singapore tourist sim card changi airport

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Explore Singapore with our new Tourist eSIM!

Buy your esim on starhub app    .

Travelling to Singapore

Get 100gb and stay connected with our tourist travel sim cards.

Start your trip right with our Tourist SIM and eSIM.

Get 100GB local data, talktime and more from $12 on Singapore's best mobile network. Chat, surf and share all your travel moments with ease. Plus, call your loved ones back at home with the bundled IDD calls.

Travelling beyond Singapore? There’s no need for a local SIM card each time you’re in another country. You can use the bundled roaming data across popular destinations like Malaysia, Indonesia, Thailand and more. Preorder at your convenience and collect at Changi Airport.

Tourist eSIM is now available!

Buy your eSIM from StarHub App before your trip. Skip the airport queue and enjoy the best mobile experience as soon as you touch down in Singapore! T&Cs apply.  

Hassle-Free & Easy Activation

No need to switch between physical sim cards. Simply buy online before your trip and skip the queue at the airport.

Voice Calls & Roaming

Our eSIM comes with a local number for your convenience. Plus, IDD calls to 20 destinations so you can call home without incurring any roaming charges.

Connect to Singapore's #1 Awarded Network

Be it video calling or streaming- enjoy unbeatable coverage and the best mobile experience as you explore Singapore .

Preorder  your Tourist SIM at your convenience before your trip and collect at Changi Airport. Note that the Tourist eSIM can only be purchased on the StarHub App currently. 

Getting started with Tourist SIM

1. Simply register your prepaid SIM card with your passport during purchase. Registration is quick and easy.

2. Once you have your SIM, insert it into your phone and you’re ready to go!

3. Ensure that your APN (Access Point Name) setting is set to “ shppd ” to enable data connection. Click  here  for a step-by-step guide.

4. Download StarHub Prepaid App to check your prepaid balance, transaction history, top up, buy plans anytime, anywhere!

5. If you’re staying for a longer period of time and need more data, activate a data plan of your choice via our StarHub Prepaid App (under 'Buy Data' tab), using the stored credits in your SIM.  

6. Find out more about Prepaid SIM cards and data plans  here .

• *$32 Travel SIM benefits including 3GB roaming data are valid for 30 days
• IDD 018 Talktime is applicable to all StarHub calls made from Singapore to all StarHub IDD 018 destinations .
• Roaming data is applicable for use in all Happy Roam countries and destination.
• *17 Destinations include  Australia, Canada, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Myanmar, New Zealand, Philippines, South Korea, Taiwan, Thailand, United Kingdom, United States of America.

How do I top up my card?

Prepaid FAQ

Tourist esim faq.

• Mobile Phones & Plans
• Prepaid SIM Cards
• Happy Travel Sim Cards

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• Get Started eSIM supported list How to set up FAQs
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Traveler Guide: Getting a SIM Card at Changi Airport

Singapore Changi International Airport is an award-winning international airport that provides travelers with the greatest services, shopping, and eating choices. As a result, it will supply many of the services you need for a Singapore trip, such as transportation, food, lodging, tour services, etc., and, of course, you can purchase a SIM card to remain in contact throughout your visit. Let’s check out this guide to find your own SIM card at Changi Airport .

Table of Contents

I. where to buy a sim card (or esim) at changi airport.

Singapore has 3 mobile network companies that provide prepaid services to travelers: Singtel, StarHub, and M1 Singapore. In the secure/transit area and the arrivals hall, many kiosks and businesses at Singapore Changi Airport offer Singtel, StarHub, and M1 Singapore tourist SIM cards . 

Of course, the most convenient place to acquire your Singapore prepaid SIM card is at Singapore International Airport. There are three international arrival ports; however, you may get a prepaid SIM card for visitors regardless of where you arrive.

Various stores at Singapore Airport offer travelers SIM cards, which are fairly simple to locate. They are the first shops you notice when you enter the arrival hall. After retrieving your bags from the luggage belt, go through the glass sliding doors, and depending on which exit you choose, you will notice SIM card businesses and vehicle rentals on your left or right-hand side in front of you. 

We will provide all the places you can find SIM cards of these 3 carriers, including Changi Airport. Let’s go into the specifics. 

1. Starhub 

StartHub is one of the top 3 mobile operators in Singapore. The conventional StarHub Prepaid SIM card and the StarHub Travel Prepaid SIM card are used by tourists. The prepaid SIM cards offered by StarHub are contrasted below.

• Changi Airport 
• SingPost StarHub Counters (Terminal 1, 2, 3 and 4
• UOB Currency Exchange Counters at Terminals 1, 2, 3, and 4.
• Traveler Counters (Terminal 2 and 3, Arrival Halls)
• $12 in advance for Starhub Happy Travel Prepaid, and pick up at Changi Airport in Singapore.
• SkyHub Stores
• Outlets run by StarHub’s Exclusive Partners
• StarHub Approved Stores
• 7-Eleven outlets
• Salutations, convenience shops

M1 is also a popular option for SIM card at Changi Airport. The M1 Tourist SIM Card is the same as the M1 Prepaid SIM Card, which is the company’s standard prepaid SIM card. The comparison of all M1 prepaid cards can be seen below.

• Purchase a $12 M1 Tourist SIM in advance and pick it up at Changi Airport or nearby.
• $12/$30 for a tourist SIM at M1 Shops
• Changi Meet & Greet ($30/$50 Tourist SIM) at the arrival halls of Changi Airport’s Terminals 1, 2, 3, and 4. (Public Area)
• Changi Recommends ($30/$50 Tourist SIM) at the Terminal 4 Arrival Hall of Changi Airport (Public Area)
• a few Cheers and 7-Eleven locations ($12 Tourist SIM)

The conventional prepaid SIM card from Singtel is known as the hi! SIM card, whereas the tourist SIM card from Singtel is known as the hi!Tourist SIM card. The list of Singtel’s prepaid and tourist SIM cards can be found here.

• Travelex Currency Exchange Counters, Changi Recommends Counters in Singapore Changi Airport (Terminals 1, 2, and 3)
• Website of Singtel
• Singtel stores
• Selected Singtel Exclusive Retailers Tanah Merah Ferry Terminal, HarbourFront Ferry Terminal, Causeway Points, and Sentosa FUN Shops are all authorized Singtel Prepaid Retailers.
• 7-Eleven and Cheers

II. How Much Does a SIM Card Cost at Changi Airport? 

The cost of a Singapore SIM card at Changi International Airport varies depending on your chosen mobile network operator and plan. SIM cards typically cost between 15 and 70 SGD and contain some initial credit. The package’s data amount, calling length, and validity term may also affect the cost.

Tips: SIM cards at the airport is quite expensive. For more convenience in choosing plan prices, you can find some eSIM providers to pick a Singapore eSIM plan for your trip. 

III. What We Need to Prepare for Getting a SIM Card (or eSIM) at Changi Airport? 

There are a few items you should have ready when obtaining a SIM card for Singapore at Changi International Airport to help the procedure go more smoothly:

• Passport/Visa: When acquiring a SIM card, you must provide your passport. This is necessary for registration, and a copy of your passport may be requested.
• Cash: Because most stores that sell SIM cards at Singapore International Airport only take cash, it’s a good idea to have some SGD on hand.
• Phone : Bring your phone with you since the staff may need to verify that the SIM card in your device is operating correctly.

• Understanding of your phone: To guarantee that you acquire the proper size, you need to know the sort of SIM card your phone requires (regular, micro, or nano).
• Understanding of several packages: It is beneficial to know the kind of package you want, including data volume, calling length, and validity period. This will assist you in selecting the best plan for your requirements and budget.

IV. Should We Get a SIM Card (or eSIM) at Singapore Changi Airport?

It is advised to obtain a SIM card at Singapore Changi Airport because tourist SIM cards with sizable allowances are available here at affordable pricing. Although they will overcharge you by up to 35 SGD, Changi Recommends booths should not be used to purchase SIM cards.

V. Should We Get an eSIM Before Arriving at Changi Airport? 

It is recommended that travelers purchase an eSIM before arriving at Changi Airport rather than purchasing one at the airport. An eSIM is a digital SIM card that may be activated on your mobile device without physically inserting the new sim card. So, you can purchase 1 Singapore eSIM plan and install it on your device 1 day before departure. Then, you can use it.

SingeSIM.com offers several eSIM plans, from Singapore eSIM 1 day plan to Singapore eSIM 30 days plan . You can base on your schedule plan for your trip to pick the most suitable eSIM plan.

