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Expertly Designed

We get it. You’re not the homebody type. We aren’t either. Your passion, needs, and desires have shaped our business. Destination experts hand-craft transformative experiences designed specifically with you – our fellow traveler – at heart. We wouldn't trust your experience with anyone else.

Guided Touring Reimagined

We know you want to explore and also dive in. We’re curious travelers, just like you, so rest assured, you’ll experience must-sees and connect with the people and culture that define the destination. You’ll eat in locals’ homes, take cooking classes, travel by trains and tuk tuks, explore cities with food tours, and stay in igloos, castles, and chateaus.

Value Beyond Price

Your time is one of your most precious commodities, so you should spend more of it in the destination, not driving between places. We design tours that spend the fewest hours on the coach. One-night stays are a rarity. This is your trip, and you shouldn’t feel rushed. With choice, flexibility, and free time, take it all in – this is your tour.

Confidently Collette

Travel with trust. Because this is your trip - something you've planned for and dreamed about. You should feel confident in your journey every step of the way.

Industry-Leading Travel Protection

Cancel for any reason (bad hair day applies) up to 24 hours before your tour leaves and get a full money-back refund. Collette issued a record-breaking $185 million cash back to travelers during the COVID-19 pandemic.

Experience & Expertise

We've been doing this for a long time. Since 1918, in fact. Collette is the most experienced and longest-running tour operator in North America. You choose...

Traveling Well

Our team is on the pulse of world events and protocols, so you are kept fully aware and feel well-prepared for your trip.

Service Rating

Independent

Why Guided Travel

You're a traveler with places to go. We'll take care of the details. You embrace the journey.

Social Connections

Meet a group of people who share your love of travel. Learn from locals. Forge friendships in the coolest places.

Independence

There's plenty of time built into our itineraries, plus optional tours, Choice on Tour excursions, and more. It's your trip, your way.

Expertly Planned

You know what you want to see and do - let a team of experts handle all the details from the must-sees to centrally-located accommodations and local lessons.

The Best Pacing

Don’t rush – this is your time to see the world. Get more time in the destination, and enjoy an ideal balance of included excursions and free time.

Our Best Moments

When you go, capture all those incredible moments, and use the hashtag #GoCollette so that we can share your joy!

Featured Tours

Collette travelers choose from 160 tours across all 7 continents, as well as 5 travel styles including small group touring and destination spotlights. Check out some trending tours for inspiration on your next adventure.

Explorations

African Safari: Kenya and Tanzania

Tuscan & Umbrian Countryside featuring Italy's Charming Hill Towns

Alaska's Northern Lights

Winter in Croatia featuring Plitvice Lakes and the Adriatic Coast

$4,949 pp* $5,399 pp.

Icelandic Adventure

Costa Rica: A World of Nature featuring Tortuguero National Park, Arenal Volcano & Manuel Antonio National Park

Mediterranean Coastal Journey Spain, France & Italy

Exploring South Africa, Victoria Falls & Botswana

The Best of Ireland featuring the Wild Atlantic Way

$3,299 pp* $3,699 pp, historical greenbrier featuring washington d.c. & williamsburg, $2,299 pp* $2,499 pp, spotlight on northern italy featuring venice, verona & the dolomites.

Spain's Costa del Sol & Madrid

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Good Trips Only.

Small group travel that's good all over.

Good views, good friends and good times on over 1000 trips in more than 100 countries.

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Tailor-made vacations and safaris, crafted by experts

Where to go in 2024

Here are ten destinations that are calling out to us, from the wild spaces and intimate camps of Botswana, to the art cities and Roman ruins of Italy.

Our spring edition of Audley Traveler

Within its pages, our specialists share their latest travel tips and ideas, including three ways to explore Japan and a coastal road trip through South Africa.

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Inspire your travels

Browse our latest inspiration pages to start planning your next adventure. We arrange trips to more than 80 destinations throughout the world and across each continent.

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Suggested tours.

The tours featured throughout our website are intended to give you ideas for what's possible when you travel with us. Treat them simply as inspiration, because your trip will be created individually by one of our specialists to match your tastes and budget.

Ultimate luxury tour of Australia

17 days from $38,900pp

Deluxe grand tour of Japan

21 days from $32,050pp

Luxury New Zealand self-drive tour

14 days from $31,460pp

Luxury Botswana safari

10 days from $25,930pp

Skeleton Coast flying safari

10 days from $25,910pp

Ultimate Alaska wildlife safari

13 days from $24,695pp

Luxury northern Tanzania safari

11 days from $24,450pp

Grand tour of Italy

21 days from $24,295pp

Ultimate Kenya safari: Amboseli, Meru & Masai Mara

13 days from $22,830pp

Why we stand out from the crowd

Our philosophy is a simple one. To offer you the best travel experience possible. We believe the only way to achieve this is to have genuine experts for each and every destination, we call them specialists. They'll design a trip around you, to match your interests, tastes and budget, and created with an absolute commitment to quality.

98 % of our clients would recommend us to a friend

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Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes.

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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

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USA Tour Companies

Looking for an unforgettable USA tour? Book a fully-organized trip with the best tour companies in USA and let the tour operator take care of everything for you. Check out the tour details and read 191867 reviews from our customers to help you choose the perfect tour for you.

List of USA travel companies & tour operators with 191867 reviews

Bamba Travel

• Good - 1,693 reviews for USA tours

The itinerary provided by tour radar was not exactly how the tour was set up. One of our stops said we would be doing a cruise on lake Powell. That was not provided with the tour. Also the hotels that they said we would be staying at did not line up.

Overall, the tour was very fun and we'll put together. The tour guides were all friendly, and seemed to work well as a team. Accomodations were not bad, but there were better options directly adjacent. Food options were pretty much all fast food, which makes sense for the tour concept. However, dinner options could have been a bit better. We really would have appreciated a little more hiking and exploring time, and a couple of the guides did the best to accommodate that. However, 20 minute stops are just not enough time to get "out and experience" the areas.

