columbus travel contact

At Morris Columbus Travel, we are here to help. Give us a call at 800-999-4646 , email, or stop by to plan your next vacation! To guarantee your advisor will be in-office, please schedule an appointment before your visit.

Offices are open Monday–Friday, 9:00am–5:00pm.

CONTACT US BY EMAIL

Branch offices.

Shop the Columbus Father's Day Gift Guide

Summer in columbus, the new cbus rewards app: download now, plan your columbus pride weekend, vote for columbus in condé nast traveler's readers' choice awards, get exclusive hotel offers for columbus pride festival, sign up for the columbus outdoor trails pass, book your room for boom.

You may have your opinions about Columbus — or maybe you don't. We understand. While the world has been busy not thinking about us, we've been quietly stacking up new accolades, accomplishments and experiences. Year after year, list after list, people are starting to see the greatness we've always known was here. Now is the time we stop keeping it to ourselves.

One of the top science museums in the country, the best soccer team in the U.S., a culinary scene at the top of the food chain, immersive art that is out of this world and so much more.

Can  all  of this exist in one city? Yes, Columbus .

yes, Columbus is Making Headlines

COLUMBUS IN THE NEWS

One of the Best Destinations for Culinary Travel

#3 Best Beer City in the U.S.

Conde Nast Traveler

One of the Best Pride Parades in the Country

#1 Food Tour in the U.S.

A Favorite Family Destination

One of the Best Science Museums in the Country

Explore. Earn. Redeem.

With the CBUS Rewards app , Find events and attractions near you, get local deals and discounts, and earn rewards like merchandise and gift cards—all in one convenient place!

Discover Columbus This Summer

Columbus' summer events preview.

There’s truly something unique about festival season in Columbus. Our summer events calendar...

24 Reasons to Visit Columbus in 2024

It’s time to start making plans for 2024, and there's never been a more perfect...

Plan Your Pride: The Ultimate Guide to Pride Weekend in Columbus

Get loud, be proud, and come out for Pride in Columbus. The first Pride march in Columbus was in...

Columbus Father's Day Gift Guide

Columbus retailers and attractions are gearing up for Father's Day—now is the time to...

Play Unstoppable Festival!

Arts on arlington, live @ polaris - outdoor summer concert series, sporting events, 2024 community youth camp, columbus clippers vs. iowa cubs, pickleball at land-grant brewing, strand summer sports series, explore our marketplace.

Get to know Columbus with our free experiential trails or save on admission tickets to some of your favorite Columbus attractions.

Columbus Outdoor Trails Pass

Get outside, get active, get rewarded! Explore the great outdoors and “check in” at scenic spots.

Activities Savings Pass

Get ready to explore Columbus with the Columbus Activities Savings Pass.

COLUMBUS SNAPSHOTS

Share your experiences in Columbus with us on social by using  #yesColumbus

Join the Delta SkyMiles® Program for free to earn miles toward travel, upgrades and more. Rules apply.

Insights on What to See and Do in Columbus, Plus a Seasonal Calendar of Events

Greater Columbus Convention & Visitors Bureau

277 W. Nationwide Blvd., Ste. 125

Columbus, OH 43215

(614) 221-6623 I 800-354-2657

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Existing Customers

Key contact details for existing customers.

How to get in touch should you need to renew, make changes to your policy or make a claim.

Travel Insurance

If you have any questions about your policy, please visit our Help Centre by clicking here . Our Help Centre can help with most things – whether that’s a question about buying a policy, how to make changes to your policy, or how to renew or make a claim.

If you are unable to find the answer to your question, please contact one of our customer service team by clicking here to send us a message using our contact us form. Alternatively chat with one of our team online via webchat. Look for the green icon at the bottom right of your screen.

How to renew your policy

If we have sent you a renewal invitation and have offered to renew your policy automatically.

There’s nothing to do. We’ll collect payment by the date specified in your email or letter and send your new policy documentation to you.

If we have sent you a renewal invitation but haven’t offered to renew your policy automatically

It’s still easy to renew. If you’ve received an email from us, you may be able to click on a link to view your quote and renew online. If your invitation does not contain a link, you can simply get a quote and purchase a new policy online. Enter your policy start date as the day after your current policy expires to ensure continuous cover.

If you need to declare a pre-existing medical condition on your policy

Click on the link within your renewal invitation to go through medical screening and pay for your policy online.

