travel money card uk post office

Post Office Travel 4+

Travel money card & insurance, post office limited.

• #76 in Travel
• 4.7 • 16.4K Ratings

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Description.

Buy, add, and manage your Travel Money Cards, travel insurance, holiday extras and more all in one place. Take the new-look Post Office travel app on your adventures today.  Combining all the travel features our loyal app users love, this refreshed version’s now cleaner and simpler to use. So, it’s even easier to relax on your travels.  Do all this on the move   Manage your Post Office Travel Money Cards  · Buy and activate new cards in the app   · Add existing Travel Money Cards   · Top up with any of 22 currencies, including US dollars and euros  · Swap funds between different currencies   · Check your PIN, balance, spending, and daily exchange rates  · Freeze your card for security or to limit your spending  · Add your cards to your Apple Wallet   Buy and check your travel insurance  · Get a quote and buy cover – plus any add-ons to tailor it to your trip  · Link the app to your existing Post Office Travel Insurance policy  · View and download your policy documents  Get those holiday extras sorted  · Book parking at 60 UK domestic airports  · Find great deals on airport hotels  · Check into lounges at 100+ airports  · Fast track your security checks at 11 UK airports  · Book airport transfers to your holiday accommodation  · Hire a car with leading brands in over 60,000 locations  What to do now  Download the Post Office travel app today. Order or link your existing Travel Money Card and Travel Insurance policy.  Or order a Travel Money Card at your nearest Post Office branch. 

Version iOS App version 462.1

Bug fixes and performance improvements, all to make your experience the best it can be.

Ratings and Reviews

16.4K Ratings

Post office travel application

Now, the post office application has been very useful, as one can top up money whilst travelling as well as check ones balance on the travel money card. In conclusion, lastly, I found the travel money card particularly useful on 16th November 2019, evening time as one can search for useful tips and questions that one maybe concerned about before travelling, during and after travel, and for me, I found this application extremely useful, as there was information I needed to know before my travel, such as the currency of the country I am travelling to, and where to obtain the currency of the country I am travelling to shortly. Moreover, I thank the developers for making this useful, and appropriate travel application as I believe it is a safe as well as secure method of travelling with money, to the country of ones choice instead of carrying loads of cash around in different currencies, and risking theft issues or lost issues. Also, I found the help and advice section on the website useful, as I had forgotten my PIN number as I never used my travel money card for a while, and I was able to call up a number from the travel money website, and follow the on phone instructions to retrieve my PIN number once again. Next, thank you developers for making this travel application once again. Many thanks Hannah Boyce

Developer Response ,

Thanks very much for the fantastic feedback, glad you like the app and the product.

Dreadful new App not working for 3 days now

Rang customer services 3 days ago now as newly downloaded App top up button gives an error that it can’t fetch the rates right now so have to go on main website to do that. Then when you use the card it doesn’t update the balance. It retrieve the pin either. The card was then unsupported in an ATM when I tried doing a balance enquiry. Different information from service staff who told me I needed to load another £50 minimum on card and buy something using chip and pin to use card for for first time. However that’s £3 commission just to load on £50 of your own money ! I don’t even need sterling on the card as the whole point is for using it abroad to TRAVEL!! So I had already bought Euros. The lady in the post office said I can’t use the card at all for online purchases however I managed to pay for my holiday eventually over the phone in euros once they had removed the security 3 times! A smarter assistant also said I don’t need to add sterling to buy something in U.K. - the euros will auto convert- which they did. Still stuck with a non working app and took 3 hours to finally get the card loaded and working to pay for holiday. Agh. Why so complicated

Thank you for your feedback. This will be shared with our development teams who are committed to improving the app experience for all.

No problems at all

I have had and used this Post Office Travel Card for the last eight years with no issues whatsoever, it expired earlier this year and a replacement arrived in good time for this year’s use. I did have a little hiccup with the first login online for the first use but very soon sorted out and hay presto of and running again, brilliant. I did have a lot of issues with another company travel card whereby EVERY TIME I tried to login on the app or online it wouldn’t recognise me and had to reset password wasted six and a half hours, still getting no results so cancel the subscription 😡. Update to review April 2024 I have been away from UK to USA and CANADA this time and have had no end of problems trying to login into the app on my phone or Laptop, issue with the app freezing on my phone or going round in circles on laptop with password/security reset issues I’ve uninstalled and reinstalled all to no avail it would not let me use face recognition ID Very disappointed after such a brilliant service the first time around until the new card and updated app 😡😡😡 I to like so many others am looking for an alternative card & app.

Thank you for your feedback. It looks like you might need more help here, please contact us directly at [email protected]

App Privacy

The developer, Post Office Limited , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

• App Support
• Privacy Policy

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Post Office Travel Card review

The Post Office Travel Card is a prepaid travel card you can load in cash or online, to switch to the currency you need for spending and withdrawals. It’s not linked to your regular bank account, and can be managed from your smartphone, for secure spending across 23 currencies.

