live well visit one medical

Amazon Prime members get special One Medical membership pricing.

What You Need to Know About Your Live Well Visit

If the idea of getting a physical at the doctor’s office makes you cringe, you’re not alone. In fact, research has shown that plenty of people avoid or delay regular check-ups for a variety of reasons, including cost, previous negative experiences, fears of prejudice, body shaming, and more. But One Medical does things differently. So if you have unpleasant memories of barely-there paper gowns, sterile exam rooms, or anxiety-provoking wait times, rest assured that we’ve rewritten the rules for old-school physical exams. Introducing: The Live Well Visit.

Developed with the input and collaboration of our members and providers, we believe the Live Well Visit might actually be your new favorite thing about One Medical. Here’s what’s different about a Live Well Visit:

We treat our members like real, whole people

For many people, the traditional physical sounds like a routine checklist rather than an engaging conversation. At One Medical, we believe it should be the opposite: Live Well Visits are a unique opportunity for you and your provider to tackle any top-of-mind questions and plan out future health goals. We don’t believe in wasting your time, so unless you have a specific physical concern to address, you can keep your clothes on and focus more on what truly matters to your health. Talking openly with your provider helps set the stage for the highest quality care possible. Getting to know you enables your provider to share information and resources that are relevant to you. Our broad primary care training empowers us to discuss just about any topic that’s important to your health.

We empower you to crush your goals

We’re all about goal-oriented care at One Medical. During your Live Well Visit, you and your provider can discuss many of the lifestyle factors that inform the overall picture of your well-being, like food, sleep, fitness, and mental health. Together with your provider, you’ll create an action plan you can commit to with take-home tips and plenty of support going forward. Your provider will also be available for in-person follow-ups visits, remote visits, and virtual messaging via our mobile app, so you can connect with us anytime you need extra help attaining your goals.

Smart technology, before, during, and after

We’re fans of all things tech at One Medical, which is why we’ve figured out a way to leverage technology to seamlessly integrate the Live Well Visit into your busy life. Before you come in for your visit, we’ll ask you to complete a brief questionnaire using the One Medical app. Some things we’ll ask are the topics you want to cover, your sleep habits, and activity level. Your answers ensure your provider is well aware of your priorities so your in-office time is focused , personalized, and tailored to your health goals. Our tech-friendly tools come into play once you exit the exam room too: you’ll receive an in-app visit summary that includes all the information you and your provider covered during your visit so you don’t have to stress about memorizing any action items.

They’re quick (and painless)

Leave behind any fears you may have about poking, prodding, and awkward situations. We keep each Live Well Visit to a tight and tidy 25 minute package, so you can get back to your life as soon as possible. Our providers stay up to date on constantly evolving guidelines and best practices around tests and health screenings, so you can trust us to guide your care. Even if previous providers have told you that certain blood work or other tests are routinely required, those recommendations may no longer hold true; your One Medical provider will inform you of any care you truly need to stay healthy and work toward your health goals. If it turns out you need a follow-up visit to get it all done, we’ll help you schedule one.

Have you booked your Live Well Visit yet? Download our app and tap “Get Care” to get your visit on the books.

Spencer practices relationship-centered primary care, blending a traditional sensibility with up-to-date clinical knowledge and a strong focus on disease prevention. He enjoys getting to know his patients well, educating and empowering them to participate in health care decisions. Spencer completed his residency training at UCSF and practiced primary care, urgent care, sports medicine and adolescent medicine throughout the Bay Area before joining One Medical Group. He is certified with the American Board of Family Medicine. Spencer is a One Medical Group provider.

The One Medical blog is published by One Medical , a national, modern primary care practice pairing 24/7 virtual care services with inviting and convenient in-person care at over 100 locations across the U.S. One Medical is on a mission to transform health care for all through a human-centered, technology-powered approach to caring for people at every stage of life.

Any general advice posted on our blog, website, or app is for informational purposes only and is not intended to replace or substitute for any medical or other advice. 1Life Healthcare, Inc. and the One Medical entities make no representations or warranties and expressly disclaim any and all liability concerning any treatment, action by, or effect on any person following the general information offered or provided within or through the blog, website, or app. If you have specific concerns or a situation arises in which you require medical advice, you should consult with an appropriately trained and qualified medical services provider.

I became a member of One Medical, a primary-care practice that charges a $200 annual fee and has plans to double over the next two years. Here's what it was like.

• I signed up to be a member of One Medical, a primary-care practice that charges a $200 annual fee and also bills your health insurance.
• One Medical has plans to double its footprint over the next two years after an infusion of $350 million in funding that valued the company at $1.5 billion.
• Here's why it's going to be the primary-care startup to beat, as far as having a service that helps you book appointments online and easily connect with a provider.
• I tried out One Medical as part of an experiment to get all my healthcare taken care of via new models that aim to make getting healthcare easier.
• Visit Business Insider's homepage for more stories.

Over the past decade, a number of different efforts have popped up to disrupt the way primary care is provided.

Some come with monthly fees and don't take insurance, some use additional technology, and some are geared toward employers or toward the elderly in the US.

To understand how healthcare is changing, I tried to get all my healthcare done via startups that promise to make getting care easier. That included picking out a place to get primary care. 

Thinking of my own healthcare needs, I landed on One Medical, a company that charges a $200 annual fee and offers same- or next-day appointments with doctors or other healthcare professionals that users can book online. The company in 2018 raised $350 million in funding , and it's expecting to double the number of medical clinics it operates over the next two years. It currently has 72 locations in nine cities. 

Read more : Healthcare startups like Flatiron Health, One Medical, and Oscar Health all use an eerily similar font

Initially, I'd tried to sign up for an annual visit and a well-woman's visit as part of the appointment. It seemed like my only option after selecting the annual visit. I then picked a time slot.

I was surprised to find that there weren't any doctors available to meet with me at my nearest location, though there were appointments with other medical professionals such as physician assistants and nurse practitioners. I went back to One Medical's website and saw that there was a doctor at the Wall Street location, but she wasn't accepting new patients.

Not a big deal, as I remembered meeting mainly with PAs in my other New York primary care visits, so I went for it anyway. Since I booked my appointment, I noticed that there's now a doctor at the Wall Street location who is accepting new patients, so the shortage might have been temporary.

Jenni Vargas, One Medical's chief strategy officer, said that there's usually a mix of providers in each One Medical office, though the company finds that nurse practitioners and physician assistants have comparable customer satisfaction scores to doctors.

The day before my appointment, I got a call from One Medical. It turns out, I hadn't hit the right buttons as I was signing in. Initially, I'd planned to use the visit as my annual checkup, but since I'd basically done that earlier in the week at Tia, and because I'd have to reschedule, I decided to switch to a check-in visit to discuss some pain I'd been feeling in my knee after running a half marathon in March.

My appointment was at One Medical's Wall Street location, a few blocks from my office. It was slick getting up to the office, and the views prompted me to take a photo.

Related stories

We were on the 45th floor, and it was cool to see out over the water, with One World Trade to the left of my view.

The exam room I was in had an equally nice view. It tempted me to take a selfie when I had a minute to spare.

During the visit, I explained what was bothering me, what I assumed might've happened (the route took me over the Manhattan bridge, which was incredibly cool but also a steep downhill I hadn't trained for). My provider examined my knee and asked where I was feeling pain.

I had been stubborn and running on my knee as usual, which didn't do me any favors, so hearing from a professional that I should give it a rest was helpful. She gave me a course of action (rest, alternative exercise, knee brace, icing, and ibuprofen would all be key), and passed along a referral to a physical therapist should I need it.

I used One Medical's messaging feature to follow up about the progress of my knee and to make sure I wasn't missing anything. It was nice to have that communication channel open.

On my way out, I checked in with the front desk, which informed me that I didn't have to pay anything today, but I would have coinsurance associated with the visit. I called my health plan after, and the plan informed me that since my visit wasn't preventative, it would go toward my deductible, meaning I'll be on the hook for the full negotiated rate. I still haven't received a bill.

Vargas told me that now that I'm a member, I'll start to receive notifications for things like coming in to get my flu shot, or things I should do to keep myself healthy. So far, I've gotten messages about measles and seasonal allergies. The allergies one advised me to use my One Medical app (which I downloaded at Vargas's suggestion) to get care without coming in for a visit. Usually I just muddle through a few weeks of pollen-covered New York City, but if it gets bad, I might turn to the app for relief. 

The expectations One Medical has to live up to

Because I'd only have time to use One Medical once before submitting this, I turned to Ariel Schwartz , an editor on our science team who's a longtime One Medical member, to get her perspective on the company.

Schwartz had been using One Medical in San Francisco for a number of years and found it convenient (an office was in her office building).

But since moving to New York a year ago, she's been less excited about the service. For one, she found it hard to book an appointment with a doctor, rather than a PA or nurse practitioner.

And some of the perks that initially drew her to One Medical, like messaging and booking online, are now routinely available at other doctor's offices, making her rethink the annual fee.

That's a challenge for One Medical. As healthcare practices get more tech-savvy and customer-friendly, potentially all covered by a traditional copay rather than additional fee, One Medical will have to work harder to stand out.

I came into this assignment assuming that One Medical would be geared toward me, a healthy 26-year-old who usually goes in once a year for an annual exam. I'm less sure now if it's worth the additional $200, since I'm pretty hands-off. 

Also, with my high-deductible plan, I'm anxious to see how big my bill will be for the quick check-in visit.

But the jury's still out. Going forward, I'm interested to test out some of the more virtual features to see if it can prevent me from getting hit with a high office visit bill, given the high deductible health plan I'm on. If it can save me money on say, an urgent care visit down the line, it might be worth it. 

Are you a One Medical user? We'd love to hear about your experience. Contact the author at [email protected]. 

Watch: This tourniquet works like a zip tie and has a built-in timer

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One Medical Joins Amazon to Make It Easier for People to Get and Stay Healthier

Together, Amazon and One Medical will help more people get better care, when and how they need it

For a limited time, One Medical membership is available to new U.S. customers for $144 (28% discount) for the first year—the equivalent of only $12 per month

SEATTLE & SAN FRANCISCO--(BUSINESS WIRE)-- Today, Amazon (NASDAQ: AMZN) and 1Life Healthcare, Inc. (NASDAQ: ONEM, “One Medical”) announced that Amazon completed its acquisition of One Medical. One Medical’s seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past 15 years. Together, Amazon and One Medical look to deliver exceptional health care to more people to achieve better health outcomes, better care experiences, and more value, within a better care team environment. For a limited time, One Medical is offering annual memberships at the discounted price of $144 for the first year (regularly $199/year), the equivalent of $12 per month, to new customers. Redeem the One Medical membership promotion and learn more about what’s included.

“We’re on a mission to make it dramatically easier for people to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy, and coming together with One Medical is a big step on that journey,” said Neil Lindsay, senior vice president of Amazon Health Services. “One Medical has set the bar for what a quality, convenient, and affordable primary care experience should be like. We’re inspired by their human-centered, technology-forward approach and excited to help them continue to grow and serve more patients.”

“One Medical has been on a mission to help transform health care through its human-centered and technology-powered model to delight people with better health, better care, and better value, within a better team environment,” said Amir Dan Rubin, CEO of One Medical. “We now set our sights on delivering even further positive impacts for consumers, employers, care teams, and health networks, as we join Amazon with its long-term orientation, history of invention, and passion for reimagining a better future.”

“If you fast forward 10 years from now, people are not going to believe how primary care was administered. For decades, you called your doctor, made an appointment three or four weeks out, drove 15-20 minutes to the doctor, parked your car, signed in and waited several minutes in reception, eventually were placed in an exam room, where you waited another 10-15 minutes before the doctor came in, saw you for five to ten minutes and prescribed medicine, and then you drove 20 minutes to the pharmacy to pick it up—and that’s if you didn’t have to then go see a specialist for additional evaluation, where the process repeated and could take even longer for an appointment,” said Amazon CEO Andy Jassy. “Customers want and deserve better, and that’s what One Medical has been working and innovating on for more than a decade. Together, we believe we can make the health care experience easier, faster, more personal, and more convenient for everyone.”

One Medical sets a high bar for human-centered primary care experiences:

Access to primary care where, when, and how people prefer, with:

• Around-the-clock access through the One Medical app, giving people more control of how they seek care and the ability to do so from home or on-the-go
• On-demand virtual care services, like 24/7 video chats and easy in-app messaging, which are included in membership at no extra cost; for other services, such as in-office appointments, One Medical accepts most major insurance health plans
• Same and next-day in-office or remote visits, so people can quickly get the care they need
• Thoughtfully designed and welcoming One Medical offices, offering care close to where people work, live, and shop
• Walk-in availability for on-site laboratory services, making it easy to get lab work done where and when it’s most convenient

A comprehensive approach to make health care easier to navigate by offering:

• A health care home base with primary care providers that help manage a person’s full health picture; from preventive and acute care needs, to chronic disease and mental health concerns
• Pediatricians and family care providers available in a growing number of locations, serving children and families
• Providers trained to address both physical and mental health needs, which may include lifestyle recommendations, medications, or referrals to appropriate specialists
• Clinical and digital integrations with leading hospital networks across the U.S. for more seamless access and coordinated care across primary and specialty care services
• Easy access to vaccine and medical records, prescription renewals, specialty referrals, and lab results in the One Medical app
• Outstanding care for seniors in a growing number of locations, with teams specialized in serving people on Medicare

A more human health care experience enabled by:

• Highly engaged clinicians focused on meeting the whole needs of people, thinking about health care comprehensively, and taking time to treat people as people and not solely as diagnoses
• More time in appointments to engage with providers for more personalized and comprehensive health care
• Proactive app reminders for follow-up care and referral needs facilitating better prevention and coordination of care so the dots are better connected for people to get and stay healthier
• A human-centered and technology-powered approach, offering an easy-to-use app and innovative clinician tools to simplify the experience for both the patient and the provider

For customers looking for additional information, here are answers to some frequently asked questions:

What does the One Medical membership fee cover?

The One Medical annual membership fee covers access to One Medical’s on-demand and asynchronous virtual care services as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app (at no additional cost), featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.

What does One Medical joining the Amazon family mean for current One Medical members?

