david ogden tours st helens

DAVID OGDEN HOLIDAYS

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0330 440 3999, monday - friday 9am to 5pm, david ogden holidays.

David Ogden's team love holidays and love to travel and more than anything they love to show you the very best of the UK, Ireland and the European Continent. In 1975 Joan and David Ogden bought their first mini bus and now over 35 years later they have an enviable fleet of executive coaches carefully driven by their friendly drivers. You will still see David and Joan travelling on board their holidays (and in David's case occasionally driving), whilst back in the office their daughter Carol is busy arranging the holidays with their team of long standing staff.

At David Ogden Holidays they aim to offer the very best in service, quality and affordability. Unlike other operators, they don't choose cheap hotels – as they think you deserve better, so their hotels are chosen taking many factors into consideration such as, location in relation to the tour itinerary, quality of service, range of facilities, comfort, entertainment and food quality to name some. And although avoiding cheap hotels, a high emphasis is still placed on providing affordable holidays.

David Ogden's base is in the friendly North West of England and offers pick-ups in the South Lancashire area, including Merseyside, Greater Manchester, Lancashire and Cheshire, and are also pleased to offer pick-ups at motorway service stations en-route to resorts and for our Irish and Continental Holidays they can also arrange for pick-ups at the ports from where your crossings depart.

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Many holidaymakers return to David Ogden Holidays year after year and this is mainly due to their touring programme that features the 'personal touch' that this family-run travel company is famed for. Their aim is to provide a memorable holiday using quality hotels minus the huge price tag. You will find a wide range of breaks to suit all tastes in exciting resorts across the UK and Europe.   

David Ogden Holidays have a range of vehicles from 8-seat mini bus, 14-seat mini bus, 40-seat midi coach and 49-seat executive coaches. All executive coaches will have toilets & washroom, air conditioning, and reclining seats equipped with seat belts. Although these facilities cannot always be guaranteed on Feeder Services. You will find your tour driver to be smart, friendly and knowledgeable to ensure that you have a trouble-free holiday experience.

2015 – FINALIST - Holiday Programme of the Year, Coach Tourism Awards

2015 – FINALIST - Coach Tour Operator Brochure, Coach Tourism Awards

2013 – FINALIST - Holiday Programme of the Year, Coach Tourism Awards

David Ogden Holidays are based in St Helens and therefore only have pick-up points located in the north west of England. However, the team at David Ogden’s are flexible where pick-up points are concerned and you can board the holiday coach at any motorway service station located along the route to your destination. For anyone living in north west England, you can take advantage of their 'Door Step Pick-ups' that are available on most holidays where they will arrange to collect you from your front door.

To find out more about the pickups available please click here

Other useful info

David Ogden Holidays protect your money from the start and are members of the Bonded Coach Holiday Group, in addition to the Confederation of Coach Passenger Transport UK.

David Ogden is trying hard to eliminate the supplement fees that accompany the necessity for a single room and wherever possible, enable their customers to avoid the extra cost on the majority of their holidays.

Head Office Address: David Ogden Holidays, Baxters Lane, Sutton, St Helens, WA9 3DH

