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Got an Openreach engineer coming?

Here's what to expect when we come to your home, keeping you informed before the visit.

You may receive text messages or emails from Openreach to remind you that your service provider has booked an engineer appointment for you, allow you to confirm, change or cancel it, provide tips that may help to sort out any problems, or remind you to plug in your router where necessary.

We've listed the numbers/email address you'll see below so you can check that any messages you receive are from us:

• We're installing your new service: 07701407770
• We're activating your Full Fibre service: 07491163160
• Support for your service: 07701407771
• Appointment updates: 07860041025 or 07491163160
• If we send you emails, they'll come from: info@comms.openreach.co.uk

Your engineer will call or text you beforehand to check you’re in and see if they need to know anything about your address (like access or parking). The engineer will also tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you).

On the day of your appointment

You may receive messages on the day of your appointment giving you updates on engineer progress from the below phone numbers:

• New service: 07701407770
• Repair appointment: 07701407771

Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you).

When they arrive

Before you let the engineer in, it’s a good idea to check their ID badge to make sure they’re really from Openreach. Some of our new engineers drive plain white vans so the ID badge is the best way to identify them.

Once you’ve checked they’ll talk you through what they’ll be doing. If they need to, they’ll agree with you where to put any equipment and talk about options for wiring.

When they’re finished, they’ll check everything is up and running as it should be. And they’ll clean up any mess they’ve made before they go.

Don’t give out any financial details

We won’t ever ask you for bank details. So if anyone contacts you saying they’re from Openreach and asks for financial information, don’t give it to them.

If you’d like more information or advice about fraud and cyber security have a look at  Action Fraud .

Tell us how we did

If your engineer did a great job you can  thank them . Or if you’re not happy with something,  get in touch  to let us know.

Having broadband installed?

If you're about to have broadband installed here are some hints and tips to help you get connected as quickly and easily as possible..

• Previous Broadband in new build homes
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Broadband Deals » Guides » What to do if you need a broadband engineer visit

What to do if you need a broadband engineer visit

Broadband engineer visits to your home are rare, but certain steps will simplify the process if and when it’s necessary.

Neil Cumins Monday, 28 March, 2022

Signing up to a new broadband provider is often an impersonal process.

Many companies offer online sign-up, and despite the best efforts of door-to-door salespeople and in-store sales advisors, customers are more likely to enter a contract over the phone than in person.

Broadband equipment is posted out, notice to your existing ISP is provided on your behalf, and a series of emails will welcome you to the new provider and handle account registration.

Switchovers are handled remotely, rarely involving face-to-face contact. Indeed, you might not see a single ISP employee until something goes seriously wrong.

If technical support teams fail to resolve an issue over the phone, or a problem is diagnosed via online checks, a broadband engineer visit to your home might be suggested.

But how should you approach the prospect of a broadband engineer visit? What’s required in advance, what’s likely to happen on the day, and how can you help them to help you?

Before the visit

If the visit will involve access inside your property, ensure an adult will be at home who understands why the engineer is visiting.

If you’re asking for help with an existing problem, gather any notes or correspondence together. The engineer will have their own notes, but may welcome extra information.

Ensure any areas they need to visit are clean and accessible, with clutter banished elsewhere. Run a duster over surrounding skirting boards, and vacuum nearby floors.

Ensure pets are shut away – some people are fearful of dogs, while cats have an annoying habit of getting in the way due to insatiable curiosity.

You might also want to open a few windows to get fresh air in, since many people’s attitudes to home visits have changed during the pandemic.

During the visit

First impressions count, so answering the door with a friendly greeting and a smile will grease the wheels of any subsequent conversations.

Invite the engineer in. If your floors are precious, offer shoe covers or politely ask them to remove their boots, though some firms advise staff against the latter on health and safety grounds.

Offer them a drink, even if they have to decline due to their company’s COVID policy. It’s good manners, and people subconsciously work harder when they feel appreciated.

If this is a first visit, show the engineer where everything is. Ask if you can give them any more information, and then retreat to a safe distance – ideally a neighbouring room.

No engineer wants a customer hovering over their shoulder. Tell them to shout on you if they need help, and let them tackle what’s often a complex and technical job without interruption.

Unless this is the person who caused whatever problem you’re experiencing, don’t launch into complaints. They’re here to help, and what’s happened before is beyond their control.

Patience is also a virtue. Asking “are you done yet?” is unlikely to go down well considering they’re not deliberately prolonging their stay.

