-book on the platform and mobile app, giving them easy access to support, trip updates and alerts.
• Better visibility – guest travellers now get their own profile putting all the information they need in one place, allowing for better travel risk management and visibility through Egencia Traveller Tracker
• Flexible configuration – profiles are tailored for different levels of access, so customers can choose what services guest travellers can use such as viewing trip itineraries, getting support, or booking travel
• Time-restricted access – guest accounts have a pre-defined ‘shelf life’, reducing the burden on travel managers when it comes to removing temporary accounts
• Enhanced security – reduces the risk of fraudulent bookings due to a better guest traveller identification and authentication process

John Sturino, VP Product & Technology, Egencia , said: “With the new world of work, we are seeing changing patterns in the way companies travel. Booking business travel for non-employees of a company is on the rise, whether it is inviting job candidates for face-to-face interviews, onboarding remote employees or bringing in contractors. We have been providing guest travel solutions to our customers for years, and in 2022 we supported more than 800,000 guest trips. To make the booking experience more seamless, we’ve designed a self-service experience to make it even easier and convenient for companies to book travel for their invited guests.”   Through a pilot in North America and Europe, 20 customers helped influence the new features that are designed to alleviate some of the challenges linked to increased volumes of guest bookings, trip tracking and invitation configuration. While the guest travel solution has been available to customers for years, the new guest traveller features will be available to all Egencia customers by early April, with the majority already using the guest services with high engagement.   Carol, Logistics Administrator, OSI United Kingdom: “We have seen an acceleration in our need for guest bookings, which has been driven largely by our contractors. Egencia’s new guest features has helped to make the booking process for guest travellers much smoother, mainly because it puts them in control. This allows our business travellers who fall under the guest booking category to get the full travel experience without any unnecessary technical obstacles.”   Stacy Heck, Global Travel Manager, The Giorgi Companies: “Egencia’s newest guest travel features are invaluable for speeding up the process of making travel arrangements for people outside our organization. For example, we have dozens of staff on temporary project teams who need to travel for overseas training and have candidates that require air tickets for in-person interviews. Now multiple bookings can be made at once and guests can input their own personal information themselves.”

Later this year, Neo , Amex GBT’s online travel and expense solution, will also make enhancements to further streamline its guest booking capabilities. Invited travellers will be able to create their own profile, relieving travel arrangers of this task and giving guests quicker self-service access to the booking tool.

For more information about Egencia and its guest travel management services, visit: www.egencia.co.uk . To learn more about Neo’s guest booking solution, visit: https://www.amexglobalbusinesstravel.com/neo-travel-and-expense/ .

About American Express Global Business Travel

American Express Global Business Travel (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, and meetings & events for companies of all sizes. We have built the most valuable marketplace in B2B travel to deliver unrivalled choice, value and experiences. With travel professionals in more than 140 countries, our customers and travellers enjoy the powerful backing of American Express Global Business Travel.

Egencia – an American Express Global Business Travel Company – is the only proven, global B2B travel tech platform. Originating from the labs of global tech giants, we deliver the best user experiences, unmatched content, and unbeatable service to more than two million travellers worldwide. As part of the most valuable marketplace in business travel, Egencia is in a league of its own with industry-leading data insights and AI-driven innovation that powers the travel programs of 9000+ companies in more than 60 countries.

Visit amexglobalbusinesstravel.com for more information about Amex GBT, and follow @amexgbt on Twitter , LinkedIn and Instagram .

Media contacts

Taylor Aaron | Global Communications and Public Affairs | [email protected]

© 2023 Egencia LLC. All rights reserved.

GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.

Looking for better business travel solutions? Get in touch with us.

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• About Egencia

Advantages & Benefits of Mobile Expense Reporting

Benefits of using mobile expense reporting systems.

With the advent of mobile computing technology, the cloud and the ability to connect to business systems all over the globe, many businesses are looking to mobile app technology, system integrations and real-time solutions to help staff get things done quickly and more efficiently.

One area where there's been huge developments in terms of business efficiency is mobile expense management. Employees that travel around the globe for business can use mobile expense reporting apps to streamline their expense reporting. This offers a number of benefits for the employee but also for the organisation.