The following are some advantages and disadvantages of utilizing an eSIM when visiting Singapore:

• Personal information is not required to be registered.
• Purchase and activate the eSIM well in advance of the travel date.
• Maintain your connection as soon as you arrive at the airport.
• While utilizing the eSIM, keep your original SIM card in your phone.
• You may easily activate the eSIM on your mobile device without visiting a physical shop.

Cons: 

• Requires a mobile handset that supports eSIM.
• If you lose or damage your phone or have technical problems, you may be unable to utilize the eSIM, which might be inconvenient when traveling.

VI. Are Singapore eSIMs and SIM Cards Compatible with All Phones? 

Singapore phones use the GSM 900 and 1800 frequency bands. Whether you’re coming from a European or Asian nation, a Singapore SIM card should work, but verify the specs of your phone to see whether it supports Singapore’s GSM frequency band. That information is available from your phone service provider or the phone’s handbook.

You may as well make a fashion statement with those SIM cards you purchased if your phone isn’t designed to work on Singapore’s GSM frequency band.

However, if you are from the United States, Canada, or another Western Hemisphere country, things may get a little… complex. This is because many phone companies either employ CDMA technology (particularly US telcos such as Verizon, Sprint, and Alltel) or use alternative GSM frequency bands entirely. (800, 850, 1850, 1900, etc.).

If you possess a phone that has been “locked” by your phone service provider or operates on a different GSM frequency, you have three choices:

• Unlock and jailbreak your phone (if you don’t mind voiding the warranty and other technical hazards).
• Purchase a “world edition” phone with an unlocked SIM card slot (some phones are CDMA/GSM dual usage).
• Get a local GSM phone.

For eSIM, you need an unlocked and eSIM-compatible device. You should carefully check the eSIM-compatible device list and how to check unlocked devices first before choosing eSIM. 

VII. Some Ideal SIM Cards for Tourists in Singapore 

For your convenience, we will describe the most common Singapore SIM kinds and the specifics of each type for you to pick as follows.

7-days Tourist SIM card

12-days tourist sim card, prepaid sim card for data, singapore esim from singesim.com.

You can refer to some Singapore eSIM plans from singesim.com as below:

VIII. How to Top Up Your SIM Card in Singapore

You’ll undoubtedly need to top up your SIM card at some time, depending on how long you want to remain. There are three methods to top up your account:

• Top up your Singtel, StarHub, or M1 account online via the relevant top-up websites or prepaid mobile applications. 
• To top up your account electronically, visit a NETS Self-Service station, a Singapore Post SAM kiosk, an ATM (DBS, POSB, OCBC), or an AXS station.
• Fill up at a grocery shop, petrol station, or phone store. You have the option of having the cashier “top up” your phone for you or just taking the card and doing it yourself.

IX. Final Words

As soon as you land in Singapore, you may quickly get a SIM card at Changi Airport. Don’t be concerned about how to contact someone or where to get Sims. Please take the time to thoroughly prepare all paperwork to travel easily and to be completely informed about the best SIM type for you.

You may also save time and money by purchasing an eSIM before arriving by purchasing from trustworthy sources such as singesim.com , holafly.com, circles.life,… Have a pleasant and safe journey.

Get Started

Useful Guide

• SINGONE – 1 day
• SING3 – 3 days
• SING7 – 7 days
• SING15 – 15 days
• SING30 – 30 days
• SING-MALAY-THAI
• SING-MALAY-INDO-THAI
• GLOBAL 6GB – 15 days
• ASIA – 7 countries
• eSIM Supported List
• How to Set up
• About SingeSIM

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Never miss a beat with M1 Tourist SIM! Starting from 100GB at $12, get ready to stream, post and share on the go. T&Cs apply.

What Kind Of Traveller Are You?

Whether you’re here for a short escapade or planning to explore Asia, we’ll make sure you never lose connection.

 $12 Tourist SIM (15 Days)

• 100GB Local Data
• 3GB Roaming Data 1
• 500 Mins Local Calls
• 100 Local SMS
• 30 Mins International Calls
• 15 Days Validity

Also available in eSIM 4

 $12 Tourist SIM  (30 Days)

• 150GB Local Data
• 1GB Roaming Data 2
• 500 Mins Local Outgoing Calls
• 30 Days Unlimited  Incoming Calls
• 50 Local SMS
• 150 IDD 033 Mins (Malaysia, Indonesia, Bangladesh, India, China) / 25 IDD 033 Mins (Myanmar, Philippines)
• 30 Days Validity

$14 Tourist SIM

• 50 Mins International Calls

$30 Tourist SIM

• 5GB Roaming Data 1
• 3000 Mins Local Calls
• 1000 Local SMS
• 90 Mins International Calls
• 100GB Local & Roaming Data 3
• 1,000 Mins Local Calls
• 500 Local SMS
• 20 Mins International Calls
• 84GB Local & Roaming Data (3GB/day) 3
• 28 Days Unlimited Incoming Calls
• 5,000 mins Local Outgoing Calls
• 400 Local SMS
• 28 Days Validity

1 Data can be used in Malaysia (Celcom), Indonesia (Indosat/ XL Axiata), Hong Kong (SmarTone), Macau (SmarTone), & Thailand (True & AIS). 2 Data can be used in Malaysia (Celcom), Indonesia (Indosat/ XL Axiata), Bangladesh (Robi Axiata) & Thailand (True & AIS). 3 Data can be used in Malaysia (Celcom), Indonesia (Indosat/ XL Axiata), Hong Kong (SmarTone), Macau (SmarTone), & Taiwan (Chunghwa Telecom). 4 For use on supported eSIM models: iPhone XR / XS / XS Max or later, iPhone SE (2020), iPad (7th Gen or later), iPad Air (3rd Gen or later), iPad Mini (5th Gen or later), iPad Pro (11-inch), iPad Pro (12.9-inch) (3rd Gen or later), Samsung Note20 / Note20 Ultra 5G, Samsung S20 / S20+ / S20 Ultra 5G or later, Samsung Galaxy Z Flip or later, Samsung Galaxy Fold or later.

Important Note: SIM registered with passport are only valid for 30 days including day of registration.

To retain your SIM and mobile number, please visit any M1 Shops (Mon – Fri, 11am – 5pm) within 30 days of registration (including day of registration), with your original Passport and your new Work Permit, Work Pass or NRIC to update your registered details.

Where to get it

• M1 Shops  ($12 Tourist SIM (15 Days), $12 Tourist eSIM (15 Days), $12 Tourist SIM (30 Days), $14 Tourist SIM & $30 Tourist SIM)
• Changi Airport Changi Meet & Greet - Terminal 1, 2, 3 & 4 ($12 Tourist eSIM (15 Days), $14 SIM, $25 SIM, $30 Tourist SIM)
• Changi Airport Changi Recommends – Terminal 1 & 2 ($12 Tourist eSIM (15 Days), $14 SIM, $25 SIM, $30 Tourist SIM)
• Changi Airport FX Counters - Terminal 1 ($12 Tourist eSIM (15 Days), $14 SIM, $25 SIM, $30 Tourist SIM)
• Selected 7-Eleven and Cheers ($12 Tourist SIM (15 Days), $14 SIM & $30 Tourist SIM)
• Authorised M1 retailers ($12 Tourist SIM (15 Days), $12 Tourist eSIM (15 Days), $12 Tourist SIM (30 Days), $14 Tourist SIM & $30 Tourist SIM)

What Documents Do I Need

• Singapore Identity Card
• Work Permit Identification Card (issued from 3 May 1999)
• Employment Pass
• Training Employment Pass
• Personalized Employment Pass
• Work Holiday Pass
• Dependant's Pass
• Long Term Pass
• Student's Pass

Tourist eSIM Activation Instruction

Before setting up, please ensure that your device supports eSIM and you have data connectivity (e.g. Wi-Fi).

• Go to  Settings
• Select  Add Cellular Plan / Add Mobile Plan / Add Data Plan
• Scan the  QR code  provided to you when prompted  

For more info, please refer to your respective device's guideline •  iOS devices •  Samsung devices

$25 SIM Rates

Local Calls

• 20¢ per min

International Calls

International SMS

• 15¢/SMS to all destinations

*Pay-per-use local mobile data services are pre-activated and deducted in kB

Extend your SIM Validity!

Check out the top ups available  here

Simply top up via M1 Prepaid App or  Portal !

COLLECTION FOR ONLINE PURCHASES

VIEW ALL FAQ

TERMS & CONDITIONS

M1 - The Best Prepaid SIM Card in Singapore for Tourists

Coming over to Singapore? Perhaps you’ve already been out and about in the Little Red Dot and plan on heading out to neighbouring countries like Malaysia, Indonesia, Hong Kong, Taiwan, and Macau. To ensure your stay here with us is top-notch and your telecommunication needs are met fuss-free,  M1  has the ultimate solution for all tourists of Singapore.