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David Ogden

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Baxters Lane

St. Helens WA9 3DH

United Kingdom

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'If you do not have anything good to stay, do not say anything at all.' This is something I try very hard to adhere to, especially knowing that once something is posted on the web, it stays there forever. However, in this case ............. I would have given no stars for this review if possible as that is my current opinion of David Ogden Holidays, St Helens. Despite my family having happily used this coach company for over twenty years, you would think you would receive a response to a complaint made in writing to them twice; the first complaint was emailed whilst on the actual holiday at the beginning of September, which was then followed up via letter sent by Royal Mail Guaranteed Delivery on return to the UK. I have today, following the advice on the David Ogden Holidays website, contacted the Alternative Dispute Resolution scheme at the Confederation of Passenger Transport, Fifth Floor South, Chancery House, 53-64 Chancery Lane, London. WC2A 1QS to assist with the complaint. Time will tell if this is even a valid option for pursuing a complaint with David Ogden Holidays. If not, the next action will be to register a dispute with ABTA Complaints who you may register a dispute with if their member is in breach of their Code Of Conduct, which currently David Ogden Holidays are as they have failed to respond to a complaint within 28 days. The ABTA Code of Conduct for customers includes (taken from https://www.abta.com/about-us/code-of-conduct) : "What the Code of Conduct means for you When you plan to book a holiday, look for the logo, because booking with an ABTA Member is the only way to get the protection of the ABTA Code. It covers your holiday from start to finish. From the information before you book, through the booking process, to helping you if you have a complaint. The Code means that, among many other things, you can expect to receive: Accurate information so you can make an informed choice Advice or assistance on everything you need including passports, visas, and country requirements An offer of a suitable alternative if there is an issue that will seriously impair your holiday plans, like building works A refund of your holiday cost if there's a significant flight delay and you don't want to travel A response to any complaint you might have within 28 days Resolution of your dispute as quickly as possible and, if it can't be resolved amicably, the guaranteed option of arbitration to find a settlement. The protection of the ABTA Code, and of our ADR schemes, apply if you booked in the UK." David Ogden Holidays ABTA Membership details are: David Ogden Travel St. Helens TYPE: Trading name ABTA NUMBER: P7270 ADDRESS: Baxter Lane, Sutton, United Kingdom, St. Helens, WA9 3DH T: 01744 606 176 I have also contacted the Coach Tourism Association, who David Ogden Holidays advertises it is a member of. The Coach Tourism Association advertise that 'Members are able to use the CTA logo on letterheads, in brochures and on websites, which is a huge endorsement of any business and a key to building trust with customers' to see if they can assist with the complaint as completely ignoring a customer who has used David Ogden Holidays for so long does not uphold the value of 'building trust with customers'. SO, THE MORAL OF MY REVIEW IS, 'LEARN FROM OTHER CUSTOMERS' APPALLING EXPERIENCES AND CONSIDER ANOTHER COACH COMPANY' such as Leger, Shearings, Memory Lane Travel etc. You pay a lot of money for a holiday and deserve to have the experience expected from the holiday brochure. David Ogden Holidays' Trading Charter advises: "9- OUR RESPONSIBILITY TO YOU We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you." Such a pity, that in my case, no-one from David Ogden Holidays could 'assist' me whilst on holiday or upon my return.

We were due to go on a Scottish Highland railways holiday on 17th May 2020. Due to the Coronavirus situation; the fact that we are classed as vulnerable adults; have underlying health problems and are therefore being advised to self isolate, we rang to cancel the holiday. Despite it being well in advance, special circumstances and the rapidly escalating health situation we were refused a refund. The office staff were totally unco-operative. The most we could gain from them was an offer to hold all of our money over against a further trip. As pensioners we cannot afford to stand out of the money for a prolonged period. We had a previous holiday cancelled by them - although disappointed we were very amenable. It's a great pity that they can't offer the same consideration. We feel distinctly reluctant to travel with them now. Grossly disappointed. Wigan.

went on coach holiday last week to Scarbough worst driver ever hardly ever spoke never told you about trips unless you asked him no list on notice board in hotel to tell you the times of trips or no information about what time to put cases out or time we were leaving on the Friday had to ask at reception was 7 am to put cases out cases weren't loaded on coach till we were leaving at 12 o'clock he said he would stop for lunch break never stopped till we got to birches after 3 pm in Manchester wasn't there long enough to get something to eat some passenger get off there we carried on to Lymm he got our cases out left at side of coach as are pick up wasn't there it started raining didn't even say to me and my sister and a man to get back on coach out of rain every one was complaining about they said they weren't tipping him his name was Damon The Delmont Hotel was up to standard we asked for a seaview room even ring the hotel 3 weeks before to confirm the lady said she would sort it when we got there gave us a side view of the sea up in the attic when we complained they said they didn't any any other rooms all booked we had to stand up to look out of window to see the sea also loads of bird poo out side wasn't very nice to look at had to stand on chair to open window the room was ok we asked for a twin but there was a double and a single bed in room the room didn't get cleaned the 5 days we were there all they done was empty bins and straighten duvet,the furniture was very dusty left them a message asking them to dust the message was still yhere when we left The bathroom was very small couldn't even get dry in there had to come out of shower into room to get dry There wasn't a book with information about hotel telling you were everything was also the fire info was that high on door couldn't read it no telephone in room to get in touch with reception had to go down 3 floors if we had a complaint or needed any thing Hotel badly needs updating never do that trip again

David Ogden Coach Holidays run by David himself, Offers similar coach holidays to the same locations as the big boy's but at much lower prices. Friendly staff clean coaches, well chosen hotels. Book Early these tours sell out fast.

