jetblue travel bank forgot username

Not as simple as it seems: How to use JetBlue Travel Bank

Whenever you cancel a JetBlue flight, the refund — if you're eligible — is credited to your Travel Bank account. This is essentially a holding account that keeps the value of canceled flights for one year. You can use these credits to book a new flight within a year.

On paper, this is pretty simple: The funds accumulate, and you can redeem them for flights when the time comes. In practice, though, the process is a bit more complicated. TPG readers have reached out to the Points and Miles team to discuss mishaps they've had finding Travel Bank funds and using them to book flights.

Since 2020, many travelers have racked up Travel Bank funds from flights canceled due to the coronavirus pandemic . Because of this, we want to give you the lowdown on using them so you know what to expect when redeeming your funds.

Things to know about the JetBlue Travel Bank

Before we dive into using the JetBlue Travel Bank, let's discuss a few of the program's nuances. We'll cover how Travel Bank funds are allocated, their validity and other bits of "good to know" information.

Related: How to earn points in the JetBlue TrueBlue program

Travel Bank funds are distributed per flyer

The biggest annoyance with JetBlue Travel Bank is how funds are distributed. After you cancel a paid flight , refunds are issued to each traveler individually, even if they're all on the same record locator.

This causes a massive headache for families that travel together . In 2020, TPG's Nick Ewen canceled a JetBlue reservation that included flights for himself, his wife and his daughter. When rebooking, each family member was given a refund to their respective Travel Bank accounts despite being on the same reservation.

You can only use one Travel Bank per reservation. So when it came time to rebook, Nick had to rebook each family member separately and combine all reservations into a single record locator over the phone.

Things get even more confusing when it comes to canceling flights on a combined record locator. Nick had to cancel the rebooked flight due to the coronavirus pandemic. He couldn't do this online as the JetBlue website gave him an error stating that the ticket didn't match his Travel Bank balance. Again, he had to call in to cancel the flights.

This can be incredibly inconvenient if you're booking travel for a friend or even a co-worker. The traveler gets the Travel Bank credit, making it challenging for the person that booked the ticket to get a refund.

Related: 10 things families should know when flying JetBlue

Funds are valid for 1 year from the date of issuance

Typically, Travel Bank funds can be used within one year from the date of issuance. So if you cancel a flight on Dec. 1, you must use the credit by Dec. 1 of the following year. Unfortunately, there is no way to extend this credit.

Related: What to do if you can't use your airline credit by its expiration date

You can only use Travel Bank funds for flights

Unfortunately, you can only use your Travel Bank funds for a new flight's fare and taxes. You cannot use it to redeem for assigned seating, priority boarding , checked bags or other ancillary fees. This is likely because these add-ons are refunded to your original form of payment when you cancel a flight.

You can, however, use your Travel Bank credit to book a flight for someone else.

Accessing your Travel Bank funds

You can view your JetBlue Travel Bank funds on the airline's dedicated Travel Bank website . This is automatically linked to your TrueBlue account when you cancel a ticket associated with your frequent flyer number. JetBlue will email you instructions on how to sign in to your account.

If you cancel a ticket for someone who isn't a TrueBlue member, they will receive an email with credentials to log in to their Travel Bank. Remember, even if all travelers are on the same record locator, they will receive their own Travel Bank refund.

Related: TPG Lemonade session: JetBlue TrueBlue

Once signed in, you can view your Travel Bank balance and when your funds expire. You can also click the "Account Statement" link to view a list of recent Travel Bank transactions.

Related: What is JetBlue elite status worth in 2022?

Booking flights with Travel Bank funds

Once you have access to your JetBlue Travel Bank account, using available funds is relatively simple. Head to the JetBlue website and sign in before booking a flight. Search for a flight as you usually would and enter your passenger information.

On the payment screen, select the "Travel Bank" option located above the credit card entry field. You'll be prompted to sign in to your Travel Bank account if you're not a TrueBlue member.

Once signed in, you'll get the option to use as much or as little of your credit as you'd like. Note that you can only use credits to cover the fare and its associated taxes and fees (as discussed). Seat selection fees and other add-ons are not eligible. Click the "Apply Travel Bank Credits" button to apply the funds to your purchase.