G Adventures

• Excellent - 19,156 reviews for USA tours

the tour itself was amazing. The national parks do not disappoint. The travel accomodations were very cramped and uncomfortable. I am only 5 foot tall and I was cramped in this 14 passenger van. Food opportunities were limited.

Fantastic experience - efficient use of time, great itinerary. Well-informed and interesting guide who is also just a great person.

Bindlestiff Tours

• Excellent - 1,494 reviews for USA tours

Although the tour guide did a great job, the management at the bindlestiff took the health and well-being of the traveler very lightly. I was forced to share room with a Covid-Positive patient in Bryce, despite there being 4 other same-sex hikers with whom I could have shared room with. In many locations, they had not purchase coupons for showers or had basic amenities like clean water or support help set up the camp tents to suit the weather. the lunch meals were inadequate and very monotonous. More empathetic planning and equipment would enable travelers to feel like they are on a holiday as opposed to a low budgeted school trip.

Excellent & Memorable Experience! Thank You!

Southwest Adventure Tours

• Excellent - 103 reviews for USA tours

Ja, our guide, was fun, professional and knowledgeable about the parks. Ja was well prepared with water, hotel reservations and dining options. This trip exceeded our expectations

It was 5 days of beautiful canyons and scenic highways. Our guide and trainee were wonderfully informative and helpful

• Excellent - 991 reviews for USA tours

Friendly tour guide Very good for the budget

Handled adversity well.

Intrepid Travel

• Excellent - 11,738 reviews for USA tours

The trip on it self is awesome. The parks we visit were stunning. However as I booked with Tour radar, it was not mention anywhere the level of the trip. I knew during the trip that this same trip is advertised as a compfy trip with intensity 2/5 on intrepid website. I found my self with 65 Y+ while Im 35 Y and for the hikes it was inconvenient. Hope it will change on the marketplace.

We were fortunate to have Claire Kredens as our driver guide. She is a gifted leader and could cope with ant situation. Such a tour is useful to learn which cities you might like to re-visit because our time in each is very short. Four and five hour drives every other day is exhausting and maybe the number of places visited could be edited downward. On the whole, I enjoyed the trip altho the age range 15-99 is unwise. 15-80 would be much more realistic.

BrushBuck Wildlife Tours

• Excellent - 23 reviews for USA tours

Although the tour was very expensive- over $2000 for 3 days is over the top- it wss a great experience, saw lots of wildlife and the guide was outstanding

What an amazing experience this was; from the greeting and pick up by our guide/driver, to the phenomenal sights and the historical references that accompanied them! I am so pleased. This was an exceptionally planned tour that successfully met all of my needs. I would not change a thing and look forward to future adventures with them.

• Excellent - 5,507 reviews for USA tours

The tour was amazing, the manager did a top notch job, it’s great for making lots of friends, such a blast. A little rushed and fast paced, but it’s better than the stress of organising your own trip. Definitely doing it again

I thought it was great and would do it again any time!

• Excellent - 1,903 reviews for USA tours

Excellent. Great guide, driver, weather, hotels, food. Great itenirary. Love love this trip.

Optional excursions were reasonably priced. Suggest you put together other places in each city as a walking guide or short taxi or uber ride. Example access to close by museums open late and could walk to from hotel. Free time activities and what they are and where located is helpful.tour guide can offer to accompany a group interested to explore more during free leisure tome.Provide more detail info about the logistics of site visits. Niagara falls..suggest more water proof gear clothing and shoe types etc. Terrain to expect when visiting certain sites and possible alternatives.climbing and how difficult-easy or more strenuous or advanced climbing activity. Overall, small groups so much better than filling up bus. Thank you for giving single travelers their own bus space. Would love to watch more travel videos on longer driving distances.

Infinite Adventures

• Excellent - 118 reviews for USA tours

It was my first group trip and also my first camping trip. I have to say it was one of the best trips I've been on. It was an adventure! We were lucky enough to see the Northern Lights at Remote Camp. Tory and Dave took care of everything and made sure everyone had a great time. No matter what problem you had, they always helped each other! Dave cooked delicious food, we had marshmallows by the fire in the evening and it felt like family. It's a great tour and I can only recommend it to anyone! It certainly wasn't my last tour with Infinite Adventure! Many thanks to Tory, Dave and Natalie (who you could ask any question you wanted to know beforehand) for this unforgettable time! :)

Jump on the bus with Infinite Adventures for a magnificent Alaskan expedition! Dave and Tory are excellent guides and will keep you informed about the areas you visit and give expert advice. I found this to be a truly joyful experience!

National Geographic Journey…

• Excellent - 262 reviews for USA tours

Good time with lots of riding in the van going to interesting places

We had a wonderful time. The tour was well planned and well managed. The CEO was excellent ..good driver, good communicator, had good knowledge of the local attractions and made great recommendations for restaurants. The group we were with was also a very pleasant group which made the experience that much more enjoyable. That said, would have loved to see the accommodations updated.. most except the Denali cabins were old and "weathered".

Insight Vacations

• Excellent - 638 reviews for USA tours

Overall it was a good experience. Excellent tour director and driver. The food was inconsistent as to quality and service. The lodgings were fine for the type of trip. Too much time was spent at Monument Valley/Mystery valley and not enough time at Grand Canyon.

My first experience with an organized tour like this. Expense alone will limit future trips. Much more walking than my wife was prepared for. This alone reduced her enjoyment. Tour guide was very knowledgeable and thorough with his planning and execution. Andrew has a fun personality and very personable. One item that disappointed me was the shuttle from airport to resort at both ends of the

• Excellent - 74,895 reviews for USA tours

This was our second trip on Globus and both experiences were fantastic.

I was skeptical of a group tour, particularly by coach. The experienced guide, Jason, along with driver Shauna, changed my view completely.