6 other reviews that are not currently recommended

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Reviews 3.7.

Most relevant

My sister and I had a lovely coach trip to the Highlands. It was my first time but it won't be the last.I thoroughly enjoyed my time away. The hotel was a bit dated but staff did their best under the circumstances. The trips were really enjoyable thanks to the lovely group of people who we travelled with and special thanks to our driver Jack who was excellent and went out of his way to organise things for us.He is a really calm and patient driver and we all felt really safe with him.Such a lovely young man and a great asset to the company. Thank you for a great holiday and I look forward to the next one.

Date of experience : 06 May 2024

Our first coach holiday

Our first coach holiday. We went to Falmouth in Cornwall. Couldn't have been better. Very nice hotel, good coach, and a really great driver, Jamie. Always smiling and happy to help, very professional. We will certainly use David Ogden Travel again....in fact we've already booked our next trip!

Date of experience : 07 May 2024

Lack of response to concerns.

Lack of response to concerns. Almost 4 weeks since the first of two emails, followed by a telephone call requesting a response to my concerns, still no reply. My concerns were about the unprofessional attitude of the driver, breaches of confidentiality and the abusive and aggresive behaviour of a passenger. I feel I've given Ogdens every chance to address these issues directly but as I've heard nothing I feel this review is necessary. The actual trip to Rouen and Honfleur was brilliant. Nice hotel, lovely staff and fantastic value for money. 5 stars for this. However trying to contact the company to feedback serious concerns have let them down

Date of experience : 22 March 2024

Brilliant holiday to the Merrion hotel…

Brilliant holiday to the Merrion hotel in Llandudno, the pick up was on time, the coach was comfortable and the driver was great. Hassle free, just sat back and relaxed with everything taken care of to arrive a great hotel.

Date of experience : 01 April 2024

Greatholiday

Just had a brillient holiday to Wales every was perfect hotel no complaints jammie was our driver good driver and friendly will travel again .

Date of experience : 26 February 2024

Thanks David Ogden Holidays

Our driver Peter was professional, punctual, courteous and helpful. The whole experience from beginning to end was brilliant. My partner and self had a great Easter break in Llandudno. The Chatsworth hotel was a gem of a place the staff were brilliant and service was great. I was impressed with food which was plentiful and good. A special thanks to Laura who I wanted to tip separately but she didn’t appear last day so put in tip box. Would thoroughly recommend David Ogden holidays. Will definitely be travelling with them again.

Date of experience : 07 April 2023

No response from complaint about driver

I have emailed Ogden's several times but still not received a response to my complaint about their driver. They did respond to say that they were out of office on honeymoon but my complaint was sent on 5th June and it's now August. To be concise, the skills of their driver left a lot to be desired. In addition to this he took us to the wrong destination on our final day, despite the passengers protestations, as he didn't read his itinerary docs.

Date of experience : 04 June 2023

Look elsewhere.

Just returned from an enjoyable Edinburgh weekend trip with.... National Holidays. Unlike last year's trip with Ogden's the driver had driven in Edinburgh before and was where he said he would be for the pick up. Also it was great that he wasn't talked into visiting other places suggested by a minority of passengers and kept to the itinerary which was great. I advise people not to take a gamble with Ogden's Holidays because if you have any complaints you will be faced with a wall of denial if you get that far.

Date of experience : 06 August 2023

Scottish Borders tour

Have just returned from a tour of the Scottish Borders. Can't recommend it too highly - the Tinto Hotel was great and the food was amazing. The coach was clean and comfortable. Our driver Jamie was so helpful and always had a smile. Lovely chap. Will certainly consider another in the future.