If your business is looking for a better way to carry out mobile expense reporting, the following list of benefits might help give you the incentive you need to start streamlining your business processes.

Reduce the Employee Administrative Burden

In many organisations, employees have to take time out of their business day to complete their business expenses manually, by filling in spreadsheets to track mileage and compiling paper receipts — even having to print them out to submit to Finance teams.

Then Finance has to carry out expense processing, which often leads to data entry whilst cross-referencing this with the company's expense policy to ensure that employees have followed the rules.

All this creates a tremendous administrative burden for an organisation, especially a small business where employees' time is already stretched to the limit. Ultimately, there has to be a better way, and technology has stepped up to meet the demand of busy organisations that need to process business expenses quickly and more efficiently.

Improve Employee Efficiency

Employees were hired to do a specific job, but any time they're taken away from that role to carry out administration that isn't related to their primary job role, their time is wasted. This results in the business paying a lot of money in terms of salary for someone to do basic administration. Ultimately, the less time employees spend filling in forms and carrying out administrative tasks the better. Thankfully, mobile expense reporting software has stepped up to help automate this process and remove many of the tasks that employees had to carry out manually.

Faster Expense Tracking Using Mobile Devices

One of the benefits of using an expense tracking system is that it's much faster to track expenses when out on the road, and this can be done immediately and quickly. With a mobile expense app, employees spend a lot less time tracking their expenses.

Some features include being able to track both corporate cards and personal spend, along with the ability to upload receipt images to the app. Most expense apps are compatible with iPhone and Android devices, so most employees' devices are compatible. Faster expense tracking also makes it possible to decrease reimbursement time. This can be beneficial for employees, but also for enterprises that use company credit cards and want to reduce payment fees.

Travel & Expense Integrated Solutions

Some of the best expense apps, like the Egencia Mobile App , aren't just employee expense tracking solutions. They also offer a complete travel solution that integrates travel management, duty of care and itinerary notifications, and expenses all into one app for extra functionality.

In addition, these SAAS systems tend to offer seamless integration with other software and tools. Therefore, for businesses that want to streamline and integrate multiple services together using an Enterprise Resource Planning (ERP) methodology, these solutions can help. These reporting and tracking solutions can be integrated into existing, compatible systems easily, and can help automate processes across multiple data sources and formats.

Mobile Expense Apps Reduce Errors & Improve Record Keeping Accuracy

One reason to use a mobile expense tracking app is so that employees can track their expenses immediately, instead of having to go back to the office to fill in a spreadsheet or access expense management software on their laptop or desktop device. This means employees can file their expenses on time, with no delays or late expenses, and more accurately thanks to the mobile expense reporting tool simplifying the tracking and submission of expenses. This enables both the employee and the organisation to have a real-time overview of expenses as they occur.

Better Travel Expense Visibility

Another benefit of using mobile expense reporting solutions is that these offer greater visibility of what is being spent, since data is consolidated in real time. It's also possible to align important data fields together, which can help support financial accountability.

Many mobile expense reporting tools automatically send trip data to dedicated expense management systems. This streamlines the data and makes it easier to run reports and deal with expense payments to both employees and suppliers, such as corporate credit card companies.

Increase Compliance and Reduce Excessive Spending

Another great saving for businesses is the ability to track, categorise and monitor expenses for compliance. This ensures employees aren't spending on things that fall outside of the expense policy. In some apps, it's also possible to block certain transactions from occurring in the first place. Apps like the Egencia Mobile App can even allow for different employee profile types, meaning you can set up different options for different employee levels.

With increased compliance comes another big benefit for businesses: fraud protection. The majority of employees are honest, but unfortunately that isn't always the case. When an expense system is based on leaving employees to fill in reports honestly, and for Finance teams to complete a diligence check and cross reference every line item for all employees, it's possible for some fraudulent transactions to fall through the gaps. A joined-up expense management system that also allows for comprehensive mobile expense reporting can go a long way to reducing this problem.

This can work out cheaper than manual expense data entry.

When it comes to pricing up the pros and cons of implementing a solution like this, businesses may often see the cost as an unnecessary business cost, but this can be a mistake. Often it is high-value staff that are having to take time out of their daily roles to fill in expenses, since it's these types of people who tend to do the most business travel.

