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The Flight Centre Travel Group is where your career takes off on an epic adventure. We're a close-knit global family of fun-loving explorers, who work in a supportive and diverse atmosphere that allows you to spread your wings and experience new horizons like never before.

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When applying for a job at Flight Centre Travel Group, having fun at work is part of the job description. Our core value of irreverence and culture of reward and recognition ensures fun and enjoyment in the workplace. Our people are proud of where they work and are driven every day by our mission to open up the world for those who want to see.

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FCM Travel Consultant- UK

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FCM Travel Solutions is a leading Corporate Travel Management Company blending global presence with local, flexible and personalized service. At FCM Travel Solutions, we still believe in people doing business with people. Our corporate travel teams are the best in the business; providing clients with exceptional service and product knowledge within a supportive team-based corporate office environment. We are one of the world’s leading corporate travel and expense management consultancies. Backed by the reach and negotiating power of our global company, Flight Centre, we are able to source the most competitive daily prices on airfares, car rentals and hotels for our Corporate Travelers. FCM Travel Solutions is proud to celebrate a stellar performance in the World Travel Awards’ program after being named the World’s Leading Travel Management Company. The Role: FCM Travel are currently recruiting enthusiastic, passionate individuals to join their Operations teams across the UK (London/Manchester/Scotland). Our Travel Consultants are responsible for our engagement with our clients and the fulfilment of their travel programmes. Working directly with the Senior Team Manager, the FCM Travel Consultant is responsible for ensuring the necessary functions to fulfil our clients travel programme is exceeded. This role is an integral part and conduit between the client and our business and is often the first line of communication and relationship with the client and travellers. Key components of this role: Delivering a strong service consistency through sound operational practices. Ensuring our service offerings to our clients is world class Displaying a high level of operational knowledge. Working as an operational member within the business Collaborating with their colleagues Building a strong and brighter future for FCM Key Attributes: Lead by example-Demonstrate a positive attitude, motivation and adherence to our OBW processes. Lead by example in behaviour, attitude and results Intuitive-Forward thinking and able to identify business needs in advance and take steps to improve Effective communication-Demonstrate excellent, open and honest communication internally and externally. Multi-tasking-Able to manage time effectively to complete all tasks in a timely manner, maximising productivity Product knowledge-Knowledge of products and the desire to continue learning Detail orientated-Attentive to client and traveller’s needs. Ability to actively listen and interpret requirements and provide sound and constructive information and options for travel Team Player-Ability and desire to work collaboratively with internal and external stakeholders, both independently at times and within a team environment Qualifications: Minimum of 2 years as a travel consultant Essential Experience in GDS systems Extensive industry and travel knowledge Essential Extensive fares knowledge Essential A strong client focus and service ethic Essential Positive and open-minded attitude with a willingness to adapt Essential What we offer:

Generous remuneration structure  Rewards platform, cash health plan, travel discounts, in-house financial  Employee share plan  Consistently recognised externally as a ’Great Place to Work’   Fun, social, egalitarian culture with focus on ownership and responsibility  Global career opportunities in a network of brands and businesses  Ongoing training and professional development  Hybrid working model  Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs 

This is a fantastic opportunity for the right candidates.  *Please note that this role is only UK based* Locations are London/Manchester/Edinburgh/ Home Working Role will be office based working 37.5hrs per week on a rota basis 0830-1800hrs.There is an option also to work from home.

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Business travel firm fcm bets on ai to boost efficiency as chinese work trips rebound.

FCM Travel Greater China, a business-travel management company, plans to invest in its artificial intelligence capabilities and give its staff the skills they need to get the most out of the technology as China's outbound travel market enjoys a resurgence.

The drive to adopt and integrate AI into its operations began recently with the opening of the company's new "AI centre of excellence" in the southern Chinese city of Guangzhou.

The city was the ideal destination thanks to its large pool of talent, proximity to Hong Kong and its position in the Greater Bay Area (GBA), according to Calvin Xie, the general manager of FCM Travel Greater China.

Do you have questions about the biggest topics and trends from around the world? Get the answers with SCMP Knowledge , our new platform of curated content with explainers, FAQs, analyses and infographics brought to you by our award-winning team.