Offering visitors an easy way to get connected to a local mobile network without breaking the bank in the process is our full line-up of tourist prepaid SIM cards. We understand how important it is to stay in touch with friends and family while travelling overseas. Therefore we’ve created what we firmly believe is the best prepaid SIM card in Singapore for tourists from all over the world!

M1’s Tourist SIM Card is All You Need

Checking out all the sights of Singapore, you’re guaranteed to want to share experiences with those closest to you at home, which is why it’s important to have an overseas data plan that caters to plenty of data usage. And when you choose to buy the Tourist SIM card in Singapore from M1, you’ll get exactly that.

No matter which of the data travel SIM card options you go with, you will be getting a whopping 100GB of local data to use however you wish; sharing heaps of photos, streaming TV, movies, and music, Skyping… it’s entirely up to you!

On top of what you could almost call unlimited data, the travel SIM includes a minimum of 20 minutes of international call minutes plus plenty of local talktime and SMS allowances too!

Singapore Travel SIM Card Options at M1

We know everyone is different, which is why we offer a few different tourist prepaid SIM options at varied price points.

If it’s for a short stay in Singapore, our travel SIM with 7 days’ validity for just $12 will have enough inclusions to tide you over. It is also available in an eSIM variant which can be used in eSIM compatible models like the  Samsung Galaxy Z Flip .

Planning to stay a little while longer? $30 provides 12 days’ validity and a fair bit more local call/SMS allowance, more international call minutes and even 3GB of roaming data for you to use should you head out to Malaysia, Indonesia, Hong Kong, Taiwan, or Macau.

And if you’re heading to a neighbouring country, go with the $50 travel SIM card which has everything the $30 plan does but takes it up a notch by including an additional 2GB of Roaming Data. This prepaid tourist SIM is also valid for 2 days longer (i.e., 14 days).

You’ll also be able to extend the validity on the $30 and $50 overseas SIM cards via the M1 Prepaid App or  Prepaid Portal ; $2 tops you up another day, 300MB local data, 60 minutes’ worth of local calls, 100 local SMS and 5 minutes of international calls.

Frequently Asked Questions About M1 Tourist SIM cards

What is a travel sim card.

A travel SIM card is the best way for tourists to get connected to a local mobile network in a foreign country. You’ll find they often have a shorter validity than a regular prepaid plan, and will offer inclusions that benefit tourists such as international call minutes and data usage.

Where can I buy tourist SIM cards in Singapore?

When your plane lands in Singapore, you’ll be able to find a range of travel SIM card options in Changi airport, enabling you to get connected almost as soon as you arrive! If you’re after the $12 or $30 Tourist SIM, head over to the Changi Meet & Greet at Changi Airport Terminals 1, 2, 3 & 4 Arrival Halls, Changi Recommends at Changi Airport Terminal 4 Arrival Hall, any M1 Shop or selected retailers islandwide, like the selected 7-Eleven and Cheers convenience stores around Singapore. The $50 Tourist SIM can be purchased only at Changi Airport.

How do I activate the Tourist SIM and eSIM?

Your Tourist prepaid SIM will be activated automatically upon successful registration, activating your card benefits instantly!

To activate the travel eSIM card, you’ll first need a stable Wi-Fi connection. Go to Settings and scan the QR code provided to you when you Add a Data Plan under Mobile Data.

Pre-order a StarHub Mobile Prepaid SIM

Connect and surf in Singapore with StarHub Prepaid!

Stay connected in Singapore with StarHub Prepaid Travel SIM! Simply pre-order and collect your SIM upon arrival at Singapore Changi Airport. Choose a 7-Day or 12-Day Travel SIM, or if you are a data user, choose an Internet SIM. SIMs are packed with roaming data for use in Singapore and across multiple destinations, Australia, Canada, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Myanmar, Philippines, South Korea, Taiwan, Thailand, United Kingdom, United States of America.

Step 1: Select StarHub Prepaid SIM

• 100GB local data
• 1GB* roaming data (17 destinations)
• 1000min local outgoing calls
• 30min IDD 018 calls
• 100 local SMS
• Unlimited Incoming Calls

• 3GB* roaming data (17 destinations)
• 3000min local outgoing calls
• 90min IDD 018 calls
• 5000 local SMS
• Unlimited data for social messaging

$50 Prepaid SIM

For the biggest data bundle

• $50 Credit for 180 days
• 30-Day 120GB local data
• 30-Day 5GB* roaming data (17 destinations)

$18 Internet SIM

Ideal for tablets and WiFi devices

• 2GB* roaming data daily for 5 days

$32 Internet SIM

• 2GB* roaming data daily for 15 days
• Stored credits in the SIM can be used for local/IDD/Roaming calls, SMS and activation of data plans for roaming
• Activate plans and top up through StarHub Prepaid App .
• *Data can be use in Singapore and in 17 destinations .

Step 2. Enter Your Particulars and Collection Details

You are required to bring along your 1) original passport , 2) present the redemption QR code at the selected collection venue for registration. A valid email address is required for receiving a copy of the redemption voucher. For Singaporeans , only Physical NRIC is accepted for Prepaid SIM card registration. Passports will not be accepted. We apologise for any inconvenience caused. All fields are mandatory.

Terms & Conditions:

• Strictly no refund or exchange for cash once payment is successful and/or uncollected SIM within the stipulated collection period.
• Please present your passport or identity card and QR code printed on the redemption voucher at the point of collection. Note : For Singaporean, only Physical NRIC is accepted for Prepaid SIM card registration. Passports will not be accepted. We apologize for any inconvenience caused.
• As a mandatory requirement by the authorities in Singapore, each customer can only register up to 3 Prepaid SIM cards across all service providers and all SIM cards must be registered at point of collection before use. Please ensure that you have not exceeded the limit of 3 Prepaid SIM cards registered in your name with any service provider in Singapore.
• The redemption voucher cannot be used for more than one transaction.
• StarHub will not be responsible for the loss or damage of the redemption voucher.
• Any alteration(s) on this redemption voucher will not be accepted.
• Please ensure your SIM card is working before you leave the registration counter.

The SIM Card must be collected within Two(2) months from the order date at any of the following locations:

• UOB Currency Exchange - Changi Airport Terminal 1 Arrival (Public/Transit Area)
• UOB Currency Exchange - Changi Airport Terminal 2 Arrival (Public/Transit Area)
• UOB Currency Exchange - Changi Airport Terminal 3 Arrival (Public/Transit Area)
• UOB Currency Exchange - Changi Airport Terminal 4 Arrival (Public/Transit Area)

For SIM Redemptions from 2 Sep 2024, you will be provided with our New Traveler SIM Cards as per below:

• For $12 4G SIM Card purchased, you will be provided with the New Traveler SIM which includes: 100GB Local data, 500 mins local calls, 100 SMS, 30 mins IDD, 3GB Roaming Data, 14 Days validity.
• For $32 4G SIM Card purchased, you will be provided with the New Traveler++ (5G) SIM which includes: 100GB Local Data, 3000 mins local calls, 300 SMS, 90 mins IDD, 5GB Roaming Data, 28 Days validity.
• Prosegur Change Arrival Counters (Arrival/Transit) Terminal 1
• Prosegur Change Arrival Counters (Arrival/Transit) Terminal 2
• Prosegur Change Arrival Counters (Arrival/Transit) Terminal 3
• Prosegur Change Arrival Counters (Arrival/Transit) Terminal 4

Step 3. Make Your Payment

Already pre-ordered a Prepaid SIM but have not received the redemption voucher in your mailbox? Click here to resend.

Terms & Conditions - Pre-order Prepaid SIM Card

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Singapore Changi Airport

Discount Singapore Tourist SIM cards available for Changi Airport pickup

Goh Jun Cheng

November 7, 2023

Pick up any of the below best-selling Singapore tourist SIM cards now from Changi Airport. Exclusive online discounts apply.

Goh Jun Cheng is the chief staff writer for SingaporeAirport.com. Jun Cheng graduated with a degree in journalism from Nanyang Technological University in Singapore.

He has over 5 years of experience writing about aviation, tourism, and lifestyle topics relevant to locals and visitors in Singapore. His articles provide insights into the rich culture, cuisine, and attractions of Singapore. Jun Cheng is an avid traveler who has visited over 15 countries.

When he is not writing or traveling, he enjoys photography, trying new foods, and hiking. As a longtime Singapore resident, Jun Cheng is passionate about sharing hidden gems and perspectives about his home country.

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[Singapore] Singtel hi! | 4G/5G SIM card | Changi Airport 24H/Downtown pick up

Popular currencies

More currencies, singapore 4g tourist singtel sim card - airport pickup & singtel shops.