Date of experience : 04 September 2023

Just to say we had a super weekend with…

Just to say we had a super weekend with David Ogden when we went to Henley on Thames and Oxford, 29 September. Hotel was lovely and clean, food was very good too. Our driver was David and his partner was Sam, they were so friendly and so knowledgeable about the area and if there is a gold medal for coach driving it should go to David. He is such an excellent driver, we felt so safe in the coach with him driving . They are both an asset to your company. Xx

Date of experience : 29 September 2023

My Husband and I just came back from a…

My Husband and I just came back from a winter warmer in the lakes with David Ogden travel 4nights inclusive staying at the Cumbria Grand Hotel in Grange over Sands hotel is lovely and they gave us what we asked for a nice light room as my husband is partially sighted also really nice and warm in this cold weather The food although limited was excellent always on hot plates and three or four choices of meat also the soup for starter was really tasty We also got packed lunch for Dinner and three free drinks a night all in all a really great holiday at a good price and 3 days trips out round the Lake District area The icing on the cake was our driver Neil we would give him 10 out of 10 he was Courteous to everyone chatted with us and we felt really safe he was a really good careful driver Also included was a home pickup which was fantastic as we are elderly and it’s very hard work with a suitcase Well done David Ogden travel we will certainly be hoping to go with them again in the near future

Date of experience : 27 February 2023

Fai della paganella I the dolomites

Having just returned from another holiday to the dolomites with David ogden travel I've travelling with ogdens since 2014 twice a year to the dolomites and lake garda I can not fault ogdens in anyway my last to fai della paganella in the dolomites was amazing made even better by our drivers jack and jamie two outstanding guys who made our memorable they went the extra mile to make sure we enjoyed our time in the dolomites a big thank you to all at ogdens I'm looking forward to my return trip in October I highly recommend ogdens travel

Date of experience : 05 April 2024

We've been on about 12 coach trips now and can honestly say we have never had a problem. The drivers are all lovely and get us there and back safely. We will continue to enjoy many more coach trip and even may try the coach holidays

Date of experience : 25 June 2023

I have just been to The Tinto Hotel…

I have just been to The Tinto Hotel inLarcanshire as a 3 night break for Edinburgh Tattoo. The coach driver Peter was among polite professional at all times . But the actual hotel was an hour and half plus to get to Edinburgh there was no entertainment on so basically stuck in the middle of nowhere. Told the bar was closing at 10.30 when the website said 11.30 . And the food was not to a good standard evening meal was dry and the service of it was terrible. As they were bringing meals out and if you ordered different than your partner they have finished by the time you get yours . When asking the staff were the other restaurant was Sandra explained that when your on a coach tour you get a budget menu . I had shown my friend the nice food we thought we were getting. So I think Ogdens should make customers aware because I’m sure people would have paid a bit more for the better menu . And to top it all off 8 people coughing on return so we all have covid now . So next time I go I will travel by train stay in main part and pay for proper food as the holiday wasn’t cheap feel badly done by

Date of experience : 25 August 2023

What a great holiday company

What a great holiday company. Very friendly and helpful and our driver Jamie couldn't of been better.

Date of experience : 17 August 2023

York Durham beamish weekend

Went on the York Durham beamish weekend the places were really nice the hotel the mercure Kings Hotel Darlington I honestly don't know what to say to get my room it was lift to the 2nd floor you climbed stairs going up then stairs going down then down a landing then stairs up and up till you saw a 4 on the wall Hampton Court maze would be a doddle to this had to fill in 2 menus for 2 nights evening meals went for evening meal no numbers on the tables the staff came out with the same starter went to each table to ask if anyone had ordered that particular starter if anyone has ever seen the Victoria Wood Julie Walters sketch called 2 soups that is the nearest thing to getting your food my main meal came breaded fish I could take the top off in 2 goes very hard looked like wallpaper paste underneath hunt the fish I think they had mislaid it no tea or coffee with your evening meal only stuff from the bar my 1st evening meal consisted of a fishcake and ice cream 2nd night evening meal consisted off carrot and coriander soup well I must have read it wrong it was the consistency and taste of a large Potion of either Indian or Chinese curry from your takeaway a very small portion of fish pie with 4 pieces of pink fish the rest was mashed potato and parsley sauce you had to use a knife to gain access to the underneath the broccoli and carrots my fork would not go through them extremely raw then ice cream I've never eaten less in a hotel in my travels if you were vegan or vegetarian you had it made that was the rest of the choices a dining room experience I will never forget pure comedy one lady actually took pictures of mine and hers food it was that unreal she was making comments on line the first night I think that she was going for gold no problem with the room except my big ornate mirror I think someone had either fisted it or put someone's head through it so I reported it on my arrival just incase I was blamed or charged for it this trip was very memorable would I stay at any mercure again NO