Wouldn't it be better for these individuals to remain focused on their specific roles and let the software pick up a lot of the manual administration burden? For many businesses, there's a big cost saving to be had in terms of time saved with an improved employee workflow. Not to mention the cost of paper and ink for printing, which are often overlooked when calculating the true cost of processing expenses.

In addition, automating the travel and expense process can save a lot of time for Finance teams and other individuals, such as those who manage the travel booking process.

Egencia's Mobile App Solution for Expense and Travel Management

Egencia can help companies that are looking to streamline their travel and expense management by implementing a mobile expense reporting system. Find out more about the Egencia Mobile App .

Looking for better business travel solutions? Get in touch with us.

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• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
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• About Egencia

Corporate Travel Management, Business Travel Services & Solutions

Modern corporate travel management for the fast-changing travel landscape

Manage risk. Support traveller well-being. Plan for the future.  How can Egencia™ help you modernise your corporate travel programme?

The only proven global B2B travel tech platform

Egencia is always working to deliver travellers, travel managers, and travel arrangers unrivalled choice, value, and experience, with the powerful backing of Amex GBT.

We’re in a league of our own

Our platform can be optimised for all types of users, in companies big or small.

Tech is in our DNA   We originated in the labs of global tech giants and now we are part of the world's most valuable B2B travel solution.

AI-driven insights   Our AI delivers custom user experiences that add value to your company’s travel programme.

Suite of APIs   Amex GBT Egencia’s open API platform gives you the ability to build robust integrations that help you automate, connect and simplify your travel and expense management.

Unbeatable travel content We lead the industry with over 290 global airlines and 650,000 lodging partners.

Industry-first NDC capabilities Amex GBT Egencia is the first to offer new distribution capabilities to our clients. 

Amex GBT Egencia Preferred Rates  We offer the best value for business travel with access to special discounted air fares.

The unique content from Amex GBT Egencia provides unrivalled choice and value for air, hotel, car and rail.

Our technology-driven customer service and commitment to excellence puts Amex GBT Egencia on another level.

Industry leader in service Our platform and services are consistently rated above 95% satisfaction by customers.

Best-in-class traveller support We provide services to more than 2 million travellers in over 60 countries.

Globally proven Amex GBT Egencia proudly supports over 9,000 companies of all sizes around the world.

Constant innovation We consistently deliver enhancements and innovation across our online and offline services.

Smartest shopping experience Our technology provides the smartest, quickest shopping experience to give the best routes and rates based on user preferences.

Proven optimisation Our AI and machine learning deliver the best experience and enhancements for savings, traveller well-being and sustainability.

We lead the industry in innovation, with data insights from 100s of millions of transactions every year.

The world’s business travel platform

• Companies of all sizes in more than 60 countries trust Amex GBT Egencia to modernise their corporate travel programmes.
• We deliver simple, consumer-like business travel that users love and fast, knowledgeable support for unexpected moments.
• With a globally consistent platform and skilled travel programme management, rest assured that your travel programme is optimised to manage risk while maximising ROI.

Ready to update your travel programme?

If now is the time to redesign your corporate travel programme to manage risk, support traveller well-being and monitor your travel spend, this toolkit can help.

Amex GBT Egencia helps you stay connected

14 million business trips were made with Amex GBT Egencia last year. As your travel management company, we’ll be with you every step of the way.

Managing travel risk

Travel risk management has never been more important. Find out how you can manage risk, deliver duty of care and make your business travellers feel secure.

• A comprehensive and quickly adaptable business travel policy is crucial. Use this free guide to help you create a travel policy that adapts to your needs.
• Make traveller well-being a priority. Inform, alert and assist them in real time via the mobile app and online booking tool.
• Reduce risk by improving travel policy compliance.

Putting traveller well being first

You want employees to feel fully supported from the time they book until they return home. Amex GBT Egencia travel experts are ready to assist.