One Medical members can continue to count on One Medical for the high-quality care and high-level of service they receive. One Medical looks forward to continuing to increase access to care and improve health outcomes with the support of Amazon.

How does One Medical differ from a typical primary care or urgent care practice?

One Medical aims to make health care easier to access and even enjoyable, while improving health outcomes for people across every stage of life. One Medical offers same and next-day in-office or remote visits, seamlessly paired with 24/7 on-demand virtual care services through the One Medical mobile or web app, allowing members to seek care when and where it’s most convenient to them. One Medical is designed to better serve the needs of its patients and providers, including through thoughtfully designed and welcoming offices across the U.S., appointments that start on time, more appointment time with providers, and onsite labs. One Medical provides a comprehensive and human-centered primary care experience, including preventive and everyday health visits, chronic care management, pediatric and mental health services in a growing number of locations, and more . Members enjoy access to 24/7/365 virtual care services through the One Medical app, which allows them to continue their care from the comfort of home or on the go, whether it’s for acute needs at odd-hours, or to simply manage follow-up needs and prescription renewals.

Do Amazon Prime members receive One Medical memberships?

No, One Medical membership is separate from Prime membership. For a limited time, One Medical membership, regardless of Prime membership, is available to new U.S. customers for $144 for the first year (regularly $199/year), the equivalent of $12 per month. Visit here to redeem the One Medical membership promotion and learn more about what’s included.

How do Amazon and One Medical protect private health information?

The Health Insurance Portability and Accountability Act (HIPAA) governs what One Medical, Amazon, and others can do with Protected Health Information and this includes information like medication history, medical conditions, and treatment information. Amazon and One Medical have extensive experience protecting data of all kinds appropriately across a variety of businesses and nothing about this acquisition changes Amazon or One Medical’s commitment to privacy or the strong protections we have for Protected Health Information.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews .

About One Medical

One Medical is a U.S. national human-centered and technology-powered primary care organization with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. One Medical’s vision is to delight millions of members with better health and better care while reducing costs, within a better team environment. One Medical’s mission is to transform health care for all through a human-centered, technology-powered model. Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the “One Medical” brand.

Cautionary Statement Regarding Forward-Looking Statements

This press release contains forward-looking statements. We use words and phrases such as anticipate, believe, expect, intend, look to, set our sights on, mission, future, and similar expressions to identify forward-looking statements. Actual results could differ materially from those contemplated by the forward-looking statements. Factors that could cause actual results to differ materially include the following: Amazon may be unable to achieve the anticipated benefits of the transaction; Amazon may be unsuccessful in integrating One Medical’s business into its operations; operating costs, customer loss, and business disruption (including, without limitation, difficulties in maintaining relationships with employees, customers, partners, and commercial counterparties) may be greater than expected; Amazon may assume unexpected risks and liabilities; initiatives with One Medical may distract Amazon’s management from other important matters; regulatory impediments may arise, either with respect to the acquisition itself or Amazon’s operation of One Medical’s business; and the other factors discussed in “Risk Factors” in Amazon’s Annual Report on Form 10-K for the fiscal year ended December 31, 2022 and in Amazon’s other filings with the SEC, which are available at http://www.sec.gov . Amazon assumes no obligation to update the information in this press release, except as otherwise required by law. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date hereof.

Source: Amazon.com, Inc.

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Virtual visits

Get virtual care for minor health concerns.

Virtual visits: health care anytime, anywhere

We understand sometimes you might not feel well enough to drive to a clinic or your provider’s office. That’s why we offer virtual visits so you can see a provider when and how it’s most convenient for you.

Quick Care Video Visits

• For kids 2+ and adults
• Available 24/7 – meet with the next available provider
• We’ll bill you or your insurance

Learn more about this visit

Video visits with your provider

• For kids and adults
• Often available by appointment with members of your care team
• We'll bill your insurance
• For kids 2-11 and adults
• Available 24/7 – use Symptom Checker to see if you’re eligible

Get started with virtual visits

What are virtual visits.

Virtual visits are another way for you to get health care with a provider . Just like an in-person urgent care or visit to your provider’s office, you can get care for minor illnesses like cold, flu or sinus infection through these video visits.

What types of care can I get using virtual visits?

Quick Care Video Visits help you or your child age 2 or older see a provider quickly for minor health concerns. Our video visit providers are here for you 24/7.

You also can meet with your care team during office hours via video instead of driving to their office.

E-visits are also a great option to get care any time of day. Just complete a questionnaire and get an email response from a provider within an hour. To see if an e-visit is a telehealth option for you, use Symptom Checker. This tool can help you find the right type of care based on your symptoms.

What are the benefits of virtual visits?

The biggest benefit of virtual visits is getting health care without leaving the house when you’re sick. Also no need to load up the car with your sick child (and their siblings) to drive and sit in a busy waiting room.

Who can use virtual visits?

Virtual visits are available to almost everyone in your family, though kids younger than 2 years old still need to be seen by their own provider. Ask your child’s pediatrician about scheduling a video visit or an in-person appointment instead.

If you’re 18 or older and physically located in Illinois, Wisconsin or Michigan, you can request a video visit. You also can request video visits for kids ages 2-17 if you’re their legally authorized representative.

Are virtual visits safe?

When doing virtual visits, you can rest assured we protect your health information . Video visits are powered by Zoom and feature telehealth security measures such as meeting IDs and visit verifications to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.

Can I use virtual visits if I think I have COVID?

Yes, virtual visits can be an option for care if you think you’re experiencing COVID symptoms. Contact your primary care provider to ask if they can see you either in person or with a video visit. Or hop on a Quick Care Video Visit anytime to discuss your symptoms and testing options.

If you’ve tested positive for COVID, use Symptom Checker to find the right type of care for you. You may be able to complete an e-visit questionnaire for treatment options.

How do I start a virtual visit?

Our telehealth visits start in LiveWell . Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.

Don’t have an account yet? Set up a LiveWell account now.

Your virtual visit options

When you can’t pencil in an appointment

Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits , you can see a provider any time and from anywhere, 24/7.

When you want comfort in a familiar face

A little reassurance from the care team you know and trust can go a long way. Video visits with your provider are just like office visits – minus the trip.

When you need the right visit, right now

Symptom Checker can help you find the right type of care based on your symptoms. From 24/7 e-visits and Quick Care Video Visits to in-person urgent care, we’ll recommend the best visit for you.

Still need a LiveWell account?

Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.

Learn more about LiveWell and its features .

Create your LiveWell account

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Livewell with advocate aurora health frequently asked questions.

The LiveWell app and website make it easier than ever to manage your health and access the care you need, when and where you need it. You'll be able to manage appointments, medications and more for yourself and for everyone who counts on you to manage their health and wellness.

You can access LiveWell from the comfort of home when you’re on your computer or tablet. And when you’re on the go, the LiveWell app is a convenient way to stay connected to your care, anytime and anywhere. You can download the app from:

Get started by reading through the frequently asked questions about LiveWell. If you can't find an answer to your question, call the LiveWell support team at 855-624-9366 or email [email protected] .

When should I use LiveWell?

The LiveWell app ( iOS  |  Android ) or website makes it easier than ever to manage your health and access the care you need, when and where you need it. You'll be able to message your provider, manage appointments, refill prescriptions, conduct virtual visits and more.

If you need same-day medical advice, please call your clinic directly. If you're experiencing a life-threatening emergency, dial 911 immediately.

Do I need to be a patient to sign up for LiveWell?

Anyone age 18 and older can sign up, even if you aren’t an Advocate Health Care or Aurora Health Care patient. If you’re 12-17 years old, you must be a patient as your provider will need to complete the LiveWell sign-up process for you.

Where do I start?

Reading the FAQ is a good first step.

Once you're ready to get started:

• First, you'll need to register for an account on the LiveWell app ( iOS | Android ) or website . Or you can continue as a guest on the LiveWell app by selecting I'd like to proceed as a guest at the bottom of the home screen.
• How to activate your LiveWell account from your mobile device
• How to activate your LiveWell account from your computer
• You also can create an account from the LiveWell app or website by answering a few questions about yourself. From the LiveWell app or website, select Sign up now or Create an account to create a new account.
• We'll use your answers to connect your new account with your existing medical record.

What if I don't have an email account?

You will need an email account to access and receive updates through the system. If you don't have an email address, you can create a free email account with Google, Yahoo and many other sites.

How do I get the LiveWell app on my mobile device?

You can download the app on your mobile device from the App Store (iOS) or Google Play (Android) .

What’s the difference between using the LiveWell app as a guest versus a registered user?

As a guest, you'll be able to use the LiveWell app ( iOS | Android ) to find the care you need, whether that means finding a doctor or finding an immediate or urgent care location. You’ll also be able to enjoy our wellness offerings, including guided meditations, health quizzes and health e news stories.

If you register for a LiveWell account, you’ll have access to the features listed above in the app plus the ability to manage your health and wellness – as well as the health and wellness of everyone who counts on you. As a registered user, you can use these features and more:

• schedule video visits and e-visits
• send messages directly to your providers
• schedule, reschedule and cancel many of your appointments
• confirm information and fill out forms during appointment PreCheck-In
• conveniently check test results
• refill and renew prescription medications
• view billing statements and pay copays and balances

Can I access LiveWell through my tablet?

You can access the LiveWell app on your iPad as well as any Android tablet that has the Google Play store. Go to the App Store (iOS) or Google Play (Android) to download the app.

What are the computer system requirements for LiveWell?

The LiveWell website is supported by these browsers within their latest two releases.

If you use our LiveWell mobile app ( iOS | Android ), we support:

• Apple devices running iOS 14 and above
• Android devices running version 7.0 and above

I've completed the LiveWell registration, but the submit box is grayed out. What should I do?

If you're unable to submit your registration, make sure cookies and JavaScript are enabled in your browser.

You can also try clearing your browser cache to solve the problem.

Why is my account disabled?

If you're unable to sign in to your LiveWell account, or if you're receiving an "account disabled" message, it could be because:

• You’ve entered incorrect sign-in information too many times in a row – Our system only allows five failed attempts before locking you out. These attempts are cumulative, so if you try to sign in Monday then try four more times Friday, it will still count as five failed attempts. This is true no matter how much time has passed between sign in attempts.
• Your web browser has saved an outdated password – Try entering your password instead of using the saved autofill password.
• Your password or username is incorrect – You may be typing in the wrong username and/or password when trying to sign in. Try using the Forgot Username? or Forgot Password? links beneath the Sign In button to reset or recover your information.
• The person for whom you have proxy access may be incarcerated – Proxy access isn’t allowed during their incarceration.

See all security & sign-in FAQ

Why is my account blank?

There are two reasons you might see missing information in your account:

• You're a new patient – Once you have your first appointment with a primary care doctor (this includes providers at either Advocate Health Care or Aurora Health Care), they'll help get your medical records transferred to our system.
• Your account info doesn't match your medical records – If the name on your medical records is Melissa, and the name you registered with is Missy, the system may not recognize the match. If you registered with different information, call LiveWell support at 855-624-9366 .

See all missing information FAQ

I was signed out of my LiveWell account while using it. What happened?

For security reasons, LiveWell automatically times out after 20 minutes of inactivity. If you were automatically signed out, please wait five to 10 minutes before signing back into the LiveWell app ( iOS | Android ) or website . As an added precaution, and to protect your privacy, please sign out of LiveWell whenever you leave your computer.

At times, LiveWell may be unavailable due to system maintenance. Generally, we try to perform maintenance between midnight and 5 a.m.

Is LiveWell available in any languages besides English?

LiveWell is currently available in English and Spanish. We’re working to translate LiveWell for patients who prefer to access their health information in other languages.

How do I choose my language preference in the LiveWell app or website?

To update your language preference while using the LiveWell website:

• From the LiveWell website , select “Ver en Español” in the upper right corner of the page to switch to Spanish. Select “View in English” to switch to English.
• Once you’ve logged in to LiveWell, you can also select the globe icon in the upper right corner to switch between available languages.

If you’re using the LiveWell app, the language you see is determined by the language setting on your phone or tablet (e.g., if Spanish is your language setting on your device, your LiveWell experience will automatically be in Spanish).

• To change the language you see while using the LiveWell app, update your device’s language setting then relaunch the LiveWell app.

Can I get help using LiveWell in a language other than English?

Our Language Services team is available for interpretation support. Call the LiveWell support team at 855-624-9366 and our teammates will connect you with an interpreter to help answer your questions.

Is my personal health information secure?

Yes, the LiveWell app ( iOS | Android ) and website are secure environments. For more information, see our privacy policy .

When I try to sign in, there's a problem with my username or password. What should I do?

• Remember the password field is case sensitive. Double check to make sure your Caps Lock key is not engaged if you're on a computer.
• Make sure you're not entering extra spaces in either the username or password fields.
• Try recovering your username or resetting your password by choosing Forgot Username? or Forgot Password? beneath the Sign In button in the LiveWell website . In the LiveWell app ( iOS | Android ), tap Forgot? in the username and password fields.

I forgot my username. How do I find it?

If you've forgotten your username, complete the following steps:

• From the main LiveWell website sign in page , select the Forgot Username? link beneath the Sign In button. From the LiveWell app ( iOS | Android ) sign in screen, tap Forgot? in the username field.
• Complete the form to recover your username.
• You'll need your first and last names, date of birth and ZIP code to complete the recovery process.

If you have an email address on file with us, your username will be emailed to that email address.

I forgot my password. How do I find it?

• From the main LiveWell website sign in page , select the Forgot Password? link beneath the Sign In button. From the LiveWell app ( iOS | Android ) sign in screen, tap Forgot? below the password field.
• Enter your username and date of birth.
• On the LiveWell app or website, you’ll be prompted to verify your identity by having a one-time use security code sent to the email or texted to the phone number you’ve provided in your LiveWell account.
• Once you’ve retrieved the code and used it to verify your identity, you’ll be able to enter a new password.

How do I change my password?

Sign in to the LiveWell app ( iOS | Android ) or website using your current password (if you don't remember your password, see the "I forgot my password. How do I find it?” FAQ above).

On the LiveWell website:

• Choose Your Menu .
• Under Account Settings , choose Security Settings .
• Under  Change Password , enter your current password and your new password.
• Confirm your new password then click Save .