And that's all there is to it: You've successfully used your JetBlue Travel Bank funds. It's easy enough once you have the hang of it, but bookmark this page just in case you need a refresher.

Related: Why you should wait to change or cancel your flight if you want your money back

Bottom line

JetBlue's Travel Bank program is a little tricky to use, but hopefully, this guide helps you navigate it better.

Keep in mind that these funds are accessible under a separate login from your JetBlue account. And that even if multiple travelers are under the same record locator, each traveler is allocated refunds to their own Travel Bank account.

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Don’t Lose Travel Credits: How To Use the JetBlue Travel Bank

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Table of Contents

What is the jetblue travel bank, what are the jetblue travel bank rules, what can you use the jetblue travel bank for, how to check your jetblue travel bank balance, how to use a jetblue travel bank credit, can you extend a jetblue travel bank credit, final thoughts.

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If you’ve canceled a flight with JetBlue and received a travel credit for the value of your ticket, you might be wondering how to find and use that credit. The answer is the JetBlue Travel Bank . It’s a special account issued to the airline’s customers to hold their travel credits until they can be applied to a new flight or JetBlue Vacations package.

But when it comes to using your credits, there are several tricks and pitfalls to be aware of. Here are all the details you’ll need to ensure you can use your JetBlue Travel Bank account when you need it — and with the fewest headaches.

Most JetBlue tickets can be canceled without paying a fee. The only exception is the airline’s Blue Basic fare , which can be canceled for $100 per person on routes to and from North America, Central America, and the Caribbean, and $200 per person on other routes.

That means you can get at least some value from almost any JetBlue ticket as long as you cancel your flight before it departs .

However, you don’t get the money back when you cancel a nonrefundable JetBlue ticket. Instead, you’re issued a travel credit that can be used for a future JetBlue flight. That credit is automatically deposited into the JetBlue Travel Bank and linked to you either by name or to your JetBlue TrueBlue frequent flyer account, which also contains any points you’ve earned from flying or with the JetBlue credit cards .

Like most airline travel credits, there are several rules and restrictions on JetBlue Travel Bank credits that you’ll need to know.

Credits Aren’t Transferable, But You Can Book for Others

While you cannot transfer a JetBlue Travel Bank credit to someone else, you can use it for a friend, family member, or anyone you’d like by booking a new ticket in their name.

As long as you’re booking the flight with your Travel Bank, the passenger name on the ticket doesn’t need to match the name on the account. You don’t even need to be traveling with the person to apply your credit to their ticket.

Can Only Use With 1 Other Form of Payment

Travel Bank credits can be used to pay any type of JetBlue fare. But if you want to use it to pay the taxes and fees on award tickets, the credit must be enough to cover the entire amount. That’s because you can only use 2 forms of payment on a single ticket . So if one of those is points, the other form of payment has to cover the entire cash amount.

This is a particularly annoying limitation when you’re trying to change an award ticket. With JetBlue, the only way to change a ticket booked with points is to cancel the original ticket, get the points back, and then book a new one.

But while the points from the original ticket will instantly go back into your JetBlue TrueBlue account, any taxes and fees you paid will go into your Travel Bank instead of back to your original form of payment. Then, if the new flight you want has higher taxes and fees, you can’t use the credits in your Travel Bank to pay for them. Instead, you’ll have to pay the cash portion again.

Travel Bank Credits Expire After 12 Months

JetBlue Travel Bank credits have a hard expiration date — 12 months after your original ticketing date . That’s the day you booked the original ticket, not the date you were scheduled to fly or the date you canceled.

That means you’ll likely have less than 12 months to use the credit. So, it’s important to be aware of the calendar to make sure you use your credit before it expires.

You only have to book a new ticket using the credit before it expires — you don’t have to actually fly before that date. JetBlue opens its schedule nearly a year in advance, so if you’ve got a trip planned for months in the future, you can still use your Travel Bank credit for it. Just book far enough in advance to apply the credit before its expiration date.

There are only 4 things you can use JetBlue Travel Bank credits for:

• Airfare and taxes on JetBlue-operated flights booked through jetblue.com or its mobile app ( iOS , Android )
• Taxes and fees on JetBlue award flights (as long as the credit covers the entire amount)
• The air portion of a JetBlue Vacations package
• Any applicable increase in airfare when changing a booking

That means any other fees you might be charged during your travels with JetBlue, such as checked bags , in-cabin pets, seat selection, and the like, cannot be paid using credits from the Travel Bank. Essentially, you can only use it for forms of airfare for you or others and nothing else.