Stay connected in Singapore and enjoy the best mobile network with Singtel 4G Tourist SIM Cards, available in different plans and for pick-up at Changi Airport and Singtel shops.

Experience uninterrupted network coverage across Singapore with Singtel Tourist SIM cards.

Access Facebook, LINE, WeChat, and WhatsApp with ease through the plans.

Enjoy data roaming allowance in Australia, Indonesia, Malaysia, and Thailand at no additional cost.

Opt for an efficient 2-in-1 solution that offers not just SIM card services, but also public bus and MRT travel access throughout Singapore.

Purchase a 5G Tourist SIM card valued at $30 or $50 and receive a complimentary gift when you collect your SIM card at Changi airport.

• As per the package selected

Cancellation policy

These tickets can't be cancelled or rescheduled.

Singapore Singtel 4G Tourist SIM Card

Being connected and available for people to reach you (or vice versa) is a huge necessary concern to think about when traveling. Bringing in large roaming costs and a slow, unstable network is something everyone worries about. That's why you should explore these efficient and smooth Singtel 4G SIM Card plans when traveling in Singapore.

A 4G Tourist SIM Card for Singapore is available as soon as you arrive at the Changi Airport. The pick-up point is very conveniently located in the Arrival Area of Terminal 3. This SIM card ensures that you’re on the best mobile network in the country with expansive data plans, local calls, local messages, international calls, and more.

From looking through Google Maps to finding the best restaurants, attractions, and hotels or booking a taxi - seamlessly do everything when you go with this fast and stable 4G network experience. Plus, with a plan that includes data allowance for Australia, Indonesia, Malaysia & Thailand as well as access to Facebook, LINE, WeChat, and WhatsApp – all-around connectivity is assured. Local customer support is always ready to help as you're using local Singapore SIM cards.

Choose Your Preferred Pack

$15 hi sim card - extra 100gb (valid for 28 days).

8GB of high-speed data (3GB for 120 days and 5GB for 30 days) - Extra 100GB (valid for 28 days) - 68 Local Mins or 188 IDD Mins - Free 30-day Viu Premium, Banglaflix & The Filipino Channel & 30-day insurance

Valid for 28 days

Available for collection at Changi Airport and Singtel Shops.

$15 Tourist 2-in-1 Ezlink SIM Card (100GB)

100GB of high-speed data - $3 EZ Link value for free MRT/public bus ride - Unlimited access to Facebook, LINE, WeChat, and WhatsApp - 500 Local Mins - 100 Local SMS - 30 IDD mins - 3GB DataRoam for Australia, Indonesia, Malaysia & Thailand

$12 hi!Tourist SIM Card

100GB of high-speed data - Unlimited access to Facebook, LINE, WeChat, and WhatsApp - 500 Local Mins - 100 Local SMS - 30 IDD mins - 3GB DataRoam for Australia, Indonesia, Malaysia & Thailand

Valid for 14 days

$30 hi!Tourist SIM Card

100GB of high-speed data - Unlimited access to Facebook, LINE, WeChat, and WhatsApp - Unlimited Local Mins - Unlimited Local SMS - 90 IDD mins - 5GB DataRoam for Australia, Indonesia, Malaysia & Thailand

Available for collection at Changi Airport and Singtel Shops

$50 hi!Tourist SIM Card

120GB of high-speed data - Unlimited access to Facebook, LINE, WeChat, and WhatsApp - Unlimited Local Mins - Unlimited Local SMS - 90 IDD mins - 10GB DataRoam for Australia, Indonesia, Malaysia & Thailand

Only available for collection at Singtel Shops

Know before you go

What to bring.

• Original physical passport must be presented for non-Singaporeans / NRIC for Singapore citizens during redemption.

Additional information

SIM Card values will expire within the respective validity period stated.

Local and international calls are charged based on a per-minute block.

Unlimited local calls/SMS refers to 3,000 local call minutes and 5,000 local SMS for 12 days ($30 hi!Tourist SIM Card) / 15 days ($50 hi!Tourist SIM Card).

Validity of the $30 and $50 SIM Cards may be extended with any Main Account/Bonus Account top-up. hi!Tourist values (e.g. 100GB) will expire after 12 days ($30 SIM Card)/ 15 days ($50 SIM Card).

Fair usage of 1GB per day applies for free access to Facebook, LINE, WeChat, and WhatsApp.

SIM card registration is mandatory and activation of SIM card must be done within 7 days from collection, otherwise, your SIM card will be invalid.

Each guest can register for up to 3 prepaid SIM cards.

The person registering the SIM card at the collection point needs to be at least 15 years old.

West zonal redemption at the Singtel Shop in Jurong Point will be closed from July 15 to August 5, 2024, due to renovation.

The Travelex Money Changer redemption counter will be closed from July 16 to July 25, 2024.

Your voucher will be emailed to you shortly.

Your hi!Tourist or hi! SIM card must be registered upon collection.

Display the voucher on your mobile phone with a valid photo ID at the ticket redemption point.

SIM Card Collection Points:

Redemption locations are available at Changi Airport Arrivals across Terminals 1, 2, 3 & 4 and Singtel Shops.

Redeem your SIM at any 1 of the following locations:

Point 1: Changi Airport Terminal 1 Arrival Baggage Hall (Level 1)

UOB Money Changer (near Belt 13), #01-K24.

UOB Money Changer (near Belt 17), #01-K27

Point 2: Changi Airport Terminal 2 Arrival Hall (Level 1)

• UOB Money Changer (near Belt 36), #01-78.

Point 3: Changi Airport Terminal 3 Arrival Hall (Level 1)

Travelex Money Changer (opposite Belts 43-44), #01-K9.

Travelex Money Changer (opposite Belts 46-47), #01-K15.

UOB Money Changer (opposite Belts 43-44), #01-K10.

UOB Money Changer (opposite Belts 46-47), #01-K16.

Point 4 - Changi Airport Terminal 3 Transit (Before Immigration Clearance) (Level 2)

Travelex Counter near A Gates (Opposite Guardian Pharmacy) #02-K8.

Travelex Counter near B Gates (Opposite The Cocoa Trees) #02-K9.

Point 5 - Changi Airport Terminal 4 Arrival Hall (Level 1)

• UOB Money Changer (near Belts 3 & 4), #01-06.
• All airport redemption counters above are open 24 hours.

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Prepaid hi!Tourist SIM Card Collection

Remember to bring along these documents to collect and register your hi!Tourist SIM card:

• Confirmation email/ booking QR 
• Original Identification document (e.g. Passport, NRIC, S Pass etc.)
• SIM card registration is compulsory and activation of SIM card will be done upon collection, otherwise your SIM card will be invalid.
• Effective from 1 April 2014, each customer can only register up to 3 Prepaid SIM cards. 
• The person registering the SIM card at the collection point needs to be at least 15 years old.
• Original physical passport must be presented for non-Singaporean / NRIC for Singapore citizen during redemption .
• From 15 July 2024 under IMDA’s regulations, SIM registration with passport will be subjected to thirty (30) days validity. To retain your SIM for more than 30 days, re-registration is required at any Singtel Shop, Singtel Exclusive Retailer or Singtel mRemit Lucky Plaza #01-11 with a valid Singapore-issued Identity Card / Work pass within thirty (30) days of your SIM registration. After thirty (30) days, your passport registered Prepaid Card will be suspended without prior notice or liability to you, and there shall be no refund in relation to any such suspended Prepaid Card.

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Changi Airport Shop & Dine Privileges

Receive up to S$40 worth of Changi e-Vouchers  when you travel from Brunei, Malaysia, Philippines, Taiwan, Thailand, or Vietnam via Singapore to London on British Airways between 04 August 2024 to 31 July 2025, while stocks last!

The e-Vouchers collection form must be submitted online at least 3 days before departure from Brunei, Malaysia, Philippines, Taiwan, Thailand, or Vietnam. 

You will be required to upload a copy of e-tickets or flight itinerary^ for us to validate your request. Once you have them prepared, hit the button below!

*e-Vouchers can be used at all participating retail outlets in Changi Airport Terminals. e-Vouchers available while stocks last. Terms and Conditions apply.

^All form submissions with false declaration of details or invalid proof will be rejected and all e-Vouchers will be revoked.