On the LiveWell app:

• Choose Menu .
• Choose Account Settings and then choose Account Settings .
• Choose  Change Password .
• Enter your current password and your new password.
• Confirm your new password then choose Submit .

How do I change the email address I use for LiveWell?

• Sign in to the LiveWell app ( iOS | Android ) or website .
• Select Your Menu or Menu .
• Under Account Settings , choose Personal Information .
• Under Contact Information , choose Edit .
• Enter or edit your email address. Then select Save Changes .

What is two-step verification?

Two-step verification is an additional layer of security designed to protect the information in your LiveWell account. In addition to signing in to LiveWell with your username and password, two-step verification prompts you to enter a one-time use security code that helps us verify your identity.

Each time you sign in to your account, you’ll choose to receive your one-time use security code via email or text message. Once you successfully enter your code, we can verify your identity and sign you in.

Two-step verification is turned on by default, but you can review security features and more in your LiveWell account settings at any time. We recommend using two-step verification to help keep your personal and health information secure.

If you're unable to sign in to your LiveWell account or if you're receiving an “account disabled” message, it could be because:

• You've entered incorrect sign-in information too many times in a row – Our system only allows five failed attempts before locking you out. These attempts are cumulative, so if you try to sign in Monday then try four more times Friday, it will still count as five failed attempts. This is true no matter how much time has passed between sign in attempts.
• Your browser has saved an outdated password – Try entering your password instead of using the saved autofill password.
• Your password or username is incorrect – You may be typing in the wrong username and/or password when trying to sign in. Try using the Forgot Username? or Forgot Password? links beneath the Sign In button in the LiveWell website to reset or recover your information. From the LiveWell app ( iOS | Android ) sign in screen, tap Forgot? in the username or password field.

I keep getting a redirect loop. How can I sign in?

If you're getting a redirect loop, make sure cookies and JavaScript are enabled in your browser.

How do I know the messages I send are secure and will only be seen by my care team?

Advocate Health Care and Aurora Health Care have always maintained pride in exceeding Health Insurance Portability and Accountability Act (HIPAA) security requirements. We ensure your identity and personal information are safe and secure.

When you send a message to your doctor's office, your message is sent over a secure connection directly to your care team.

What is proxy access for dependents?

"Proxy" means you’re a person authorized to represent someone else. With proxy access in LiveWell, you’re granted access to a patient’s medical record in order to supervise or help with their care.

Parents or legal guardians may request proxy access to their child’s account, and you can request access to an adult’s account if you have power of attorney. If you don’t have power of attorney, the adult patient can choose to share their medical record with you.

How can I see the accounts I'm proxy for?

• Select the down arrow next to your name in the upper right corner. You’ll see icons for each account you have access to.
• Choose the icon for the account you'd like to view.

How can I request access to a child's medical information?

If you are a child’s parent or legal guardian, you can view their medical information and manage their care in LiveWell through proxy access. Proxies of children between the ages of 0-11 have a full view of the child’s information, while proxies of children between the ages of 12-17 have a limited view of the child’s information by default. Patients 12-17 years old can grant expanded proxy access to their parent or legal guardian if they choose. When a patient 12-17 years old is of diminished capacity, full view of the child’s information is granted to proxies.

To access a child’s account, sign in to the LiveWell website . Select Request Family Access from Your Menu . Then select Child Proxy . Account access should be available within a few business days.

How can I request access to an adult's medical information?

To access an adult’s record if you don’t have power of attorney for them, the adult needs to grant you access to their medical records. From their account on the LiveWell website , they should select Share My Record from Your Menu . On the next screen they should choose Friends and family access . If you do have power of attorney, complete the authorization for proxy access form [PDF] to request access to their records.

Why do I need proxy access if I already have power of attorney?

While power of attorney lets you make certain decisions about a child's or dependent's health care, proxy access allows you to view their medical information in their LiveWell account.

You can request proxy access through the LiveWell app ( iOS | Android ) or website .

What information can I see once I have access to my family member's account?

A full view is available for dependents between the ages of 0-11 and for adults 18 and older. A limited view is available for dependents between the ages of 12-17 – for these dependents, you can see immunizations, allergies, medications (except contraceptives), refill medications, all labs (except pregnancy tests, drug screens, OB images and STI tests), letters, appointments (except OBGYN, behavioral health and school-based care visits), and you can message your dependent’s provider. However, after-visit summaries for any of your dependent’s visits aren’t available. Patients 12-17 years old can grant expanded proxy access to their parent or legal guardian if they choose. When a patient 12-17 years old is of diminished capacity, full view of the child’s information is granted to proxies.

Why can't I see my child's complete health information?

Like other health systems across the country, Advocate Health Care and Aurora Health Care follow state and federal regulations in regard to limiting online access to 12- to 17-year-olds’ patient records. These patients are entitled to consent to treatment for a small subset of conditions (e.g., behavioral health, pregnancy care, sexually transmitted infection screening or treatment, etc.) and a right to confidential healthcare. Consistent with other organizations, Advocate and Aurora don’t share these treatment visits with parents or guardian proxies by default through LiveWell.

For children 12-17, you can view immunizations, allergies, medications (except contraceptives), refill medications, all labs (except pregnancy tests, drug screens, OB images and STI tests), letters, appointments (except OBGYN, behavioral health and school-based care visits) as well as message your dependent’s provider. However, after-visit summaries for any of your dependent’s visits aren’t available.

Parents or guardians have the right to request limited proxy access for their 12- to 17-year-old through LiveWell at any time. Patients 12-17 years old can grant expanded proxy access to their parent or legal guardian if they choose, which includes the subset of conditions specified above.

Parents and guardians have a right to review any of their child’s health information not appearing in LiveWell. Submit a request to access Advocate medical records or Aurora medical records . We encourage parents and guardians to speak with their child and their child's doctor to discuss any questions or concerns.

Virtual visits – sometimes called telehealth visits – are a quick, convenient way for you to get health care with a provider from home – or anywhere. Just like an in-person urgent care visit or a trip to your provider’s office, you can get care for minor illnesses like cold, flu or sinus infection with virtual care.

What is a video visit?

Video visits are another way to get medical care virtually with a video call. You can have a secure, private visit from the comfort of home – or wherever you happen to be.

We offer two types of video visits: Quick Care Video Visits and video visits with your primary care provider, specialist or other members of your care team.

What is a Quick Care Video Visit?

Quick Care Video Visits help you see a provider quickly – just like an in-person urgent care visit. These video visits offer 24-hour care for minor illnesses with the next available provider. During your video call, the provider will evaluate your condition, offer a diagnosis and share their treatment plan. For minor illnesses like cold, flu or sinus infection, these video visits can be a convenient alternative to going to a clinic or urgent care. You can also start a Quick Care Video Visit to see if a birth control or wrinkle cream prescription is right for you.

To help you get started, check out these instructions for Quick Care Video Visits .

What is a video visit with my primary care provider, specialist or another member of my care team?

Video visits with your primary care provider, specialist or other members of your care team let you meet with your own provider via video instead of coming into the office. If your provider has decided a video visit is appropriate for your situation, they'll suggest and schedule one with you.

If you'd like to request one yourself, call your provider's office directly to schedule the visit.You may also schedule in LiveWell, and if the appointment type is available for a video visit, you can request online. Keep in mind that some appointments, like wellness exams, need to be in person. And if you’re a new patient establishing care with a provider, you may also request a video visit. Please note, at the time of your visit, you must be physically located in the state in which your provider is licensed to practice telemedicine.

To help you get started, check out these instructions for video visits with your primary care provider, specialist or other members of your care team .

Can I use insurance to cover the cost?

Yes, we'll bill your Quick Care Video Visit* or video visit with your primary care provider, specialist or another member of your care team to your insurance, including Medicare and Medicaid as your primary or secondary insurance.

Your visit is subject to any co-insurance, co-pay or deductible – just like an in-person visit. If you don’t have insurance, the visit is estimated at $75-$340. We'll send you an estimate.

*Insurance doesn’t cover Quick Care Video Visits for wrinkle cream prescriptions. These video visits cost $40.

Will prescriptions, tests or other services be covered by the video visit cost?

Prescriptions, additional tests or other services will be billed to insurance for most video visits as only the consultation, diagnosis and treatment plan are considered part of the video visit.

Insurance doesn't cover video visits for wrinkle cream or wrinkle cream prescriptions, but we offer both at an affordable price.

Will I meet with my primary care provider for my video visit?

Quick Care Video Visits you request through the LiveWell app ( iOS | Android ) or website will not be done by your provider. We have qualified providers trained in telehealth on call to perform video visits.

Video visits that have been scheduled by your primary care provider, specialist or other members of your care team will be done by that provider.

Can someone else, like a family member, join my video visit?

If a friend, family member or caregiver attends your in-person appointments for your assistance or comfort, they can also join your video visit if they have access to the Zoom app, which you'll use to conduct your secure video visit on your computer. When you begin your video visit, ask your provider for the Zoom meeting ID and password, which you can then share with whomever you want to join your video visit.

Can I use video visits if I think I have COVID?

Yes, you can use virtual visits if you think you’re experiencing COVID symptoms. Just hop on a Quick Care Video Visit in the LiveWell app ( iOS | Android ) or website for 24-hour care with the next available provider to discuss your symptoms and testing options. Or contact your primary care provider to see if you can schedule a same day in person or video visit.

If you’ve tested positive for COVID, complete an e-visit questionnaire and the next available provider will respond with treatment options.

If you think you're experiencing an emergency, dial 911.

Who can request a Quick Care Video Visit?

Anyone over the age of 18 who's physically located in Illinois, Wisconsin or Michigan can request a video visit. Our video visit providers are only licensed to practice telemedicine in Illinois, Wisconsin and Michigan.

For example, if you live in Illinois and go on vacation in Florida, you can't do a video visit while on vacation. However, if you live in Florida and go on vacation in Illinois, you can do a video visit with one of our providers.

You can also request a video visit on behalf of minors ages 2 up to 18 if you're their legally authorized representative. For a video visit, the minor must be present and visible with you for the duration of the appointment.

When you submit a video visit on behalf of a minor between the ages of 12-17 years old, you must use their proxy account. Don't use your own account to request a video visit for your dependent. Learn more about proxy/dependent care .

Children under 2 aren't eligible for Quick Care Video Visits – but talk to your pediatrician to schedule an in-person visit.

We're able to provide Quick Care Video Visits if you have Medicare or Medicaid as your primary or secondary insurance.

When should I use a Quick Care Video Visit?

Quick Care Video Visits are available for people 2 years and older (unless otherwise noted) who are experiencing minor symptoms or conditions covered in this list. Learn more about starting a Quick Care Video Visit in Illinois or Wisconsin .

Use a video visit for:

Adult conditions and symptoms:

• Abdominal discomfort or upset stomach
• Acid reflux
• Birth control prescriptions
• Constipation
• COVID (coronavirus)
• Eye discharge or drainage
• Joint pain and stiffness
• Minor burns
• Minor skin injuries
• Nasal congestion
• Nausea and vomiting
• Neck and back pain
• Painful urination
• Respiratory flu symptoms
• Respiratory infections
• Sinus drainage
• Sinus infections
• Sinus problems
• Skin rashes
• Sore throat
• Sprains and strains
• Stuffy nose
• Upper respiratory infection
• Urinary concerns
• Vaginal discharge and irritation
• Wrinkle cream prescriptions

Pediatric conditions and symptoms:

• Cough (for children 5 years old and up)
• Pink eye (for children 3 years old and up)
• Sinus infections (for children 10 years old and up)
• Sore throat (for children 5 years old and up)

Children younger than 2 years of age aren’t eligible for Quick Care Video Visits. Contact your pediatrician to inquire about scheduling a video visit or an in-person appointment.

If you’re experiencing symptoms not listed here, please contact your primary care provider or nearest health care location. For medical emergencies, please call 911. Please be aware your symptoms may require further testing at a nearby lab or health care location.

Can I follow up with my Quick Care Video Visit provider after the visit?

If you have additional medical questions after your Quick Care Video Visit, you can call 844-284-0381 to speak with a virtual health nurse. If your symptoms are not improving, we recommend you follow up with your regular provider.

How long should I wait for a video visit with my primary care provider, specialist or another member of my care team to begin?

Please wait for 30 minutes past the scheduled start time of your visit. If your provider hasn't joined the visit by then, leave the video visit and contact their office to reschedule.

How do I check in for my video visit appointment?

You will check yourself in online. You can check in and complete your visit from the LiveWell app ( iOS | Android ) on your mobile device or from the LiveWell website on your computer. Please get started 15 minutes before your appointment so you have time to complete the check-in process.

Please note that during times of high volumes, wait times can be longer and your provider may join the visit after your scheduled start time. If you need to step away from your computer, please watch for an email notification indicating your provider is ready to begin. However, we suggest starting your video visit right away after you complete check in. This way you won't miss this important notification to start your video visit.

Can my video visit be canceled?

Before your visit starts, you can cancel your visit using the LiveWell app ( iOS | Android ) or website .

• Sign in to the LiveWell app or website.
• On the website, select Visits .
• On the app, select Manage appointments .
• Find your video visit appointment and select Cancel appointment .
• Choose your reason for canceling.
• Select Confirm cancelation .

At any time during the video visit, the provider may advise you to seek in-person treatment. If it appears that your symptoms suggest an emergency, they'll advise you to seek care at the closest emergency department.

How do I end a video visit?

Once you're done meeting with your provider, select Leave Meeting .

Are video visits safe and private?

Video visits from the LiveWell app ( iOS | Android ) on your mobile device or the LiveWell website on your computer, which are powered by Zoom, are safe, secure and private.

Zoom is a dedicated portal for video visits on your computer, and Advocate Health Care and Aurora Health Care have enhanced security measures like meeting IDs, visit verification and unique passwords to ensure only you and your provider have access to your video visit.

What are e-visits and when can I use them?

E-visits are an online care offering that may be available to you when you use Symptom Checker to help you choose the right type of care. This type of visit allows you to receive medical care from the comfort of home – or from wherever you happen to be, 24/7.

