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Cooptravel   Reviews

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Do not take clients money and not…

Do not take clients money and not deliver shortly you will be in the papers - you have a duty of care the money is paid to you, not the supplier that is your supplier, you are an absolute disgrace of an organisation, and need to be closed down ruining peoples holidays Co-op travel, taking money and not providing the services.

Date of experience : 16 May 2023

Reply from Cooptravel

Our records show this has been dismissed. This is not a Midcounties booking, but was a a package with a third party not Midcounties Coop. Kind regards, Your Coop Travel service team.

Following a claim after a holiday the…

Following a claim after a holiday the beginning of May I am unable to get hold of anyone and emails go unresponded to apart from an automated response to say it is received. The one contact by email I had asked for things a month after I'd provided them already so I already guessed then that nothing had progressed It says someone will contact you and no one does . You are unable to speak to anyone by phone. It makes an already horrible experience worse.

Date of experience : 01 August 2023

Thank you for your feedback. Please be advised we are Midcounties Co-operative Travel, an independent travel agent. If you query is in relation to travel insurance you would need to contact the company who you purchased travel insurance. The coop offer travel insurance, however they are a separate business to ourselves based in Manchester. I hope this helps. Kind Regards, Your Coop Travel service team.

BUYER BEWARE!

Avoid trade at all costs with these shambolic imbeciles, they couldn’t book an appointment, let alone a holiday. Thick staff did not send out documents and holiday was a complete disaster. Refused to honour price match guarantee. Lied about booking details and continue to lie, and refuse to accept responsibility for their procedural errors and deplorable service. So called customer services are as thick as dense fog, just don’t get it, don’t understand plainly worded English, you could draw them a diagram, they still wouldn’t. The negative reviews on here are to be heeded.They are honest and telling. Take to court guaranteed win, AVOID LIKE COVID

Date of experience : 18 June 2022

Good afternoon, Thank you for your feedback. We are sorry to hear you have been unhappy with the service you have received and experienced issues whilst away. So we can look into this for you further. Please contact our customer service team by email to [email protected] We will be happy to look into the matter for you. *Please note in regards to your updated comment- our customer service team have received no phone call or email in regards to this comment.* Kind regards, Your Coop Travel. Customer Services.

Coop Travel Derby Branch

Coop Travel Derby Branch Sagar at the Derby Branch was extremely thorough when dealing with our booking. He recommended Cyprus and Dome Beach Hotel. He sorted everything out including booking our seats going our and returning. He resolved all our questions which made the holiday effortless. We will definitely call Sagar for all future holidays. Manoj & Sonal

Date of experience : 03 July 2022

Thank you for taking the time to write to us Manoj. I was delighted to read of the outstanding service you received in our Derby travel branch and of the extra touches provided by Sagar. I am pleased Sagar was able to assist with your query. I shall ensure that your comments are passed to the members of staff concerned alongside Sagar's regional manager. Thank you taking the time to contact us, I hope that we will have the pleasure of assisting you with your travel plans in the future. Kind regards, Your Coop Travel, customer services.

Co op travel Sutton coldfield

Brought a holiday. Then the following day needed an alteration. Checked online and it was only £24 extra to upgrade the room...tried amending ticket myself online but you can only do changes through agent...went to agent who said prices are different online and then quoted the alteration as £175 through co op...asked if I can get a refund, they said if I do I'll loose the deposit which was the full price of the ticket! So in hine sight best to miss out the middle man and buy direct through Jet2 or whoever your flight is with online

Date of experience : 15 June 2023

Thank you for sharing your feedback. I am sorry to hear you were dissatisfied. Please be advised the price is dictated by the tour operator. Midcounties are the agent only. If you would like us to look into this further please contact our service team- [email protected] Many thanks. Your Coop Travel customer services.

Grantham Store

Used Grantham store on countless occasions. Nothing is too much trouble. I normally use Hannah who is totally professional and can be relied on to carry things out. Hopefully we will continue to use them and keep receiving an exceptional service. Only one thing missing is a coffee machine.

Date of experience : 10 November 2022

Dear Mr. and Mrs. Lambley, Thank you for getting in touch and taking the time to share your feedback! Customer satisfaction is our top priority and it is always a pleasure to receive comments from our customers who are happy with the service we provide. I shall ensure that your comments are passed to the members of staff concerned alongside Grantham's travel stores- regional manager. Thank you once again for taking the time to contact us. I hope that we will have the pleasure of assisting you with your travel plans in the future! Best wishes, Your Coop Travel, customer service team.