Eligibility Conditions

• E-tickets or flight itineraries must have Brunei, Malaysia, Philippines, Taiwan, Thailand, or Vietnam as the point-of-origin, transiting via Singapore to London (LHR) on British Airways (BA11/12/15/16) between 04 August 2024 and 31 July 2025 (both dates inclusive).
• Passengers must complete their journey between 04 August 2024 and 31 July 2025 (both dates inclusive).
• The transit flight must be a layover no more than ninety-six (96) hours.
• Passengers with flights issued over two or more booking reference numbers are to submit just one form for their entire trip and attach all booking confirmations or e-tickets in the submission.
• Passengers must be above 2 years old at the point of collection form submission.
• Passengers must submit their collection form online at least 3 days before departure from their point-of-origin, Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam.
• Full Terms and Conditions below apply.

PASSENGERS TRANSITING IN CHANGI AIRPORT

Get up to S$40* worth of Changi e-Vouchers and other exclusive shopping deals!

*S$20 per one-way transit. E-tickets or flight Itineraries must have Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam as the point-of-origin and transiting via Singapore to London.

1.1 Passengers who wish to participate in the Changi Airport Shop & Dine Privileges (" Offer " or " Campaign ") must agree to these Changi Airport Shop & Dine Privileges Terms and Conditions (" Terms and Conditions ").

1.2 Changi Airport Group (Singapore) Pte. Ltd. (“ CAG ” or " We ") reserves the rights to amend, modify and/or vary these Terms and Conditions in such manner as CAG deems fit from time to time. CAG may notify change(s) in these Changi Airport Shop & Dine Privileges Terms and Conditions by publishing such changes via this page, email or by such other means of communication as CAG may determine in its absolute discretion, from time to time. Any changes in these Terms and Conditions shall be effective from such date as determined and notified by CAG from time to time

ELIGIBILITY AND CONDITIONS

2.1 Passengers must travel on ticketed and operated outbound flights from one of the six (6) countries (Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam) and transit via Singapore to London (LHR) on British Airways (BA11/12/15/16) between 04 August 2024 and 31 July 2025 (both dates inclusive).

2.2 For the avoidance of doubt,

• Flight between Singapore and any of the six (6) countries stated in clause 2.1 must be direct flights.
• Flights between Singapore and London (LHR) must be on a British Airways, with flight number BA11, BA12, BA15, or BA16.  

2.3 Passengers transiting via Changi Airport on a one-way trip must have their point-of-origin stated in clause 2.1. This one-way transit will be eligible for two (2) S$10 Changi e-Vouchers. This means:-

• “Bangkok – Singapore – London” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
• “London – Singapore – Bangkok – London” itinerary is NOT eligible;
• “London – Singapore – Bangkok” itinerary is NOT eligible. 

2.4 Passengers transiting via Changi Airport on a two-way trip must have their point-of-origin and end-destination stated in clause 2.1. The two-way transit will be eligible for four (4) S$10 Changi e-Vouchers. This means:-

• “Bangkok– Singapore – London” and “London – Singapore – Bangkok” itinerary is eligible for four (4) S$10 Changi e-Vouchers;
• “Bangkok– Singapore – London” and “London – Singapore – Phuket” itinerary is eligible for four (4) S$10 Changi e-Vouchers;
• “London – Singapore – Bangkok – Singapore – London” itinerary is NOT eligible. 

2.5  Passengers’ travel itineraries must contain at least one (1) transit flight in their flight itinerary that is a layover in Singapore and is no more than ninety-six (96) hours. This is calculated from the Scheduled Time of Arrival (STA) of the arriving flight into Changi Airport to the Scheduled Time of Departure (STD) of the connecting departure flight out of Changi Airport.

2.6 Passengers must be above 2 years old to be eligible for collection of Changi e-Vouchers.

• Family members or travelling companions of eligible passengers above 2 years old but below 16 years old# can collect Changi e-Vouchers on behalf of such passengers.  
• If the passenger is an unaccompanied minor below 16 years of age, he/she is not eligible for the campaign.

                #16 years old is the minimum age required to sign up for a Changi Rewards account, through which Changi e-Vouchers will be credited.

3.1 Passengers who meet the eligibility requirements as set out in the clauses above are referred to herein as “Eligible Passengers”. Eligible Passengers will each receive two (2) S$10 Changi e-Vouchers or four (4) S$10 Changi e-Vouchers depending on their itinerary.

3.2 Collection of Changi e-Vouchers is only available online here  and subject to the following:

• Duplicated collection for the same passenger and flight itinerary will be rejected.
•  Eligible Passenger who is collecting on behalf of their travelling party can only do so for up to nine (9) passengers within the same flight itinerary.
• Travel Agents and all other staff of Travel Agencies are ineligible to collect Changi e-Vouchers on behalf of Eligible Passengers within their travel groups or who are their customers and collection will be rejected.
• A copy of e-tickets or flight itineraries of all Eligible Passengers must be uploaded during the submission process. Flight itineraries containing more than nine (9) passenger names will be rejected as invalid proof-of-travel.
•  A Changi Rewards Account must be created to receive the Changi e-Vouchers. 

3.3 Eligible Passengers can collect the Changi e-Vouchers only once for each eligible flight itinerary and can only collect for their current trip up to three (3) days before flight departure from point-of-origin stated in clause 2.1. Collections for past trips and forms submitted within three (3) days to flight departure will not be accepted.

For the avoidance of doubt, an example of such is detailed below: Passengers whose flight departure date is on Sunday, 04 August 2024, 1800hrs SGT must submit their collection form by Thursday, 01 August 2024, 2359hrs SGT.

3.4  Eligible Passengers whose trip is issued over two or more separate e-tickets or flight itinerary are to submit just one (1) form for their entire trip and attach all e-tickets or flight itineraries in the submission.

3.5 CAG reserves the right to reject any attempts to collect the Changi e-Vouchers or void any Changi e-Vouchers collected for reasons including, but not restricted to, ineligibility, umcompliant, insufficient and/or incorrect supporting documents. In this regard, CAG’s decision shall be final. 

3.6 The Changi e-Vouchers must be collected by 28 July 2025, while stocks last. The use of the Changi e-Vouchers is subject to the Changi e-Vouchers (Campaign) Terms and Conditions under "Ways To Spend The e-Vouchers" on this webpage.

3.7 Changi Airport Group (Singapore) Pte Ltd (“CAG”) will need to collect personal information about the passenger and their e-tickets or flight itinerary to facilitate the collection of Changi e-Vouchers and to improve the products and services that CAG offers. The data provided to CAG will be retained and processed by CAG and will be used by CAG in accordance with CAG’s Privacy Policy which passenger acknowledges and consents to. In the event a passenger collects the Changi e-Voucher on behalf of another passenger in the same flight itinerary, they represent and warrant that they have notified them of the purposes of collection and obtained the consent to disclose their information to CAG. If passenger has any queries on the retention, processing and/or use of personal information and data, please contact CAG at, [email protected] . 

ACCEPTABLE USE TERMS

4.1 CAG may use artificial intelligence for the purposes of processing submissions under this campaign. We expect that when a passenger interacts with our application or page, they do so in a responsible, legal manner. To this end, when engaging with our Campaign, these rules apply:

• The passenger must comply with applicable laws – for example, no uploading of fraudulent or vulgar itineraries, no engaging in regulated activity without complying with applicable regulations, no compromising the privacy of others. 
• The passenger must not attempt to override or circumvent safety filters or intentionally drive the system or model to act in a manner that contravenes our policies or anyone’s rights. 
• We make no representations or warranties with respect to the accuracy of any outputs (i.e. the results generated from your uploaded flight itinerary). The passenger should confirm the accuracy of these outputs before submission. 
• The passenger must not attempt to cause harassment to any person or to any organisation, including CAG. 

OTHER GENERAL TERMS AND CONDITIONS

5.1 Nothing herein amounts to a commitment or representation by CAG to conduct such Offer in future.

5.2 By availing the Offer, the passengers shall be deemed to have accepted all the aforesaid terms and conditions.

5.3 Airlines shall not assume any responsibility for the actions, omissions or conduct of any passengers or third party that result in a breach of these terms and conditions and its consequences thereof. 

5.4 CAG will not in any circumstance be responsible or liable to compensate any passenger or to accept any responsibility or liability for any acts, omissions or conduct relating to the Offer including but not limited to any loss, damage, personal injury or death. To the maximum extent permitted by law, each passenger agrees to indemnify CAG against any losses, damages, costs, expenses, claims or liabilities of any kind arising in connection with his or her participation in the Offer. Passengers should contact CAG for any queries relating to the Offer.

5.5 The Changi e-Vouchers are non-exchangeable, non-transferable and no cash alternative will be offered.

5.6 CAG reserves the right to hold void, cancel, suspend, or amend the Offer at its sole and absolute discretion. 

5.7 The decision of CAG regarding any aspect of the Offer is final and binding and no correspondence will be entered into about it.