During an e-visit, you'll fill out a questionnaire about the specific symptoms you're experiencing. One of our providers will evaluate your symptoms and email you what to do next, so you can get back to being you – all by messaging you through the LiveWell app ( iOS | Android ) or website within one hour.

For minor issues such as back pain, cold symptoms and urinary infections, e-visits offered through Symptom Checker in LiveWell can be a convenient, cost-effective alternative to going to a clinic or urgent care.

Yes, we’ll bill your e-visit to your insurance. Your visit is subject to any co-insurance, co-pay or deductible – just like an in-person visit. You'll receive a statement detailing your financial responsibility. If you don’t have insurance, the visit is estimated at $60-$195.

We're also able to provide e-visits if you have Medicare or Medicaid as your primary or secondary insurance.

Will prescriptions, tests or other services be covered by the e-visit cost?

Any prescriptions, additional tests or other services will be billed separately to insurance. Only the consultation, diagnosis and treatment plan are considered part of the e-visit.

Will my primary care provider perform the e-visit?

While your own provider won't perform your e-visit, rest assured another qualified provider will evaluate your symptoms and email you what to do next.

If you’d like to follow up with your own provider about a nonurgent, existing health concern you’ve already discussed with them or a medication you’ve already been prescribed, you can send them a LiveWell message. However, new, nonurgent health concerns or new medication requests require a new visit appointment – please continue with an e-visit instead of sending your provider a message.

Who can submit an e-visit?

If you're an Advocate Health Care or Aurora Health Care patient, are 18 or older and are physically located in Illinois, Wisconsin or Michigan, you can use Symptom Checker and submit an e-visit for yourself if it’s offered to you. You can also use Symptom Checker and submit an e-visit for kids ages 2-11 if you're their legally authorized representative and an e-visit is offered. You must be physically located in Illinois, Wisconsin or Michigan to start an e-visit. Our e-visit providers are only licensed to practice telemedicine in Illinois, Wisconsin and Michigan. For example, if you live in Illinois and go on vacation in Florida, you can't do an e-visit while on vacation.

Note to parents and legal guardians: When you use Symptom Checker and submit an e-visit on behalf of a minor child if offered based on their symptoms, you must use the child's proxy account. Don't use your own account to submit an e-visit for your dependent. Learn more about proxy/dependent care .

We’re unable to offer care through Symptom Checker for children under 2 and teens ages 12-17 – but talk to your pediatrician to schedule an in-person visit.

When are e-visits recommended?

Once you use Symptom Checker, you may be offered an e-visit for this set list of common, nonurgent symptoms.

• Anxiety or depression
• Bladder or urinary infection
• Birth control refill
• Cold symptoms
• COVID symptoms (with positive test result)
• Eczema flare
• Genital herpes
• Erectile dysfunction
• Head lice (pediatric)
• Nausea, vomiting or diarrhea
• Vaginal discharge or irritation

What's the process for completing an e-visit using LiveWell?

If you’d like to explore the telehealth options available to you, use Symptom Checker and an e-visit may be appropriate based on your symptoms.

• On the LiveWell website, from Your Menu , choose Symptom Checker under Find Care .
• On the LiveWell app, select MyChart . From Menu , choose Symptom Checker under Find Care .
• Answer questions about your symptoms, and we’ll determine the right type of visit for you.
• If an e-visit is offered to you and you choose this type of visit, accept the terms and conditions.
• Choose a reason for your visit and choose a pharmacy.
• Answer questions about your condition.
• Submit your questionnaire.

Once you've submitted your questionnaire, a provider will respond to you through the LiveWell app or website. We’ll typically respond within one hour of submission.

Can my e-visit be canceled?

Once you’ve submitted your e-visit questionnaire, you’ll be unable to cancel the e-visit online. Please call 844-284-0381 to cancel your e-visit instead. At any time during the e-visit, the provider may advise you to seek in-person treatment.

Can I follow up with my e-visit provider after the visit?

If you have follow-up questions or concerns after your e-visit, call 844-284-0381 to speak with our virtual health nurse. If your symptoms persist or worsen, please contact your primary care provider.

What types of appointments can I book online?

With LiveWell, you can generally schedule, reschedule and cancel appointments for health services such as primary care, rehab therapy, mammograms, heart scans and more – allowing you to make appointments when, how and where you want.

The types of appointments you can book through the LiveWell app ( iOS | Android ) or website depend on your age, health concerns and how long you've been seeing your doctor.

For instance, if you're a new patient, you'll be able to schedule an appointment with a primary care doctor only. If you're an established patient – meaning you've seen the provider before, you've seen them within the past three years and your provider allows online scheduling – you'll be able to book appointments for:

• Routine follow-ups
• Physical exams
• Illness/injury exams
• Workers comp exams
• CT calcium heart scans
• Annual mammograms*

*When scheduling a mammogram online, you'll need to complete a questionnaire. If your answers to certain questions fall outside the question parameters for a simple screening mammogram – or if it's been less than a year since your last mammogram – you'll need to call your provider to make the appointment.

Can I make an appointment with a doctor I've never seen before?

If you don't have a primary care provider or if you need to book another type of appointment for the first time:

• Sign in to the LiveWell app ( iOS  |  Android ) or  website .
• From the LiveWell website, select   Your Menu , then under Find Care, select Appointments .
• From the LiveWell app, select   MyChart then Menu . Under Find Care, select Appointments .
• Under Schedule a service or find a new provider, select the All options tile.
• Select the tile of the type of appointment you’d like to schedule, then select the right New Patient Visit tile for you.
• Follow the prompts to schedule your appointment.

Why can't I make an appointment with the doctor I want to see?

There may be a few reasons for this:

• If you haven't seen your provider within the last three years or don't have an upcoming appointment scheduled with them, you won't be able to schedule an appointment with that provider online. Instead, you'll need to call that provider's office to schedule your appointment.
• Only certain types of appointments are available for online scheduling. If you don't see the type of appointment you need, call your provider directly.
• Some appointments require more time than others. There may not be enough time available for the type of appointment you're trying to schedule.
• Some providers do not use the LiveWell scheduling tools.

Can I choose when to come in for laboratory services?

Yes, just select Find Urgent Care/Lab Services to search and view ACL Laboratories locations near you. Then select Get in line to pick a time and location that works best for you. You can choose to come in now or find a time that works best for you later today or tomorrow.

You can schedule testing for COVID on the LiveWell website by selecting Your Menu . Under Find Care choose Self-Scheduled Care . On the LiveWell app, scroll down to find COVID testing on the home page.

Why am I unable to schedule a radiology appointment?

With the exception of simple screening mammograms and CT calcium heart scans, it's not possible to make radiology appointments online using the LiveWell app ( iOS | Android ) or website . This is due to the complex nature of most radiology appointments and the special instructions that go along with each appointment.

Contact the radiology clinic directly to make an appointment. If you're unsure which clinic you should contact or have other questions, call your doctor's office.

Why are some appointments listed as To-Do items?

Appointments listed as To-Do items under My Record are recommended based on your age, gender or health history.

You can send an appointment request to complete this To-Do item by selecting Request appt .

How do I book an appointment using LiveWell?

• Select Schedule an appointment from Visits on the LiveWell website. Or select Schedule an appointment from Manage appointments on the LiveWell app.
• Choose the provider you'd like to see or choose a reason for scheduling.

How can I schedule an appointment for my child or dependent?

If you're a proxy for a minor or an adult, you can schedule an appointment for them in the LiveWell app ( iOS | Android ) or website .

• Select the arrow to the right of your name in the upper right corner.
• Choose the icon for the dependent you'd like to schedule for.
• Once you’ve selected their account, select Visits and then Schedule an appointment on the LiveWell website. Or select Manage appointments on the LiveWell app.

How can I reschedule an appointment?

If you need to reschedule an existing appointment:

• Sign in to the LiveWell website.
• Select Visits .
• Choose Upcoming Only from the drop-down list.
• Select the visit you'd like to reschedule.
• Select Reschedule appointment .

Please keep in mind that not all appointment types can be rescheduled. If you're having trouble rescheduling through the LiveWell app ( iOS | Android ) or website , you can reschedule by calling your provider's office directly.

How can I cancel an appointment?

• From the website, select Visits . From the app, select Manage appointments .
• Find the visit you'd like to cancel.
• Select Cancel appointment .

Can I choose when to come in for urgent care?

Yes, you can choose where you visit based on location and current wait times at our urgent care clinics. Just select Find Urgent Care/Lab Services to search for urgent care locations near you. Then select Get in line to pick a time and location that works best for you. You also can walk in for care.

How is wait time calculated at urgent care locations?

The current wait time is the average time you'd spend in the waiting room if you arrived at the clinic now. During your visit, you may wait additional time to see a provider, complete tests or other steps. Wait times and the order in which patients are seen change based on the number of patients and severity of their care needs.

How do I complete self-registration for an emergency department visit?

When you arrive at the emergency department, we may ask you to complete self-registration as a quick and convenient way for you to check in with us. This safe, secure process also means you’ll have access to your after-visit information in your LiveWell account. Don’t have a LiveWell account? Create one now .

We recommend joining the on-site Wi-Fi to ensure the best connection as you finish registering.

Once your condition is evaluated by emergency department staff, you’ll receive an email, SMS text message or push notification with instructions to complete self-registration in LiveWell.

• Once you receive an email, text message or push notification, follow the prompts to get started.
• Verify your identity by entering your date of birth. Select Verify .
• Follow the PreCheck-In steps in LiveWell to complete self-registration.

What is PreCheck-In?

PreCheck-In is a LiveWell feature that allows you to virtually “check in” prior to arrival to save time at check-in. You can also complete appointment-related tasks ahead of time, such as confirming your personal information, reviewing current health concerns, verifying your insurance, paying any copays or balances on your account, viewing and signing paperwork, and more.

PreCheck-In is available one week before an upcoming appointment. To complete PreCheck-In before your appointment:

• Find the visit you'd like to check in for.
• Select Start PreCheck-In .
• Complete the check-in process.

If you have two or more appointments within an upcoming week, you’ll find these visits on a dedicated page in LiveWell to make completing PreCheck-In quicker and easier.

LiveWell offers useful features to help you manage your overall health, including your medical record, test results and information about medications or prescriptions you take.

Find out how to access and view your medical record and test results in LiveWell as well as how to request prescription refills . You can also learn more about information that may be missing from your medical record , such as histories from providers you’ve seen outside the Advocate Health Care or Aurora Health Care networks.

Will all my health information be available in LiveWell?

As an Advocate Health Care or Aurora Health Care patient, you can see your medical record in LiveWell. This means you may sometimes see your health information and test results even before your provider. Seeing your results before your provider may cause worry, so you can ask them to wait to post your results in LiveWell until they have a chance to talk to you to help you understand the information.

Many of your medical records should be available. However, there are times when some information may not appear. Certain laws don't allow providers to automatically post notes and results in your account, while some notes or results can only be made available once your provider has discussed them with you.

How far back do health records go in LiveWell?

Medical records in LiveWell date back to 2019, and some Aurora Health Care records may date back even further.

Will people with proxy access be able to access my health information?

Yes, if you’ve granted proxy access to your LiveWell account, others will also be able to view your health information. See proxy access FAQ

To review who has proxy access to your account or to add or remove proxy access:

• From the LiveWell website , select Your Menu then Sharing Hub from within the Sharing section.
• From the LiveWell app ( iOS | Android ), select MyChart then Menu . Select Sharing Hub from within the Sharing section. Choose Manage friend and family access .

How do I request my medical record?

You can request medical records on the LiveWell website . Select  Your Menu  and then choose Request Medical Records under My Record . Follow the prompts to select the records you need to request. You can also request medical records by email, by mail or at an Advocate Health Care or Aurora Health Care facility. Learn more about requesting your medical records from Advocate Health Care in Illinois or Aurora Health Care in Wisconsin .

What if I have questions about my health information?

Send your provider a LiveWell message to ask a brief question regarding your medical record or schedule an appointment to discuss your questions or concerns at length.

To message your care team:

• Select  Messages  from the website or  Message your doctor  from the app ( iOS | Android ) app
• Select  Message a provider or customer service

To schedule an appointment:

• Sign in to the LiveWell  app  or  website .
• Select  Schedule an appointment   from Visits  on the LiveWell website. Or select  Schedule an appointment  from  Manage appointments  on the LiveWell app.

If you have technical questions about the records and health information available in LiveWell, contact the LiveWell support team by email at [email protected] or call us toll free at 855-624-9366 .

How do I view my visit notes and After Visit Summaries?

After an appointment, you’ll be able to view an After Visit Summary as well as your care team’s notes, if provided. Your After Visit Summary includes details about what you discussed at your appointment, instructions about medications you may take, reminders of upcoming appointments and more.

To view notes and After Visit Summaries:

• From the LiveWell website, select  Your Menu , then under My Record, select  Visits .
• From the LiveWell app, select  MyChart  then Menu . Under My Record, select Visits .
• Under Past Visits, select View notes or View After Visit Summary for the appointment you’d like to view.

You can also download records of your visits for yourself or to share with a new provider. These records include information about any health issues you may have as well as allergies, immunizations and more.

To view, download or send your visit records:

• From the LiveWell website, select  Your Menu , then under My Record, select   Document Center .
• From the LiveWell app, select  MyChart then Menu . Under My Record, select Document Center .
• Select the View, Download, or Send Visit Records tile.
• You can view records for a single visit, all visits or visits within a date range.
• Select Download all , Send all or Select a document to preview .

How do I view my After Visit Summary in English or Spanish?

LiveWell offers After Visit Summaries (AVS) in English and Spanish. Your provider or our registration staff can select and change the language preferences that display your AVS in LiveWell.

If your preferred language is Spanish but your written language in English, your After Visit Summary will be offered in English.

If your preferred language is Spanish but your written language isn’t specified, your After Visit Summary will be offered in Spanish.

To have an After Visit Summary translated to either English or Spanish, contact your provider’s office to have a new AVS created. This updated version will not appear in your LiveWell account.

Learn more about language preferences in LiveWell.

Why do I see appointments, after-visit summaries and test results from other health care organizations in my account?