Making changes or cancelling your renewal

If you have a query about renewing your policy our FAQ page may be able to help you. If you wish to cancel your renewal, make changes, or have a query which is not featured on our FAQ page, please send an email to [email protected] .

You can now make a claim online - to start your claim  click here .

Our online claims portal is open 24/7, with an immediate decision available for certain claims. 

• +44 (0)208 865 1654
• [email protected]
• 9am- 5pm Monday – Friday

View Policy Wording

Request your Policy Documentation

Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.

New FlyColumbus.com empowers passengers to travel smart from booking to boarding

• February 5, 2024
• Stories , Travel tips

If you’ve been on our website recently (hello, there!), you may have noticed it looks a little different than it did a month ago.

On January 25, we unveiled a new and improved experience for visitors to FlyColumbus.com , the primary source of information for those traveling out of Columbus. We partnered with Aviatrix Communications , a website development firm that works exclusively with airports and aviation clients, to create the new site.

Here are some key features that are brand new – and super helpful when planning your travel:

A new chatbot is available in the bottom right corner of the website to answer questions and connect users with information. The chatbot is very much still in its “takeoff” phase, so be patient with it while it scans our website content to provide you with the best answer to your request.

Interactive terminal map

A new and improved terminal map is now available. You can now search directly on the map to find something specific, or you can click around and find what’s available in your concourse.

A  downloadable version of the map  is also available for users who prefer to see a more static version of the terminal.

Interactive map of nonstop destinations

In collaboration with Where We Fly, we launched a new interactive map that connects you with all 53 nonstop destinations from Columbus airports. When you land on our nonstop flights webpage , be sure to check out the instructions on how to use the map. Please note: on mobile, you will first be taken to list of destinations. To access the map, click the map view in the very bottom right corner of your mobile browser.

• Turn, swivel, and zoom on the interactive globe to check out all of the destinations. You can even select a specific destination to learn more.
• Explore your chosen destination by clicking the play button in the pop-up box. You can search through a focused map view to choose tourist attractions. Or, select “see flights” to see which days and times flights operate.
• If you’re not into the interactive map, we still have our nonstop destination PDF that you can download.

More additions to look out for:

Security wait times.

A new feature that might help you plan your travel for the day is our Safety page where the TSA security wait times for the day live. Throughout the day, the webpage will give you an estimated average for wait times in the terminal. It’s important to note that these wait times are estimates, subject to change, and may not be indicative of everyone’s airport experience. And, we still recommend arriving at least 90 minutes prior to departure.

Resources to prepare for an upcoming journey

Does the thought of air travel stress you out? Haven’t traveled in a long time and not sure what to expect anymore? We’ve got you covered. Everything you need from before you go to boarding the plane – find it all on our “ Prepare for your flight” webpage .”

Enhanced ADA accessibility

To align with Web Content Accessibility Guidelines (WCAG) and federal Section 508 accessibility standards, we’ve implemented a number of practices to ensure that passengers of all abilities can access our content.

• Alt text on images
• Captions on videos
• Accessibility adjustment options (available by clicking on the person icon in the bottom right corner)
• Color contrast
• And so much more

Five websites under one roof

One of the largest changes we made was bringing all five of our Columbus Regional Airport Authority websites under one digital roof. In addition to passenger air travel, you can learn more about other entities under our umbrella.

• For airport authority and business needs, visit our Business homepage .
• For cargo operations out of Rickenbacker International Airport, visit our Cargo homepage .
• For General Aviation and FBO services, visit our General Aviation homepage .
• For information about Foreign-Trade Zone 138 (FTZ 138) and the benefits of an FTZ for your business, access it through our Business or Cargo homepages.

We hope you enjoy the new site and find it easy to access! Questions? Visit our new contact page to share your feedback.

Our website is just one way to access airport information. Make sure you never miss out on important updates or exciting news by subscribing to e-news and following Columbus airports on social media channels.

What's happening at CMH

New nonstop flight takes off to new destination from john glenn international, tuskegee airmen mural arrives at rickenbacker, ready for the 2024 columbus air show, travel made easier at columbus airports, new terminal to be built by the diverse community it serves, explore, relax, and experience more with new nonstop flights, columbus breaks two passenger records ahead of new summer flights, celebrating the women who keep our airport running, fly away & hit play: music & tips for your spring break escape, catching flights and feelings: printable valentine cards for your jetsetter heart, stay in touch.

4600 International Gateway Columbus, Ohio 43219