Before you order a Post Office Travel Card check out this full review - we’ll look at what the card can do , how to order your card and how much it’ll cost .

And to help you compare we’ll also touch on Post Office Travel Card alternatives like Wise and Starling, which may offer cheaper and more flexible options for taking travel money abroad.

TL;DR - it's a solid prepaid card

• The card supports most major currencies for holidays, including Euros (Europe), Lira (Turkey) and UAE Dirhams (Dubai)
• Several top-up methods , with the option of doing so online or in-store
• Only convert what you want to spend; good for holiday budgeting

However, there are some downsides.

• There are better exchange rates available with other travel cards
• You'll get a worse exchange rate (a.k.a "buy-back rates") when converting leftover foreign currency to pounds

Find out more about the card on the Post Office website or click the button below to purchase a card. Order a card

Not sure yet? Continue reading to decide whether this is the right prepaid card for you.

What's in this guide?

What is the post office travel money card, how does it work.

• Fees & limits

How do I get a Post Office Travel Money Card?

What happens when the card expires, what are the alternatives.

The Post Office Travel Money Card is a prepaid card you can top up in cash or from your bank account, in any of 23 supported currencies.

Once you have funds on your card you can use it as you would a regular debit card, for contactless and mobile payments, and cash withdrawals. There’s no fee to spend currencies you hold on your card, although other transaction fees do apply depending on how you use the account.

Use your Post Office card to buy travel money before you head off on holiday, or top up as you go online.

As pictured, you can also manage, view and freeze your card in the Post Office app for security.

• Top up your card in cash at a Post Office or online by purchasing one of 23 different currencies
• If you choose to top up in GBP and convert later, you’ll be charged an administration fee of 1.5%, from a minimum of 3 GBP up to a maximum of 50 GBP
• Exchange rates are shown in the Post Office app, and may include a markup on the market exchange rate - but rates often improve if you top up more
• It’s free to spend currencies you hold. You can also spend unsupported currencies, but a foreign transaction fee of 3% will apply

It’s worth noting that the Post Office exchange rates are shown in the Post Office app before you convert your funds. They may include a markup, which is an extra fee added into the rate applied to switch to the currency you need.

Another thing worth noting is that the exchange rate gets better for higher top up amounts - meaning you’ll pay a smaller markup the more you add to your card.

Using a markup is pretty common but does make it tricky to see what you’re really paying for your foreign currency transactions.

Spending limits and card fees

Before you order a Post Office Travel Card it’s good to know a bit about the fees and limits that apply to card usage.

When you transact with your Post Office Travel Money Card, there are also fees to pay.

While these do vary slightly by currency, they’re roughly similar.

It’s easy to get your Post Office Travel Card online or in person by calling into a Post Office near you. Here’s what you’ll need to do.

• Head to the Post Office website
• Select "Order Your Card >"
• Top up in your preferred currency - there’s a minimum top up of 50 GBP, through to a maximum of 5,000 GBP
• Input personal details following the prompts
• Delivery of your card will take 2-3 days by post
• Head to your local Post Office branch
• Show a valid form of ID (driving licence, passport or EEA ID card)
• Apply in branch and load your card

The expiry date for your card will be printed on the back of the card - usually it’s valid for 3 years from the point you order it.

Once your card has expired you’ll pay a monthly inactivity fee of £2 per month if you don’t redeem your balance within 12 months of the card expiring. This fee continues until there’s no remaining balance, at which point your account will be closed.

If you’re not sure whether the Post Office Card is right for you, check out a few alternatives to see which gives you the best balance of cost and convenience.

The Wise card allows you to hold and exchange 50+ currencies, and spend in 170+ countries. It's a fully-fledged debit card, meaning it works at home just as well as it does abroad.

There’s no markup on the exchange rate, and they are super transparent about the fees (usually around 0.4% for foreign spending) they'll charge you.

Starling card

The Starling debit card is a good option for international spending as there are no foreign transaction fees and no ATM fees .

You can sign up entirely online for an account with no monthly fees which you can manage from your phone, with instant notifications and a whole range of banking features. Get a Starling Card

Frequently Asked Questions

Post Office is a trusted institution and will keep customer funds safe according to all applicable legal requirements.

When it comes to travel money, the Post Office works in partnership with First Rate Exchange Services, which is a registered business and holds a Money Services Business License in the UK.

You can hold up to 23 different currencies:

• Australian dollars
• Canadian dollars
• New Zealand dollars
• Croatian kuna
• Turkish lira
• South African rand
• Swiss francs
• Polish zloty
• Pounds sterling
• Chinese yuan
• Czech koruna
• Danish kroner
• Hong Kong dollars
• Hungarian forint
• Japanese yen
• Norwegian krone
• Saudi riyal
• Singapore dollar
• Swedish kronor

Post Office Travel Card Review 

Travelling is one of the most exciting and liberating experiences out there. Whether you’re jetting off to a far-off destination or just exploring your own country, having the right travel card can make the whole experience easier and more enjoyable.

