gibson guitar factory tour memphis

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Gibson Memphis factory tour

We take a look at where the magic happens

Gibson is perhaps the most loved guitar brand of all time, remaining at the centre of guitar players’ dreams and popular music history since the 1930s.

Always innovating, often controversial, what may look like a giant, impenetrable corporation from the outside is in fact a collection of smaller specialities and subcultures, fuelled by a deeply passionate staff of artisans and craftspeople who, regardless of position or function, remain fiercely proud of what they do.

The company has grown confidently ever since the much-written-about management buyout of 1986, as has its need for production capacity. Its first specialist offshoot was Gibson Montana, which began building flat-top acoustics in 1989. Next came Gibson’s Custom Shop in a separate Nashville facility in 1994, and today we’re visiting the most recent ‘new’ factory, around 200 miles away in Memphis, where Gibson guitars have been rolling off the line since 2000. 2013 is significant, however, because it is the year Gibson Memphis has officially become its own division.

Meet David Winters...

David Winters has been with Gibson ever since 1986 and today he is general manager of the Memphis facility.

“We do all the guitars here with f-holes that wouldn’t be a carved top, like an L-5 or Super 400,” he says as we begin filling in some background.

“We built the facility from the ground up and we focus primarily on the ES-335s, 175s, 330s, 339s... anything with a laminate, semi- hollow body, including Lucille!”

Workin' in Memphis

It’s fitting BB King’s guitar is made here...

“Memphis is really the crossroads for the blues. Clarksdale, Mississippi is just south of here, the Blues Highway is [South] 3rd Street that runs right through the city, and we’re just a block off Beale Street – what better location to be for blues and jazz?

"We’re so close to Nashville [Gibson’s HQ], yet they’re two completely different cities with two completely different cultures.”

Making the tops

Some ES guitars are still built in the Custom Shop in Nashville, though, right?

“Yeah, when they were originally doing the [Historic Series ES-335] ’59 and the ’63 there, this facility was so much younger that we didn’t really have the expertise to do a true, true historically correct instrument.

"Over the past several years, however, we’ve really focused in on the details and now we’re capable of building those historically correct ES-style instruments.”

Pressing laminates

How many people work here in Memphis?

“81 directly, then we have a peripheral staff of about 12 – support staff in things like engineering, buyers, schedulers, accounts, shipping... things like that.”

And how many guitars do you make here?

“65 a day, that’s up around 25 a day from where we were at the beginning of the year.”

There’s so much hand work happening in production. How do you maintain quality control with such a high level of individual human judgement in so many areas?

“We have inspectors throughout, but before that, at those critical workstations we have examples of what each part should be.

"We try to achieve that consistency both through continuous training and also continuous monitoring. A lot of it still ends up in the hands of the operator paying attention and being trained properly.”

Rims galore

If we take just one aspect – let’s say scraping the binding back after finishing – how long does it take to train someone to do that?

“Oh, it can take anywhere from one to three months for somebody to become proficient at it. Some people pick it up quicker, obviously, but it is a very detail-oriented job that takes finesse. The only gauge is a visual gauge – it’s totally hand-done.”

Attaching centre blocks

Presumably some areas lend themselves better to mechanisation?

“Over the years we’ve developed tools for different areas. Sometimes it works and sometimes it doesn’t, because sometimes there’s just no better way [than hand work]. But a prime example is that for quite a number of years, fret-levelling was always done by hand, until the invention of the Plek machine.

"Now that does a complete scan of the neck and comes in and looks for detailed inconsistencies: a piece of equipment that does a great job. It’s a quality enhancer – a guitar that’s been Plek’d plays better than one that hasn’t.

Adding tops and bottoms

“But a lot of it just has to be done by hand: cutting the binding back, rolling the binding in...

"Y’know when somebody picks up a guitar, the first thing they do is they put it in the playing position and they feel the neck. They run their hand up that neck; getting that feel right has to be done by hand.”

Binding channels

Has Gibson always made its own laminates for ES-style bodies?