The Coyote Trip

• Good - 11 reviews for USA tours

This trip was run like a school trip, we were told that we had to stick to the schedule rigidly even though I asked several times to visit a different museum/shop. Free time was limited and it seemed like the guide had specific ideas of what he wanted to do and see. Our guide also left us on a subway in New York to get home close to midnight and then we had issues getting checked into the hostel. FYI most tour guides make sure their group gets to the hotel safely and without hassle. Waste of time and money.

From a speedboat to the Statue of Liberty to fireworks on 4th July in Washington to hiking to Yosemite Falls, this trip showcased the very best the USA has to offer. I went on the 21 day Full Cyote trip from New York to San Francisco with my brother. With such a packed itinerary of included activities, it offered great value for money. The guides in every region we visited were excellent. A particular shout out to Ryan, who added in extra stops and experiences based on the group's interests. Other highlights included the Grand Canyon, Washington's museums, whale watching in Boston, cycling across the Golden Gate Bridge and sunset in Griffeths Park. I met a great group of people on the trip, and I wouldn't hesitate to book with the Cyote Trip again.

Bucket List Group Travel LL…

• Good - 16 reviews for USA tours

leider entsprach der Reiseverlauf nicht ganz der ursprünglichen Ausschreibung. Die kurzen Wanderungen in die Canyons waren gestrichen worden, was insbesondere für das Bryce canyon sehr schade war. Der Ersatz (Death Valley) war dafür lohnenswert. Die Toursprache "only in english" stimmte nicht, Englisch war nachrangig. Ein Großteil der Gruppe sprach kein Englisch, so dass man sich wie ein Aussenseiter fühlte.

Had a wonderful time - a lot of hiking, seeing the sites in Alaska and viewing the Northern Lights.

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What would be your perfect life-changing vacation, exotic wedding or glamorous group adventure when you plan important events like these, it’s not enough to book it online and hope for the best. it has to be just right, because you’ll remember it forever, turn to via van bloom, exclusive personal travel service providers..

We are Lincoln’s oldest family owned travel agency, originally located along O Street’s famous 75-mile stretch, America’s longest main street. A half century ago, Jack Van Bloom began the Via Van Bloom tradition of exceptional personal travel service. In 1969, Alton and Betty Peters bought the agency and moved to 21st and O, where paper tickets were delivered to customers via a drive-through window.

“There is nothing as rewarding to us as hearing one of our customers rave about  a great adventure we helped to arrange.  We love making dreams come true!”

Our great team, via van bloom offers the best of both worlds: tailored, thoughtful personal service supported by cutting edge technology and proven organizational systems. in today’s digital travel era, via van bloom is owned by holly and jim kaiser and is located in south lincoln..

Holly and her team of handpicked personal service agents offer unusual depth and breadth of knowledge in an industry that too often takes the easy way out with impersonal online bookings and automated everything. Nowhere will you find a richer combination of industry connections, caring customized service and serious love of travel itself.

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The 10 Best Group Travel Tour Companies for 2023

Caroline Morse Teel

Caroline Morse Teel is the Executive Editor for SmarterTravel Media. Caroline has a passion for adventure travel and has hiked to the top of Mt. Kilimanjaro and the bottom of the Grand Canyon in pursuit of a good story. Follow her around the world on Instagram @TravelWithCaroline .

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For those truly epic, once-in-a-lifetime destinations, you want to leave your itinerary to the experts. Whether your dream is to see the Big Five on an African Safari, trek tall mountains, explore European cities, or something even wilder, a group tour is the easiest way to do it.

However, picking the wrong group tour company is the quickest way to ruin your trip. Make sure you choose a tour company that aligns with your goals and travel styles. Do you want an intimate group tour or do you prefer to make lots of new friends in a big group? Does the price line up with what you like (luxury vs. budget)? Is the itinerary going to all the places you want to see? 

We’ve done the research and found the very best group travel tour companies for 2023 for every type of traveler.

Best Overall Group Travel: Exodus Travels

With trips on every continent, Exodus Travels covers anywhere on this planet that you could possibly want to go, from popular destinations like the Amalfi Coast to well off-the-beaten path adventures like Tajikistan. This award-winning group travel company boasts thousands of repeat customers who sign up for trips year after year (97% of past participants would recommend Exodus Travels to a friend). 

These small group tours operate with only around 12-16 people, and always feature experienced local leaders who can give you a unique insight into your destination. Exodus Travels caters to any type of travel style, including trips broken down by type of activity (think walking, cycling, multi-adventure, winter, or cultural) as well as type of traveler (family, age group, etc.). There are curated collections (coastal, “away from it all”, European wilderness, and trips of a lifetime) to inspire you, as well as self-guided options for when you want all the benefits of a group tour planner without the actual group. Looking for that special safari? Exodus Travels just partners with the African Wildlife Foundation to create carefully curated luxury adventures that go above and beyond the standard safari. 

Exodus Travels tours work for almost any budget, with options that range from affordable to premium. 

Top Trip: Explore under-the-radar Europe by foot on Exodus Travels’ Lakes & Mountains of Slovenia walking tour .

A Taste of the Sweet Life in Slovenia

Best Adventure Group Travel: World Expeditions

World Expeditions has been taking adventurous travelers to remote locations all over the world ever since its first group trek through Nepal in 1975. Today, World Expeditions offers active itineraries on every continent. Intrepid travelers can opt for trips themed around mountaineering, rafting, cycling, hiking, and more. 

World Expeditions aims to leave communities and places where they operate tours better than they found them. Trips are created using the company’s Thoughtful Travel Charter as a guideline, which emphasizes respect for the environment, sustainability, having a positive impact on local communities, protecting wildlife, and more. 

World Expeditions’ trips are capped at just 16 people to provide a good experience for participants, and there are no single supplements for solo travelers willing to share a room with someone of the same gender. 