We work with different health care organizations that we call “affiliates” to provide you with the best patient experience possible across different communities. That means sharing tools – like electronic health records – so each affiliate has a complete view of your overall health. It also allows you to access much of your health information from Advocate Health Care or Aurora Health Care and our affiliates in a single, secure dashboard.

Other health care organizations use our SmartChart Community Connect system, which connects each system to the integrated electronic medical record.

Our affiliates include:

• Bay Area Medical Center
• BayCare Medical Group

SmartChart Community Connects* include:

• A2Z Care Med-Peds Specialists, PC
• Advanced Surgical Care of Northern Illinois, LTD
• Advanced Urogynecologic Care
• Ahmad Family Primary Care
• Barrington Cardiology
• BayCare Clinic
• Caring Family, S.C.
• Dolton Medical Center
• Downers Grove Medical Group
• Endocrinology Associates, SC
• Family Dr Medical Center
• Hope Med Clinic
• Komprehensive Primary Care
• Lincoln Park Family Physicians
• Midwest Lakes Medical Center
• Midwest Nephrology Associates, SC
• Midwest Pulmonary Critical Care and Sleep Consultants
• New You Chicago
• Nirav P. Chudgar MD SC
• North Suburban Family Medicine
• Northwest Suburban Family Physicians
• Northwest Suburban Pediatrics, SC
• Pulmonary and Critical Care Associates
• Ravenswood Pediatrics
• Sandeep Chandra, MD
• Savio Manatt, MD
• South Chicago Orthopedic Specialists
• Wisconsin Digestive Health Surgery Center
• Zenith Healthcare S.C.

*Community Connect partners may contribute to documentation maintained by Advocate Health Care and/or Aurora Health Care.

We also use a system called Care Everywhere® for sharing some of your health information with other participating health organizations, such as hospitals, physicians and health care providers when they need to treat you. Most of your health information in our system is automatically included unless you request it to be excluded in writing. To request to be opted out or opted back in to Care Everywhere, fill out our opt out/opt in request form [PDF] and submit it to your doctor's office.

Can I sync my wearable health and wellness device to my LiveWell account?

LiveWell allows you to sync your health data and information with the Apple Health app. Heart rhythm data, such as heart rate and blood pressure, can also be synced if you have an Apple Watch.

To connect Apple Health and your LiveWell health information:

• Open the Apple Health app on your mobile device.
• Select your profile at the top right of the screen.
• Select Health Records from the Features section.
• Select Get Started in the Access Your Records section, and search for Aurora Health Care or Advocate Health Care.
• Select Connect Account .
• Sign in to your LiveWell account, then, if applicable, select the patient you’d like to link to Apple Health.
• Select Continue , then select the types of information you’d like to share and how long you’d like Apple Health to have access to your information. Note: To sync heart rhythm data from your Apple Watch, make sure Vital Signs is a selected type of information to share.
• Select Allow Access .

You’ll receive an email from LiveWell confirming you’ve synced your health data and information with Apple Health.

What is the 21st Century Cures Act?

The Cures Act is a federal law that improves access to your health information. You'll find more health information available to you in LiveWell, including:

• The "After Visit Summary" (AVS) you may receive at the end of your visit
• Your provider’s or care team’s clinical notes

What kinds of test results can I see in LiveWell?

LiveWell offers convenient access to most of your completed test results – no more waiting to get a call from your provider’s office. You’ll also be able to better monitor your health over time with easy access to all test results in your account.

In your account, you'll be able to view test results for:

• COVID test results
• Labs (e.g., blood, samples, etc.)
• Pathology/cytology results
• OB-GYN procedures
• X-rays (e.g., mammograms, CAT/CT scans and MRIs) as text report and scanned results; images are not displayed
• HIV test results
• Electrocardiograms (EKG/ECG) or stress tests
• Echocardiograms

The following types of test results are currently unavailable:

• Test results not allowed as required by state or federal law
• Test results you’ve requested not to display in LiveWell
• Records from providers outside Advocate Health Care or Aurora Health Care

In addition, your provider may choose to communicate some or all of your test results directly due to the sensitivity of the results. If you’d like your provider to discuss your test results with you before they’re made available in LiveWell, please request this at your appointment.

When can I see my test results in LiveWell?

In compliance with the 21st Century CURES Act, Advocate Health Care and Aurora Health Care are making most laboratory and imaging results as well as provider notes available shortly after completion through LiveWell.

Advocate and Aurora support this transparency. However, it's important to be aware that these results are written for medical documentation and communication, and are not summarized for people without medical training.

Because of this change, you may have access to your test results before your care team has reviewed those results. You may find the reports confusing. If you review your test results and have any concerns that need to be addressed before your appointment, please call the office. You can also work with the patient service representative (at the "checkout" desk) to minimize the time between your test results and your follow-up visit.

How can I see my test results?

• Select Test Results on the LiveWell website or select Get your test results on the LiveWell app.
• You'll see a list of all test results currently available for viewing.
• Select an individual test result to view more details about that test.

How can I see test results performed at a location other than Advocate Health Care or Aurora Health Care?

You can allow LiveWell to share access with other health care organizations you’ve visited so you can view test results all in a single, secure dashboard. Here’s how you can link an account you have with another organization.

• Sign in to the LiveWell app ( iOS  |  Android ) or  website .
• On the LiveWell website, from  Your Menu , choose  Link My Accounts under  Sharing .
• On the LiveWell app, select MyChart then select  Menu . Under Sharing choose  Link My Accounts .
• Search for or choose visited or nearby organizations you have accounts with.
• Select Link Account and follow the instructions to verify your account.
• Under the Linked Accounts tab, select Activate account of the newly added organization.
• Sign in to your newly added organization to finish activating your linked account.

When viewing test results activity, results from other organizations are indicated by an "e" symbol in the right-hand column of your test result list.

Why can't I see my test results?

If you can't see some or all of your test results, it could be because:

• Your tests haven't been released by your doctor yet – Depending on the type of test, it could take up to 30 days to get the results. If you feel too much time has passed and your results are still missing, contact your doctor's office or clinic directly.
• You had a type of test that can't be released online – Certain types of tests are never viewable due to their sensitive nature. These include tests for Huntington's disease, procedures marked “confidential” and procedures that have been transferred from other electronic records.
• Your test was actually a procedure – Some tests are categorized as “procedures” in our system. This means they won't show up in the test results section. If you're not sure if you had a procedure or a test, contact your doctor's office or clinic.
• Your test results include scanned images – If your results include scanned images like X-rays, the images won't be viewable. Contact your doctor's office directly to obtain copies of images.

Is there a way to print more than one lab or test result at a time?

At this time, there is no way to print multiple lab results at one time. To print an individual result, select the result you want to print from the Test Results page in the LiveWell website . From there, select the printer icon in the upper right-hand corner of the window.

Can I compare multiple lab values for the same test?

Yes. To compare multiple lab values (if applicable):

• Select Get your test results or Test Results .
• Choose the test you'd like to compare results for.
• From the test details page, choose the Past Results tab or the Graph of Past Results tab. The Past Results tab will show your past results as a table, while the Graph of Past Results will display your past test results as a graph.

When can I expect to see my X-ray results?

X-ray reports are released about three days after marked as final by provider. This is to make sure your provider has time to review the results and contact you personally if need be.

Keep in mind that only the X-ray results will be available. The image of the actual X-ray will not be displayed because neither the LiveWell app ( iOS | Android ) or website supports images at this time.

Why did I get the same test results more than once?

Your health care provider may add comments to your test results after they have been released to you. If this happens, you'll receive the test result message again with the provider's new comments at the top.

How can I learn more about my test results?

• Select Test Results or Get your test results on the LiveWell website or app.

Medications & prescriptions

How do i request a prescription refill or a prescription renewal.

With LiveWell, you’re able to easily manage your medications all in one place.

Please call your pharmacy to refill an active prescription. If you’ve checked with your pharmacy and have no refills left, you can request a prescription renewal in LiveWell. Renewal requests will be sent to the provider who ordered the original prescription, and you'll be notified when your request has been accepted. If your doctor can't renew your prescription, they'll contact you directly.

If you use an Aurora Pharmacy or an Advocate Pharmacy – including our mail order pharmacy – and you have refills available, you can request and pay for your refill in LiveWell. This request will be sent directly to the Advocate or Aurora pharmacy of your choice.

To request a prescription refill or renewal through your LiveWell account:

• Select Medications .
• Under Current Medications , choose Request refills .
• Check the box for each prescription you want to refill, then select Next .
• Choose your pharmacy, pickup date and pickup time .
• Select Next and then select Submit .
• If your refill has been successfully placed, you'll see a confirmation message.

It generally takes two business days to process a prescription renewal request.

Prefer to skip the trip to the pharmacy? It's easy to have your one-time or monthly prescriptions delivered to your home or other preferred address automatically – for free. Learn how the Advocate Aurora Health Mail Order Pharmacy can save you time by delivering your medications to your door.

Can I pay for prescription refills in LiveWell?

If you choose, you can pay for your prescription refills ahead of time in LiveWell. By selecting “pay now,” you can pay for your refill before picking it up from an Advocate Aurora Health Pharmacy. You can also choose “pay later” to purchase your refills when you pick them up from your pharmacy.

To pay for your prescription refill in LiveWell:

• Under Current Medications , select Request refills .
• Choose your delivery method , pickup date and pickup time .
• Select Pay now and select a saved credit card, or enter a new payment method.
• Select Next , then select Submit .

The “pay now” feature is only available for prescription refills at Advocate Aurora Health Pharmacy locations and is required for mail order pharmacy prescriptions.

Can new medications be prescribed using LiveWell?

Yes, both birth control and wrinkle cream prescriptions are offered online through LiveWell. Start a Quick Care Video Visit to see if either of these medications is right for you.

Most insurance plans cover the full price of birth control plus video visits for birth control prescriptions. Check with your insurance to find out if you have a copay. Insurance doesn’t cover wrinkle cream or video visits for wrinkle cream prescriptions. Prescriptions for wrinkle creams usually range from $40-$120 for a two- to three-month supply, and the video visit for a wrinkle cream prescription is $40.

How do I manage my medications in LiveWell?

In addition to refilling and renewing your medications, LiveWell allows you to maintain your list of medications. You can remove ones you no longer take and add new medications, but your additions won’t take effect until they’re reviewed at your next appointment.

To see your medication list:

• From the LiveWell app ( iOS | Android ), select MyChart and then Medications .
• From the LiveWell website , select Your Menu then Medications from the My Record section.

If you have difficulty managing your medications list, email the LiveWell support team at [email protected] or call us toll free at 855-624-9366 .

How do I get an expense report for my prescriptions?

Prescription expense reports, which are commonly used for tax documentation purposes, are available for prescriptions you’ve had filled by an Advocate Aurora Health Pharmacy. If you get prescriptions from another pharmacy, contact them directly to ask about an expense report.

If you have limited-view proxy access to a 12-17 year-old dependent’s account, please note contraceptives are not reported due to state and federal regulations limiting online access to these patient records. See proxy access FAQ

• Sign in to the LiveWell app ( iOS | Android ) or  website .
• From the LiveWell website, select  Your Menu , then under My Record, select  Medications .
• From the LiveWell app, select  Review medications from the Quick links on the home screen.

I just registered and none of my information is appearing. What should I do?

• Are you a new patient? If you are, welcome! We don't have your information yet, but we can get it at your first appointment. Feel free to schedule an appointment with a new primary care provider.
• Have you seen our providers in the past? We may be having trouble matching up your records. Contact the LiveWell support team by email at [email protected] or call 855-624-9366 so we can merge your accounts.

There are two reasons you might see missing information:

• Your account info doesn't match your medical records – If the name on your medical records is Melissa, and the name you registered with is Missy, the system may not recognize the match. If you registered with different information, call the LiveWell support team at 855-624-9366 .

I can't see my X-rays, MRIs or other images that were taken at an Advocate or Aurora facility. What should I do?

Currently, neither the LiveWell app ( iOS | Android ) or website displays images. To request images from a scan or a test, message your doctor's office through LiveWell.

On the LiveWell app or website:

• Choose Message a provider or customer service from Messages or Message your doctor from the app.
• Select Message a provider or customer service .

Some of my health record information (e.g., my medication or immunization list) is incorrect. How can I correct it?

We only show information that's been entered into our electronic medical record system. If this information is incorrect, only your health care provider can change it.

To correct the information, contact your provider's office or talk with your provider at your next visit. Once corrected, the information will appear updated.

Why can I only see some information from other health care organizations but not all of my information from those organizations?

Our affiliates can choose to take advantage of certain features of LiveWell but not others. Because of this, you may not be able to see all of your information from other health care organizations in your account. For example, you might not be able to schedule online appointments with certain providers or pay your bill online. If you're having trouble, call your provider's office directly.

My test results are missing. Why?

There are a few reasons why a test result may not be showing up in the LiveWell app ( iOS | Android ) or website :

• You had your tests performed at another health system.
• Due to the sensitive nature of some tests, certain lab results can't be released to you electronically. Your provider may choose to communicate these results via phone or at your in-office visit. This includes surgical pathology, HIV test results, stress tests, echocardiograms, tests for Huntington's disease, procedures marked as confidential and procedures from other electronic records.
• Your results may not have been released yet. Test results may take a few days or a few weeks to be processed and posted. You'll receive an email and push notification on your mobile device notifying you when your results are available to view.

I received a message stating that I had a test result ready for viewing, but when I sign in to LiveWell, it's not there. What happened?

There are a few reasons for the missing test result:

• Test results are listed in the order in which they were performed, not when the test results were released. So, if you go to Test Results on the LiveWell website or Get your test results on the LiveWell app ( iOS | Android ), the new test result may not be at the top of your list. You may need to scroll down to see it.
• You may have multiple accounts linked to one email address. If multiple people link their LiveWell accounts to a single email address, the message may relate to any one of their accounts. For example, if family members share an email address and they each have LiveWell accounts, a new test result email message could relate to the medical record of any of the people sharing the email address.
• If you have access to a proxy’s or dependent’s LiveWell account, the message may be regarding a test your proxy or dependent had. Check to see if the result has posted in their account.

Why can’t I see the medical information for someone if I’m their proxy?