5.8 These Terms and Conditions are not intended to confer rights to any third party under the Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms and Conditions, and the operation of the said Act is hereby excluded.

5.9 The Offer shall be governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with the Offer shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

Click  here  to read full Changi e-Voucher Terms and Conditions.

Effective from 01 August 2024

HOW TO COLLECT THE E-VOUCHER(S)?

Steps to redeem your changi rewards e-voucher(s), at least 3 days before departure .

1. Book your flight tickets and access Changi Airport Shop & Dine Privileges website. 

2. Upload your flight itinerary and complete the passenger details.  If you are collecting on behalf of your family, select the total number of passengers in the itinerary. 

3. Confirm your flight information arriving at and departing from Singapore for the trip. 

Passengers travelling on two-way transit journeys must declare all their flight information within a single form submission

4. Identify yourself from the list of passengers if you are collecting on behalf for your family members.

5. Log in or sign up for Changi Rewards account to get e-Voucher(s). E-Voucher(s) will be credited to your account on the date of your arrival at Changi Airport. 

6. You will receive an email confirmation including exclusive shopping and dining privileges upon successful submission. 

UPON ARRIVAL IN CHANGI AIRPORT

7. Download the  Changi App or log in on  rewards.changiairport.com , tap on “Your E-card” and present the QR code during payment at participating retail and dining outlets. 

WAYS TO SPEND THE E-VOUCHER(S)

The Changi e-Voucher can be used at all participating retail outlets in transit and public areas of Changi Airport  (except Jewel Changi Airport,  outlets stated in the Exclusion List below and for the purchase of tobacco products). 

Here are some exclusive deals to spend your Changi e-Voucher(s) on too!

Flash this microsite and your boarding pass upon payment to enjoy the following offers at Changi Airport.

T2 & T3 Transit

Ambassador Lounge

Enjoy exclusive 2-hour lounge access at S$35 nett for one passenger with free-flow food and beverage. 

See all Packages

Plaza Premium Lounge

Redeem a 2-hour lounge access at S$35 nett for one passenger with free-flow food and beverage.

Terms and conditions

All Terminals

Shopping Directory

*Changi e-Vouchers cannot be used in Jewel Changi Airport and other stores on the Exclusion List (below) apply.

See Directory

1.1 Eligible Passenger (as defined in the Changi Airport Shop & Dine Privileges Terms and Conditions (“Campaign T&Cs”)) will each receive two (2) S$10 Changi e-Voucher or four (4) S$10 Changi e-Vouchers in accordance with the Campaign T&Cs. Such Changi e-Voucher will be credited to the Eligible Passenger’s Changi account. If the Eligible Passenger is not a Changi member (“Non-Changi Eligible Passenger”) but is travelling with a family member who is an Eligible Passenger and a Changi member (“Family Changi Eligible Passenger”), the Non-Changi Eligible Passenger’s Changi e-Voucher may be credited to his Family Changi Eligible Passenger’s Changi account. Changi e-Vouchers are issued by Changi Airport Group (Singapore) Pte Ltd (“CAG”).

1.2 The value of the Changi e-Vouchers (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; (ii) cannot be transferred to any other person other than in accordance with the Campaign T&C and these Changi e-Vouchers (Campaign) Terms and Conditions; (iii) cannot be withdrawn in exchange for any currency; and (iv) cannot be exchanged for any form of cash or credit. No payment, refund or compensation shall be given if the value of the Changi e-Vouchers exceeds the value of the goods/ services paid for using the Changi e-Vouchers. The aggregate value of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi in a Changi account shall not at any time exceed S$1,000. CAG will not allow the crediting or issuance of any Changi e-Voucher(s) and/or Changi e-Voucher(s) Flexi into a Changi account to proceed if the foregoing will result in the aggregate value of the aforementioned vouchers in that Changi account to exceed S$1,000. 

1.3 The Changi e-Vouchers will expire by the end of the following month from the date of the Eligible Passenger’s first arrival into Singapore. For e.g., 

• If your first arrival into Singapore is on 23 August 2024, your voucher will expire by 30 September 2024. 
• If your first arrival into Singapore is on 15 October 2024, your voucher will expire by 30 November 2024.

1.4 No replacement, exchange, refund or extension of validity, of the Changi e-Vouchers will be considered or allowed. All unutilized Changi e-Vouchers will be forfeited upon expiry. CAG shall not be liable for any expired Changi e-Vouchers. 

1.5  Changi e-Vouchers can only be used in denominations of S$10. For each transaction, only one Changi account may be used. If one Changi account has more than one Changi e-Voucher, all the Changi e-Vouchers in that Changi account may be used in a single transaction. For the avoidance of doubt, the Changi e-Vouchers in one Changi account and the Changi e-Vouchers in another Changi account, cannot be combined and used in a single transaction.  

1.6 Each Changi e-Voucher cannot be used for two or more separate transactions. 

1.7 The Changi e-Vouchers may not be used in conjunction with ongoing in-store promotions and cannot be used on iShopChangi.com. 

1.8 CAG may substitute the Changi e-Vouchers with other rewards or benefits as CAG deems fit without prior notice. 

1.9 CAG, its authorised agents and contractors shall not be liable to any person for any injury, loss, damage, inconvenience, cost or expense arising out of or in connection with the use of the Changi e-Vouchers. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result or arise from the use of Changi e-Vouchers. 

1.10 All transactions in which Changi e-Vouchers are used are transactions between the relevant Changi e-Voucher user and merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any merchant (including the failure of the merchant to honour any Changi e-Voucher or in respect of any defect or deficiency in the goods or services for which the Changi e-Voucher is redeemed with). CAG is not an agent or representative of the merchant.

1.11 These Changi e-Vouchers (Campaign) Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. 

1.12 These Changi e-Vouchers (Campaign) Terms and Conditions are not intended to confer rights to a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) (the “Act”). The provisions of the Act are hereby excluded. 

1.13 The illegality, invalidity or unenforceability of any provision in these Changi e-Vouchers (Campaign) Terms and Conditions under the law of any jurisdiction will not affect the legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision in these Changi e-Vouchers (Campaign) Terms and Conditions. 

1.14 CAG reserves the right at any time and at its sole discretion, to vary in whole or in part of any of these Changi e-Vouchers (Campaign) Terms and Conditions, and such changes shall be effective upon publication of the amended version here . In the event of any inconsistency between these Changi e-Vouchers (Campaign) Terms and Conditions with any other form of publicity collaterals relating to Changi e-Vouchers, the online version of the Changi e-Vouchers (Campaign) Terms and Conditions available on the aforementioned Changi Airport website shall prevail. 

1.15 The Changi e-Voucher can be used, subject to the Changi e-Vouchers (Campaign) Terms and Conditions, at all participating merchants in the transit and public areas of Changi Airport except: (A) for those stated in the list below (the “Exclusion List”) ; and (B) for payment to purchase any tobacco products at Changi Airport.

The Changi e-Voucher(s) in Changi Rewards account can be used at all retail and dining outlets in the transit and public areas of Changi Airport, except for the Exclusion List below.

Exclusion List for Both Public and Transit Area

• All Jewel Changi Airport Stores
• Pay-per-use Lounges (e.g. Airport Wellness Oasis) except Ambassador Transit Lounge and Plaza Premium Lounge
• Shower, Spa and Service outlets (e.g. Be Relax, Natureland Spa) 
• All Supermarkets and Convenience Stores
• All Left Baggage Counters
• All Money-Changing Counters
• All Fast Food outlets
• All Food courts and Canteens e.g. Food Gallery (Terminal 1) and Singapore Food Street (Terminal 3) 
• Top-Up Card Machines and Services (e.g. Kopitiam Card, Coffee Bean Cards, cash cards, Zone X etc)
• Changi Recommends
• Dry-cleaning Services
• Medical Services
• Postage Services
• Tobacco Purchases^
• Temporary Retail Outposts*

^With effect from 1 August 2016, pursuant to Section 9A of the Tobacco (Control of Advertisements and Sale) Act (Cap. 309), Changi e-Vouchers cannot be used for the purchase of tobacco products in Changi Airport.

*Retail pushcarts in Terminal 3 Basement 2 are not temporary outposts and Changi  e-Voucher(s) can be used for purchases at these retail pushcarts.

 The Exclusion List may be updated from time to time without any prior notice.

Other Terms and Conditions for Changi Shop & Dine Privileges – Deals 

These “Deals” are only valid for participating outlets and selected brands across Changi Airport Transit dated as stated. 

Travellers with a valid boarding pass who meet the minimum spending requirement are eligible to flash this microsite and valid boarding pass to redeem the Deals, with the exception of staff from all participating outlets and CAG’s appointed event management company.