When you cancel a JetBlue flight, if you don’t already have a Travel Bank account, a new one is created automatically. Then, if you have a JetBlue TrueBlue frequent flyer account, the 2 accounts are linked. You can see your balance anytime by logging into your TrueBlue account on JetBlue’s website and clicking on the account menu in the upper right corner.

If you don’t have a TrueBlue account, the login info for your Travel Bank is sent to you after you cancel your ticket in 2 separate welcome emails , one of which has a temporary password that you’ll need to change within 48 hours. You can use that info to log in to your Travel Bank account to see your current balance and expiration date.

Can’t find one of the emails or forgot to change your temporary password? You can use JetBlue’s Login Lookup Form to find the information.

If you’re booking a ticket with cash, using your Travel Bank credit is relatively easy. All you need to do is search for the new flight you want to book using JetBlue’s website or app.

Then, when you get to the payment page, you’ll have the opportunity to log in to your TrueBlue account to apply your Travel Bank credit (if you aren’t already logged in) or to access your Travel Bank with the login info that JetBlue previously provided.

You don’t even have to use up your entire Travel Bank credit all at once . If your ticket costs less than the credit, the remaining amount will stay in your Travel Bank to be used later.

Or, if you’d simply prefer not to use your entire credit on 1 ticket, you can set the amount you want to use as partial payment. Then, if your credit doesn’t cover the entire cost of your new ticket, any remaining amount due can be paid for with any major credit card.

If you’re booking with points, you’ll have the same opportunity to use your Travel Bank credits toward the taxes and fees on your award flight. But again, in this case, the credit must be able to cover the entire amount.

Unfortunately, there’s no way to extend the expiration date on a JetBlue Travel Bank credit . While you can use the credit for a flight as far out in the future as JetBlue has available, you must book that new ticket with the credit before the 12-month clock expires, or you’ll lose it. Even having JetBlue Mosaic elite status won’t exempt you from this policy.

Also, unlike other airlines, if you book a new ticket with the credit and then cancel that new ticket, the credit will retain its original expiration date . And if the original expiration date has passed, you won’t get the credit back.

This is one of the less customer-friendly airline policies regarding travel credits. Many airlines will reset the date on your credit if you book a new ticket and then cancel it, but JetBlue doesn’t. And some airlines like Southwest don’t have expiration dates on their travel credits .

So, when booking JetBlue tickets, keep in mind that canceling the ticket later will mean less flexibility with JetBlue than it does with other airlines.

As long as you’re booking a ticket with cash, or the taxes and fees on your award ticket are fully covered by your existing credit, you should be able to access and use your JetBlue Travel Bank right during the booking process. That’s good news since you have such a limited amount of time to use it, with a 12-month expiration clock starting from the date you booked the original ticket.

Finally, remember that if you cancel a reservation with multiple passengers, each person will receive their own separate Travel Bank credits . So, it’s important to keep track of all the Travel Bank logins and TrueBlue accounts to ensure you’re not leaving any of your hard-earned money on the table.

UP's Bonus Valuation

This bonus value is an estimated valuation  calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.

Travel Bank

The Travel Bank system can be used for individual travellers or corporations. You, the airline, choose who and what can be refunded into a Travel Bank account. Plus you can direct your travellers to your website to spend the accrued credits increasing your online market share. How does a passenger join the Travel Bank program? When a passenger changes travel plans and the ticket needs to be refunded or exchanged the outstanding balance is credited to either an existing account or a new account is created for a passenger that has not had a refund previously. Refunds or part exchange balances are credited to a Travel Bank account as 'soft' dollars that can only be used to purchase a new ticket for further travel. Purchasing a new ticket can be fulfilled either online throught the airlines booking engine or via the airlines agent reservations system. Credit expiry limits are set by the airline so unused dollars do not become a financial liability for the airline. The program is beneficial for both the airline and the passenger. Travel Bank assists the airline to build loyalty amongst passengers by allowing credits on unused tickets towards future travel. Travel Bank can be used for both individual travellers and corporations. For more information about Travel Bank contact %1

UponArriving

JetBlue Travel Bank Account Guide (Expiration, Fees) [2020]

Sometimes you get hit with a surprise and you’re forced to cancel or miss a flight and you end up left with travel credits. Other times, you might experience some type of inconvenience and receive travel credits as a form of compensation. When it comes to JetBlue, these travel credits will be put into a Travel Bank and you’ll be able to use them for select travel expenses. 