• Learn how you can enhance your duty of care policies for travellers
• Travel booking is only one part of the equation. Traveller safety is the other. Use this pre-travel safety checklist as a guide
• Learn how Amex GBT Egencia simplifies hotel bookings for travellers .  
• Put your travellers in the driver’s seat and take advantage of our fleet of 5 million car rental options worldwide

Savings and ROI

Even as the travel industry changes, businesses still need to make strategic decisions based on cost and ROI. Amex GBT Egencia can help you boost your bottom line.

• Gain insights, identify savings and optimise travel spend in real time with Amex GBT Egencia Analytics Studio
• Find out how Umpqua Bank maximised its business travel ROI with Amex GBT Egencia
• Amex GBT Egencia travel services can help simplify expense management . Easily track travel expenses that reflect spending with personal or corporate credit cards
• 19 ways our travel management solutions can help you save time and money

Amex GBT Egencia empowers over 2 million business travelers to get the most out of their business travel. Shouldn’t you be one of them?

Amex GBT Egencia’s G2 Winter 2024 Awards

Are you considering a return to business travel.

Amex GBT Egencia partners with Festive Road to offer a permissible travel framework to evaluate an organisation’s overall readiness to travel based on corporate, individual and government regulations.

Are you an Amex GBT Egencia travel customer?

I'm a business traveller, i manage travel, recommended for you.

Request a demo to see what Amex GBT Egencia travel management solutions can do for you.

Already a customer? Contact Amex GBT Egencia customer service .

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See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Business Travel, 24/7 Global Business Travel Support

With you every step of the way

Whenever and wherever you need us.

Exceptional 24/7/365 support

Deliver the support your business travellers need, wherever they are in the world.

From the moment a reservation is made until their return home, we provide business travellers with 24/7/365 support. They’ll get one-click/one-call support when they need it from our team of business travel consultants who know exactly what your travellers need and how to get it for them quickly, smoothly and in policy.

We're here for you

Knowledgeable, local business travel agents are your travellers’ link to smooth corporate travel.

We have more than 2,500 travel consultants dedicated exclusively to business travel. With an average of 15 years of industry experience, they understand the unique needs of business travellers from the inside out. These local teams of business travel experts speak more than 32 languages in over 66 countries.

• On hand, whenever and wherever you need us, with our 24/7/365 customer service available to travellers and arrangers online, in the app, by phone or Egencia Chat.
• Complete profile connection through our unified platform allows our travel consultants to see travellers’ itineraries and their business’ travel policies, so they can easily make changes that make the most sense.
• Dedicated to corporate travel. Our travel consultants only work on business travel and understand the unique needs and demands of executive schedules.

Empowered employees are happy travellers

70% of travellers say they enjoy business travel. Find out how you can increase compliance, traveller satisfaction and more.

Single platform support

A universal, intuitive platform for every user that makes booking and travel easier for everyone.

We are the only major travel management company (TMC) with the same traveller experience across every touchpoint: online, in the app or by phone.

• One unified view for all bookings (flights, hotels, car and rail). No more juggling different travel agencies or travel portals.
• Everyone is on the same page— travellers, arrangers and agents all use the same platform —so nothing important gets missed.
• We see you.  Our agents see exactly what your travellers see, so they can make sure your travellers have everything they need.

The global travel platform is transforming business travel

Our platform connects every touch point in the travel process, giving travellers a personalised experience and travel managers the data and compliance they’re looking for.

Give your travellers choice

At Egencia, we offer you access to superior supplier content , giving your travellers choice and flexibility—online or with our expert corporate travel agents.

• Expert travel consultants ensure that your travellers are booked with the special amenities and business services they deserve .
• 500,000+ hotels and over 375 airlines give your travellers more relevant options and greater satisfaction.
• An intuitive booking experience means that your travellers will always be able to easily make or amend their arrangements.

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Ready to take your travel programme to the next level? Contact us to learn how.

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• Customer center Toggle submenu Travelers Help center Business traveler center Download the app Travel arrangers Help center Travel arranger center Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Avoid the Hidden Costs of Business Travel To Uncover Cost Savings

Avoid the hidden costs of business travel.

It seems that prices are steadily rising these days, and business travel is no exception. As the average cost per business trip increases, so do the hidden costs of corporate travel.

Reducing corporate travel may not be an option, but smarter corporate travel management can lead to cost savings. That’s why so many companies value the efficiency and cost savings provided by travel management companies (TMCs).