Each Deal is valid for 1 use per boarding pass per day per participating outlet, in a single receipt. 

The Deals cannot be used in conjunction with other promotions or vouchers, unless otherwise stated. 

The Deals are non-refundable and non-exchangeable, in part or in full. 

CAG’s decision on all matters relating to ‘Changi Shop & Dine Privileges - Shopping Deals’ is final, conclusive and binding on all participants. 

CAG shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this Deals, and each participant agrees to indemnify and hold CAG harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by CAG in relation to the Deals. 

CAG reserves the right in its sole and absolute discretion to terminate the Deals or to vary the terms and conditions herein at any time at its absolute discretion without further notice. 

In the event of any inconsistency between these terms and conditions and any other form of publicity collaterals relating to the Deals, these terms and conditions shall prevail. 

These terms shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto. 

Any collection, use and disclosure of participants’ personal data will be strictly in accordance with CAG’s privacy policy, a copy of which may be obtained from https://www.changiairport.com/en/privacy-policy.html . 

Frequently Asked Questions

1.     What is the eligibility criteria for the campaign?

All passengers must be travelling from one of these six (6) countries (Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam) and transiting via Singapore to London (LHR) on British Airways between 04 August 2024 and 31 July 2025 (both dates inclusive). Please refer to the full eligibility criteria  here .

2.     Which airline should I take to be eligible for the campaign?

You can travel on any airline operating direct flights from these six (6) countries (Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam) and transit via Singapore to London (LHR). Flights between Singapore and London (LHR) must be operated on British Airways, during the campaign period to be eligible for the campaign. 

Only British Airways’ flights BA11 / BA12 / BA15 / BA16 between Singapore and London (LHR) are eligible.

3.     I am on a flight ticketed by a marketing airline but operated by British Airways, am I eligible for the campaign?

All codeshare flights are not eligible. Your flight number must be BA11/ BA12/ BA15/ BA16 and the final destination must be London.

4. I am travelling with a child under 2 years old. Is he/she eligible for the Changi e-voucher?

Only children 2 years old and above are eligible for the Changi e-voucher under the campaign.

5.     I am travelling to London via Changi Airport, why am I unable to find my flight on the collection form?

Passengers transiting via Changi Airport must have Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam as the point-of-origin and must travel on a British Airways' flight to London to be eligible for the campaign. This means:-

• “Taipei – Singapore – London” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
• “Bangkok – Singapore – London – Madrid” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
• “Kuala Lumpur – Singapore – London – Singapore – Kuala Lumpur” itinerary is eligible for four (4) S$10 Changi e-Vouchers; and
• “London – Singapore – Bangkok” itinerary is NOT eligible.

6.     I am making a stopover in Singapore, why am I unable to find my flight on the collection form?

Your stopover in Singapore before or after your British Airways flight must be within ninety-six (96) hours. 

7.     I am travelling with my family of 15 people. Why can’t I collect the Changi e-Voucher(s) on behalf of everyone?

You can collect Changi e-Voucher(s) for up to 9 people in a single collection form. You may submit the form twice so that all 15 people can receive the vouchers. 

A copy of e-tickets or flight itinerary of all Eligible Passengers must be uploaded during the submission process. E-tickets or flight itineraries containing more than 9 passenger names will be rejected as invalid proof-of-travel.

8.     I am a travel agent, can I help my clients collect the e-vouchers via my Changi Rewards account?

Travel Agents and all other staff of Travel Agencies are not eligible to collect on behalf of Eligible Passengers.

9.     When can I collect the Changi e-Voucher(s)?

You can collect your Changi e-Voucher(s) any time after you have booked your flight tickets. E-Voucher(s) must be collected at least 3 days before your flight departure from Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam, e-Voucher(s) request for past trips will not be considered. e-Vouchers are available for collection while stocks last.

For the avoidance of doubt, an example of such is detailed below:

Passengers whose flight departure date is on Sunday, 04 August, 1800hrs SGT must submit their collection form by Thursday, 01 August, 2359hrs SGT

10.     How do I collect the Changi e-Voucher(s)?

You can only collect your Changi e-Voucher(s) online via the collection page here . For a simple step-by-step guide on how to collect your Changi e-Voucher(s), click here.

11.   I do not have an e-ticket or flight itinerary, what other supporting document is accepted to submit the online request?

You may upload your flight confirmation email containing your booking reference number, passenger details and flight details.

12.   I did not pre-collect the Changi e-Voucher(s) at least 3 days before I departure, can I still collect the e-Voucher(s)?

Unfortunately, you will not be able to collect the Changi e-Voucher(s) as we will need at least 3 days to verify your flight itinerary.

13.     I did not manage to collect the Changi e-Vouchers three (3) days prior to my departing transit flight, can I still collect two (2) S$10 Changi e-Vouchers for my return transit flight? 

No, you can only collect for travel itineraries as the point-of-origin. This means: 

• “Bangkok – Singapore – London – Singapore – Bangkok” itinerary is eligible for four (4) S$10 Changi e-Vouchers;

14.     Can I collect the Changi e-Voucher(s) on behalf of my family who are in the same booking?

Yes, you can collect Changi e-Voucher(s) on behalf of your family as long as you share the same booking reference number and are travelling together on the same booking. All Changi e-Voucher(s) would then be issued to the Changi Reward account of the Primary Voucher Collector on the scheduled day of arrival at Changi Airport.

If you and your travel companion have booked your flights separately, you will have to collect the Changi e-Voucher(s) in a separate request.

15.     I am travelling with my family of 15 people who are all booked on one booking. Why can’t I collect the Changi e-Voucher(s) on behalf of everyone?

You can only collect Changi e-Voucher(s) for up to 9 people in a single collection form. All Changi e-Voucher(s) would then be issued to the Changi account of the Primary Voucher Collector on the scheduled day of arrival at Changi Airport. 

If you wish to collect for more than 9 people, you will need to designate someone else travelling on the same booking whose vouchers have not been collected to collect the remaining vouchers. 

16.     I have different booking reference numbers for my departing and return flights. How do I collect my Changi e-Voucher(s)?

Eligible Passengers whose trip is issued over two or more separate e-tickets or flight itineraries are to submit just one (1) collection form for their entire trip –submitting the booking reference number of their first departing flight to Singapore and attaching all booking confirmations or e-tickets for entire journey.  Requests with insufficient supporting documents will be rejected or voided and CAG’s decision shall be final.

17.     I have issues submitting the collection form, what should I do?

If you face any issues with the online collection form, you can chat with Changi Max, the Chat Assist, by tapping on the purple speech bubble at the bottom right of your screen to assist you further.

18.     If I changed my flight to Singapore to an earlier date or if my flight is delayed/postponed after submitting the collection form for e-Voucher(s), can I still receive my Changi e-Voucher(s) on the date of my new flight arrival?

The Changi e-Voucher(s) will only be issued to you on your original arrival date and expire by the end of the following month. This means that if you arrive in Singapore on 23 August 2024, your voucher will expire by 30 September 2024. 

If your flight dates fall outside of the e-Voucher validity period, you can Chat with Changi Max, the Chat Assist, by tapping on the purple speech bubble at the bottom right of your screen at least 3 days prior to your new flight departure date to notify us of your flight change, attach the original and new e-tickets / flight itinerary containing your booking reference number, passenger details and flight details and state your Changi Rewards email and account number.

19.    Why do I not see the Changi e-Voucher(s) in my Changi Rewards account?

After submission of your online request for Changi e-Voucher(s), a confirmation email will be sent to acknowledge that your request has been successfully received by us. Any request with incomplete or invalid documents will be voided.

Your Changi e-Voucher(s) will be credited to your account on the date of your arrival at Changi Airport. 

20.    Where can I find my Changi e-Voucher(s)?

You can view your Changi e-Voucher(s) in your Changi App . Click “Account” on the bottom navigation bar, and click on “Perks” to view your e-Vouchers. Alternatively, you can login to rewards.changiairport.com to view your e-Voucher(s).

21.     Where can I redeem/use the Changi e-Voucher(s)?

You can use the Changi e-Voucher(s) at all participating stores at Changi Airport main terminals (except Jewel Changi Airport) in both the public and transit area, except for stores in the Exclusion List  here .  Do note that Jewel Changi Airport stores are not included.

22.     How do I redeem/use the Changi e-Vouchers?

To use your Changi e-Voucher(s), inform the staff of the participating stores at the cashier and have them scan your Changi Rewards e-Card before you make payment to deduct the value of your e-Vouchers from your transaction.