In this article, I’ll break down everything you need to know about the JetBlue Travel Bank, including all of the relevant rules and restrictions for things like expiration and transferring credits.  I’ll also provide you updated information about how your travel bank account is affected by coronavirus.

Table of Contents

What is the JetBlue Travel Bank?

The JetBlue Travel Bank is an online account that allows you to view/manage your travel credits and to use them for future flights and select fees.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

How do you access your JetBlue Travel Bank?

• You can click here to access and log-in to your JetBlue Travel Bank.

You can log-in with your TrueBlue credentials or with the Login ID and password provided in your Travel Bank welcome email.

If you have new travel funds, you should look in your inbox for a welcome email with your login information. Note that you will probably receive two emails. One will have your log-in ID and one will have your password which will expire within 24 hours. You do not need to have a TrueBlue account in order to receive these emails and have a Travel Bank account. 

If you did not receive this email, call their reservations center at 1-800-JETBLUE (538-2583).

How do you get travel credits?

You can get JetBlue Travel credits issued to you in a number of different ways. A lot of times it can come from the result of a cancellation or changed flight.

Let’s say you booked a nonrefundable ticket and then decided to change that to a different flight and your new flight was cheaper. In that case, it is possible that the difference in ticket price could be converted into travel credits. So if you originally booked a $400 flight and it changed to a $200 flight, you could be credited for the difference (minus change fees). 

But note that if a nonrefundable ticket is not changed or canceled prior to departure you will forfeit all funds.  This is why it’s always important to never no-show when you’ve booked a non-refundable ticket. 

If you booked a refundable ticket you could still receive travel credits if you decided to not show up for your flight and never changed or canceled the flight. 

You might also receive travel credits for experiencing some type of inconvenience. For example, if your flight was significantly delayed it is possible that you could be issued a travel credit. Or if your in-flight entertainment system did not work or seat did not work properly it is possible that you could also be issued a travel credit.

Basically, any time that you are significantly inconvenienced during your travel experience with JetBlue you could request a travel credit and possibly get one.

Do the JetBlue travel credits expire?

Your travel credits will expire one year from the date of issuance unless otherwise noted (see the coronavirus exceptions below).

You can view the expiration date for your travel credits on your Travel Bank statement. If you have multiple travel credits within your account, the travel credits with the soonest expiration date will be used first.

Something to note that is really nice about these travel credits is that you don’t have to complete your travel before the expiration date. All you have to do is to make sure that you book your travel before the expiration date.

JetBlue makes this clear: 

If you receive a refund on a flight that was originally paid for with JetBlue travel credit (for full or partial payment), the expiration date for these funds will revert back to the original expiration date of the credits that were used to purchase the flight.

The catch here is that if you ended up canceling that reservation then you would have a refund back to your Travel Bank and your credits would then expire. So you really want to try to be sure about your travel plans and to avoid canceling those so that you do not lose your credits.

As far as I can tell, there is no standard policy for granting extensions for JetBlue travel credits that expire. However, if you have status with JetBlue you might contact customer service and give it a shot because you never know what they might say.

Vacation packages

You might be wondering if you can use your travel credits for vacation packages.  JetBlue travel credits may only be used towards the air-portion of a JetBlue Vacations Package. 

You can also receive a different type of credit via a vacation package. JetBlue Vacations credits are good for one year from the date of issue and may be used towards any portion of a JetBlue Vacations Package.

What about codeshare flights?

On many occasions, you might have a flight on JetBlue and also have a flight on another partner airline or codeshare partner. You need to know that “If any itinerary includes a segment not operated by JetBlue then the funds MAY NOT be placed in a Travel Bank.” 

Also, if any itinerary includes a segment not operated by JetBlue then funds from Travel Bank may not be used. So when it comes to using these travel funds from your Travel Bank you need to make sure that you are only flying on JetBlue flights.