Are you planning a trip? If so, you may be wondering if the Post Office Travel Money Card is a good option for you. In this article, we’ll take a close look at the Post Office Travel Money Card, how it works, and what you need to know before using it. 

By the end of this guide, you’ll have all the information you need to make an informed decision about whether or not the Post Office Travel Money Card is right for your next trip.

Table of Contents

Benefits of Having a Travel Card

First and foremost, travel cards are an excellent way to earn miles and points. This can be incredibly valuable if you are a frequent traveller or want to visit somewhere far off where you’ll have to pay high airfare. Plus, you can use these miles and points to book travel, hotels, flights, vacation packages, and more. 

Another major advantage of travel cards is their versatility. As you travel, you’ll have the ability to withdraw cash from ATMs using your card, pay for purchases using your card, and even get roadside assistance on select cards. You’ll also have access to excellent trip cancellation and travel insurance. 

Plus, travel cards are typically easier to qualify for than other types of credit cards. This is because many companies view travel cards as a “safe” type of credit. However, having a travel card can also help to improve your credit score.

Post Office Travel Cards: What Are They?

The Post Office Travel card is a Mastercard prepaid card, which can be loaded with a choice of 23 currencies. ATMs are available in more than 200 countries where you can spend and withdraw money.

You can load your account with any currency before travelling and then use it abroad without having to convert your currency.

Post Office Travel offers a contactless card that can be accessed through its app.

Post Office Travel Cards Benefits and Features

Here’s a quick look at the Post Office Travel card’s main features and benefits:

• Payments for low-value items can be made quickly and conveniently using contactless technology
• Compatible with Apple Pay and Google Pay
• With the Travel app, you can manage your card, top it up, transfer currencies, as well as freeze it.
• You can choose from 23 different currencies and top it up whenever you need it
• Accepted everywhere Mastercard is accepted
• Call centre assistance is available 24/7
• Whenever there is currency left over, it can be transferred into another currency by using the wallet-to-wallet feature
• If you use a local currency supported by your card to spend abroad, there are no fees 

Post Office Travel Card Costs

Travel money cards from the Post Office cost nothing to order and no fees apply when you pay for purchases using the currency you hold. Provided your available balance is in a currency accepted by the card, you can shop, dine, and drink without any charges.

When using your card in a country that doesn’t support the currency of your card, you will have to pay a 3% foreign transaction fee. Using your card in Brazil, for example, will result in a 3% foreign transaction fee since the Brazilian Real isn’t a supported currency.

Despite the card’s currency support, you’ll still have to pay ATM withdrawal fees. Each currency has a different ATM fee. 

An example would be:

• Euro – 2 Euros
• Canadian Dollar – 3 Canadian Dollars
• US Dollar – 2.5 United States Dollars
• Swiss Franc – 2.5 Switzerland Francs
• Australian Dollar – 3 Australian Dollars
• Pound Sterling – 1.5 Pounds Sterling plus 1.5% commission

Regarding fees, one final note. There is a three-year validity period on all Post Office Travel cards. After your card expires, you will be charged a maintenance fee of £2 per month.

Exchange Rates

Exchange rates fluctuate based on the demand for currencies at the Post Office. Thus, you’ll receive a particular amount of travel money depending on the current exchange rate.

For travel money cards, you can get exchange rates at Post Office branches and on the website. Be sure to remember that rates may differ whether you are purchasing online, by phone, or in person.

In addition to the margin, the exchange rate at the Post Office will probably include a markup. When you search for the rate on Google or currency websites, you’ll most likely get an accurate one. Consequently, a margin will reduce the amount you receive when exchanging EUR, USD, or another currency.

A Post Office Travel Money company profits by offering its customers a better rate than the base rate. U.K. pounds are converted into U.S. dollars at a rate of 1.23 dollars per pound, for example. 

If you exchange £400 through Post Office Travel Money, you can get 1.18 USD per pound. In this case, there is a difference of £16 or 4%. Exchange rates are better when you exchange large sums of money . 

Exchange Rates for In-Branch Travel Money

According to the Post Office, in-branch exchange rates are determined by many factors, including branch location, competitor pricing, convenience, etc. The company will always strive to offer the best possible rate within these parameters. Online orders/distribution is the cheapest method for many retailers, as they can use centralised packing costs. Because of this, online exchange rates are always better than branch rates.

Comparing Post Office Travel Money Rates to Other Providers

There are several new services that it’s worth comparing directly to Post Office Travel Money.

Online-Only Banks

There have been several purely mobile banks launched in recent years both in the UK and across Europe. With services like Monzo, N26, Revolut, Monese, or Bunq, consumers can access a wide range of banking options. 

Each of these modern financial institutions provides services such as money transfer agencies and international travel cards, and it makes sense to compare them with Post Office Travel Money.

For example, Monzo facilitates international money transfers through the popular exchange company Wise. For example, when sending a thousand pounds to a Swedish account using Monzo/Wise, the recipient receives 12,103 Swedish crowns versus 11,546 with Western Union, a difference of around 5%.