Top Trip: Summit Africa’s tallest mountain on a fully-supported trek up Kilimanjaro on World Expeditions’ eight day trip up the beautiful Lemosho Route . 

Best Budget Group Travel: G Adventures 

For travelers on a budget, G Adventures offers cheap group tours that make dream destinations accessible to nearly anyone. (Think: sailing the Galapagos for just $1,124 , criss-crossing India’s Golden Triangle for $559 , or spending 8 days in Bali for less than $800.)

G Adventures is one of the best tour companies for solo travelers as well, as most trips don’t have a single-supplement. You can choose to share a room with another G Adventures solo traveler, or pay extra to have your own space.

G Adventures keeps costs down by opting for cheaper hotels and local meals, and making certain activities optional (for an additional cost). Pick your travel style—options range from “basic” to more luxe tours run in partnership with National Geographic. Family tours, local living tours (featuring homestays), and wellness-focused tours are also available. 

Top Trip: G Adventures’ China Express trip is a great way to see the highlights of China if you’re short on both time and budget. 

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Best Educational Group Tours: EF Go Ahead Tours

When you really want to learn about a destination, consider a group trip with EF Go Ahead Tours . EF is the world’s largest private education company, and the Go Ahead Tours arm capitalizes on the company’s relationships with local educators, historians, and tour guides to create group trips that take you deep into a destination. 

These small group tours generally cap at 38 travelers, and feature unique educational experiences. For a bucket list trip, EF Go Ahead Tour’s special event tours are particularly enticing, as they offer behind-the-scenes access to tough-to-plan trips like Oktoberfest in Munich or Cherry Blossom season in Japan. 

Intimidated by solo travel? EF Go Ahead Tours is a great option for solo travelers, since it offers designated trips for solo travelers , where everyone is traveling alone, making it less intimidating.  

Top Trip: Bring the tastes of Italy home with you on EF Go Ahead Tours’ Food & Wine: Piedmont & Tuscany tour (operated in partnership with America’s Test Kitchen), where you’ll learn how to make local dishes. 

Best Responsible Group Travel: Intrepid Travel

Looking for a responsible group travel operator that focuses on bettering the communities and destinations they visit? Intrepid Travel is the world’s largest travel B Corporation, a certification for companies doing good. 

Intrepid Travel’s tours focus on sustainability, diversity, inclusion, and sustaining communities. The company has its own charity, The Intrepid Foundation , which has donated over 7 million dollars to over 130 community organizations. 

Intrepid Travel’s small group tours attract a wide range of travelers, but they are especially great for younger travelers, as they have a large number of trips designed for people aged 18-29 . (Other trips, including family-focused trips, are geared toward any age.)

Top Trip: Experience unforgettable wildlife encounters on Intrepid Travel’s Premium Uganda & Rwanda trip which includes time with the mountain gorillas of Uganda’s Bwindi Impenetrable Forest. 

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Best Private Group Travel: Kensington Tours

Whether your group consists of just two people or involves taking the entire extended family, Kensington Tours will take all the hassle of planning out of the equation. This private group operator creates personalized trips and itineraries tailored to your preferences, while their experts handle all the logistics and bookings. 

Plans are entirely flexible, and can even be changed while on the trip on a whim. Need some inspiration? Browse Kensington Tours’ travel ideas , to get some ideas for your next adventure. 

Top Trip: Sail around the stunning shores of Croatia and the Dalmation Islands on a private luxury catamaran on Kensington Tours’ fully customizable tour . 

Best Polar Group Travel: Chimu Adventures

Whether you’re headed north to the Artic or south to Antarctica, Chimu Adventures has the perfect polar group trip for you. Chimu Adventures has some of the most variety for polar trips, with options to fly, cruise, or a combination of both to get to your destination.

For an ultra-unique Antarctica trip, Chimu Adventures offers cruises departing from Australia or New Zealand (most Antarctica trips depart from Argentina). Can’t stay long? Book one of Chimu Adventures’ scenic flights to Antarctica , which fly as far as the south pole in one spectacular 16-hour day.

Chimu Adventures is one of the cheapest group trips to Antarctica, with rates starting under $5,000.

Top Trip: If you’re pressed for time (or simply don’t have the stomach for the Drake Passage), Chimu Adventures’ Antarctica Fly Cruise will get you to the ends of the earth quickly and smoothly.

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Best Group Tours for Solo Travelers: For the Love of Travel

Group tours can be a great way to meet new people, but they can sometimes skew on the older age range. If you’re between 25-39 and a solo traveler looking to meet new people, you’ll love For the Love of Travel . All participants on the trips are between 25-39, and according to the company, 80 percent are solo travelers—so you’ll make friends fast. Hoping to meet someone who will be more than just a friend on your next trip? Trips include a balanced number of “gal and guy spots” to ensure an even balance of genders within groups (and of course, non-binary genders are always welcome). 

For the Love of Travel offers weeklong (or longer) international trips as well as shorter weekender trips to nearby destinations like Mexico or Denver—perfect for people without a lot of vacation time.

Top Trip: Sleep in a glass igloo under the Northern Lights, go sledding with huskies, and warm up in traditional saunas on For the Love of Travel’s Lapland tour , already booking dates for 2024.

Best Biking Tours Group Travel: DuVine Cycling

Biking through the rolling hills of Italy or across the mountain roads of Chile sounds like a dream, but the logistics seem daunting (especially if you don’t want to haul all your own stuff from point-to-point). Enter: DuVine Cycling , a luxury small group tour company that specializes in bike trips. 

With trips across Europe, Latin America, Africa, Asia, and the United States, DuVine Cycling is a cyclist’s dream. Choose from all-biking trips or mix things up with a cycle and sail bike tour or a multi-sport adventure —no matter what, everything is included, from luxury boutique accommodations to top-quality name brand bikes. 