“Each model has its own spec and shape, the important thing is having all three pieces of wood [for the laminate] with identical temperature and moisture content.

"So we bring the wood in and we let it equalise, because when you glue those three pieces together, they have to be pretty exact as far as humidity and moisture content are concerned."

Wrapping the binding

"So it equalises the wood at the same time when you heat it and cool it like that with the glue; it helps it hold its shape. We can control the quality by doing that in-house.

"You can see the original press in the factory. It’s from the early 1940s, we think. It’s pressed nearly every laminate guitar Gibson has done since the 1940s: a pretty remarkable piece of equipment.”

Bound for glory

With the explosion of knowledge online – whether it’s correct or not – you guys are under more pressure than ever to get those tiny details right. Do you feel that?

“Yeah! The internet has been a good and a bad thing. It’s provided a lot of knowledge to a lot of people who otherwise wouldn’t be exposed to it. And not only with guitars, of course: everything.

Neck pocket routing

"At the same time, it’s allowed people with bad information to have a voice, so there’s a lot of misinformation out there as well.

“When you actually look at guitars from the 1950s and earlier, there was quite a bit of variation. Back then there was even more hand work done to the guitars, so it was even harder to control."

Neck adjustments

"There were not only a lot of inconsistencies from a materials standpoint, but also from a dimensional and workmanship standpoint.

"There were some beautiful guitars made back in those days, and those are the ones we try to emulate. A lot of those guitars have what we like to call the ‘mojo’ – tone, feel, history – they really push us to keep getting better and achieve that mixture of wood and paint and lacquer and electronics and hardware for that optimal tone.”

Shaping the neck

Do you use any modern methods for examining old guitars?

“Recreating those instruments is quite the undertaking, so yeah, one example is this gentleman by the name of David Carpenter out in Washington State who not only has a collection of great guitars, but who also has friends in the medical industry.

"They’ve taken guitars and put them in MRI machines to measure densities of materials... all kinds of exact measurements. So he’d take his original guitars to his doctor, and the next day I’d get an email...

Hand sanding

“We’ve found some interesting things; that’s where you find a lot of the variances in the guitars over the years.

"For example, we found original ’59 335s that had head and tail blocks on the centre block, which you rarely see. Most of ’em we’ve seen have been single pieces.

"You find those nuances. It’s a guessing game. If you look at the original blueprints, it called for a solid centre block, but maybe they had limited materials available to ’em, so they made what they made out of necessity.”

Will other guitars ever be made here?

“There are no immediate plans to move other guitar production to Memphis. There’s always the goal every year to design new models and/or recreate ‘new’ old models – like the ES-330s and the 295 we’re doing this year – or we make adjustments to current models.

As we get feedback from dealers and consumers we’re finding out what people prefer. We value feedback from experts, dealers and, of course, consumers because those are the people who fork over money. But the true gauge is what sells, and that’s where we try to focus.”

Scraping the binding

How do you approach the development of a new model?

“We always shoot for new, innovative product. The ES-139 and the 195 this year, they have some features you might find on historical guitars, but as an example the 390 over there [points to a new, small-bodied single-cutaway thinline with no f-holes], that was based off of the ES-330, being hollow, but you never know what it’s going to do when you shrink body sizes and make changes to hardware and pickups: it’s purely experimental.

"When we build prototypes, we’ll run them past some people to get feedback out in the market; we can’t just put Gibson on the headstock of anything and expect it to sell. The guitar market is competitive, so being innovative and coming up with new products is a prerequisite for each division every year.”

Buffed to a finish

Gibson is often criticised for some new products – the Firebird X is a good example – being ‘too innovative’ or ‘out there’, but it’s always been that way, hasn’t it?

“The Flying V and Explorer? Those were pretty radical shapes back in the 1950s. They didn’t sell real well back then, but they’re now staples in the guitar industry. They were the Firebird X of their time.

"Yes, you catch some grief about it, especially from the purists, but the innovative guys understand what we’re trying to achieve. We stay focused and do what Gibson has done best for years, but we also have to lead. If we don’t, somebody else will!”