Other Currency Providers

It may also be possible to transfer money at a better rate in some countries. Using Xendpay, you could send 500 pounds to Saudi Arabia, and the beneficiary would receive 2,289 Saudi Riyals instead of 2,158 Saudi Riyals with Post Office Travel Money.

Supported Currencies

Prepaid travel cards from Post Office can be loaded with any of the following 23 currencies:

• CAD – Canadian dollar
• JPY – Japanese yen
• USD – US dollar
• AUD – Australian dollar
• CHF – Swiss franc
• AED – UAE dirham
• CNY – Chinese yuan
• DKK – Danish kroner
• PLN – Polish zloty
• CZK – Czech koruna
• ZAR – South African rand
• GBP – Pound sterling
• TRY – Turkish lira
• HKD – Hong Kong dollar
• THB – Thai baht
• HRK – Croatian kuna
• SGD – Singapore dollar
• HUF – Hungarian forint
• SEK – Swedish kronor
• SAR – Saudi riyal
• NOK – Norwegian krone
• NZD – New Zealand dollar

Sending Money With the UK Post Office

Many Post Office branches and their website offer Post Office Travel Money. They offer convenient and quick foreign exchange services. They are useful for local currency exchanges because they are so widely available. Post Office services like international money transfers and travel cards offer additional options for sending and spending overseas.

How to Get and Use a Post Office Travel Card?

Post Office travel cards are only available to UK residents over 18 years old.

Ordering Your Card

To order a Post Office Travel card, you can do one of three things:

• You can order through the Post Office Travel app
• Visit the Post Office website to apply online
• Get your card at your local Post Office. It will be necessary to bring photo identification, like a passport or driver’s licence

Your card should be available immediately if you apply at a branch. Your card will be delivered within two to three days after you apply online or via the app.

Card Activation

It’s necessary to activate your travel card before you can use it. You’ll find detailed instructions in your welcome letter.

Using Your Card

ATMs and online sites that accept MasterCard accept Post Office travel cards, too. If you are buying something in person, you’ll need your PIN to verify your purchase and possibly your signature if the Chip and PIN system is not widely available in the country.

In some countries, contactless payments are also allowed for small amounts, although the rules and limitations vary.

According to its terms and conditions, you should not use your Post Office card in certain situations. 

Some of them include:

• Tolls on the road
• Petrol pumps with self-service
• Deposits for car rentals or hotels
• Airline or cruise ship transactions

Adding Money to Your Card

With the Post Office Travel app, you can add money to your card easily. Additionally, you can add money at a local branch or on the Post Office website.

Buying Back Currencies

Having unused currency on your card gives you a few options. You may be able to withdraw cash at your local Post Office branch or ATM, but there may be a fee.

Wallet-to-wallet transfers are also available in the app. You can transfer unused balances from one currency to another. In preparation for your next trip to Europe, you can convert unused USD into EUR.

Each currency listed above can be topped up for between fifty pounds and five thousand pounds on your card. Your card can hold up to ten thousand pounds, as well as carry out transactions of up to thirty thousand pounds annually.

Different currencies have different limitations on cash withdrawals. For example, in a single transaction, you may withdraw up to 450 euros or 500 dollars.

App Overview

On Google Play and the App Store, you can download the Post Office Travel app for free. With the app, you can activate and order your card, check your balance, add money to it, and more. 

In addition to transferring leftover currency between wallets, it’s possible to convert it to another currency you prefer by using the new wallet-to-wallet feature.

Furthermore, you can book airport parking, purchase travel insurance through the app, and use other features.

Contacting the Post Office 

If you need assistance, you may reach the contact centre by dialling 0344 335 0109 in the United Kingdom or 0044 20 7937 0280 from abroad. Customer service is available each day of the week at any time of the day.

In addition, you can reach Customer Services at the Post Office in the following ways:

• Postal mail at PO Box 3232, Cumbernauld, G67 1YU, Post Office Travel Card
• Send an email to [email protected]

Post Office Travel Card: FAQs

Here are some common travel card problems you might encounter.

When I lose or damage a card, what do I do?

Post Office currency cards are easy to replace if lost or damaged. Your card will be blocked, and another one will be sent to you. App users can also freeze their cards.

How should I deal with a declined or blocked card?

The first thing you need to do is ensure that you have enough money in your account via the app. If you don’t have enough money in your account to purchase your item, call the customer care centre.

If I forget my PIN, what should I do?

Call the customer service centre if you cannot remember your travel money card PIN. If you need a new one, they can issue it for you.

My card is about to expire. What should I do?

A new card should automatically be sent to you. You can call the contact centre if it hasn’t arrived after the expiration date, and they’ll issue you another.

Post Office Prepaid Travel Card Summary 

Travel cards from the Post Office are handy if you want to keep your money safe while you’re away from home. The convenience of not carrying cash around with you and not having to change money during your trip will make your trip much more enjoyable.