Artificial intelligence is a means of allowing companies to work more efficiently, cutting down on time which can be put towards "high value" tasks such as offering better quality customer experiences, he said.

It is not as simple as "just doubling the number of employees," said Xie.

'We want a lean operation, we don't want to end up with a large army,' says Calvin Xie, general manager of FCM Travel Greater China. Photo: SCMP Handout alt='We want a lean operation, we don't want to end up with a large army,' says Calvin Xie, general manager of FCM Travel Greater China. Photo: SCMP Handout>

"We want a lean operation," he added. "We don't want to end up with a large army. It's more about how we will transform our workforce to get [employees] equipped with the skills they need for the next decade."

FCM is the flagship corporate travel arm of Australia's Flight Centre Travel Group. It has offices in Shanghai, Beijing, Guangzhou and Hong Kong.

Having offices in Guangzhou and Hong Kong offers deeper synergy to access business in the bay area economic zone , said Xie.

"We don't have a plan to expand our offices further. Given [FCM's] business nature, we don't need to open offices in all the cities, but we do want to maintain our presence in the tier one cities," he said added.

The coronavirus pandemic led to a brain drain in Hong Kong, which made it difficult for the group to hire and retain talent. But these days it is easier to recruit, particularly on the mainland where a lot of young professionals are eager to join a multinational company, he added.

"But do we need more elite people to join us? I think the answer is yes, particularly in the Greater Bay Area," said Xie.

Business is picking up for the group as both corporate and leisure travel rebound across China.

At the end of March, outbound travel was up almost fivefold from a year earlier, according to a report by Sabre Market Intelligence in June.

The report said that while traditional favourites such as South Korea and Japan remain popular, new destinations are emerging. Australia and Malaysia have entered the top 10 destinations for Chinese travellers, with the former moving up seven places and the latter leaping from 18th to ninth.

China's business travel expenditure grew 12.6 per cent year on year to US$360 billion but was still slightly below pre-pandemic levels of US$380 billion, according to the a report last year by the Global Business Travel Association. It is forecast to recover by the end of this year to US$4.1 billion.

There has been a leap in the number of business travellers tagging some leisure time onto the end of their trips - a trend sometimes referred to in the industry as bleisure.

FCM has seen an increase of around 40 per cent in "bleisure" trips as difficulty in securing visas and sluggish international air capacity compared to pre-pandemic levels has made business travellers more willing to extend their trips.

China's business travellers most frequently stay within Asia, with Singapore ranking as the leading destination, according to Flight Centre's data. Tokyo, Bangkok, Seoul, and Frankfurt were the other most popular destinations.

Singapore is maintaining its lead as the number one destination for Chinese business travellers in 2024, its appeal boosted by the 30-day visa-free entry arrangement agreed in January.

This article originally appeared in the South China Morning Post (SCMP) , the most authoritative voice reporting on China and Asia for more than a century. For more SCMP stories, please explore the SCMP app or visit the SCMP's Facebook and Twitter pages. Copyright © 2024 South China Morning Post Publishers Ltd. All rights reserved.

Copyright (c) 2024. South China Morning Post Publishers Ltd. All rights reserved.

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Travel coordinator

Job Details

Travel coordinator - Required for this global business based within 25 min of the centre of Aberdeen. A background within business travel is a must with working on of sap/concur. Fantastic salary is on offer, plus amazing benefits including 33 days holidays including bank holidays , 1 day per week working from home. Travel coordinators duties -Assist the global travel manager to fulfil global travel requirements -Ensure compliance with the companies travel policy -To be the main point of contact for travellers and travel bookers -Ensure reporting requirements from the TMC are adhered to -Training and development of authorised travel bookers Travel coordinators skills required -Extensive travel industry background is a must, ideally within business travel -Knowledge of SAP/Concur -Experience of a major GDS -Good knowledge of Microsoft office -Strong focus on service delivery Additional information - Amazing benefits and salary on offer for the suitable candidate. -Flexible working hours if needed If you are interested in this exciting opportunity please apply online or send your cv to [email protected] quoting DT59059

Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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