Check out the top three hidden costs of corporate travel:

• Compliance issues that lead to overspending.
• Loss of productivity due to manual or outdated travel booking processes.
• Employee burnout due to uncomfortable travel.

As a leader at your organization, you understand that your employees represent your company whenever they travel. Prioritizing their wellness and ability to be productive on the road makes sure they’re strong ambassadors of your company’s mission.

Download the guide “How to avoid the hidden costs of corporate travel” and make sure your business has the right processes in place. Now is the time to consider a corporate travel partnership that can automate your expense management and streamline your travel program.

How to avoid the hidden costs of corporate travel

Removing paper expense reports, manual reimbursement processes, and confusion over credit card use could have a larger impact on the health of your company culture than you might think.

Companies of all shapes and sizes are centralizing all business travel through one booking tool to save money and improve the travel experience at every stage of the journey.

What is a travel management company?

A travel management company is much more than an online booking tool. The platform collects your business travel spend data and implements your travel policy throughout the booking process for consistency across your business.

The business travel approval process can be overwhelming when everything is done manually. Your approval settings need to be able to evolve with the changing economy and travel landscape. Here are a few basic requirements to consider:

• Price range of airline tickets based on destination.
• Maximum cost for hotel room expenses per night.
• Business class or first class upgrade permissions.
• Minimum number of days booked in advance.
• The distinct types of business purposes for travel.

Utilizing travel management software allows for a dynamic corporate travel policy based on factors such as type of traveler, destination, and median hotel rate, which will streamline your approval process.

How do you reduce business travel costs with expense management?

Amex GBT Egencia (Egencia) provides a complete solution to help you connect your travel policy to your business travel expenses. Whatever it is you need to keep on top of your travel spend, we’ll help you identify the best way to connect your travel program with easy-to-use expense management solutions.

During uncertain economic times, it is important to access data that shows real-time card transactions and expense types. Visibility of travel expense reports allows leadership to identify saving opportunities for other business purposes. Here are a few ways we can help:

• Align important data fields to support your travel budget.
• Easily manage employee expense reports to reflect spending with personal or corporate credit cards.
• Provide flexible support for your different payment types.
• Create traveler profiles and booking preferences to encourage policy compliance.

Employees boost their productivity when expense reimbursement requests are seamless. They have more time to focus on essential tasks for the company instead of sorting out their business expenses.

Don’t overlook the following cost saving perks of a TMC

We tend to have a binary view of cost savings that spending less money means a diminished experience. But with the right business travel management and smart technology, that doesn’t have to be the case. Here are several ways a TMC can help reduce your company’s bottom line.

• Access to a large global supply that can utilize their strength and volume to provide you negotiated rates.
• A digital solution that uses machine learning to save you money behind the scenes, with no extra effort from managers and no adverse impact on travelers. Egencia Savings Finder, continues to search for lower rates after booking, saving customers an average of 7% on airfare and 14% on hotels. [1]
• A platform that makes it easy to find and redeem unused tickets. When travelers have a flight cancellation due to a schedule change, they shouldn’t have to deal with managing vouchers or jumping through hoops to recoup unused tickets. When travel plans change, the right TMC can make it easy to use surplus for new bookings, displaying credits right in the search results.
• Visual dashboards that allow you to easily spot trends and savings opportunities – regular reviews might reveal new high traffic air routes that represent an opportunity to negotiate discounts, upgrades, or amenities with a particular airline or a hotel chain and car rental provider your employees are favoring.
• The ability to drill down into specific data points – more details often reveal more insights, like being able to see who is booking flights out of policy most often, and how.
• The ability to take action on insights by customizing travel policy for traveler groups. For instance, let’s say you uncover the fact that the travelers who are booking out of policy – by booking business class on certain flights – are the ones who travel significantly more than others. You should be able to create a group for those travelers and include policy exceptions to suit their travel arrangements. For example, setting a higher per diem or allowing a higher class of service on long-haul flights after having flown a certain number of miles are a few exceptions you can indicate.

Download the guide “How to avoid the hidden costs of corporate travel” to learn more ways to get the most out of your corporate travel budget.