Because it’s a contactless card, you can pay in local currencies quickly and easily. This helps you budget because you can only spend what’s on it.

If you travel frequently or take multi-destination holidays, the card is convenient since you can store 23 currencies on it. A card that supports a variety of currencies might be more useful if you love exploring far-flung areas.

The exchange rate is a drawback to take into account. Post Office rates may be competitive (compared to airport exchange rates, for example), but they will likely include a margin or markup. ATMs also charge fees when you use your card.

Comparing other travel money cards could help you find a better deal, so make sure to shop around.

by Matt Woodley

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Reviews 3.7.

Most relevant

A huge disappointment

My card wouldn't operate using the designated PIN, so I was unable to use it when on holiday in Prague. On my return, I wanted to convert my Czech currency (koruna) into Euros; but the application continually threw up the message that there were problems with the site and that I should try again later. I did so without any success whatsoever. All in all, a terrible disappointment, compounded by the fact that the value of the £250-worth of Czech currency has declined - according to the app - by over £30 sterling, I hope my experience is not widely shared but I certainly won't be advising anyone to use the app.. It's terrible.

Date of experience : July 12, 2024

The card/app did everything that I needed.

The card/app did everything that I needed and did it well. I was able top top up, swap currencies check transactions and balance almost instantly at home and abroad as well as using as a debit card and withdrawing cash, really useful and dependable.

Date of experience : July 01, 2024

Reply from Post Office Travel Money Card

Hi Trevor, thank you very much for your review!

Great card for travelling!

Great card to use, can be used via Apple Pay too. Very easy to add money and the card comes with contactless too.

Date of experience : August 23, 2024

Thank you for your great review and feedback, it really helps us. It’s really good to hear that you are enjoying your Travel Money Card. - Katie

The app is good and everything was…

The app is good and everything was quick and easy to set up. If I have one quibble, it's that you have to top up each time with a minimum of £50. Towards the end of a holiday especially, you sometimes only want to add a smaller amount to last you a bit longer. Some more flexibility there would be good.

Date of experience : July 31, 2024

Hi there, thank you so much for your review, and feedback! I have passed your feedback over as we are always looking to improve our services for our customers.

Care Free Card Use

When I got the P.O. money card the staff at Laygate P.O. in South Shields explained everything about the card. So when I went to Spain I used my card with easy and a sense of my money was in safe hands.

Date of experience : August 02, 2024

Hi John, Thank you for your great review and feedback! it really helps us. It’s really good to hear that you are enjoying your Travel Money Card.

Spend restriction

Wasn’t made aware of any restriction to how much I could spend of my own money, this should be removed. You have sent a reply requesting more information, the email address you have supplied does not exist, please send an address I can reply to.

Date of experience : June 28, 2024

Hi Roderick, thank you for your review. So we can understand and explain further please can you contact us on 0207 937 0280 or email us at [email protected]. Thank you

No problems, easy use

Arrived quickly, easy set up, easy to use abroad, easy to convert when home. No problems so far.

Date of experience : August 11, 2024

Hi Michelle, thank you for your review!

First time I purchased a Post Office…

First time I purchased a Post Office travel card and will certainly use again. Card arrived quickly, the process of setting up the app was easy and topping up with straightforward. No issues using the card either.

Date of experience : July 24, 2024

Hi Linda, thank you so much for your review! We hope you continue to enjoy using the card for any future holidays!

Post office travel money

It was easy to apply for the card and to top up when the money ran low The app makes it easy to access information any time

Date of experience : July 23, 2024

Hi Lilly, thank you for your review!

Very easy to use

Very easy to use. Prepaid so you know exactly what you have to spend and no credit card/bank fees to worry about. Simple app and keeping track of transactions and spending was convenient Can top up whenever you want to. I will be topping up for my next trip abroad and using again

Date of experience : July 18, 2024

Hi there, thank you so much for your review! We hope you continue to enjoy using your card for those future trips you have planned!

Useful foreign currency card

Found the card very useful, was accepted in all shops and would recommend this type of card again.

Hi Andy, thank you very much for your review!

Extremely easy to use and the card is…

Extremely easy to use and the card is widely accepted. Service at the local Post Office in Windermere was excellent in terms of ‘selling’ the card and explaining its benefits. Would recommend.

Date of experience : July 04, 2024

Hi Helen, thank you vey much for your review and feedback!

Great card for holiday

Very easy to get the card, very easy to set up and use and app did everything I needed it to. Much better than having cash, no issues when used in on holiday. Fees much lower than many credit cards and really easy to keep an eye on my balance. When came home, had some funds left so switched currency ready for my next holiday.

Date of experience : June 01, 2024

Hi Amanda, thank you for your review! I hope you continue to enjoy to use your card for any future holidays!

Card declining…

Card was fine for the first 5 days of my holiday, then started randomly declining for the last 3 days, despite having funds in my account which I could see via the app! Couldn't get through to anyone as you're on hold. Wanted a separate form of payment to my debit card which I wanted to keep in my hotel so pointless if you don't know if it will be accepted or not. The declines also cause embarrassment.