Date of experience : 26 April 2024

Brilliant …

Just had a full run down on my mums holiday this week to Paignton, she absolutely loved it, great friendly drivers, great hotel with excellent staff and service, this isn't the first time she has holidayed with Ogdens and it definitely won't be the last, thanks to all at Ogdens for making it such an enjoyable holiday.

Date of experience : 09 July 2023

Excellent holiday

Just got back from torquay today stayed at the Victoria hotel with David hogdens coach travel,our driver was Peter, absolutely fantastic holiday from start to finish the hotel was brilliant, the food was amazing we had three trips out all was brilliant can't say enough of our driver he was excellent good laugh and couldn't do enough for you ,thanks for a good holiday hogdens travel.

Date of experience : 20 August 2023

TERRIBLE EXPERIENCE

'If you do not have anything good to stay, do not say anything at all.' This is something I try very hard to adhere to, especially knowing that once something is posted on the web, it stays there forever. However, in this case ............. I would have given no stars for this review if possible as that is my current opinion of David Ogden Holidays, St Helens. Despite my family having happily used this coach company for over twenty years, you would think you would receive a response to a complaint made in writing to them twice; the first complaint was emailed whilst on the actual holiday at the beginning of September, which was then followed up via letter sent by Royal Mail Guaranteed Delivery on return to the UK. I have today, following the advice on the David Ogden Holidays website, contacted the Alternative Dispute Resolution scheme at the Confederation of Passenger Transport, Fifth Floor South, Chancery House, 53-64 Chancery Lane, London. WC2A 1QS to assist with the complaint. Time will tell if this is even a valid option for pursuing a complaint with David Ogden Holidays. If not, the next action will be to register a dispute with ABTA Complaints who you may register a dispute with if their member is in breach of their Code Of Conduct, which currently David Ogden Holidays are as they have failed to respond to a complaint within 28 days. The ABTA Code of Conduct for customers includes: "What the Code of Conduct means for you When you plan to book a holiday, look for the logo, because booking with an ABTA Member is the only way to get the protection of the ABTA Code. It covers your holiday from start to finish. From the information before you book, through the booking process, to helping you if you have a complaint. The Code means that, among many other things, you can expect to receive: Accurate information so you can make an informed choice Advice or assistance on everything you need including passports, visas, and country requirements An offer of a suitable alternative if there is an issue that will seriously impair your holiday plans, like building works A refund of your holiday cost if there's a significant flight delay and you don't want to travel A response to any complaint you might have within 28 days Resolution of your dispute as quickly as possible and, if it can't be resolved amicably, the guaranteed option of arbitration to find a settlement. The protection of the ABTA Code, and of our ADR schemes, apply if you booked in the UK." David Ogden Holidays ABTA Membership details are: David Ogden Travel St. Helens TYPE: Trading name ABTA NUMBER: P7270 ADDRESS: Baxter Lane, Sutton, United Kingdom, St. Helens, WA9 3DH T: 01744 606 176 I have also contacted the Coach Tourism Association, who David Ogden Holidays advertises it is a member of. The Coach Tourism Association advertise that 'Members are able to use the CTA logo on letterheads, in brochures and on websites, which is a huge endorsement of any business and a key to building trust with customers' to see if they can assist with the complaint as completely ignoring a customer who has used David Ogden Holidays for so long does not uphold the value of 'building trust with customers'. SO, 'LEARN FROM OTHER CUSTOMERS' APPALLING EXPERIENCES AND CONSIDER ANOTHER COACH COMPANY' such as Leger, Shearings, Memory Lane Travel etc. You pay a lot of money for a holiday and deserve to have the experience expected from the holiday brochure. David Ogden Holidays' Trading Charter advises: "9- OUR RESPONSIBILITY TO YOU We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you." Such a pity, that in my case, no-one from David Ogden Holidays could 'assist' me whilst on holiday or upon my return.

Date of experience : 05 September 2022

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