VOS process

Many of us like our guitars to exhibit the time-earned elegance of a vintage original, but tend to wince a bit at serious wear and scratches on a new instrument.

Gibson’s VOS process is exactly that: a fully finished guitar made to look ‘old’ with a special combination of finish and hardware treatment. Approximately 30 per cent of Memphis-made guitars are VOS.

“We have a lot going through,” explains Mike Voltz. “They’re very popular in the market right now: through the roof!”

Rather than physically chip and ding the guitar, Gibson instead opts to dull the nitro- cellulose finish back just slightly, while also tarnishing the various hardware and other components, using a series of closely guarded techniques, materials and chemical treatments.

“The idea is that maybe the guitar got played for about three months or so,” continues Jim Lillard, manager of final assembly, repair and VOS hardware processes. “Then it went back in the case, [got] put under the bed and forgot about. During that time, the lacquer – solvents – will evaporate inside the case that produces a kind of haze.

VOS fittings

“Tailpieces, tuning gears, bridges, and various other metal parts are aged in acid,” continues Lillard. “We get the effect that parts would have from oxidising naturally.

“On a Bigsby we also have to scrape the black paint off the patent number. The way they come now, the only thing that’s exposed is the ‘Bigsby’ part: it all takes time and extra attention.

“The other parts, we have to rust: pickup polepiece screws, strap buttons, screws...”

Lillard goes on to explain how Gibson’s ageing processes need constant refinement. “[Parts] manufacturers are trying all the time to frustrate what we do with the ageing,” he laughs. “Nobody wants to see their products all tarnished and aged; they want it to look shiny as long as possible!

"Like these [new] strap buttons. They’ve switched something so they don’t age as well, so I need to come up with some new tricks!

“As for the plastic parts, the knobs are wiped with an oil to give it that finger-funk kinda feel: we do it all right here.”

And it's done...

Gibson Memphis is turning out some amazing guitars in the best traditions of the brand, and if you're a sucker for an elegant semi-acoustic then you're no doubt GAS-ing pretty hard right now.

To check out the guitars currently coming out of Memphis, check out the official Gibson website .

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Inside the Gibson Guitar Factory

Tennessee is mostly known for its whisky, the country music hall of fame, and the Gibson Guitar factory. For any guitarist, the prospect of seeing how one of the oldest electric guitar manufacturers builds its instruments is probably pretty exciting. For a luthier, it could fuel your contempt for the company or give you some reaffirmation about your own position. It’s easy to think that a massive company like Gibson would just be a series of CNC machines, auto-sprayers, and a chain of underpaid peons whose knowledge of guitars does not extend beyond their tasks.

In reality, the construction and assembly line is a group of extremely knowledgeable and passionate people working hard to keep up with the demand – the Gibson Guitar Factory Tour gives you a chance to see how they manage to consistently create quality instruments with a human touch.

When I say “the Gibson Guitar Factory”, I’m actually referring to two separate factories – both in Tennessee. There seems to be a lot of confusion as to which factory does what – it’s pretty simple: the Gibson Memphis factory is where their hollow and semi-hollow bodied models are made (ES-XXX, Lucille, anything with a Bigsby). The Gibson USA factory in Nashville takes care of the solid-body builds (Les Paul, SG, Explorer, Firebird, etc).

Each offer a tour that’ll allow you to see their luthiers at work while giving you an interesting history lesson and some insight into their processes.

The Nashville Factory

The Gibson Showcase tour in Nashville includes a visit to the rough factory, which is where all of the raw wood is ripped down, book-matched, rough-cut, glued, and sanded.

Of particular interest here is the chambering process – this is a sort of controversial subject in the world of Gibson Guitars due to the company previously having made adjustments to their original boring pattern to achieve a lightweight body. Many enthusiasts complained about a significant decrease in sustain and tonal changes – if you ever sell a vintage Gibson, don’t be surprised if you have a stream of buyers questioning and obsessing over the weight of the guitar.