Top Trip: DuVine’s Holland Bike Tour promises “tulips, windmills, beer, and cheese”—what more could you need?

Best Luxury Group Travel: Abercrombie & Kent

Abercrombie & Kent has been delighting discerning travelers since 1962. Today, they take travelers on unforgettable adventures across over 100 different countries and all seven continents. Although Abercrombie & Kent’s trips are pricey, they encompass once-in-a-lifetime experiences like private jet tours around the world or luxury chartered cruises .

There are trips designed for solo travelers and families , and the small group journeys max out at around 14-18 guests.

Top Trip: Swim with whale sharks in the Philippines, feed proboscis monkeys in Malaysia, and photograph wild tigers in India on Abercrombie & Kent’s Wildlife Safari: Around the World by Private Jet trip , already booking dates into 2024.

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Top Tour Operators and Travel Agencies in USA 2024/2025

Top Tour Operators and Travel Agencies in USA. Below you will find 28 of the best tour operators and travel agencies in USA offering in total 345 tours and holidays through-out USA. Combined they have received 219 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in USA are: Adventure and sport, Wildlife, landscapes and nature & Sightseeing, attractions, culture and history.

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28 Tour Operators in USA with 219 Reviews

Infinite Adventures

• Address 809 W Riordan 100-325, Flagstaff, USA
• Response Rate 100%
• Response Time 2 hours

Expat Explore

• Address 10 Merryweather Place, London, England
• Response Rate 90%
• Response Time 1 hour

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

• Address 2461 FM 778, Mineola, USA
• Response Rate 95%
• Response Time 3 hours

Omega Tours

• Address 142 Westmount Avenue, Toronto, Canada
• Response Rate 94%

Intrepid Travel

• Address 380 Lonsdale Street, Melbourne, Australia

World Expeditions

• Address 1B Osiers Road, Wandsworth, London, England
• Response Rate 81%

• Address Picquet House, St Peter Port, Guernsey, London, England

The Coyote Trip

• Address 182 Mayall Road, London, England

Luxury Gold

• Address 33 Kern Road, Toronto, Canada
• Response Rate 60%

Doctor Gumbo Tours

• Address 823 Decatur St, New Orleans, USA
• Response Rate 50%

Indus Travels

• Address 233, 11951 Hammersmith Way, Richmond, Canada
• Response Rate 98%

• Response Rate 87%

• Address Nelson House, 55-59 Victoria Rd, Farnborough, England

G Adventures

• Address G Adventures Ltd, 60 Bastwick Street, London, England

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Budget tour companies are a great option for those travelers interested in maximizing their travel dollar and don't mind sacrificing some creature comforts. You can usually find budget tour options around the world. Popular destinations include Asia, South America, and some European destinations.

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Had the best time..

Travelling alone I was nervous about the trip but I had nothing to worry about and had the best time. Evans as guide and Ernest as our driver could not have been nic...

This trip was amazing

This trip was amazing. It's an experience I will remember forever. Our tour guide, Jay was outstanding and he made every second of the trip better with his great per...

This trip was one of a life time!

This trip was one of a life time! I was a solo traveller and being apart of this group that quickly turned to family helped me grow and of course showed me parts of ...

An amazing trip

This trip was everything and nothing short of incredible. KB and Aaron were the best guides imaginable and set us up for an amazing trip of animal spotting, enjoy th...

An authentic and genuine experience!

There is no question, this trip was incredible! If you’re lucky enough to be paired with the “dream team” Rene and Cosmos you will not be disappointed! Amazing locat...

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• World's Best

The 15 Best Tour Operators in 2022

These are the companies Travel + Leisure readers trust to provide them with travel expertise and memorable experiences.

Note: If you’re looking for our most recent recommendations, check out the 2023 list of our favorite tour operators .

When it comes to an itinerary, Travel + Leisure readers want more than a string of photo opportunities — and the right tour operator makes all the difference in creating a trip of a lifetime versus one that simply checks off a list of sights. This year, our readers were especially drawn to companies that utilize local expertise and experience to thoughtfully design trips that will entertain as well as inspire.

Every year for our World's Best Awards survey , T+L asks readers to weigh in on travel experiences around the globe — to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Readers rated tour operators and safari outfitters based on their staff and guides, itineraries and destinations, activities, accommodations, food, and overall value.

The top picks were noted for their deep knowledge of destinations and guides who "go the extra mile." One reader who has been traveling for more than five decades said a trip with Classic Journeys (No. 2) was the "very best" they had experienced. Others noted attention to pandemic safety details, while one who went to Norway was charmed by a "wonderful surprise dinner in Bergen out on the water that was fantastic."

Tour operators that seamlessly navigated the logistics of a trip also came out on top. Quasar Expeditions (No. 9) was noted "for really planning out every detail" so that "all you have to do is show up and have a great time." Meanwhile, of TCS World Travel (No. 10), a guest said: "You never lift a finger and just spend your time actually exploring the destination." They even added that they "learned so much" along the way.

Among the five companies on this year's list that weren't on last year's were two women-only tour operators that cater to travelers of all ages. AdventureWomen (No. 14) has multiday tours designed by women from Bhutan to Yellowstone National Park, while Explorer Chick (No. 15) has everything from day trips — like glassblowing in Baltimore and cave rappelling in St. Louis — to full itineraries in Machu Picchu and the Galápagos. One reader said her Everest Base Camp trip with AdventureWomen was filled with "like-minded women" who "bonded so well," while another said she felt it was a "safe tour group for women."

No matter which tour they chose, readers were most taken by the people they met along the way, as one said of Trek Travel (No. 13): "By the end of the trip, a group of strangers felt like longtime friends." Find out which other companies round out the list of the best tour operators below.