How to use your JetBlue travel credits

You can use your Travel Bank travel credits online. When booking online at jetblue.com, you’ll have the option to use your JetBlue travel credit during the payment portion of the booking. You will need to log-in and then you’ll be able to view your balance and then choose how much of your balance you want to use for that specific flight.

This means that if you would like to also pay with a credit card you can simply choose to use your travel funds first and then select the option for paying for the remaining balance with a credit card.

One thing that is special about these credits is that you can use them for other people. So if you have three other people traveling with you, you could book their flights with funds from your Travel Bank. Even if you are not flying with them you can still use your credit for other people (if you call in to do this you might be subject to a booking fee).

This is not the same as the travel credits for Southwest, which require you to use them for the passenger who received the credit. One workaround for those travel credits for Southwest is that you can convert them into LUV vouchers which can be used for other people although there is a fee associated with that conversion.

You can read more about Southwest travel credits here .

What can you use your travel credits for?

You can use travel credits for airfare and some associated fees. They may not be used toward ShopBlue merchandise and also may not be used for the following purchases: 

• Even More Space seats
• Unaccompanied Minor fees
• Baggage fees
• Purchases onboard
• Flights on partner airlines

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

Using travel credits to cover change fees

You can use your travel credits to pay for changes in airfare and the change/cancel fee that goes with it. However there are a number of restrictions when trying to use your travel credits for certain types of fees. Here is a list of fees that you cannot use your travel credits for:

• Change/cancel fees on TrueBlue Point bookings
• Same-day change fees
• Ancillary fees

Multiple Travel Banks

Multiple Travel Bank accounts may be used per reservation, but only one Travel Bank per customer may be used. So for example, if three passengers have Travel Banks and you wanted them all on one single reservation, you could use each of their Travel Banks. You may need to call in to do this but the phone fee should be waived.

Merging travel funds

Travel credits may be merged into one Travel Bank account, as long as the credits are all under the same customer name (once merged, they cannot be unmerged). This does not mean that you can merge Travel Bank accounts between different passengers.  This just means that if you have multiple credits under your name you can merge them to your own Travel Bank account. 

To merge credits, call 1-800-JETBLUE (538-2583) to speak with a reservations crew member.

What if I forgot to use a credit?

If you book a new reservation and forgot to use your travel credit there still is hope for you. In that case you will need to call in and ask them to retroactively apply your travel credit and you should be able to do this as long as you received the credit before your booking.

But if you have already taken the flight then you would NOT be able to apply your travel credits to that flight. So it’s key to get this done before departing on your flight.

Coronavirus extensions

• If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27, 2020 and June 30, 2020 it will now expire December 31, 2020.
• Travel Bank credits issued between February 27, 2020 and June 30, 2020 for flight purchases will now have a 24-month expiration period as opposed to the typical 12 months.
• Travel Bank credits issued after June 30, 2020 will expire 12 months from their date of issue.

Read more about the latest covid updates here.

JetBlue has a pretty generous policy when it comes to their travel credits. They allow you to use them for other people which is a pretty flexible policy, especially compared to Southwest. It’s also nice that the expiration does not kick in until one year after they are issued and that you all you have to do is make your booking before that deadline. 

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

13 comments

why the flying fuck did i have to learn all this great information from a blog and not the jetblue website lol, ty for explaining this

i have travel bank credit of 426$ because of a cancelled flight due to covid-19, but when i try and use them it says i have a limit of 100$ and 426$ credit and cannot use more than 100$. Why is that?

I have a credit for $75.00 which will expire on Dec 21, 2020 I cannot get a flight back to Philadelphia until the 12/24/2020 can they extend this credit 3 days???

Sounds like you can use it to book a future flight, as long as you use it before the expiration date.

This is the 2nd time Jet Blue has changed my flights. Never again I have to lose my tickets again because your co decided to change flight days again. Can’t use Jet Zblue ever again!

Mi husband has a travel fund totaling $212. It was issued January 17, 2020. Due to the situation with the virus, he has not been able to travel. He is 74 years old so we don’t think it would be wise for him to travel right now. How do we get an extension on these funds? I have tried contacting your 800 number but to no avail. Please advise

Contact JetBlue via email. I had about $200 in expiring Travel Bank credits that were extended until 03/22.