Spalding co-op Travel Agents

Visited our local Coop travel agents to book a holiday in October. We was greeted by a representative who never smiled once. We explained what we was looking for and throughout our time there she never smiled engaged in any conversation and didn’t appear to want to help. She made both me & my husband feel uncomfortable and unworthy. We left after 20-30 mins due to this with no holiday booked. Disappointing customer service.

Date of experience : 04 June 2022

Harwich coop, dont bother booking there

Harwich coop So after my mums holiday wasnt arranged properly and didnt get picked up from airport as arranged, after 20 phone calls to shop i was forced to visit and they wonder why i got irate after listening to their pack of lies. Low and behold the same happened on return journey and they didnt care, had two weeks to sort out and still couldnt be bothered, staffs attitude was terrible. Get a cab and keep receipt was their reply to my elderly mother.

Date of experience : 11 May 2022

Good afternoon, Please be advised the Harwich Coop store you refer to is not a Midcounties Co-operative Travel store. You may wish to contact the store where your booking was made. Alternatively I believe they are part of East of England Coop travel, if you wish to contact them. In closing I hope this helps and that you are able to achieve a suitable outcome. Kind Regards, Holly Mancini Customer Service Executive for the Travel Division. Midcounties Co-operative Travel.

Booked a holiday in May that never…

Booked a holiday in May that never happened. Tried to claim compensation for parking and was first told we would get £200 each in refund then told it would be vouchers September and still being fobbed off It’s a joke could and will do a better job myself Will never use again Manager is right miserable thing too terrible customer service

Date of experience : 31 August 2022

Thank you for taking the time to contact us. We are sorry to hear you had issues with your parking. Please be advised Coop Travel do not provide parking this is booked through a third party supplier. Should you still require assistance with this, please contact the travel store who made the booking for you. One of our colleagues will be more than happy to help. Kind regards, Your Coop Travel, customer services.

Definitley won't be using CO-OP insurance for anything

I first purchased travel insurance with CO-OP in 2019, we were meant to go on holiday to Mauritius in 2020. Due to COVID restrictions we wasn't able to fly. The travel company refunded any monies paid. with no issues. Tried to cancel the insurance was a totally different matter. I ended up just letting it go, even though I know I shouldn't Then bought travel insurance for our next trip in October 2022. type of cover was Annual Multi-trip (Gold). 3 days into our holiday my wallet was stolen. Made the claim when I got home, thinking as I purchased the gold option there would be no problem with my claim. How wrong was I After going through all the forms submitted police reports, proof of monies drawn out etc. Was told that the money was not attended by myself and not in your locked accommodation, therefore I am unable to consider your claim any further on this occasion. How am I supposed to pay for anything outside of my accommodation without my wallet?? Is theft not covered then ??? Will I be using CO-OP travel insurance again.... No If anyone asks me is CO-OP travel insurance good to use....NO

Date of experience : 17 April 2023

Worst experience of a travel insurance…

Worst experience of a travel insurance company. Absolute catalogue of errors. Cancelled my policy on the day of my 4 month trip without my consent. Ended up having to buy 3 policies with 2 being refunded. Staff seem to put you on hold every 2 minutes was on the phone for over 2 hours in total. The last thing I need before a once in a lifetime holiday. I wouldn’t recommend. Absolutely terrible.

Date of experience : 31 October 2019

Recently booked with Burntwood branch…

Recently booked with Burntwood branch and I highly recommend them . From start to finish I recieved friendly helpful assistance and everything was sorted for me will definitely use again . Thank you

Date of experience : 24 July 2023

Thank you for taking the time to share your experience. Its a pleasure to read that you received friendly service from start to finish. We look forward to helping with your travel plans in the future. Kind regards, Your Coop Travel Service Team.

Coop Travel Market Harborough

Hopefully this is the correct Midcounties Coop travel company ?? I cannot fault the Market Harborough Branch. The staff are extremely good and thorough when dealing with my bookings and this is the reason why i will not go anywhere else. If I have any queries or problems regarding any parts of my holidays, they always deal with them very quickly. This is why I book with people that you can talk to (face to face) not a faceless web site whith no one to take ownership.