Date of experience : June 22, 2024

Hi Nick, we are really sorry to hear this and apologise for the inconvenience this caused while you were away. We would like to understand what went wrong, so please can you contact us on 020 7937 0280, or you can email us at [email protected]. Thank you.

App failed to load on my phone.

App failed to load on my phone. Phoned for help as much use as a chocolate fireplace. Card works but only by using the web page. But it is good if you can get it working as two daughters have it working great

Date of experience : August 09, 2024

Hi Alun, thank you for your review. Sorry to hear about the issues you have faced, if you do need any further assistance please contact us at 0207 937 0280 or email us at [email protected]. Thank you

Ordered card on 27th online

Ordered card on 27th online. Now 6th and still not arrived. 4 calls to ‘customer service’ or lack of and a trip to local PO to buy another card with more money. Day of departure and cannot activate card I purchased yesterday and customer service no help at all. Didn’t even listen to what I was saying…. Original card still not arrive. No spending on a travel card for me. Thank goodness I got a bit of local currency from elsewhere. WOULD NEVER USE AGAIN. AVOID AT ALL COSTS. Currently I have £250 of Krone I cannot access. Fuming

Date of experience : July 06, 2024

Thank you for your review, we’re sorry to read that the Travel Money Card hasn’t met with your expectations on this occasion, we would like to understand more so we can help resolve this. Could you call us at 0207 937 0280 or email us at [email protected]. Thanks - Katie

All in All my 2nd time of Using the…

All in All my 2nd time of Using the Post office Travel Card....... I used this card some years ago when I travelled to Canada & the USA in 2019. It was useful then. So, as I was now going to Europe in May 2024, I was indeed moved to use It again as I was able to save money that I spent by uploading at least £50 to the card when I had it. I also needed the Travel Insurance as it was affordable since my bank account did not have Travel Insurance included this time around. I am still using it now as I would be travelling again unexpectedly and it is helping me to be able to start saving for it now. This card has been very useful for me as explained above. I would recommend it to anyone who cannot afford to pay for Hotel and or Spending money at once........

Date of experience : May 17, 2024

Brilliant card

Best thing ever! Total peace of mind, easy access to cash if needed & able to check my balance in an instant on the app. Much better than coming home to a huge credit card bill full of extra charges!

Date of experience : July 09, 2024

Hi Hannah, thank you very much for your review!

This is useless

This is useless. The man at the PO sold me this as he said he couldn't do cash any more. First thing: I wasn't told that you had to wait until 10.30 the following morning to activate the card. If I had been travelling that day it would have left me penniless. Second thing: when it came to activating the card I was asked to put in the pass-code I chose. It seemed to accept that okay. But then all I got was a blank screen. And all I wanted in the first place was Euros in my hand.

Thank you for your review, were sorry to read that the Travel Money Card hasn’t met with your expectations on this occasion, we would like to understand more so we can help resolve this. Could you call us at 0207 937 0208 or email us at [email protected], Thanks, - Rhys

Had no trouble using the card and the…

Had no trouble using the card and the staff at my local post were absolutely great in helping me to sort it out and how to transfer between currency and can be used anywhere even on air planes

Hi Karen - Thank you for your great review and feedback, it really helps us. It’s really good to hear that you have been able to navigate the transfers between currencies, when using on air planes and cruise ships it's not recommended as the payment would be offline but can be used everywhere else - Margaret

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• UK and International Post
• Choosing a Courier Service

Whether you’re fulfilling regular orders or only sending items now and then, you’ll want to know you’re getting the right postage service at the right price. We can help with that.

This guide looks at what to consider when choosing a courier and service to send shipments of any size. We’ll cover key points like their reputation and reliability, speed and security, after care and, of course, cost.

What to consider when choosing a courier 

From posting urgent documents or goods sold online to sending a gift to someone special, choosing the right courier can make all the difference to getting items there safely and on time. 

These days, there are lots of different carriers and options to choose from. But navigating all that choice to find the right service at the right price may be daunting.  

So let’s look at what to consider when you’re choosing which courier to use and which of their services to select. And it starts with asking yourself some questions about what you’re sending.  

What type of service do you need? 

Before you select a courier and service, you need to think carefully about what you need from them. 

Factors to consider include: 

• The item you’re sending. Is it something that’s safe to send in the post ?  
• Its size and weight (as larger and heavier items cost more to send) 
• Where it’s going – in the UK or abroad 
• How urgently you need it to get there 
• Whether you’ll need to track it along the way 
• If you’ll need compensation cover in case it gets lost or damaged 
• Any special handling instructions 

Check the courier’s track record  

When you’re choosing who to send your items with, look for couriers with a proven track record of reliability and on-time delivery. A good way to gauge their performance in these areas is by reading online reviews and testimonials.  