The rough factory tour shows that even in Gibson’s most mechanized manufacturing process, the care and innovation is still there – they listened to their players and made suitable compromises to the chambering pattern to keep the center of the body solid and retain its tonal qualities.

All of the wood for the necks is kiln-dried and thoroughly inspected, and there seems to be no oversight in the whole process – the entire factory’s climate is controlled by a monitoring system that uses water sprayers on the ceiling to keep the air-moisture at a constant.

Gibson also includes an RFID tag on each of their fretboards coming from the rough factory – this allows them to keep tabs on their inventory as well as verify authenticity (in newer models, at least).

Gibson’s Critics on the Factory Tour

Gibson is one of the earliest electric guitar companies and is responsible for a lot of the innovation that has made this instrument popular and playable (ex.; truss rods). While Gibson’s guitar factory tour is impressive, it’s also an example of what many critics of the company and of larger manufacturers in general despise.

“Not a single guitar passed through the hands of a luthier”

That’s a comment I found on a YouTube video about the factory that I found intriguing. I don’t know of the critics are just an extremely vocal minority or if the quality of the company’s manufacturing process has truly declined, but I have to assume that the shear volume of instruments being built there to fulfill orders worldwide is going to let a percentage of inferior ones slip through.

While the manufacturing process begins with a more mechanized approach, the human touch becomes more prominent as the guitars move along the assembly line – each guitar that’s built here has had many hands on it, but the number of people who are qualified to give it a passing grade before being shipped out is very few. Of course there’s human error that comes along with human touch, but that error has to get by some people who have been with the company for a long time and know what to look for.

Some of the rage against the company is very specific, focusing on pickup or bridge placement being off by millimeters, and virtually everyone with something negative to say is going to tell you that the company’s prices are not justified. I agree with the price points being quite high, but I have no criticism of the way they’re building them. I especially liked that they created a machine to analyze and level the frets.

See more about the Gibson Factory Tour this video from Premier Guitar

Joel Bennett

Joel is the owner and main contributor for Electric Herald. Originally from England, currently residing in Southern Mexico.

Gibson Guitar Factory Tour

Gibson guitars are well-known all around the world. Be a part of an amazing tour around the Gibson factory. See the production of the finest guitars and be guided through the history of this famous brand.

Opening hours

Tours: Mon - Sat: 11 am - 4 pm every hour Sun: noon - 4 pm every hour Reservations are recommended.

$10 per person Only people age 5 and over are admitted.

More information and contact

Wikipedia https://en.wikipedia.org/wiki/Gibson_Brands

Official website http://www.gibson.com/

Twitter https://twitter.com/GibsonGuitar

Facebook https://www.facebook.com/Gibson?_rdr=p

Email [email protected]

Phone +1 901 205 2526

Address 145 Lt George Lee Ave, Memphis, TN 38103, USA

Coordinates 35°8'18.7" N -90°3'9.358" E

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Gibson Guitar Factory Tour

145 Lt. George Lee Ave., Memphis, 38103, TN

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This 45-minute tour outfits you with safety goggles and takes you on the factory floor, where craftspeople called luthiers make Gibson guitars almost entirely by hand. Over the din of various tools, your tour guide will explain each step of the process, from the wood being cut, glued, and sanded to the neck being attached to the final product being strung, painted, buffed, and tuned. Appropriately, all this takes place right across the street from the Memphis Rock ‘n’ Soul Museum.

Be aware that the factory does tend to be a bit hot, because warm conditions are best for the wood. Weekday tours are more interesting than weekend tours because there are more workers present and so more to see. Part of the fun is being able to play a finished guitar or two in the showroom either before or after the tour. Reservations are not required but are highly recommended. (Note: Kids must be at least 5 years old to take the tour.)