There are a few reasons you may not be able to see their information:

• We may not have the right authorization forms on file for you to see this person's records.
• Your access expired because your child turned 18.
• If you're proxy to an adult, that person may have revoked your access.
• The person for whom you have proxy access may be incarcerated. Proxy access isn’t allowed during their incarceration

If you don’t see someone’s record, you can request proxy access through LiveWell.

Due to state and federal regulations as well as corporate policy, Advocate Health Care and Aurora Health Care limit online access to 12- 17-year-olds’ patient records. For children 12-17, LiveWell will only allow you to view immunizations, allergies, family history, information about COVID, and past appointments as well as message your dependent’s provider. After-visit summaries for any visit, medication lists or the ability to request refills for your dependent aren’t available.

Messaging & notifications

What can use i use livewell messaging for.

LiveWell messages allow you to follow up with your providers, manage appointments, get help using LiveWell and more. You can send messages or requests for the following reasons:

• Refill medication
• Ask the Advocate Aurora Health Mail Order Pharmacy a question
• Schedule an appointment
• Ask about an existing medical concern
• Get technical support
• Contact billing customer service

When you have questions for your provider, it’s important that you only send a message about a nonurgent, existing health concern you’ve already discussed with your care team or a medication you’ve already been prescribed. This ensures your care team has all the information they need to answer your questions.

If you have questions about a new, nonurgent health concern or a new medication request, a new visit appointment is required. LiveWell messages makes it easy to schedule an in-person appointment, Quick Care Video Visit or e-visit so you can get the care you need. Video visits are also often available by appointment with members of your care team.

How do I send a message to my provider?

On LiveWell:

• Select Messages from the website or Message your doctor from the app ( iOS | Android ).
• Select Message a provider or customer service

Why is my provider not showing up so I can send them a message?

There are a couple reasons your provider might not be showing up:

• A provider will not appear on your list unless: they’re listed as your primary care provider, you’ve seen them in the last three years or you have an appointment with that provider in the next 30 days.
• Your provider may not have messaging enabled through the LiveWell app ( iOS | Android ) or website .

If you're unable to message your provider through the LiveWell app or website, call their office directly.

How do I view my messages?

To view messages you've received and sent:

• From the the LiveWell website, select Messages . From the LiveWell app, select Message your doctor .
• In the Inbox and sent messages folder , you'll see both your sent and received messages. Click on a conversation thread to see both sent and received messages in that thread.

When can I expect a reply to a message?

Generally, you can expect to receive a reply within two business days. Please note that calling your care team within two business days of sending a message won’t yield a faster response. If an urgent question requires a same-day response, you may call your provider directly.

For life-threatening emergencies, dial 911 immediately.

I received a response from my doctor and need to ask a follow-up question. Why is there no Reply button in their message?

If the provider closes the message before you can send your response, you won't be able to reply to the original message. You'll then need to create a new message.

If you’d like to discuss new, nonurgent health concerns or a new medication request with your provider, please schedule an appointment. Video visits are often available by appointment with members of your care team and can be a convenient alternative to making a trip to your provider’s office.

Can I send a message to my provider privately so someone with proxy access to my account can’t see it?

Yes. The default is set to include anyone with proxy access to receive your message, but you can change that when you send a message. Just uncheck the box next to the proxy’s name in the “to” field of the message before sending it. This removes the person with proxy access from the entire conversation between you and your provider.

What is the difference between messages and letters?

LiveWell messages are a way to securely communicate with your care team. Messages are organized by conversation, making it easy for you to find the provider and care team you want to connect with.

You can also receive letters in your LiveWell account. Letters are sent by your providers and care teams and include health reminder letters (e.g., your flu shot reminder), test-result letters and general letters.

When you receive a new letter, you’ll find it under the Notifications section of your LiveWell home page. To access all your LiveWell letters:

• From the the LiveWell website, select Your Menu , then under Communication, select Letters .
• From the LiveWell app, select  MyChart , then Menu . Under Communication, select Letters .

Why have I received emails about the same test results more than once?

Your health care provider may add comments to your test results after they've been released to you. If this happens, you may get an email notification letting you know you have updated test results.

Any results that have changed since you last viewed them will be listed as [Updated] in your account. You can access your test results listed on the LiveWell website by selecting Test Results or Get your test results on the LiveWell app ( iOS | Android ). If your provider has added comments to a particular test, they will appear at the top of the page.

What are the reasons I would get email or text notifications?

You may receive email or text notifications related to the following events:

• New messages from your provider
• New or updated test results
• Health maintenance reminders
• Filled prescriptions
• Requested medical records
• Wait-list offers
• New billing statements
• Payments that are due soon
• Payments that have been successfully processed
• Issues with the credit card we have on file for your payment plan
• Accessed a third-party app
• Requested an estimate

How can I make changes to email or text notifications for appointments, Health or Billing information?

To manage your notifications:

• Sign in to the LiveWell website .
• From Your Menu , choose Communication Preferences under Account Settings .
• Expand the list of notification options for the category you want to change – appointments, Health or Billing .
• To cancel a type of notification, deselect the envelope icon or text balloon icon next to it. Notifications are turned off if the applicable icon is white.
• To add a type of notification, select the envelope icon or text balloon icon next to it. Notifications are turned on if the applicable icon is blue.
• When you're done changing your preferences, make sure you select Save Changes .

Notifications for Messages, Questionnaires and Account Management can't be changed.

Why does LiveWell time out when I'm typing my message?

The Health Insurance Portability and Accountability Act (HIPAA) requires us to build an automatic timeout into our system for your security.

We have expanded this timeout from 10 minutes to 20 minutes. Before it occurs, you'll get a two-minute warning message to let you know time is almost up.

Billing & insurance

Can i get an estimate for the cost of a procedure.

Use LiveWell to get a free cost estimate. See a combination of your potential out-of-pocket costs for both hospital and professional services. To get the most accurate estimate, have the location you’ll receive the service and your current insurance benefit information on hand. From the LiveWell website , select Your Menu . Under Billing choose Estimates .

How will I receive my bill?

LiveWell users are automatically enrolled in paperless billing, which means you’ll find your bills in LiveWell instead of receiving them in the mail. It’s a convenient way to view and pay your bill while keeping your health information safe. You'll be notified via text message or email when a new billing statement is ready. If you prefer getting your bills in the mail, you have the option to opt out of paperless billing in your Communication Preferences within your LiveWell account settings. Learn more about Advocate Health Care billing or Aurora Health Care billing .

How do I use LiveWell to pay my bill?

You can pay your bill in the LiveWell app or on the website.

• From the LiveWell website, select  Your Menu , then under Billing, select  Billing Summary .
• From the LiveWell app, select  Manage billing from the Quick links section of the home screen.
• If multiple accounts are visible, select the account you’d like to pay.
• Select Pay now .
• Select the amount you’d like to pay: Amount due , Outstanding balance or Other amount .
• Select a payment method or add a new payment method. LiveWell allows you to use credit cards (including FSA and HSA cards), bank accounts, Apple Pay and Google Pay.
• Follow the prompts to complete your transaction.

How do I pay another person's bill?

You’ll need the following information in order to make a payment for another person:

• Guarantor account number and guarantor last name, or
• Guarantor account number and guarantor’s date of birth, or
• Guarantor account number and the last four digits of the guarantor’s social security number

When you have the right information:

• Open the LiveWell app ( iOS  |  Android ) or navigate to the  website .
• From the LiveWell website, select  Make a secure online payment from the sign-in pop-up window.
• From the LiveWell app, select  I'd like to proceed as a guest , then select Manage billing from the Quick links section of the home screen. Select Make a Payment from the browser sign-in window.
• Follow the on-screen prompts to make a payment for another person.

How can I view my past statements?

• From the LiveWell website, select  Your Menu , then under Billing, select   Billing Summary . Select View balance details for the account you’d like to view, then select the Communications tab.
• From the LiveWell app, select  Manage billing from the Quick links section of the home screen. Select View balance details for the account you’d like to view, then select the Communications tab.
• View your latest statement or select Show all statements to see more.

How can I view my billing history and receipts?

• From the LiveWell website, select  Your Menu , then under Billing, select  Billing Summary . Select View balance details for the account you’d like to view, then select the Payments tab.
• From the LiveWell app, select  Manage billing from the Quick links section of the home screen. Select View balance details for the account you’d like to view, then select the Payments tab.
• Under Past Payments , select the date range you’d like to view, then select Apply .
• Select View receipt on the payment you'd like to view. (Note: Payments made in LiveWell do not generate receipts.)

How can I view my closed accounts?

You can view closed visit accounts in LiveWell:

• From the LiveWell website, select  Your Menu , then under Billing, select  Billing Summary . Select View balance details for the account you’d like to view, then select the Details tab.
• From the LiveWell app, select  Manage billing from the Quick links section of the home screen. Select View balance details for the account you’d like to view, then select the Details tab.
• You can view closed accounts from last year or within a date range. Select Apply .

What do I do if my credit card expires before the end of my payment plan?

If your credit card is expiring, please update your LiveWell account with a new payment method so your payment plan remains current. If you have payment plans with more than one entity, such as Aurora Health Care and Aurora Health at Home, you must enter your new payment method for each of them separately.

What do I do if I find a billing error?

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About Down Syndrome

• Down syndrome is a genetic condition where a person is born with an extra chromosome.
• This can affect how their brain and body develop.
• People diagnosed with Down syndrome can lead healthy lives with supportive care.

Down syndrome is a condition in which a person has an extra copy of chromosome 21. Chromosomes are small "packages" of genes in the body's cells, which determine how the body forms and functions.

When babies are growing, the extra chromosome changes how their body and brain develop. This can cause both physical and mental challenges.

People with Down syndrome often have developmental challenges, such as being slower to learn to speak than other children.

Distinct physical signs of Down syndrome are usually present at birth and become more apparent as the baby grows. They can include facial features, such as:

• A flattened face, especially the bridge of the nose
• Almond-shaped eyes that slant up
• A tongue that tends to stick out of the mouth

Other physical signs can include:

• A short neck
• Small ears, hands, and feet
• A single line across the palm of the hand (palmar crease)
• Small pinky fingers
• Poor muscle tone or loose joints
• Shorter-than-average height

Some people with Down syndrome have other medical problems as well. Common health problems include:

• Congenital heart defects
• Hearing loss
• Obstructive sleep apnea

Down syndrome is the most common chromosomal condition diagnosed in the United States. Each year, about 5,700 babies born in the US have Down syndrome. 1

There are three types of Down syndrome. The physical features and behaviors are similar for all three types.

With Trisomy 21, each cell in the body has three separate copies of chromosome 21. About 95% of people with Down syndrome have Trisomy 21.

Translocation Down syndrome

In this type, an extra part or a whole extra chromosome 21 is present. However, the extra chromosome is attached or "trans-located" to a different chromosome rather than being a separate chromosome 21. This type accounts for about 3% of people with Down syndrome.

Mosaic Down syndrome

Mosaic means mixture or combination. In this type, some cells have three copies of chromosome 21, but other cells have the typical two copies. People with mosaic Down syndrome may have fewer features of the condition. This type accounts for about 2% of people with Down syndrome.

Risk factors

We don't know for sure why Down syndrome occurs or how many different factors play a role. We do know that some things can affect your risk of having a baby with Down syndrome.

One factor is your age when you get pregnant. The risk of having a baby with Down syndrome increases with age, especially if you are 35 years or older when you get pregnant. 2 3 4

However, the majority of babies with Down syndrome are still born to mothers less than 35 years old. This is because there are many more births among younger women. 5 6

Regardless of age, parents who have one child with Down syndrome are at an increased risk of having another child with Down syndrome. 7

Screening and diagnosis

There are two types of tests available to detect Down syndrome during pregnancy: screening tests and diagnostic tests. A screening test can tell you if your pregnancy has a higher chance of being affected Down syndrome. Screening tests don't provide an absolute diagnosis.

Diagnostic tests can typically detect if a baby will have Down syndrome, but they carry more risk. Neither screening nor diagnostic tests can predict the full impact of Down syndrome on a baby.

The views of these organizations are their own and do not reflect the official position of CDC.

Down Syndrome Resource Foundation (DSRF) : The DSRF supports people living with Down syndrome and their families with individualized and leading-edge educational programs, health services, information resources, and rich social connections so each person can flourish in their own right.

GiGi's Playhouse : GiGi's Playhouse provides free educational, therapeutic-based, and career development programs for individuals with Down syndrome, their families, and the community, through a replicable playhouse model.

Global Down Syndrome Foundation : This foundation is dedicated to significantly improving the lives of people with Down syndrome through research, medical care, education and advocacy.

National Association for Down Syndrome : The National Association for Down Syndrome supports all persons with Down syndrome in achieving their full potential. They seek to help families, educate the public, address social issues and challenges, and facilitate active participation.

National Down Syndrome Society (NDSS) : NDSS seeks to increase awareness and acceptance of those with Down syndrome.

• Stallings, E. B., Isenburg, J. L., Rutkowski, R. E., Kirby, R. S., Nembhard, W.N., Sandidge, T., Villavicencio, S., Nguyen, H. H., McMahon, D. M., Nestoridi, E., Pabst, L. J., for the National Birth Defects Prevention Network. National population-based estimates for major birth defects, 2016–2020. Birth Defects Research. 2024 Jan;116(1), e2301.
• Allen EG, Freeman SB, Druschel C, et al. Maternal age and risk for trisomy 21 assessed by the origin of chromosome nondisjunction: a report from the Atlanta and National Down Syndrome Projects. Hum Genet. 2009 Feb;125(1):41-52.
• Ghosh S, Feingold E, Dey SK. Etiology of Down syndrome: Evidence for consistent association among altered meiotic recombination, nondisjunction, and maternal age across populations. Am J Med Genet A. 2009 Jul;149A(7):1415-20.
• Sherman SL, Allen EG, Bean LH, Freeman SB. Epidemiology of Down syndrome. Ment Retard Dev Disabil Res Rev. 2007;13(3):221-7.
• Olsen CL, Cross PK, Gensburg LJ, Hughes JP. The effects of prenatal diagnosis, population ageing, and changing fertility rates on the live birth prevalence of Down syndrome in New York State, 1983-1992. Prenat Diagn. 1996 Nov;16(11):991-1002.
• Adams MM, Erickson JD, Layde PM, Oakley GP. Down's syndrome. Recent trends in the United States. JAMA. 1981 Aug 14;246(7):758-60.
• Morris JK, Mutton DE, Alberman E. Recurrences of free trisomy 21: analysis of data from the National Down Syndrome Cytogenetic Register. Prenatal Diagnosis: Published in Affiliation With the International Society for Prenatal Diagnosis. 2005 Dec 15;25(12):1120-8.