1. DuVine Cycling + Adventure Co.

A tour with DuVine goes far beyond just riding a bike — it's a way to really see the character of a destination. Case in point: even those who say they're not necessarily cycling fans have been converted. That's part of what helped the tour operator — which runs trips in Europe, the U.S., Latin America, and Africa — skyrocket from No. 14 last year to this year's top spot. Its "top-notch biking equipment" and "challenging but doable itineraries" didn't hurt either. One reader was especially taken by a guide picking figs off of a local tree in Puglia for an extra energy boost during a tough climb, as well as another guide singing to the group after dinner. As another reader put it simply: "They exceed your expectations."

Score: 99.12

More information: duvine.com

2. Classic Journeys

Score: 99.04

More information: classicjourneys.com

3. Artisans of Leisure

Score: 98.38

More information: artisansofleisure.com

4. (tie) Black Tomato

Score: 98.33

More information: blacktomato.com

4. (tie) GeoEx

More information: geoex.com

4. (tie) Wilderness Travel

More information: wildernesstravel.com

7. Inside Japan Tours

Score: 98.14

More information: insidejapantours.com

8. Kensington Tours

Score: 98.03

More information: kensingtontours.com

9. Quasar Expeditions

Score: 97.84

More information: quasarex.com

10. TCS World Travel

Score: 97.78

More information: tcsworldtravel.com

11. Butterfield & Robinson

Score: 97.33

More information: butterfield.com

Score: 96.95

More information: tauck.com

13. Trek Travel

Score: 96.90

More information: trektravel.com

14. AdventureWomen

Score: 96.11

More information: adventurewomen.com

15. Explorer Chick

Score: 95.87

More information: explorerchick.com

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LINDELA TRAVEL & TOURS

The Most Trusted Travel Agency in the Philippines. Lindela Travel and Tours is proud to be an award-winning agency in the Philippines. Since our founding in 2012, we have always believed travel is so much more than arriving at a destination. We use our tours as a way to motivate people to realize their dreams, find beauty in the world, and have a lasting, positive impact on diverse communities. Our adventurous trips include Batanes, Boracay, El- Nido, Palawan, Bohol, Cebu, Coron, Siargao. Our international tours go to Hong Kong, Singapore, Malaysia, Thailand, Taiwan, South Korea, Japan, Australia, the HolyLand, Europe, Egypt, Jordan, South Africa, New Zealand, Australia, Canada, Turkey, the UK, and the USA. We also offer consultations for Visas and Immigration processing, Airline Reservations, Flights, Passport and Other Documentation Services.

We encourage our employees to be pioneers in the travel industry and offer team-building and educational opportunities on a routine basis. Lindela Travel and Tours are led by our knowledgeable Team Managers with expertise in sales, training, and human resources as well as Professional Travel and Visa Consultants who are highly motivated, driven, and customer-service oriented. Our employees believe in the work they do and as such, provide the highest standard of service.

Each tour is created to encourage a unique experience that will spark a love for traveling. Seeing the world can be a transformative experience. We hope to have the opportunity to travel with you.

Value Statements:

1)       Passion: We bring passion to the industry of travel.

2)       Professionalism: We are driven by professionalism and commitment to quality service.

3)       Inspiration: We inspire our employees to be leaders and foster self-improvement.

4)       Community: We strengthen communities by buying from local businesses.

5)       Boldness: We encourage clients to be bold and explore new places.

Achievements

• 2022  Top Agent Award
• 2022  Hall of Fame Award
• 2022 5th Asia Pacific Luminare Awards (Asia’s Most Trusted Travel and Tours of the Year)
• 2020 Travel Agency Partner Special Award (Liberty Insurance)
• 2019 Hanjigyo Korea Bridge Appreciation Award
• 2019 Lindela Hall of Fame Award
• 2019 Top 5 Hall of Fame Award
• 2018 Via Hall of Fame Award
• 2018 Top Choice Travel & Tour Services Provider International Awards ( Philippine Top Choice Awards for Excellence and outstanding achievers.)
• 2018 Hongkong Tourism Board – Hong Kong Top Producer
• 2017 Great Summer Sale Winner (Asia Travel Philippines)
• 2017 International Management Excellence Awards
• 2017 Most Outstanding Travel Agency Service Provider

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“ Just returned from a fantastic trip to Iceland with EF Go Ahead tours . ” in 3 reviews

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I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can't have my refund back. This entire situation has been a massive chaos. When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning. I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund. I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information.

I have yet to leave on this trip to New England, but thus far the customer service has been DISMAL at best. They have every device to discourage you from talking to an actual person. Additionally, be warned: there is a lot of FALSE ADVERTISING. Website indicates first two nights a hotel in Burlington, walking distance to many things, or close to public transportation. So, we booked a pre-stay for two nights in Burlington, Before we booked the extra nights, I was told by rep the hotel would be 'Delta Marriott in Burlington'. When the actual hotels were sent, I see we are at Hampton Inn in Colchester. Well this hotel is in the middle of nowhere, not walkable to anything, 30 minutes drive to Burlington. Their front desk informed me we 'really will need a car to go anywhere' (except Starbucks and Costco across the street). I have been on the line now 43 minutes as I type this to 'tour support' line. The rep when she finally came on tells me there is NO REFUND for the pre-stay hotel payment. It is 'close to public transportation.' Turns out she is referring to the Colchester bus station -- 13 minutes away!! Clearly, reputation and customer service are not important to this company. I will never book with them again.