Family Hotels Near Gibson Guitar Factory Tour

The Westin Memphis Beale Street

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Family Attractions Near Gibson Guitar Factory Tour

Memphis Rock ‘n’ Soul Museum

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Miss Polly’s Soul City Cafe

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Gibson Factory Ticket Price, Hours, Address and Reviews

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Gibson Factory

• Address: 145 Lt. George W Lee Avenue, Memphis, TN 38103, United States Map
• Timings: 10:00 am - 06:00 pm Details
• Phone: +1-9015447998
• Ticket Price: 10 USD
• Time Required: 03:00 Hrs
• Tags: Outdoors , Market, Family And Kids , Exhibition , Specialty Shop

This is a musical instrument shop as well as a guitar factory that is known in the whole country. The family of Gibson’s started a small workshop where they started making mandolins. The African – American musical wave hit the city so much that these instruments became very popular throughout US. At present they are the most important manufacturers of electric guitars.

The most popular are the air guitars and the guitars of the Chet Atkins and the Les Paul and the B.B. King’s Lucille. The factory and retail shop is now opened for public tours. It is a must destination for music lovers and guitarists. Here you will also be able to witness the minute detailing in the process of guitar making.

Gibson Factory Travel Tips

• The retail shop has a good collection of stringed instruments of all genres almost. You can collect one for yourself after enjoying the tour.

Entrance Ticket Details For Gibson Factory

• Children below 5 years are not allowed in the factory.

Gibson Factory Hours

• Tours are started every hour from 11:00 AM to 4:00 PM from Mondays to Saturdays.
• The factory tours starts from 12:00 NOON on Sundays.

How to Reach Gibson Factory

• Bus number 5 and 46 till Linden @ Third
• Alfred’s on Beale
• B.B.King’s Blues club
• Hard Rock Cafe Memphis
• Rum Boogie Cafe
• Blues City Cafe

Love this? Explore the entire list of places to visit in Memphis before you plan your trip.

Fancy a good night's sleep after a tiring day? Check out where to stay in Memphis and book an accommodation of your choice.

• Gibson Factory Address: 145 Lt. George W Lee Avenue, Memphis, TN 38103, United States
• Gibson Factory Contact Number: +1-9015447998
• Gibson Factory Timing: 10:00 am - 06:00 pm
• Gibson Factory Price: 10 USD
• Best time to visit Gibson Factory(preferred time): 11:00 am - 03:00 pm
• Time required to visit Gibson Factory: 03:00 Hrs
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24.06% of people who visit Memphis include Gibson Factory in their plan

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60.47% of people start their Gibson Factory visit around 1 PM - 2 PM

People usually take around 3 Hrs to see Gibson Factory

63.16% of people prefer walking in order to reach Gibson Factory

People normally club together National Civil Rights Museum- Lorraine Motel and The Peabody Ducks while planning their visit to Gibson Factory.

Gibson Factory Reviews & Ratings

Attractions Nearby

• National Civil Rights Museum- Lorraine Motel
• Beale Street
• Memphis Rock 'n' Soul Museum
• Stax Museum Of American Soul Music

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• Southaven Public Library, Southaven, United States
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Gibson Guitar Factory Tour

See the legendary guitars played by the likes of Elvis, Slash, and Pete Townsend in all their glory with a factory tour at the Gibson Guitar Factory just off of Beale Street in Memphis! On a factory tour, you'll see Gibson's first-class luthiers fashioning these one-of-a-kind guitars through every stage of production. This Gibson Memphis tour is among many great things to do in Memphis with operations like binding, neck-fitting, painting, buffing and tuning are all performed to the highest standards of quality. Because of the factory setting of the tour, children under the age of five are not allowed to participate.

About the Gibson Guitar Factory Tour

Guides of the tour narrate stories about different musicians who have made a name for themselves in Memphis as well as anecdotes directly related to various guitars and requests from rock stars sponsored by Gibson. Learn how Les Paul got the inspiration to create the first of an innovative guitar style, and his journey to success after the first model was accepted. The expert guides are enthusiastic and extremely knowledgeable about Gibson as well as the history surrounding the factory. Come to the birthplace of the blues and learn about the guitars of legends. Get your tickets for your vacation in Memphis today!

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• The Gibson Lounge

Memphis Factory Tour

By Work in Progress August 20, 2012 in The Gibson Lounge

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Work in progress.