These can give you a valuable insight into the quality of service record for each courier, including:  

• Their ability to meet the stated delivery times for their services 
• How well parcels are treated in transit 
• The after care they provide in the event something goes wrong 

You may also choose a courier based on word of mouth you’ve heard from others in your industry, social circle or even fellow senders when posting items in branch. 

Discover the full range of postage services from our courier partners

Where do you need to send to  .

Next, you’ll need to make sure your preferred courier delivers to the recipient’s location. 

In the UK, some couriers offer full coverage for every postcode area. Others may have more limited coverage, meaning some or all of their services may not collect from or deliver to certain postcode areas. 

If you’re sending something overseas, check if your preferred provider offers international shipping. Do they deliver to the country you’re sending items to? While some couriers provide near worldwide coverage, others are more selective in the countries they’ll deliver to. 

Speed of delivery  

If the items you’re sending need to get where they’re going quickly, look for courier services that offer express delivery options.  

For instance, for urgent items you may need delivery the next working day. Some services provide a choice of time for next-day delivery, too. Or, if you need fast but not next-day delivery, consider services that will get your item to its destination within 48 hours. Generally, the faster the service the more you’ll pay for it. 

If there’s no rush and you just need it to get there, you may be able to save money by choosing standard or more budget delivery options. This may depend on what other features you need when sending, such as a proof of delivery, tracking or compensation cover.  

Courier costs and service pricing  

Of course, cost is likely to be a key factor in the choice of courier you send items with. And, to get the best value for your money, it’s important to compare the pricing of different providers. 

Be sure to cross reference not only the standard price for comparable services, but also anu additional fees or surcharges that apply. For instance, if you need compensation against loss, theft or damage, is this included within the service price or does it cost extra? How does these costs for different couriers stack up against each other?  

Security and compensation  

If you’re sending something valuable or fragile, you’ll need to choose a courier with a good track record of delivering items safely and securely. 

• Features to look out for when choosing a service include: 
• Tracking – so you know where valuable or fragile items in transit are at any time 
• Proof of delivery – so you know they’ve been received safely at their destination 
• Compensation – to cover what you’re sending in the event it goes missing or gets damaged 

It’s important to check for any conditions that apply to sending valuable or fragile items by your chosen courier’s network. Some may be exempt from compensation claims if they get lost or damaged in transit, or if they’ve been packaging insecurely.  

Make sure you’re clear on any such exemptions before you send. And read our guide to how to package your parcel .  

Customer support and after care  

The term ‘after care’ refers to the service a company provides once you’ve bought something from them. After all, your relationship doesn’t necessarily end once they’ve made the sale.  

In the context of postal carriers, this can include how easy they make it for you to contact them. It also includes how quickly and effectively they resolve any issues that arise or respond to requests or concerns. 

Those that do this best demonstrate a deep care for their customers and the items they’re sending. This helps them build long-lasting relationships, as senders come back again and again. 

Of course, your own experience of different couriers will shape your opinion of which provides the best after car when you need it. But reading customer reviews, as mentioned earlier, can also help you identify upfront where you’re likely to receive the most satisfactory experience. 

Choosing a courier service at Post Office  

Here at Post Office, we now offer a wider choice of courier services than ever before. 

You can choose from UK postage and international mail services from Royal Mail and Parcelforce Worldwide in all our branches. You can also buy DPD services and Evri services in selected branches or buy postage online .  

Here’s a quick overview of each of these couriers and the services they provide. 

Evri  

Evri provides great-value and convenient delivery solutions for anyone who wants to send a parcel within the UK and to over 200 countries and territories. Its services suit individuals and businesses alike. 

Formerly known as myHermes, it’s still a relatively new player in the courier market but has quickly become the UK’s biggest dedicated parcel delivery company.  

You can now buy Evri postage in selected Post Office branches or online with Parcels Online . A range of UK and international delivery services are available, including express and next-day options. 

Royal Mail  

At over 500 years old and counting, Royal Mail is the oldest and most established courier in the UK. It delivers to every address in the UK and offers international parcel delivery too. 

Its delivery options including standard services such as 1st and 2nd Class, with or without a signature on delivery, plus tracked and Special Delivery express services.  

Parcelforce Worldwide  

Parcelforce Worldwide is also part of the Royal Mail Group. It specialises in express parcel delivery in the UK and overseas. With a focus on fast and efficient delivery, its next-day and time delivery options could be ideal if what you’re sending is time sensitive. 

DPD  

DPD is one of Europe’s most trusted parcel delivery firms, handling over 300 million parcels each year. It offers competitive prices, reliable service and innovative tracking options. 

You can send items with DPD in the UK and internationally using the Post Office Parcels Online service. And DPD delivery to the UK mainland, Scottish Highlands and islands, Isle of Man and Northern Ireland is also available in selected Post Office branches . 

Still deciding on the right service? We can help with that 

If you’d like to talk to someone about the right service for your needs, our postmasters and teams in Post Office branches will be happy to help. Find your nearest branch.  

Why not ask us about other services that can make sending simpler, too? Like Drop & Go , our fast-drop mails service for regular senders. It’s free to sign up, saves time in branch and covers services for all our courier partners where they’re available. 