This review is for the tour of London and Paris. This was my third tour with GoAhead in the past 10 years. My first two tours in 2011 and 2015 were both very good, but this one was a disappointment with a dramatic decline in customer service and quality. That pains me to say, but it's true. This was essentially a bargain basement tour with terrible customer service and a bad Tour Director, Reuben, who made the tour very stressful and unpleasant. He was unavailable to us, ignored messages, and made us feel like we were bothering him. The whole tour group was constantly talking about how Rueben the tour guide was ignoring them and acting put out, like he didn't want to be bothered with the group. The wait time to talk to anyone at GoAhead on the phone was consistently 45 min to an hour minimum leading up to the tour and after. That's ridiculous. For my past 2 tours I received a quality travel bag in the mail from GoAhead. This time, GoAhead mailed the travelers a cookbook. Like that will come in handy whilst on tour. It was an obvious attempt at some promotional collaboration that didn't serve the needs of its customers at all. The London portion coincided with the death of Queen Elizabeth. It was understandable that there might be some adjustments made, but we were told in the hotel lobby that our bus had been "cancelled" and we would be traveling on foot. This was a problem, because we paid for coach travel throughout our tour. GoAhead sent us travelers an email on 9/15 that said "London is experiencing severe road closures, which do not permit buses to operate in the city." This statement was untrue. There were plenty of buses operating in the city, and numerous buses were outside of our London hotel every day transporting people from other tour groups. We took photos and video of these buses with time stamps. I understand that transportation is more complicated with activities around Queen Elizabeth, but to tell us that buses are "not permitted" to operate in the city is just false. For the excursions, there was never enough time to enjoy. It was rush-rush-rush, never allowing an appropriate amount of time to see the site, with no consideration to factor in time for restrooms or gift shops. Reuben was a downgrade from previous tour directors. It is the Tour Director's job to be available and hold our hands through the travel. Reuben left my husband and me at a London tube station after we couldn't get on due to overcrowding at rush hour. When we caught up later, he had the nerve to snip at us for not getting on fast enough. I'm a former New Yorker and know how to deal with rush hour subway crowding. There was NO ROOM to possibly get on. Then, when the group had just arrived in Paris, he took us on the Metro and then abandoned us all at an unfamiliar location in the Latin Quarter, saying that he would "challenge us" to see if we could all find our way back without him. Wow. Travel was chaotic and disorganized in his hands. The Paris hotel location at Place de Republique was shabby and filled with a constant stream of loud motorcycles at all hours and loud skateboarders, making sleep a challenge. I was also disturbed that GoAhead made a point to say that all of us travelers absolutely MUST have COVID testing just before travel, and that the Tour Director would be checking these test results as soon as we arrived. Reuben never once mentioned this testing, and certainly never came around to check our test results. I feel really lied to about this. When I contacted GoAhead with the documented issues we experienced and the demonstrable lies we were told on the tour, the representative acted all concerned and told us we were surely owed a partial refund. I asked for a $400 per person partial refund ($800 total), which is peanuts compared to the total cost. Of course, GoAhead later came back and said NO. No refund of any kind would be given. So that ended our relationship with GoAhead after 3 tours for use over the last 10 years. They didn't care at all about losing our future business. So, BEWARE. This company is not what it once was. It's a great shame. We will not be traveling with them again. There are a lot of other choices out there, and they don't care about making things right -- just getting your money and nickel and diming you to death. You've been warned.

We booked a trip and took the more expensive cancel anytime insurance. After 2 months of trying to get someone on the customer service line, I finally spoke to someone who gave me incorrect information. I was eventually connected to a supervisor who told me that cancel anytime meant, I could cancel, but there was no refund only a future trip credit. If you are brave enough to book with them-read all the fine print. I will never deal with them again

I originally booked a tour and paid the $300 fee. Things came up and had to put it on hold. I received an email stating that I needed to re-book or cancel by the next day. I cancelled it and they kept my $300 deposit. Why? I wonder how much they make off keeping customers deposits and they did not have to do anything for it. I will never book with them I'd rather take my chances and book my own tour. Buyer beware.

Customer service is horrible. Almost non existent. Our Tour Director and Naturalist were wonderful and the tour itself was very good. However, two accommodations were terrible and when we talked to Go Ahead about it, they basically said too bad even though we told them what we wanted upfront. So we will never go with this tour company again.

EF GoAhead Tours has a few good qualities but, their customer service and the ability to obtain refunds that they owe is the worst. We went on a European tour with them. We booked airfare, hotels and excursions through them. Total trip was well over $14,000. We paid all of this in advance by withdrawals from our checking account, as they require. They do not accept credit cards for payments except while on tour. To begin with, most of the booking part was a good experience. There were some challenges in getting and paying for the upgrade flight accommodations that we wanted but in the end, we did get those resolved. Now to the challenges and terrible parts. First, they cancelled our 3 day extension to Germany reportedly due to a lack of interest. The problem was, they did this after the cut-off date for us to cancel or reschedule. After pushing through to a Supervisor, that person did assist with booking our hotel and a return flight home, but nothing else regarding other travel or arrangements. Next, 4 days prior to the tour starting they canceled one of our excursions. This meant it was too late to book something else for that day. Then, they have refused to issue a refund for the entire amount we paid for that excursion. We are out $20 for this. Even though we have provided documentation of their error in the refund amount, no one at EF seems to understand and they refuse to address this issue. We then booked something on our own for that day. While on tour, they then offered another excursion for us for that day and were kind enough to credit us for the other excursion we then had to cancel. Problem here is they charged us an extra $10 per person for this excursion, citing their policy is that the price goes up once you are on tour. This is even though they canceled the other excursion just prior to the tour starting and did not offer us another option until we were on tour. We are out another $20 for this error or policy on their part. Next, they canceled two additional excursions while we were on tour. One was $198 for two persons and the other was $290 for two persons. They told us while on tour that they would refund these charges to us but, that it takes 8-10 weeks for them to process these refunds. Since the tour ended, we have been in constant contact with EF. Here are the problems related to this. First, you cannot speak directly to someone about these kinds of issues once the tour is over. You have to leave a message and then it usually takes them 3-4 days to call you back. The Customer Service reps are not empowered to do anything about this except to document it and then forward it on to someone else while you wait for a reply. I have asked several times for a Supervisor and each time I am told, they will ask one to call me but it also takes 3-4 days for them to call you back. They have asked for documentation of these issues and I have sent them emails, invoices, screenshots and all that there is. Unfortunately, no matter how clear the documentation is, nothing gets resolved. We finally established contact with someone we were told was a Supervisor. However, her title is Customer Loyalty and Engagement Specialist. We just can't seem to get to a Supervisor to assist us. This person has now told us several times that the initial $20 was refunded to our credit card. However, no refund has ever posted. Then, she told us an additional $238 was credited back to our credit card. That refund has also never posted and it has been over 2 weeks. She has also told us that the remaining $250 will be issued to us in a check. But, when asked when the check would be issued, were told they were completing their annual "audit" of finances and it would be another 3 weeks before the check would be issued. We are not confident at this time that this will ever happen. We were also recently contacted by another guest on our tour. Similar issue with a refund that was promised yet they have yet to receive theirs either. In summary, we had a pretty good tour experience with EF, it is the work on the back end and getting to talk to anyone or get refunds once we are off tour that is the problem. Their employees do not have any answers, they don't want to talk on the phone and want to try and handle everything by email and they are just plain difficult to work with. As of today, we are still waiting on $522 in refunds from EF with no understanding of when we might see our funds. Very disappointing!