Date of experience : 23 July 2021

Thank you for taking the time to contact us and share your feedback. I am delighted to read of the outstanding service you received in our Market Harborough Travel Branch. Our travel agents are there to provide face to face service and ensure that your holiday is tailored to your needs. Alongside answering any queries you may have. Its always a pleasure to to receive such positive comments from our customers who are happy with the service we provide. I shall ensure that your comments are passed to the members of staff concerned alongside their manager and regional manager. Thank you once again for taking the time to contact us, I hope we will continue to have the pleasure of assisting you with your travel plans in the future. All the best and safe travels. Kind regards, Holly Mancini Customer Service Executive Customer Services Department Midcounties Co-operative  

Just book direct with tui etc and save the hassle!

Have not been impressed with the Walsall branch since it’s new management. Was told the wrong price when we asked how much was left to pay on our holiday. When we called up to pay it they paid it off somebody else’s holiday instead! They did sort this out when they realised but this was only when the other person called to pay off their holiday and were shocked to find it had already been mostly paid off. It would have been much easier to book direct with tui in terms of being able to log on and make payments, that would have also been much more reliable.

Date of experience : 15 May 2022

Just booked with Co-op Travel in…

Just booked with Co-op Travel in Spalding with a fab lady called Sophie there she listened was not pushy at all found us a great holiday but we went away to think on it.I rang back the same day found another holiday different hotel different company had it ,and within 20 minutes she has got it cheaper all booked with everything we asked for .Really pleased and the Shop in Spalding is allways busy but the staff are polite friendly and for me done a excellent job ..

Date of experience : 24 August 2019

Phone booking Walsall

Terrible customer service, booked cruise last year, paid in full back in February, cruise cancelled on the 25th March and promised a refund but here we are nearly 3 months later still not got it. Have called several times, very few times have we got through, left our phone number and twice they haven’t even bothered to phone back. Also never had a reply from email. Avoid

respected company

Co-op travel is not just an online store, it has branches up and down the country. In fact youre better off booking at one of the branches because the website is pretty naff. Prices are very competitive. One good thing about co-op travel is that it is unlikely to go bust because it does not just specialise in holidays. Over the years people have respected the co-op for the way that it gives back to the customers.

Date of experience : 06 June 2011

Over 3 months waiting for a refund for…

Over 3 months waiting for a refund for a holiday cancelled due to Covid. When contacting The company I have been told they’ve no idea when I can have a refund. Unhelpful bit were happy to make assurances that the holiday would be going ahead.

Date of experience : 18 January 2021

Good afternoon, Thank you for your feedback although I am sorry to read its content. If you still have concerns and would like me to look into this for your further please email- [email protected] with the details of your holiday so I can investigate and access your booking. Kind Regards, Customer Services Department, Midcounties Co-operative Travel.

Shocking!!!

Shocking!!! I’ve been awaiting an update on my holiday for weeks as to whether it will be going ahead. I was told not no pay my final balance until they could update me further on 15th March. Chased the update on the 15th, no response, followed up again on morning of 16th. Was in a meeting 2pm till 6pm, received a response at 3pm stating I had till 5pm to pay my full balance or holiday cancelled! Obviously missed this totally unfair deadline after months of chasing and being fobbed off.. Following weeks of looking at transferring dates and being totally ripped off by co-op travel (£3k - £4k more expensive than TUI after being initially cheaper with booking) I’m appalled that they are still in operation treating customers like this! I’ve now passed this and evidence to my solicitors to deal with!

Date of experience : 16 March 2021

Dear Louise, I am sorry to hear that you are unhappy. Can you please email your concerns to [email protected] we will then look into the matter for you. Kind regards, Midcounties Co-operative Travel.

Poor Customer Service

Poor Customer Service. I've just spent an hour on the phone dealing with JTA travel direct. I booked through Co-op Travel in Lowestoft and they can't be bothered to deal with this for me. Co-op had a joint venture with Thomas Cook and they would have been paid their commission on this and another holiday I've also had to sort out myself. Rubbish customer service and I certainly won't use them again. Surely common sense would tell you to deal with this for the customer in the hope they'll come back and book more holidays. These are the first holidays I've booked through an agent in over 10 years and I won't be doing it again.

Date of experience : 23 January 2020

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Elektrostal

Elektrostal Localisation : Country Russia , Oblast Moscow Oblast . Available Information : Geographical coordinates , Population, Area, Altitude, Weather and Hotel . Nearby cities and villages : Noginsk , Pavlovsky Posad and Staraya Kupavna .

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