Key takeaways  

• When choosing a courier, consider where they deliver to, their speed, costs, reliability and reputation 
• Compare different couriers’ services to find which best suits your needs for smooth shipping 
• For ease, choose from a range of courier services at Post Office, online or in selected branches 

Common questions about sending international post

How can i send a parcel.

To send a parcel, visit any Post Office branch to buy postage from Royal Mail and Parcelforce Worldwide, or selected branches for DPD services or Evri delivery options . You can also buy postage from DPD and Evri on our Parcels Online website.  

Securely package your item. Affix the appropriate postage label or stamps. Include a customs form if you’re sending the item overseas. And drop your parcel off at a designated drop-off point.  

How much is it to send a parcel?

The cost of sending an item in the mail depends on factors like its size, weight and where it’s going.  

The price is also affected by any additional features you need when sending the item, such as tacking, proof of postage, or compensation cover for loss, damage or – where available – later delivery.  

You can calculate postage costs upfront using our Parcels Online service or visit a Post Office branch for assistance. 

How long will my item take to deliver with different couriers?

Delivery times and costs vary between courier services. The differences in price can be substantial, because of the range of services and features to choose from. It’s important to compare different services that offer the features you need, including speed of delivery.  

Items sent with express services to UK destinations could arrive as soon as 9am the next working day, guaranteed, if sent before the service cut-off point for some services. Other services offer fast delivery in the UK and overseas, but may not be guaranteed by the courier.  

Standard mail services typically take longer to deliver but cost less to use. Delivery times may vary from 1-2 days to several days depending on the service used and destination. 

Can I track my package throughout its journey with the courier service?

Most main couriers offer services that include tracking of your items in transit. This allows you to see check your shipment's progress at any time, using online portals or mobile apps.  

What is parcel drop-off?

Parcel drop-off is the process of bringing your parcel to a designated drop-off point, for shipment by a courier such as DPD, Evri or Royal Mail. To find a Post Office branch where you can drop off your item, such as a Post Office branch, filter the results on our online branch finder tool by your preferred courier.  

Where can I drop off my Royal Mail and Parcelforce Worldwide parcels?

Royal Mail and Parcelforce Worldwide parcels can be dropped off at any Post Office branch in the UK.  

When does Royal Mail collect parcels for shipment?

Royal Mail collects items sent in our branches using services from both Royal Mail and Parcelforce Worldwide. Collection times vary depending on your location and the service used.  

Check with your local Post Office branch or on the Royal Mail and Parcelforce Worldwide websites for collection schedules. Please note that collection times may change during holiday periods such as Christmas. 

How can I send a parcel using DPD?

To send a parcel with DPD , you can visit selected Post Office branches or buy DPD postage on Parcels Online . Follow the instructions provided to securely package your item and affix the DPD postage label. 

How do I drop off a DPD parcel?

Make sure you’ve packaged the parcel you’re dropping off securely. Check you’ve attached any labels required for the DPD service you’ve chosen. Then use our online branch finder tool to find branches that accept parcels for DPD delivery. Follow any instructions provided for a smooth drop-off process. 

Where can I drop off my DPD parcel?

You can drop off your DPD parcel at selected Post Office branches. Use our online branch finder tool and filter the results to find out where you can drop of items sent with DPD. Or ask at your local Post Office branch. 

What time does DPD collect parcels?

DPD collection times may vary by branch. Check with the team at your local Post Office branch.  

Where is my nearest parcel drop-off point?

Use our online branch finder tool to find your nearest branch that accepts parcel drop-off for the courier of your choice. Or you can ask the team at your local Post Office branch. 

How does Evri parcel drop-off work?

To drop off an Evri parcel, buy your postage online or at selected Post Office branches . Package your item securely. Affix the correct Evri postage label. Then drop it off for shipment.  

Where can I drop off my Evri parcel?

Evri parcels can be dropped off at selected Post Office branches. You can filter results on our online branch finder tool to find branches that accept parcels for Evri delivery. Or ask at your local Post Office branch to find the nearest drop-off point. 

When will Evri collect my parcel?

Evri collection times may vary by branch and the service you’re using. Please check with your local Post Office branch. 

What level of insurance cover will I get for sending with my chosen courier?

This depends on both the courier you use and the service you choose.  

Some services, such as standard and budget delivery options, may not include any cover for the items you send with them. Others, such as services for express or guaranteed delivery, will typically include a level of compensation cover in the event of loss or damage. You may also be able to buy additional cover.  

It’s important to check the service details and compare options from different carriers. Ask a member of our team in branch if you’re unsure. 

Postal services

Drop your parcels off in branch, and we’ll do the rest. Open your prepaid account now for a hassle-free way to post your parcels via your prepaid Drop & Go account

Compare prices and services from DPD and Evri and pay for postage online. Then drop your parcels off at a participating Post Office branch

Buy postage online or in branch, whichever works best for you

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