My grand daughter and my wife had travel arrangement. Unfortunately my grand daughter is unable to travel with my wife, They both have credit Travel Bank credits. Can credits from my grand daughter’s account be used by my wife to purchase ticket?

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

Your system is too complicated and stressful. Sorry.

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

This is a complete rip-off. Just refund my credit card!, thanks. When booking a fight on JetBlue it is easy to use a CC or points, but there are many extra (unnecessary) steps to use this “bank”. Easy to have credits expire unless you travel frequently. Airlines as banks? They can barely keep a schedule. JetBlue continues its decline….

THE JET BLUE BANK CREDIT HAS EXPIRATION DATE AT JUNE , MY WIFE AND I TRAVEL JUNTOS ON THAT TIME, IS NOT LATE IF WE APPLY FOR ANOTHER TRAVEL ? WHEN IT IS GOING TO BE THE EXPIRATION DATE?

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How to Use a JetBlue Airways Flight Credit

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If you’ve canceled a JetBlue Airways flight and didn’t purchase a refundable fare, you’re not completely out of luck.

Nonrefundable JetBlue fares let you retain the value of your ticket in the form of JetBlue travel credits. These credits live in your JetBlue Travel Bank — an online bank account for funds toward future JetBlue flights, and other JetBlue expenses.

These credits can be used to pay for future airfares and some other JetBlue-related expenses including the air portion of a JetBlue Vacations package , change fees for Blue Basic fares and any applicable increase in airfare when changing a booking. Just note that they typically expire 12 months from the date your ticket was created.

Here’s how to use JetBlue travel credits (and how to get these credits in the first place):

How to redeem JetBlue travel certificates

JetBlue travel credits can be used to cover a slew of purchases through the company including:

Airfare and taxes on JetBlue-operated flights.

The air portion of a JetBlue Vacations package.

Change or cancellation fees, and any applicable increase in airfare for changes.

Flights booked for someone else.

To book with your JetBlue credits:

Log in to your TrueBlue account.

Make a new reservation through the standard booking page. 

When you get to the payment page, select travel credit as your form of payment. A dropdown menu will appear and your credit amount will be displayed.

If your new purchase exceeds the cost of your JetBlue voucher’s value, you’ll have to use another payment method, such as a credit card, to make up the difference.

How the JetBlue Travel Bank works

Your JetBlue travel credits will live in the JetBlue Travel Bank , where you can see your remaining balance and the expiration dates. It requires a separate login from your TrueBlue account, so check your email for instructions.

To redeem your travel credits, you can use the JetBlue website as usual and follow the instructions above. You do not have to go through the JetBlue Travel Bank.

How to get JetBlue flight credits

When you cancel Blue , Blue Extra, Blue Plus and Mint fares, you receive the value of that airfare as a JetBlue travel credit.

You can also get a JetBlue travel credit when you cancel a Blue Basic fare, which is the lowest JetBlue fare class. But, the Blue Basic situation is less ideal because you’ll owe JetBlue a change or cancellation fee for the privilege of getting that credit. The Blue Basic change and cancellation fees are:

For flights within North America, Central America, or the Caribbean: $100 per person.

All other routes: $200 per person.

In most cases, you can’t cancel your flight after it’s already taken off. If you try to cancel after the scheduled departure time, your money associated with the reservation is typically forfeited, unless you purchased a refundable fare.

If you don’t show up for your flight on time and you booked a refundable airfare, you won’t be eligible for cash back, but you do get the money associated with the segment as a JetBlue travel credit.

Do JetBlue travel credits expire?

Unlike credits from other airlines such as Southwest , which issues travel funds that never expire, the JetBlue versions do expire. The JetBlue travel credit expiration date is typically 12 months from the date it was issued.

​​What to know about JetBlue travel credits

You’ll need to pay a $25 fee for any JetBlue flight reservation changed or canceled over the phone or through chat. However, you can save this $25 per person fee by making your own itinerary adjustments on JetBlue’s website.

If you don’t want to use your credits on yourself, you don’t have to. JetBlue travel credits can be used to book a reservation for a friend or family member, and you don’t have to be traveling with them.

Sure, JetBlue travel credits are not as good as a full JetBlue refund . But considering that most canceled JetBlue airfares can net you a future flight credit with no cancellation fee, that’s a pretty swell deal.