Did a group tour of Ireland with these people. We were hauled around to every tourist trap in the country. Most of the people on my trip seemed to be Fox News watching Trumpers. The tour director didn't seem to know much about Irish history. Never visited a single site from the 1798 or 1916 rebellions. Total zero. Much regret it.

Review for England Ireland Scotland tour....Rae Webster was undoubtedly the best tour guide ever! Helpful, knowledgeable and just plain sweet. England, Ireland and Scotland were each beautiful and interesting in their own way. But the amount of bus time was unforgivable. And as for the buses provided by Manning- none had WiFi...in 2023! Really EF tours? And one bus had no working bathroom, which resulted in a very unfortunate and embarrassing incident for a gentleman on board. I have previously travelled with Go Ahead but I am not sure about future trips.

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Want A Stress-Free Holiday? These Are The Best Travel Agency Companies In Malaysia To Book Your Next Trip With

Travelling is fun, but it is a lot of hard work too. especially during the planning and preparation stage weeks and even months prior. For some, the planning is part of the journey, while many others prefer to take it easy and hop on the plane without much worry. If you belong to the latter camp, a travel agency is the way to go that will put everything in place for you and your travelling entourage. Here are the best travel agency companies in Malaysia to look for if you need professional help making travel arrangements for your upcoming holiday plans, so you don’t have to do all the legwork.

7 Best Travel Agency Companies In Malaysia Offering Great Services  

All travel agencies listed here are licensed under the Ministry of Tourism, Arts, and Culture of Malaysia.

1.   Apple Vacations

Award-winning Apple Vacations have been the go-to option for many travellers due to their vast experience and professionalism in crafting superior travel experiences. They provide travel arrangements to over 100 destinations in Asia, Europe, Latin America, Africa, and more. On top of that, they also offer various thematic series that include travelling with experienced tour managers for the most insightful tours.

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2.   Sedunia Travel

Established in 1976, Sedunia Travel has grown into one of Malaysia’s largest travel agency companies, offering a full range of corporate and leisure services. With a close working relationship with operators and tourism organisations from around the world, the travel specialist provides flight, independent tours, group travel, and incentive travel globally.

Be sure to check out its holiday theme curation, where you can find dozens of holiday experiences tailored to meet unique preferences, from a gastronomy adventure to a tour centred on films and pop culture.

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3.   Holiday Tours

With 50 years of experience in the travel business, Holiday Tours is one of the best and most reliable travel agency companies in Malaysia . They offer a variety of travel arrangements that include a curated VIP experience featuring the best hotel selections in the world, special privileges, and exclusive perks. Meanwhile, football fans can book tours with them to see their teams live in action in the English Premier League through the agency’s exclusive Luxury Football Experience packages!

4.   IBC Tours

A 100% Bumiputra company with over 25 years of experience in the travel field, IBC Tours offers tour products mainly to Europe, Asia, the Middle East, Australia, New Zealand, and the rest of the world at competitive rates. Moreover, they also provide airline ticketing services on all major airlines. For Muslims who have plans to perform the Umrah , IBC Tours also prepares a comprehensive Umrah package that covers all their unique travelling needs.

5.   Parlo Tours

Secure your best travel experiences with the agency Parlo Tours in Malaysia , which are veterans in the industry having operated for over four decades. Besides group and cruise tours to local and international destinations, they also offer their Flexi Go tour packages catering to small private groups which is ideal for couples and lovebirds.

6.   TM Tours & Travel

Muslim travellers have additional needs when they visit other countries, most notably halal eating. If this is your biggest concern, you can arrange your trips with TM Tours, as they operate 100% Muslim tours with special attention given to accommodating religious requirements. Among the countries they offer tour packages to are Japan, South Korea, Europe, Egypt, India, and Turkiye. Naturally, they also provide umrah and haji packages.

7.   HolidayGoGoGo Tours Sdn Bhd

With the increase in living costs plus the weakening of the Ringgit, many prefer to travel domestically for the time being. HolidayGoGoGo is among the best travel agency companies in Malaysia specialising in delivering local tour packages, including island tours, beach resort tours, and cruise packages, among others. Besides that, they also provide transport arrangements from car rental to airport transfer service to add to your worry-free trips.

Book Your Next Worry-Free Trip With The Best Travel Agency Companies In Malaysia

Unfortunately, Murphy’s law often strikes when it comes to travelling. The upside of engaging the service of a travel agency is that it removes a lot of uncertainties and the stress of making sure your travel itineraries go according to plan. If your utmost priority is to have a smooth journey from start to finish, these best travel agency companies in Malaysia are the best place to start!

Be sure also to check out our recommendations for the best luggage brands and best travel backpacks if you need new carry-ons for your upcoming trip.

By Andre Chan

Living ever so dangerously without a phone case and screen protector

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