23.     Can I redeem multiple Changi e-Voucher(s) at a time when paying at the store?

Multiple Changi e-Voucher(s) in a single Changi account can be redeemed in a single transaction when paying at stores. However, e-Voucher(s) stored in multiple Changi accounts cannot be stacked and redeemed in a single transaction.

24.  When will my Changi e-Voucher(s) expire?

The e-Voucher validity period is indicated in the confirmation email and the expiry date is indicated on the e-Voucher(s) displayed in your Changi account. 

You can use the Changi e-Voucher(s) from the date of your first arrival at Changi Airport until the end of the following month. This means that if you arrive in Singapore on 23 August 2024, your voucher will expire by 30 September 2024.

25.  My Changi e-Voucher(s) are expired, can the validity be extended?

We seek your understanding that no extension of validity of the Changi e-Voucher(s) will be considered or allowed. All unutilized Changi e-Voucher(s) will be forfeited upon expiry.

26.  I do not have mobile data in Singapore, how do I access my Changi e-Voucher(s)?

You can enjoy free WiFi in both the public and transit areas of Changi Airport with #WiFi@Changi. Simply follow the steps below to start surfing:

Step 1. Select #WiFi@Changi.

Step 2. Launch your Internet browser (e.g., Safari, Chrome, Firefox Internet Explorer) and key in a valid website address to access the login page.

Step 3. Next, click on the WiFi logo and enjoy your 3 hours of free WiFi.

Step 4. Download and log in to Changi App to access your Changi account or log in to your account on rewards.changiairport.com .

Step 5. To use your Changi e-Voucher(s), inform the staff of participating stores and scan your Changi Reward e-Card before making payment.  

Xperience Team

24 Aug 2024 - 4 min read

Choose the Right International Internet Package for Your Needs

Stay connected effortlessly while travelling abroad by booking your international internet package through Traveloka. Whether you're navigating directions, translating local languages, discovering new activities, staying in touch with family, sending emails to partners, or updating social media, everything becomes more convenient. Select your preferred international internet option from Traveloka's wide range, including pocket Wi-Fi rentals, roaming packages, SIM cards, and eSIMs. You can easily match your preferences and budget with plenty of choices available.

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Ensure your Wi-Fi router is fully charged before travelling to enjoy uninterrupted internet access throughout the day. Please note that internet speed may vary depending on your location and the number of connected devices.

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Monitor your internet usage to avoid unnecessary charges. Activate international roaming on your SIM card, select a package that suits your needs, and enjoy a worry-free travel experience.

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How to Book Roaming Packages:

To effectively manage your international roaming, disable the roaming feature in your phone settings when not in use. We recommend purchasing a roaming package before departure to allow you to verify the purchase status and contact us for any necessary assistance.

Prepaid SIM Card

Purchase a local prepaid SIM card for reliable and affordable communication. A local SIM card is one of the most convenient ways to stay connected. You can collect your SIM card upon arrival abroad, enabling you to promptly respond to messages, send emails, and browse the internet while on the move.

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How to Book an International SIM Card:

Maintain local connectivity: top up your credit as needed, effortlessly check your balance or validity period, and explore with ease. If applicable, use your smartphone and SIM card for tethering to share your international internet connection with other devices. Remember to inform your friends and family back home of your new number.

Avoid the inconvenience of swapping physical SIM cards during your travels by opting for an eSIM. Enjoy seamless 4G internet access globally with a simple QR code scan, and utilise the eSIM for dual phone numbers.

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What is an eSIM?

An Embedded Subscriber Identity Module (eSIM) is a technology that facilitates internet connectivity on electronic devices without requiring a physical SIM card. It has become the preferred choice for international internet access, as it allows for the activation of internet services in multiple countries without the need to switch SIM cards.

What are the differences between an eSIM and a physical SIM card?

An eSIM offers greater practicality and security by eliminating the need for a physical card, thus mitigating the risk of loss or damage. Unlike a physical SIM card, switching between operators with an eSIM is faster and more convenient, as there is no need for card replacement. Additionally, an eSIM allows users to access internet services in various countries without the hassle of removing and inserting a physical card into their devices.

How do I activate an eSIM on Android and iOS?

To activate an eSIM on Android:

To activate an eSIM on iPhone:

Which phones are compatible with eSIM?

Currently, eSIM is not supported by all phone models across various brands. To determine if your device is eSIM-compatible, please check the 'Settings' section of your phone.

In which countries can eSIM be used?

At present, eSIM technology is available in approximately 40 countries, including popular travel destinations such as Singapore, Malaysia, Thailand, Vietnam, Japan, Hong Kong, Macau, and Australia, as well as the United Kingdom, Germany, Spain, and the United States.

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Singapore residents returning from countries with mpox do not need to be quarantined: Health experts

SINGAPORE - Singapore residents holidaying in the African continent during the peak safari season from July to September need not worry about having to be quarantined upon their return home.

Despite the new and potentially more deadly clade Ib strain of the mpox virus rapidly spreading in Democratic Republic of the Congo (DRC) and neighbouring countries Burundi, Central African Republic, Rwanda and Uganda, infectious disease specialists say residents and visitors coming from these places do not need to be quarantined if they are not suffering from any symptoms of the disease.

Mpox symptoms include fever, skin rash and swollen lymph nodes.

All travellers are required to report mpox-related symptoms and travel history on the SG Arrival Card, the Ministry of Health (MOH) said.

Mpox, which has been declared a global public health emergency by the World Health Organisation (WHO), “doesn’t seem to spread through casual community contact as Covid-19 did”, said Professor Dale Fisher of the NUS Yong Loo Lin School of Medicine.

He added that quarantine is not necessary at this stage, unless people coming here from African countries have had contact with someone who may have mpox or have been engaging in high-risk behaviour.

Regardless of sexual orientation, persons engaging in high-risk sexual behaviour, such as having multiple or casual sexual partners, are most at risk of infection in the context of the current outbreak.

Dr Barnaby Young, an associate professor at Nanyang Technological University’s Lee Kong Chian School of Medicine, said: “While there are concerning features about the current mpox outbreak – including (the fact that) more than half of the cases in DRC have been among children – mpox transmission is mainly through close, direct contact with infected individuals, which travellers can avoid.”

The disease, formerly known as monkeypox, has been on the rise in DRC and neighbouring African countries. According to the US Centres for Disease Control and Prevention, there have been more than 27,000 cases and over 1,300 deaths since January 2023 in the current outbreak in the DRC. 

This latest surge of mpox has been of the deadlier strain, clade Ib.

On Aug 14, WHO declared mpox a global public health emergency for the second time in two years. However, it stressed that mpox is not the new Covid-19.

International SOS regional medical director for Asia David Teo said each infectious disease has its unique mode of transmission, and “while general plans designed for the prevention of Sars and Covid-19 provide a solid foundation, they must be specifically tailored to address the nuances of new threats like mpox”.

“Sars and Covid-19 primarily spread through respiratory droplets, making measures such as face masks and social distancing highly effective. In contrast, mpox spreads mainly through close contact with bodily fluids, particularly from skin lesions, and through sexual contact, requiring a different approach,” said Dr Teo.

At least four countries outside the African continent have recently reported clade I mpox cases, with Thailand being the most recent to confirm its first case of the more virulent strain on Aug 22.

Ramping up precautions against the import of mpox from abroad, Singapore has enhanced its surveillance capabilities against the infectious viral disease at its borders by carrying out temperature and visual screening at both its air and sea checkpoints from Aug 23.

Those found to have fever, rash and/or symptoms compatible with mpox will be referred for medical assessment.

Medical practitioners are to notify the Ministry of Health of all suspected mpox cases, and they will be isolated in hospital so that they can be further assessed and tested for mpox.

There are no direct flights between Singapore and any country with an mpox outbreak, but there will be temperature and visual screening at Changi and Seletar airports for inbound travellers and crew arriving via flights from places that may be exposed to the risk of mpox outbreaks.

Health advisories have also been put in place at Changi and Seletar airports to remind travellers to take the necessary personal precautions to avoid being infected.

Similar screening measures are in place at sea checkpoints for crew and passengers arriving on ships from mpox-affected areas.

“While thermal screening was widely used during Covid-19, it is less effective for mpox due to its transmission characteristics and the possibility of asymptomatic spread.

“However, it can still play a role in a broader strategy that includes health declarations and targeted testing,” said Dr Teo. 

Professor Paul Tambyah, president of the International Society for Infectious Diseases, believes that people who may have been exposed to mpox are “probably going to be more responsible by coming forward for screening, so their contacts can be protected as appropriate”.

As at Aug 22, there are 13 confirmed cases of mpox detected here in 2024, all of which are of the less severe clade II strain.

MOH also said there are no mpox clade I cases detected in Singapore as at the same date.

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