corporate apollo travel agent

Corporate Travel Agent

• CI Azumano Travel
• Jan 30, 2019

Job Description

CI Azumano Travel is seeking experienced corporate travel agents.  Positions are virtual. Apollo GDS experience a must.  Duties include but are not limited to the following: • Serve as a travel expert and professional guide for contracted corporate clients. • Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.  • Fulfill exchanges and action user requests for online booking tool reservations • Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements. • Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP. • Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification. • Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa’s, certificates of vaccination, and other advisories, etc.). • Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies. • Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency. • Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies. • Serve as backup Consultant for other accounts/clients, as may be assigned  

GDS Required

Online booking tools, salary range, salary frequency, minimum travel experience required, manage others.

CI Azumano Travel has been in the travel business for over 40 years. Day in and day out, we sleep, eat and drink travel. And then we do it again. Consumed with promptly getting you destination-bound, making sure you're satisfied with the arrangements we've made and then returning you home on schedule, each and every employee has a stake in making your itinerary transition smoothly. We are one of the top ten largest American Express affiliated Travel Agencies in the United States and ranked in the top 40 largest in the country among the 14,000 or so in business today. Because of our stature and our experience as a national leader in travel, we are privy to travel resources not available to the general public, online or otherwise. And unlike third-party providers or travel suppliers, our relationship doesn't end when you book a business trip or a fabulous vacation with us. Your personal travel expert is just a click or call away to assist you with your travel needs before, during or after your journey.

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Corporate Travel Management, Business Travel Services & Solutions

Modern corporate travel management for the fast-changing travel landscape

Manage risk. Support traveler wellbeing. Plan for the future. How can Egencia™ help you modernize your corporate travel program?

The only proven global B2B travel tech platform

Egencia is always working to deliver travelers, travel managers, and travel arrangers unrivaled choice, value, and experience, with the powerful backing of Amex GBT.

We’re in a league of our own

Our platform can be optimized for all types of users, in companies big or small.

Tech is in our DNA   We originated in the labs of global tech giants and now we are a part of the most valuable B2B travel solution in the world.

AI-driven insights   Our AI delivers custom user experiences that add value to your company’s travel program.

Suite of APIs   Amex GBT Egencia’s open API platform gives you the ability to build robust integrations that help you automate, connect and simplify your travel and expense management.

Unbeatable travel content We lead the industry with over 290 global airlines and 650,000 lodging partners.

Industry-first NDC capabilities Amex GBT Egencia is the first to offer new distribution capabilities to our clients. 

Amex GBT Egencia Preferred Rates  We offer the best value for business travel with access to special discounted air fares.

The unique content from Amex GBT Egencia provides unrivaled choice and value for air, hotel, car and rail.

Our technology-driven customer service and commitment to excellence puts Amex GBT Egencia on another level.

Industry leader in service Our platform and services are consistently rated above 95% satisfaction by customers.

Best-in-class traveler support We provide services to over 2 million travelers in over 60 countries.

Globally proven Amex GBT Egencia proudly supports over 9,000 companies of all sizes around the world.

Constant innovation We consistently deliver enhancements and innovation across our online and offline services.

Smartest shopping experience Our technology provides the smartest, quickest shopping experience to give the best routes and rates based on user preferences.

Proven optimization Our AI and machine learning delivers the best experience and enhancements for savings, traveler wellbeing and sustainability.

We lead the industry in innovation, with data insights from 100s of millions of transactions every year.

The world's business travel platform

• Companies of all sizes in more than 60 countries trust Amex GBT Egencia to modernize their corporate travel programs
• We deliver simple, consumer-like business travel that users love and fast, knowledgeable support for unexpected moments
• With a globally consistent platform and skilled travel program management, rest assured your travel program is optimized to manage risk while maximizing ROI

Ready to update your travel program?

If now is the time to redesign your corporate travel program to manage risk, support traveler wellbeing and monitor your travel spend, this toolkit can help.

Amex GBT Egencia helps you stay connected

14 million business trips were made with Amex GBT Egencia last year. As your travel management company, we’ll be with you every step of the way.

Managing travel risk

Travel risk management has never been more important. Find out how you can manage risk, deliver duty of care and make your business travelers feel secure.

• A comprehensive and quickly adaptable business travel policy is crucial. Use this free guide to help you create a travel policy that adapts to your needs.
• Make traveler wellbeing a priority. Inform, alert and assist them in real-time via the mobile app and online booking tool
• Reduce risk by improving travel policy compliance

Putting traveler wellbeing first

You want employees to feel fully supported from the time they book until they return home. Amex GBT Egencia travel experts are ready to assist.

• Learn how you can enhance your duty of care policies for travelers
• Travel booking is only one part of the equation. Traveler safety is the other. Use this pre-travel safety checklist as a guide
• Learn how Amex GBT Egencia simplifies hotel bookings for travelers .
• Put your travelers in the driver’s seat and take advantage of our fleet of 5 million car rental options worldwide

Savings and ROI

Even as the travel industry changes, businesses still need to make strategic decisions based on cost and ROI. Amex GBT Egencia can help you boost your bottom line.

• Gain insights, identify savings and optimize travel spend in real-time with Amex GBT Egencia Analytics Studio
• Find out how Umpqua Bank maximized their business travel ROI with Amex GBT Egencia
• Amex GBT Egencia travel services can help simplify expense management . Easily track travel expenses that reflect spending with personal or corporate credit cards
• 19 ways our travel management solutions can help you save time and money

Amex GBT Egencia empowers over 2 million business travelers to get the most out of their business travel. Shouldn’t you be one of them?

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Traveling with us is a breeze.

Your dedicated Travel Consultant makes travel easy. 

Our team will all but perform literal magic to make your life easier. No matter how complex your trip or how many bumps in the road, book easy knowing that your corporate travel agent has it covered.

Looking for a tailored travel program?

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With an average tenure of 8 years , our expert team knows the industry inside and out. As experienced travelers, they have the know-how to steer the ship no matter the seas. Whenever, wherever, our people will get you there.

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German tour operator FTI is filing for insolvency and canceling future trips

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BERLIN (AP) — German tour operator FTI said Monday that it is filing for insolvency protection from creditors, and trips that haven’t yet started will be canceled or scaled back.

FTI Group, which describes itself as Europe’s third-biggest tour operator, said parent company FTI Touristik GmbH, was filing an application for the opening of insolvency proceedings at a Munich court.

Since an announcement in April that a consortium of investors would come on board, “booking figures have fallen well short of expectations despite the positive news,” the company said in a statement.

“In addition, numerous suppliers have insisted on advance payment,” it added. “As a result, there was an increased need for liquidity, which could no longer be bridged until the closing of the investor process,” making the insolvency filing a legal necessity.

The operator said it is working to ensure that trips that have already started can be completed as planned, but “trips that have not yet begun will probably no longer be possible or only partially possible from Tuesday.”

A support website and hotline were set up for customers affected.

The Munich-based FTI Group has over 11,000 employees.

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Risk Management

Lloyd’s managing agent launches captive syndicate

Claire Wilkinson

Apollo Syndicate Management Ltd., a Lloyd’s of London managing agent, said Monday it has launched a captive syndicate at Lloyd’s.

The syndicate, managed by Apollo, is in partnership with an undisclosed “major global client.”

Captive syndicate 1100 is the first to be launched under Lloyd’s revised captive syndicate model, Dawn Miller, commercial director at Lloyd’s, said in a statement.

The development should allow large businesses to retain risk through their own Lloyd’s-rated syndicate, instead of through more traditional captive models, Apollo said.

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