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Business travelers: Ink Business Preferred® Credit Card

on Chase's website

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60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-5% Enjoy 5% cash back on travel purchased through Chase Travel℠, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Up to $300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options

75,000 Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel.

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Welcome to JetBlue’s Travel Bank system, an online account where you can view and manage your JetBlue travel credits. If you are a TrueBlue member, you can access your Travel Bank account by logging into the TrueBlue portal. Click the down arrow next to your name and point total, then choose Travel Bank Credit from the dropdown menu. Not a TrueBlue member? When you received a credit for a JetBlue flight, you should have also received an email with a Login ID, and a separate email to set up a password. If you can't find the original email sent with your login ID you may request a new email with your ID by filling out a simple form. Login Look-Up form Learn more about TravelBank

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JetBlue Just Changed Its Travel Credit Policy — What to Know

Read up on the new policy if you're thinking about canceling an upcoming JetBlue flight.

JetBlue will now only be honoring travel credits for up to a year after a passenger's original booking date, according to the airline's new policy change.

According to the new policy, passengers have 12 months from the original ticketing date to use airfare credits, while the previous policy provided more time, allowing 12 months from when the credit was issued to rebook. For passengers using credits, the prior system provided more flexibility to utilize credits on canceled, or modified flights.

Confirming the change to Travel + Leisure this week, JetBlue made the change on Wednesday and noted that “customers who purchase non-refundable fares and need to cancel their travel will continue to have their funds held in a Travel Bank account for future use on JetBlue.”

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"For JetBlue customers who purchase travel on or after March 8, 2023, these Travel Bank funds are good for 1 year from the original ticketing date (the date the ticket was created)," the airline told T+L. "Customers are welcome to use these funds to book any available JetBlue flight for sale, with our schedule always extending at least 331 days, as long as travel is booked prior to the Travel Bank expiration.

However, tickets booked and canceled before March 8 will follow the former system of being honored a year after the credit was issued.

The airline's website has also been updated to reflect these changes. The website also states that credits cannot be extended once they have expired. 

JetBlue further explained on Twitter, in response to a customer, that "You don't need to complete travel by the expiration date, but you do need to have them applied toward a future JetBlue reservation before they expire. The expiration date is visible when you access your account.”

JetBlue also pointed out that all of their fares, with the exception of Blue Basic, have no change or cancellation fees.

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A traveler's guide to Novosibirsk, the unofficial capital of Siberia

Trans-Siberian heritage

Residents of Novosibirsk love trains and are proud of the fact that their city played a significant role in the history of the grand Trans-Siberian railway, which spans the breadth of Russia. The railway is such a part of Novosibirsk identity that it is even depicted on the city’s emblem, along with the bridge that crosses the Ob river and two Siberian sables standing on their hind legs.  

In the city, there are as many as five monuments to trains, and an open-air locomotive museum is located in the vicinity of the train station Seyatel’. The museum has more than 100 steam locomotives, diesel locomotives and carriages, reflecting the history of rail transportation in Russia from pre-revolutionary times to the present day. Wondering around the stationary trains and comparing your height with the diameter of the gigantic iron wheels of the first steam locomotives is all very well, but why not climb inside the carriages and see how the nobility once traveled across Russia in pre-revolutionary times? These tours will however need to be booked in advance. The museum opens from 11:00 until 17:00 every day except Mondays. 

Novosibirsk spans both sides of the river Ob. In the early twentieth century, the border of two different timezones passed right through the city which led to a strange situation- morning on the east bank started one hour earlier than on the west bank! The two-kilometer covered metro bridge that crosses the river is considered the longest in the world. Due to the fluctuations in temperature across the year (on average +30 °C to -30 °C), during the summer the metro bridge expands, and in the winter it contracts by half a meter. To counter these effects, the bridge’s supports are equipped with special rollers that allow it to move.   

The cultural center of Siberia

The repertoire of the theatre can be viewed on its official website . The theatre season runs from September to July, and comprises mainly classical performances, like the ballet “The Nutcracker” by Tchaikovsky, Borodin’s opera “Prince Igor” and Verdi’s “La Traviata”.  