Be aware that they’re doing a job just like anyone else.

If they say they’re going to work through lunch to get the job finished, express gratitude. If they ask to borrow a ladder, fetch it immediately. Treat them how you’d expect to be treated yourself.

After the visit

Thank them for coming, show them out, and make a few notes on who visited you and what they said. This will be useful if the situation persists, and further engineer visits are required.

Don’t assume any problems will be instantly resolved. It may take time for hardware to fully reboot, or further engineering work might be needed at the local exchange.

If you’re unhappy with the standard of work, take photographic evidence (your camera or smartphone should automatically date-stamp it) and forward it onto the company’s customer services division.

Conversely, if you’re pleased with the engineer’s work, provide positive feedback. They’re often judged on customer comments, so give praise where it’s due.

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Setting up your Business Smart Hub

Engineer visit.

If we've arranged for an engineer to set-up your broadband, there's no need to do anything. Just have your Hub ready for when they arrive.

Doing it yourself

Don't do anything until your BT broadband or fibre service is working (if you're having a new service, we'll tell you when it's ready).

Unplug all your old kit

To get the fastest possible speed with the new Hub, unplug all your old broadband kit including the power plug, micro-filters, and cable.

Connect your new Hub to the phone socket

Plug one end of the broadband cable (the one with grey ends) into your Hub and the other into your master phone socket.

• A master socket is the main socket for the phone line in your premises (not an extension socket).
• Some master sockets have two ports; some have one. If yours is a single master socket, you'll need to use a micro-filter.

Plug it in and turn it on

Slide the two parts of the Hub's power plug together until they click into place then connect it to the Hub, plug it in, and turn it on using the power button on the back of the Hub.

• Only use the plug that came with your new Hub.
• The light on the front will change colours while your Hub sets itself up. This takes a few minutes.

You're online

Your Hub is ready as soon as the light turns to a steady blue.

• If it doesn't turn steady blue see help connecting to the internet .

Finish setting up online with Smart Setup

When you connect a device to your Hub for the first time, your web browser will let you manage any of your BT Business Extras.

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Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit.

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Run tests to look for a fault and get a fix in less than 5 minutes

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Text HELP  to 61998  (charges may apply at your standard rate).

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• If you need an engineer, we’ll text you in 15 minutes to book a slot.
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Toyota Canada offers the 2025 GR Supra in two models, as follows:

The 2025 Toyota GR Supra 3.0 Premium AT features a quick-shifting eight-speed automatic with transmission cooler, paddle shifters and manual mode, capable of rocketing the GR Supra from 0-100 km/h in 4.1 seconds. Other features include full-speed Dynamic Radar Cruise Control, a parking support brake,

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2025 Toyota GR Supra pricing

*NOTE: Vehicle Price includes MSRP/Freight PDI/AC charge/maximum Dealer fees/maximum other fees and charges, and excludes taxes, license, insurance and registration.

The 2025 Toyota GR Supra will soon be on sale at Toyota Dealers across Canada. For complete and up to date details and specifications visit www.toyota.ca/supra

About Toyota Canada Inc. Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota has sold over six million vehicles in Canada through a national network of 287 Toyota and Lexus dealerships. Toyota is dedicated to bringing safety, quality, dependability and reliability to the vehicles Canadians drive and the service they receive. TCI’s head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and parts distribution centres in Clarington and Vancouver. Toyota also operates two manufacturing facilities in Canada. Having produced more than nine million vehicles, popular Canadian models built at these facilities include Toyota RAV4, Toyota RAV4 Hybrid, Lexus RX 350 and RX 450h hybrid, as well as Lexus NX 250, NX 350 and NX 350h hybrid. The company has sold more than 20 million electrified vehicles worldwide and is the number one seller of electrified vehicles in Canada.

Every effort has been made to ensure the product specifications, equipment, and content on this site are accurate based on information available at time of publishing. In some cases, certain changes in standard equipment or options may occur, which may not be reflected online. Toyota Canada reserves the rights to make these changes without notice or obligation.

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Re: still waiting for a full fibre connection

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still waiting for a full fibre connection

on ‎22-08-2024 12h06

on ‎22-08-2024 12h25

on ‎22-08-2024 12h31

‎22-08-2024 12h46 - edited ‎22-08-2024 12h54

on ‎22-08-2024 13h03

on ‎22-08-2024 13h10

on ‎22-08-2024 13h24