My fiance surprised me this past weekend with a road trip to Memphis to celebrate our one year countdown to the wedding (8/17/13). She arranged the hotel and a few plans for the weekend.

We went on a factory tour of Gibson Memphis, which was pretty cool. Unfortunately we went on a Saturday, which means that none of the builders were working. However, this allowed us to actually hear what the tour guide was saying. They forbade us from even having cell phones visible on belt clips let alone actually letting us taking pictures or video. The number of guitars on racks though was astonishing. However, the number of guitars that appeared finished but was on the "Scrap" rack was heartbreaking.

After the tour we stumbled upon Martin Music (which I didn't realize was in Memphis), one of the largest PRS retailers. I could've spent a couple days checking out all the PRSi they had available. They let me demo a gorgeous used P22 and it was killer! Fantastic shop, I will be buying from them in the future!

We also caught some live music as well as some good eats. It was a wonderful weekend despite the fees (2/3 the price of the actual room!) the hotel decided to charge us with upon checkout.

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What sidearm do you normally carry when going to places like that?

Sorry...couldn't help myself.

What sidearm do you normally carry when going to places like that?   Sorry...couldn't help myself.

Actually, I was pleasantly surprised by how quaint that area of town was. Granted, I didn't venture TOO far off the beaten path but the touristy areas in downtown were nice. However, on my way to Martin Music, things got a little rough. Overall though, Midtown and Downtown have my stamp of approval.

It might've been safer for Elvis week; cops were everywhere on Beale Street.

Did ya eat at Gus's Chicken?? Blues City Cafe??

Guest rogerb

No. We had some good brisket at Rendezvous though.

Did you see the ducks parade out of the elevator to the fountain at the Peabody Hotel? My wife's uncle owns the ducks.

Yeah, well, we tried to see them parade out. We got to the Peabody right at 11 and could barely see anything. Pretty neat tradition though!

Ain't been in Memphis in over 20 years. Before Gibson had a shop there, that I was aware of, anyway.

The ducks are cute. The pastry shop at the Peabody used to be a week's vacation in a one-hour stop for such as their Black Forest cake...

I'm sure it ain't the same place. Beale Street was just getting revisioned then, which probably was a good idea. It still needed a lotta cops then, too.

The Dixon Gallery used to be a favorite stop too...

guitarzan55

Been to memphis once -- some years ago. Unfortunately for me, it was before I picked up a guitar. I did go to the Peabody and got to see the ducks in a fountain there, but didn't see them come out of the elevator.

It was the middle of the summer -- H-O-T and muggy. It was around 100-101 degrees. Anyway, I got on the elevator at my hotel and said to another fellow there, "Boy, sure is hot," And he bellowed out to me: "You must NOT be from around here. This is cool compared to yesterday!!!" He was right. It had been 106 the day before. Nice city: Great BBQ.

well worth the visit.. i went in 2004 and pics where allowed then, below my review.

http://www.gear-review.co.uk/reviews/gibson_factory/index.html

Been to memphis once -- some years ago. Unfortunately for me, it was before I picked up a guitar. I did go to the Peabody and got to see the ducks in a fountain there, but didn't see them come out of the elevator.   It was the middle of the summer -- H-O-T and muggy. It was around 100-101 degrees. Anyway, I got on the elevator at my hotel and said to another fellow there, "Boy, sure is hot," And he bellowed out to me: "You must NOT be from around here. This is cool compared to yesterday!!!" He was right. It had been 106 the day before. Nice city: Great BBQ.

We lucked out. It was fairly cool this past weekend there. Great weather, and yes, great BBQ!

Ain't been back to Memphis in close to 25 years.

Funny how that kinda time and miles erase old relationships.

Ain't likely to go back unless HenryJ needs a grumpy old gray-haired PR guy. <grin>

So... I figure it ain't likely. He's already got my phone number from the old "talk to HenryJ" forum. <bigger grin> Ain't called yet.

Summers there were brutal on folks from the country around here. Nashville generally was more comfortable but still awfully humid and still pretty low altitude.

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