Birth Defects

About one in every 33 babies is born with a birth defect. Although not all birth defects can be prevented, people can increase their chances of having a healthy baby by managing health conditions and adopting healthy behaviors before becoming pregnant.

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Fantastic views and old Russian... - Savvino-Storozhevsky Monastery

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• Savvino-Storozhevsky Monastery

Savvino-Storozhevsky Monastery located on the Storozhi Mountain at the confluence of the Storozhka... read more

First time me and my wife visited this place was some thirty years ago. What a sad view... It... read more

Fantastic views and old Russian architecture, and the church with St.Savva.

This is a very old monastery established by St.Savva in 15th centure, and it was also a fortress and a seasonal residence of Russian tzar and his wife. You will see fantastic views of meadows, hills and forests of the central Russia.

It's one of the places that are part of the "Golden Ring" , it's the closest to Moscow . If you are interested in Russian culture/ history , it's the must! There are many small nice restaurants around, as well as hotels. Magnificent place , very powerful and truly Russian . Unspoiled beauty!

Thrilled to see that the Savvino-Storozhevsky Monastery already has a such a wealth of positive reviews; I totally concur and will consequently attempt to keep my own comments relatively brief. A peaceful place offering some lovely views out across the surrounding countryside. Especially recommended for long-term Moscow dwellers needing a break from the teeming metropolis. Though other reviewers have already mentioned this, I would be remiss if I omitted to say that as this is a working Russian Orthodox place of worship, some sort of head-scarf is recommended for women. As a man, I feel a somewhat awkward saying that, but it's definitely worth knowing. My only regret about my own visit is that we didn't buy more pastries from the on-site bakery, the ones we did have were truly delicious. I would say take large bags with you and stock up, but I am not sure how the full-time residents of the monastery would feel about me advocating baked-goods-based gluttony!

It's an ancient Church opened not so long ago after closing by Soviets. Must visit to feel Russian people and Russian soul. Do not forget that it's a male monastery so consider to wear long dresses with sleeves.

Quiet, with a wonderful architecture. But, ladies, do not forget that it is not for tourists, so cover heads and legs !

Well restored with well-maintained grounds (lots of flowers in July) with a separate spring easily reachable by drive or walk from the main compound. The buildings are colorful and the churches beautiful. A simple cafe near the spring offers a chance to rest and eat excellent baked goods. Worth the visit.

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Yury Gagarin Cosmonauts Training Centre (Zvezdny Gorodok - Star Town) (7 hours)

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The Yuri A. Gagarin State Scientific Research-and-Testing Cosmonaut Training Center is a Russian training facility responsible for training cosmonauts for their space missions. It is in Star City of Moscow Oblast, a name which may refer to the facility itself or to its grounds. (Read more about Yury Gagarin Cosmonauts training center )

The secret Star City was built to train Soviet cosmonauts, including Yuri Gagarin, the 1st man in space. Many other famous Russian cosmonauts trained here with Gagarin: German Titov, Valentina Tereshkova, the first female cosmonaut, and Alexei Leonov, the first cosmonaut to exit the spaceship into space . The best facilities were built for them: the world’s largest centrifuge and hydro laboratory. Many cosmonauts from other countries (USA, Japan, Germany and many others) also have trained here together with Soviet Russian cosmonauts. On this Star (Space) City Tour you will see:

• Models of Soyuz Soviet spacecraft 
• World's largest centrifuge with an 18-meter radius 
• Hydro laboratory, with the model of the International Space Station in water, which allows to simulate the weightlessness and many more

Important info

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• Professional English-speaking guide assistance. Other languages upon request (additional charge may apply)
• Roundtrip transportation to and from your central hotel (Comfortable car/minivan with A/C)
• Fully private tour to ensure a personalized experience
• Entrance fee to Yuri Gagarin Cosmonaut Training Centre (territory)
• Entrance fee to Yuri Gagarin Cosmonaut Training Centre Museum
• All taxes, fees and handling charges
• Food  / Drinks
• Personal expenses
• Gratuities to guide/driver (optional)

The tour price already includes all the taxes & fees, you will not see any of them later during the checkout.

Adult pricing applies to all travelers

IMPORTANT! To book the tours please provide us with the copy of your passport (scan of page with photo) and the following information (for all the travellers):

1. Surname / Names (as in passport) 2. Passport number 3. Passport expiry date 4. Date of birth 5. Place of birth (country, city, state) 6. Place of current residence (country, city, state) 7. Citizenship 8. Place of work 9. Position held 

This information is required to get access to the Yuri Gagarin Cosmonaut Training Centre, as per their security policy.

If it took Gagarin 1 year to get prepared, now it takes 7 years to become a cosmonaut, and 50 days to pass  security  check for foreign visitors.

Due to the security policy of the Centre, the guided tours are to be arranged in 50 days before the tour date. Last-minute arrangements are not available. 

Departure: from your Moscow hotel

Return: to your Moscow hotel (or any other place in Moscow that you choose)

Sights included in program

SPECIAL OFFER US$ 366 Now 5% off

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Our flexible payment options allow you to pay 20% of a deposit first and the remaining 80% in 14 days prior to your tour date - payment can be done both online or over the phone. This gives you the peace of mind knowing your spaces are booked on the tours and that you do not miss out on making the most of your time in Russia.

Also you get 5% discount and get the best, top-rated and most experienced and knowledgeable hand-picked tour guide appointed on a priority basis. In our experience, exceptional travel experiences are almost always delivered by exceptional people. With that in mind, we utilize a comprehensive approach to select and employ the best tour guides only. Multilingual and well travelled, each possesses deep insight into the diverse attractions and cultural patterns throughout the region. With us guides undergo a rigorous selection process, achieving outstanding knowledge of local culture and language. Rest assured that the best tour guides only will be working on the tours to give you excellent opportunity to explore the best of the sights during both short and long-term stay in Russia.

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One Medical joins Amazon to make it easier for people to get and stay healthier

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For a limited time, One Medical membership is available to new U.S. customers for $144 (28% discount) for the first year—the equivalent of only $12 per month.

Amazon and One Medical announced that Amazon completed its acquisition of One Medical. One Medical’s seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past 15 years. Together, Amazon and One Medical look to deliver exceptional health care to more people to achieve better health outcomes, better care experiences, and more value, within a better care team environment. For a limited time, One Medical is offering annual memberships at the discounted price of $144 for the first year (regularly $199 per year), the equivalent of $12 per month, to new customers. Redeem the One Medical membership promotion and learn more about what’s included.

“We're on a mission to make it dramatically easier for people to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy, and coming together with One Medical is a big step on that journey,” said Neil Lindsay, senior vice president of Amazon Health Services. “One Medical has set the bar for what a quality, convenient, and affordable primary care experience should be like. We’re inspired by their human-centered, technology-forward approach and excited to help them continue to grow and serve more patients.”

“One Medical has been on a mission to help transform health care through its human-centered and technology-powered model to delight people with better health, better care, and better value, within a better team environment,” said Amir Dan Rubin, CEO of One Medical. “We now set our sights on delivering even further positive impacts for consumers, employers, care teams, and health networks, as we join Amazon with its long-term orientation, history of invention, and passion for reimagining a better future.”

“If you fast forward 10 years from now, people are not going to believe how primary care was administered. For decades, you called your doctor, made an appointment three or four weeks out, drove 15-20 minutes to the doctor, parked your car, signed in and waited several minutes in reception, eventually were placed in an exam room, where you waited another 10-15 minutes before the doctor came in, saw you for five to ten minutes and prescribed medicine, and then you drove 20 minutes to the pharmacy to pick it up—and that’s if you didn’t have to then go see a specialist for additional evaluation, where the process repeated and could take even longer for an appointment,” said Amazon CEO Andy Jassy. “Customers want and deserve better, and that’s what One Medical has been working and innovating on for more than a decade. Together, we believe we can make the health care experience easier, faster, more personal, and more convenient for everyone.”

One Medical sets a high bar for human-centered primary care experiences:

Access to primary care where, when, and how people prefer, with:

• Around-the-clock access through the One Medical app, giving people more control of how they seek care and the ability to do so from home or on-the-go
• On-demand virtual care services, like 24/7 video chats and easy in-app messaging, which are included in membership at no extra cost; for other services, such as in-office appointments, One Medical accepts most major insurance health plans
• Same and next-day in-office or remote visits, so people can quickly get the care they need
• Thoughtfully designed and welcoming One Medical offices, offering care close to where people work, live, and shop
• Walk-in availability for on-site laboratory services, making it easy to get lab work done where and when it’s most convenient

A comprehensive approach to make health care easier to navigate by offering:

• A health care home base with primary care providers that help manage a person’s full health picture; from preventive and acute care needs, to chronic disease and mental health concerns
• Pediatricians and family care providers available in a growing number of locations, serving children and families
• Providers trained to address both physical and mental health needs, which may include lifestyle recommendations, medications, or referrals to appropriate specialists
• Clinical and digital integrations with leading hospital networks across the U.S. for more seamless access and coordinated care across primary and specialty care services
• Easy access to vaccine and medical records, prescription renewals, specialty referrals, and lab results in the One Medical app
• Outstanding care for seniors in a growing number of locations, with teams specialized in serving people on Medicare

A more human health care experience enabled by:

• Highly engaged clinicians focused on meeting the whole needs of people, thinking about health care comprehensively, and taking time to treat people as people and not solely as diagnoses
• More time in appointments to engage with providers for more personalized and comprehensive health care
• Proactive app reminders for follow-up care and referral needs, facilitating better prevention and coordination of care so the dots are better connected for people to get and stay healthier
• A human-centered and technology-powered approach, offering an easy-to-use app and innovative clinician tools to simplify the experience for both the patient and the provider
• What does the One Medical membership fee cover? The One Medical annual membership fee covers access to One Medical’s on-demand and asynchronous virtual care services as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app (at no additional cost), featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.
• What does One Medical joining the Amazon family mean for current One Medical members? One Medical members can continue to count on One Medical for the high-quality care and high-level of service they receive. One Medical looks forward to continuing to increase access to care and improve health outcomes with the support of Amazon.
• How does One Medical differ from a typical primary care or urgent care practice? One Medical aims to make health care easier to access and even enjoyable, while improving health outcomes for people across every stage of life. One Medical offers same and next-day in-office or remote visits, seamlessly paired with 24/7 on-demand virtual care services through the One Medical mobile or web app, allowing members to seek care when and where it’s most convenient to them. One Medical is designed to better serve the needs of its patients and providers, including through thoughtfully designed and welcoming offices across the U.S., appointments that start on time, more appointment time with providers, and on-site labs. One Medical provides a comprehensive and human-centered primary care experience, including preventive and everyday health visits, chronic care management, pediatric and mental health services in a growing number of locations, and more . Members enjoy access to 24/7/365 virtual care services through the One Medical app, which allows them to continue their care from the comfort of home or on the go, whether it’s for acute needs at odd-hours, or to simply manage follow-up needs and prescription renewals.
• Do Amazon Prime members receive One Medical memberships? No, One Medical membership is separate from Prime membership. For a limited time, One Medical membership, regardless of Prime membership, is available to new U.S. customers for $144 for the first year (regularly $199/year), the equivalent of $12 per month. Visit here to redeem the One Medical membership promotion and learn more about what’s included.
• How do Amazon and One Medical protect private health information? The Health Insurance Portability and Accountability Act (HIPAA) governs what One Medical, Amazon, and others can do with Protected Health Information and this includes information like medication history, medical conditions, and treatment information. Amazon and One Medical have extensive experience protecting data of all kinds appropriately across a variety of businesses and nothing about this acquisition changes Amazon or One Medical’s commitment to privacy or the strong protections we have for Protected Health Information.

About Amazon Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews .

About One Medical One Medical is a U.S. national human-centered and technology-powered primary care organization with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. One Medical’s vision is to delight millions of members with better health and better care while reducing costs, within a better team environment. One Medical’s mission is to transform health care for all through a human-centered, technology-powered model. Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the “One Medical” brand.

Cautionary Statement Regarding Forward-Looking Statements This press release contains forward-looking statements. We use words and phrases such as anticipate, believe, expect, intend, look to, set our sights on, mission, future, and similar expressions to identify forward-looking statements. Actual results could differ materially from those contemplated by the forward-looking statements. Factors that could cause actual results to differ materially include the following: Amazon may be unable to achieve the anticipated benefits of the transaction; Amazon may be unsuccessful in integrating One Medical’s business into its operations; operating costs, customer loss, and business disruption (including, without limitation, difficulties in maintaining relationships with employees, customers, partners, and commercial counterparties) may be greater than expected; Amazon may assume unexpected risks and liabilities; initiatives with One Medical may distract Amazon’s management from other important matters; regulatory impediments may arise, either with respect to the acquisition itself or Amazon’s operation of One Medical’s business; and the other factors discussed in “Risk Factors” in Amazon’s Annual Report on Form 10-K for the fiscal year ended December 31, 2022 and in Amazon’s other filings with the SEC, which are available at http://www.sec.gov . Amazon assumes no obligation to update the information in this press release, except as otherwise required by law. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date hereof.

Contacts Amazon.com, Inc. Media Hotline [email protected] www.amazon.com/pr

Andy Jassy makes AWS leadership announcement

Amazon Q1 earnings call: Here’s what CEO Andy Jassy and CFO Brian Olsavsky had to say

Watch: Amazon CEO Andy Jassy talks about our innovation in AI, faster delivery, and more

Dr. Andrew Ng appointed to Amazon’s Board of Directors

CEO Andy Jassy’s 2023 Letter to Shareholders

Amazon and Anthropic deepen their shared commitment to advancing generative AI

Amazon q4 earnings call: here’s what ceo andy jassy and cfo brian olsavsky had to say.