[1] All information represented comes from Egencia™ internal reporting, 2023.

Download the report

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• Travel management Toggle submenu Egencia Overview Travel management solutions Amex GBT Neo1 Amex GBT Neo Amex GBT Select Amex GBT Ovation Manage your corporate travel programme Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Legal Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Egencia Business Traveller Centre, Corporate Travel Resources & Advisories

Business traveller centre

Essential resources to help you plan and manage your business trips.

Help us to help you

• If you are due to depart in more than 72 hours, please email customer service.
• When contacting customer service, remain on the line and please do not hang up . We will answer your call.
• For general enquiries, checking availability and pricing, please use the online booking tool or the mobile app instead.
• To avoid duplication, please do not send follow-up emails once your initial request has been sent.

Use the Egencia booking tool or mobile app directly

• Review your booker profile and ensure it's up to date (name as per your passport, contact telephone number, frequent flyer cards, etc.)
• Redeem airline credits online (North America only)
• Book your new trip online
• Modify or cancel your trip online—here’s how to cancel your trip online
• Check Egencia Travel Advisor for updates on entry requirements, COVID test and mask requirements

If you have any further questions, please read the FAQs below.

Egencia mobile app

The Egencia app delivers the information business travellers, travel arrangers, approvers, and travel managers need, with the efficiency and flexibility to book, manage, and view their business trips.

Stay connected to your trip and enjoy exclusive privileges, available only on the Egencia app.

How to book corporate travel with Egencia

• How do I log in to Egencia for the first time to book a business trip?
• How do I retrieve my username and/or password?
• Download the Egencia app for iOS or Android . You’ll find that booking—and managing—your business travel is seamless and intuitive.
• How to redeem my airline credits online directly on the Egencia website in the case of changed or cancelled flights?
• How do I find out about any travel restrictions ?

Video: Booking corporate travel

Manage your business trips

• How do I change or cancel my flight booking?
• How do I change or cancel my hotel booking?
• How do I cancel my trip — including air, hotel, rail or rental car — online or through the app?

Video: Managing your business trips

Returning home

• Where can I view my available receipts and invoices from a business trip on the Egencia website for streamlined travel expense reporting?

Need more Egencia support or help with organising your trip?

• Log in to the Egencia Help Centre or use our online chat for immediate support
• Join one of the virtual training sessions for expert advice on key business travel issues
• Watch our videos for help that addresses a variety of corporate travel topics

Still can't find what you're looking for?

If your company uses Egencia and you would like to reach Egencia Support but can’t log in, please click here and you will be redirected to a support page.

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Frequently asked questions

linear_scale How To

Add a traveler in egencia.

A Stanford travel arranger can log into Egencia and add the traveler via the " Arrange and Approve " section under profile settings. Under profile settings there will be a " Manage " feature the arranger can click on to add the traveler's name. The traveler will then get an email request to add the arranger to their account. Below are screenshots for additional guidance.

• How to Add a Traveler

Before You Start

You must be able to arrange travel in Egencia to become someone else's Travel Arranger. You can check under User Associations. If your role is not Arranger please submit a request to the Stanford Travel Team .

Log in to your Stanford Egencia account

• Log in to your Egencia profile. All faculty, staff and students have an Egencia profile. If you are unable to log in, please submit a Get Assistance with a Travel Profile Support Request. 
• Navigate to View Profile

Select View profile

Arrange and Approve

• Click on Arrange and Approve on the left column
• Enter the name of the Stanford Traveler you wish to arrange travel

Example of Email Sent to Traveler

On the Arrange and Approve page, you may also add an Arranger who can book travel on your behalf and manage your profile.  

• If you need booking support, an Egencia agent can assist via phone or email:
• 24 hours a day: 1-202-414-2334: [email protected]
• Monday through Friday, 5 a.m. to 5 p.m. PST

Did you know?

Stay up-to-date. Read Stanford Travel Updates and Hot Topics . 

Associated How Tos

Stanford Travel Program Submit a Support Request 1-650-497-1214

Related Systems

© Stanford University , Stanford , California 94305 .

We serve our travel industry partners in the most efficient way by providing superb quality service, competitive rates and a constantly expanding range of services.