The large Siberian sea and ligers

Weekends are best spent at the Novosibirsk zoo . The zoo is known for breeding big cats, although surrounded by controversy, hosts a successful crossing of a tiger and lion, which of course would not otherwise breed in wildlife. Ligers, or exotic cubs of an African lion and Bengal tigress, feel quite comfortable in the Siberian climate and even produce offspring. The zoo is open to visitors year-round, seven days a week, and even has its own free mobile app, Zoo Nsk .

Every year at the beginning of January, the festival of snow culture takes place bringing together artists from across Russia and around the world to participate in a snow sculpting competition. The tradition started in 2000 inspired by the snow festival in Sapporo, Novosibirsk’s twin-city.

Siberian Silicon Valley

Despite the fact that Akademgorodok was built half a century ago in the middle of the uninhabited Siberian taiga, architecturally it was ahead of its time. No trees were destroyed for its construction, and houses were built right in the middle of the forest. A man walking through the woods would seemingly stumble upon these structures. At that time, no one had built anything similar in the world and ecovillages only became fashionable much later.

For residents of the Novosibirsk Akademgorodok is a different world. When you step out the bus or car, you are immediately on one of the hiking paths through the forest, between the scientific buildings and clubs. On a walk through Akademgorodok, it is possible to unexpectedly encounter art-like objects handmade by residents of the city which have been erected as monuments and some monuments fixed up by city authorities. For example, the monument to the laboratory mice, which knits a strand of DNA on to some needles, can be found in the square alongside the Institute of Cytology and Genetics. In Akademgorodok there are many cafes and restaurants, in which it is possible to rest after a long walk. Grab a coffee and go to eat at Traveler’s Coffee , or eat lunch at the grille and bar People’s or Clover .

Winters in the Akademgorodok are slightly colder than in the city, so wrap up. Spring and summer are usually wetter, so waterproof boots are recommended. In the summer the Ob sea provides respite from the heat, so do not forget your swimsuit to go for a dip.

Memento Mori

Among the exhibits of the museum is one dedicated to world funeral culture — hearses, memorial jewellery from the hair of the deceased, samples from a specific photo-genre of  "post mortem", a collection of funeral wear from the Victorian era, deathmasks, statues and monuments. There’s also an impressive collection of coffins. One of them, resembling a fish, was manufactured on a special visit to Novosibirsk by a designer coffin-maker from Africa, Eric Adjetey Anang, who specializes in the production of unusual coffins.

Surprisingly, the crematorium itself does not look at all gloomy in appearance and definitely does not look like infernal scenes from movies, or like crematoriums of other cities that gravitate towards gloomy temple aesthetics. The Novosibirsk crematorium is decorated in “cheerful” orange tones and is surrounded by a park with a children’s playground nearby. A visit to the museum then leaves you with mixed feelings. 

Novosibirsk underground

Tourists from all over the world go down into the Moscow metro to take a ride and a few selfies in the most famous underground museum. The Novosibirsk metro is also quite a museum in itself — it has 13 stations, the most beautiful of which is Gagarinskaya, Sibirskaya and Rechnoy Vokzal.

The ultramodern Gagarinskaya station is like a real cosmos underground. Its technologically themed design includes marble walls with metallic elements, dark blue backlighting and portraits of Yuri Gagarin. The Sibirskaya station looks like an underground treasure trove, decorated by Altai masters craftsmen with mosaics of precious Siberian stones. The Rechnoy Vokzal station is framed with ten glowing stained glass windows depicting the largest cities of Siberia, including Novosibirsk itself, Omsk, Barnaul and others. The platform resembles a big ship sailing on the Ob, from which ancient Siberian cities are visible through its windows.  

How to get there

The easiest way to get to Novosibirsk is by plane with Aeroflot or Novosibirsk airline S7 with one-way tickets from Moscow costing from 200-250 USD. If you decide to take from the train from Moscow, you’ll have to travel approximately a third of the Trans-Siberian Railway. That’s 3,300 kilometers over almost a three-day journey. 

Where to stay

There are many great hotels in Novosibirsk. Amongst the best include a four-star Doubletree hotel by Hilton , which is located near Lenin Square (per room from $200). After renovations and repairs, the congress-hotel Novosibirsk has improved (per room from $100) and is located across from the train station. Less expensive but of a similar standard is the four-star River Park hotel near Rechnoy Vokzal metro station, which costs $80 per night.

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