An update on Amazon leadership in Operations and AWS Finance

Watch Amazon CEO Andy Jassy’s conversation with CNBC’s Jim Cramer

Scottie Scheffler, world's top golfer, charged with assaulting a police officer outside PGA Championship

The world's top-ranked golfer, Scottie Scheffler, was detained by police after he was accused of dragging an officer with his car Friday outside the PGA Championship in Louisville, Kentucky, according to an incident report.

Footage posted on X by ESPN's Jeff Darlington appeared to show Scheffler being led away by officers. Scheffler appears to turn to Darlington as he is being led away and asks, "Can you please help me?"

Scheffler’s attorney Steve Romines called the arrest a misunderstanding and told The Associated Press they "will litigate the case as it goes."

In an interview with NBC news from Louisville, Romines conveyed Scheffler's account of what happened Friday morning before the second round of the tournament. 

Romines said officers who were investigating and handling traffic for a fatal traffic accident down the road weren’t communicating with those who were handling event traffic for the tournament.

So when Scheffler was given directions for how he should get onto the grounds to prepare for his morning rounds, which he followed, Romines said an "officer on a different unit took issue with Scottie following the directions he was given and subsequently placed him under arrest."

The incident happened before the second round of the PGA Championship at Valhalla Golf Club. It was set to begin at 7:15 a.m. but was delayed by more than an hour after a man was fatally struck by a shuttle bus around 5 a.m.

Louisville Mayor Craig Greenberg identified the man as John Mills. PGA of America said he was an employee with one of its vendors and was reporting to work.

"This is heartbreaking to all of us involved with the PGA Championship. We extend our sincere condolences to their family and loved ones," the organization said in a statement.

Kentucky Gov. Andy Beshear weighed in on the accident, saying on X , "Our hearts are broken, and we continue to pray for the victim’s family."

"The events that occurred afterward are the unfortunate result of this tragic incident, and we are hopeful that all parties involved can come to a resolution," Beshear added .

The accident caused traffic outside the club to be backed up for about a mile in both directions, the AP reported.The Louisville Metro Police Department said in a statement that "all lanes of traffic at the scene were closed while the fatality investigation occurred." The police department was also at the scene directing traffic, the statement said.

An officer was directing traffic into the club when Scheffler, who was in the eastbound lane, allegedly drove into the westbound lane "to avoid backed up traffic," according to a police incident report.

The officer stopped Scheffler and attempted to give him instructions, but the golfer "refused to comply and accelerated forward" dragging the officer to the ground, the report says.

The officer "suffered pain, swelling, and abrasions to his uniform pants," it states.

The LMPD said an officer who was directing traffic had an "encounter with a motorist" who was trying to enter a restricted area which "ultimately led to the driver being arrested."

Darlington said Scheffler was attempting to drive around the crash scene. An officer told the golfer to stop, but he allegedly kept going, ESPN reported.

An officer "attached himself" to the side of Scheffler’s vehicle and Scheffler stopped as he turned into the entrance of the club, according to ESPN. When Scheffler rolled down his window to talk to the officer, he was allegedly pulled out of the vehicle and handcuffed.

When asked about the police report that said Scheffler dragged and injured an officer, Romines said "that did not happen." 

"If we need to litigate that issue, we will litigate it," Romines said. "He did not drag any officer. He did not injure any officer. As soon as he received the directions — conflicting directions — to stop, he stopped."

While Romines was not there, he cited eye witnesses and videos he’s seen of the arrest that he said "confirmed that it did not happen."

Romines also made it clear that "there was never a time in which … Scottie Scheffler tried to drive through any accident scene or anything else," referring to the nearby fatality. 

"He didn’t do anything wrong," Romines insisted, noting that the charges against Scheffler "will either be dropped and dismissed or we’ll go to trial."

Jail records show that he was booked on charges of second-degree assault of a police officer, third-degree criminal mischief, reckless driving and disregarding signals from officers directing traffic.

An arraignment is scheduled for Tuesday, at which Scheffler will appear unless it is moved, Romines said. 

"It’s not like he’s going to plead guilty to something," Romines said. "He didn’t do anything wrong. He was following directions in a chaotic situation."

Romines said he was contacted about the incident early this morning and that his client spent about an hour and a half in jail and was later released on his own recognizance. Scheffler did not have to post any bail to be released, but his release came with the stipulation that he has no contact with the arresting officer. 

Romines acknowledged that "anything can happen" between now and the Tuesday arraignment, or during the process of litigation, but what Romines said he wants to see is the arresting officer’s body camera footage. 

"We believe it’ll confirm what the witnesses have said," Romines said. "As soon as we get that body cam video, we believe the case will probably be dismissed."

Scheffler is "upset about the whole situation," Romines said, adding that "it’s distracted from the golf tournament." 

More than anything, Romines said Scheffler is upset "about the tragedy of the individual that lost his life and somehow this is in any way related to that," but for now, Scheffler is "doing his job and, you know, playing golf the best he can and, you know, he’ll let the court system deal with it."

Scheffler called it a misunderstanding.

"This morning, I was proceeding as directed by police officers. It was a very chaotic situation, understandably so considering the tragic accident that had occurred earlier, and there was a big misunderstanding of what I thought I was being asked to do," he said in a statement shared on X by PGA Tour.

"I never intended to disregard any of the instructions. I’m hopeful to put this to the side and focus on golf today," he added.Scheffler offered his condolences to the family of the man struck by the shuttle and said "it truly puts everything in perspective."

Greenberg said it was "unfortunate" that an incident took place between Scheffler and the officer.

"LMPD is fully investigating this incident and the legal process will proceed. We appreciate everyone’s cooperation," he said in a statement. "We remain focused on the tragic loss of life and will share more information on both of these matters as available."

PGA of America said it is "fully cooperating as local authorities review what took place" between the officer and Scheffler.

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Scheffler was released from jail and returned to the club just before 9:30 a.m. He teed off shortly after 10 a.m. to an outburst of cheers. Video posted on X by ESPN’s Marty Smith showed fans yelling "Free Scottie" after his tee shot. He was 7 under par, two shots from lead, after going 3 under through 12 holes.In Friday's second round, Scheffler shot 5 under par. He’s now a combined 9 under par for the first two rounds. That means he finished one stroke better today, after the arrest, than he did yesterday.

Scheffler at the podium says "my situation will be handled."

"I did spend some time stretching in a jail cell," Scheffler said.

The golfer, 27, turned pro in 2018 and has appeared in the PGA championships four times. He won the Master’s in April, and also in 2022.

Minyvonne Burke is a senior breaking news reporter for NBC News.

Rebecca Cohen is a breaking news reporter for NBC News.

Trump’s lawyer charges Michael Cohen lied to jury

Angry defense lawyer shouts in confrontation with Donald Trump’s former fixer, who stayed calm in his third day of testimony.

NEW YORK — The central witness against Donald Trump withstood a withering cross-examination Thursday from the former president’s defense lawyer, who accused Michael Cohen of lying as recently as two days ago to realize his dreams of revenge against his ex-boss.

The confrontation between Cohen and Trump lawyer Todd Blanche was the most anticipated moment in the month-long trial, which is now speeding toward a conclusion. Because the trial is off Friday, the jurors will have three days to weigh Cohen’s answers. His cross-examination will continue Monday morning, setting the stage for closing arguments next week.

New York Supreme Court Justice Juan Merchan told the lawyers that he would try to make sure those arguments don’t stretch out over more than one day, but he warned that they might because of scheduling demands of the jurors and other logistics issues.

The day’s testimony was closely watched by a cadre of Trump’s political allies sitting behind him in court, including Reps. Matt Gaetz (R-Fla.) and Lauren Boebert (R-Colo.). There were so many congressional Republicans in court in New York that a House Oversight Committee hearing in Washington was delayed .

Trump, who paid close attention Thursday to Blanche’s questioning of Cohen, has still not decided whether he will take the stand, Blanche told the judge. Most defendants do not testify at their trials, believing the risks of being questioned by prosecutors under oath are simply too great.

Trump hush money trial

In his third day on the witness stand, Cohen remained calm and quiet — speaking in a slow, sometimes raspy voice as Blanche challenged his truthfulness again and again. At one point, Blanche shouted that Cohen was a liar.

Cohen’s ability to keep his cool under pressure is an important measuring stick for the prosecutors’ chances of success.

Perhaps more importantly, the jury must decide whether they believe the only witness who directly ties Trump to an alleged scheme to falsify business records to cover up hush money payments to a porn star.

Cohen, a disbarred and convicted former lawyer , has admitted that he lied for Trump for years; it would be a far more serious threat to the prosecution case if jurors came to suspect he lied to them.

Trump is charged with 34 felony counts of falsifying business records by Manhattan District Attorney Alvin Bragg . The indictment accuses Trump of creating a false paper trail to hide the fact that adult-film star Stormy Daniels was paid $130,000 in October 2016 to stay silent about her claim to have had sex with Trump years earlier. Trump denies the two had sex.

Cohen is instrumental to the prosecution case because he paid Daniels with his own money; the following year, the lawyer was given monthly payments from Trump in what prosecutors say was a corrupt scheme to reimburse him and keep Daniels’s allegations under wraps. Cohen is the only witness who has described conversations with Trump in which he said it was clear that his boss understood they would create the false paper trail.

The angriest and potentially most consequential moment in Thursday’s testimony came when Blanche confronted Cohen over his claim that he spoke to Trump on the evening of Oct. 24, 2016, when he called the phone of Trump’s security chief, Keith Schiller.

Cohen testified Tuesday that during the phone call, he told Trump the plan to pay hush money to Daniels was moving forward.

Blanche, however, presented text messages between Schiller and Cohen that preceded that call and suggested an entirely different reason for the conversation. In those texts, Cohen complained about getting harassing phone calls and asked for Schiller’s help. “Call me,” Schiller replied.

After hours of mild-mannered and patient questioning of Cohen, Blanche erupted as he confronted Cohen over the Schiller texts. Accusing Cohen of fabricating key evidence against his client, the lawyer angrily grabbed the microphone and raised his voice.

“That was a lie! You did not talk to President Trump that night!” Blanche bellowed.

Blanche suggested the call was simply too short for it to have included Schiller handing his phone to his boss so he and Cohen could discuss a financial transaction that would ultimately be the genesis of criminal charges against Trump.

“I’m not sure that’s accurate,” Cohen said.

He tried to revise his earlier account, saying he “also spoke to Mr. Trump and told him that everything regarding the Stormy Daniels matter was being worked on and it’s going to be resolved.”

The back-and-forth was the most tense moment yet of Cohen’s cross-examination, and of the entire trial.

But a quieter exchange may prove more damaging to Cohen’s credibility. It happened when Blanche asked Cohen if he had been willing to lie under oath while pleading guilty to tax crimes “because the stakes affected you personally.”

Cohen agreed that he had been.

A few minutes later, Blanche asked Cohen whether “the outcome of this trial affects you personally.”

Again, Cohen said: “Yes.”

Throughout the day, Blanche tried to methodically rip apart the prosecution portrait of Cohen as a remorseful, reformed henchman , using elements of Cohen’s prior testimony to suggest to the jury that he is a singularly selfish person .

Wearing a pale yellow tie, dark suit and dark-rimmed glasses, Cohen met Blanche’s indignation with a calm insistence that whatever his faults, his story about Trump’s guilt was true.

Yet he also struggled to explain why he told a congressional committee in 2019 that he never sought and would never seek a pardon from Trump, when his lawyer was doing just that . (Cohen called it a “misstatement.”) Or how he could claim to have accepted responsibility for financial crimes, but also call the prosecutor and judge in that case corrupt.

On the stand, Cohen said the fault for what happened lay with his bank, his accountant and others.

“You’ve blamed a lot of people over the years for the conduct you were convicted of, yes?” Blanche asked.

“I blame people, yes,” he replied.

Cohen also admitted that he often recorded his conversations with people without their knowledge, including at one point Trump, who at the time was his legal client.

Blanche played for the jury two short recordings of a bombastic Cohen talking about how joyful he was over Trump’s indictment and the prospect of the former president possibly going to jail. Cohen has continued to rail publicly against Trump, on podcasts, social media and in news interviews, despite repeated entreaties from the prosecutors for him to stop.

“I truly f---ing hope that this man ends up in prison,” Cohen said on a podcast excerpt played for the jury Thursday. “Revenge is a dish best served cold, and you best believe I want this man to go down and rot inside for what he did to my family.”

In another podcast clip, this one from May of last year, weeks after Trump’s indictment in this case, Cohen declared: “I want to thank the Manhattan district attorney’s office and their fearless leader Alvin Bragg, with whom I spent countless hours.”

On the witness stand, Cohen conceded that he had not in fact met or spent time with Bragg.

The district attorney has attended the trial intermittently but was not in court Thursday. The trial is off Friday so that Trump can attend his son’s high school graduation.

Just before court ended for the day, Blanche asked about a 2016 conversation in which Cohen reassured a reporter that the story about a Trump-Daniels encounter was false. In the phone call, Cohen told the reporter to believe Cohen because he is “a really bad liar.”

On the stand, Cohen acknowledged that he was lying at the time.

Trump New York hush money case

Former president Donald Trump’s criminal hush money trial is underway in New York. Follow live updates from the trial.

Key witnesses: Several key witnesses, including David Pecker and Stormy Daniels, have taken the stand. Here’s what Daniels said during her testimony . Read full transcripts from the trial .

Gag order: New York Supreme Court Justice Juan Merchan has twice ruled that Trump violated his gag order , which prohibits him from commenting on jurors and witnesses in the case, among others. Here are all of the times Trump has violated the gag order .

The case: The investigation involves a $130,000 payment made to Daniels, an adult-film actress , during the 2016 presidential campaign. It’s one of many ongoing investigations involving Trump . Here are some of the key people in the case .

The charges: Trump is charged with 34 felony counts of falsifying business records. Falsifying business records is a felony in New York when there is an “intent to defraud” that includes an intent to “commit another crime or to aid or conceal” another crime. He has pleaded not guilty . Here’s what to know about the charges — and any potential sentence .